Jonathan Schulenberg

Member Since: May 04, 2007

English
Jonathan Schulenberg commented on CCX - How to get a file from a network drive. in Contact Center 1 day ago

Almost. You would use the Create URL Document step followed by Cache Document to actually trigger...

Jonathan Schulenberg commented on Cisco Jabber with Cisco Shared Multiparty Plus Licenses in Jabber Clients 2 weeks ago

Yes, that is absolutely possible. The only oddity is with PMP+ which enforces slightly differently...

Jonathan Schulenberg commented on Cisco Voice gateway 2800 Replacement in IP Telephony 2 weeks ago

You would order the appropriate number of VHWIC (ISR G2) or NIM (4K) cards. Be careful with the ISR...

Jonathan Schulenberg commented on Cisco Jabber with Cisco Shared Multiparty Plus Licenses in Jabber Clients 2 weeks ago

An SMP+/PMP+ license is not a substitute for an UCL/UWL license which is required for Jabber to...

Jonathan Schulenberg commented on UCCX Outbound Campaign Contacts in Contact Center 2 weeks ago

1. It overwrites the existing contact: Each time contacts are imported, they are appended to the...

Jonathan Schulenberg commented on Cisco 12G SAS Modular Raid Controller in Unified Communications Applications 2 weeks ago

Here you are: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/virtual/CUCM_BK_...

Jonathan Schulenberg commented on how to reinstall the CUC and IM&P Subscriber in Unified Communications Applications 3 weeks ago

This is my stance on it: there is a massive amount of scripted automation going on behind the...

Jonathan Schulenberg commented on How to correct reverse DNS error on utils diagnose test? in IP Telephony 3 weeks ago

What I typed above is how the PTR record should look when queried from a tool such as dig. Creating...

Jonathan Schulenberg commented on Configuring Cisco2801 with VIC2-2E/M in Other Collaboration, Voice, and Video Subjects 3 weeks ago

A PVDM2-32 should be sufficient per-router.

Jonathan Schulenberg commented on Pots lines and dial tone issue with telco in IP Telephony 3 weeks ago

Ground start lines are what you want because it's the only way to reliably know when the far-end...

Jonathan Schulenberg commented on Configuring Cisco2801 with VIC2-2E/M in Other Collaboration, Voice, and Video Subjects 3 weeks ago

1) You're right: I meant PVDM2 and have corrected my response. 2) Yes because the voice-port is...

Jonathan Schulenberg commented on Configuring Cisco2801 with VIC2-2E/M in Other Collaboration, Voice, and Video Subjects 3 weeks ago

1) You would need a generation two PVDM, probably a PVDM2-16 or PVDM2-32 (the DSP Calculator no...

Jonathan Schulenberg commented on UCCX 11 - Continuous MOH track in Contact Center 3 weeks ago

Continuous MoH is absolutely possible with CCX and you are on the right track with two MRGLS, one...

Jonathan Schulenberg commented on Cisco Jabber Ipad - No call button for external contacts. in Unified Communications Applications 3 weeks ago

XMPP inter-domain federation does not share a vCard between the federated users so you will onot ...

Jonathan Schulenberg commented on how to reinstall the CUC and IM&P Subscriber in Unified Communications Applications 3 weeks ago

For all three servers, including the CUCM Subscriber, you should be following the recovery...

Jonathan Schulenberg commented on Cisco Presence/Jabber Won't Allow Users to Log on From New Domain in IP Telephony 3 weeks ago

Support for multiple DNS domains in the XMPP JID is not the same thing as support for multiple...

Jonathan Schulenberg commented on Cisco Presence/Jabber Won't Allow Users to Log on From New Domain in IP Telephony 3 weeks ago

You can only define one authentication source.  If these domains are in separate forests you will...

Jonathan Schulenberg commented on PCA alert for call failures in Prime Collaboration Management 3 weeks ago

What was the failure? More importantly, did anything in the call path throw an error? For example...

Jonathan Schulenberg commented on Cisco Presence/Jabber Won't Allow Users to Log on From New Domain in IP Telephony 3 weeks ago

If the user cannot sign into CUCM then it isn't a Jabber problem. Go look under System > LDAP...

Jonathan Schulenberg commented on CID preservation issue in IP Telephony 3 weeks ago

Remove the "clid strip" command from your dial-peer.

Jonathan Schulenberg commented on Cisco Presence/Jabber Won't Allow Users to Log on From New Domain in IP Telephony 3 weeks ago

That TechNote only covers changing how IM&P constructs the XMPP JID. The login credentials are...

Jonathan Schulenberg commented on Fax over IP via SIP trunk Issue in IP Telephony 3 weeks ago

The ATA186 doesn't support T.38 faxing, only NSE-based fax passthrough which no SIP carrier I'm...

Jonathan Schulenberg commented on Ciso 7961 Registration issue in IP Telephony 3 weeks ago

The phone cannot resolve those FQDNs. Check the DNS configuration on the phone.

Jonathan Schulenberg commented on Local auto-attendant option in IP Telephony 3 weeks ago

The dial-peers on SRST has to route the call to it.

Jonathan Schulenberg commented on Unity Reply Back feature not working in Unified Communications Applications 3 weeks ago

Live Reply to external callers is a separate privilege on the class of service. Also, ensure that...

Jonathan Schulenberg commented on Expired TVS.pem and Callmanager.pem but phones still works in Prime Collaboration Management 3 weeks ago

Performing a factory reset on a phone will clear it's ITL which means the phone will download and...

Jonathan Schulenberg commented on Expired TVS.pem and Callmanager.pem but phones still works in Prime Collaboration Management 4 weeks ago

The CallManager.pen cert is actually the CUCM+TFTP cert and is used to digitally sign all CNF files...

Jonathan Schulenberg commented on how to voicemail email notification to another email in IP Telephony 1 month ago

The admin guide has a whole chapter on notifications. http://www.cisco.com/c/en/us/td/docs/...

Jonathan Schulenberg commented on SIP-Trunk between CUCM and IMP does not come up in Unified Communications Applications 1 month ago

What do you mean by "come up"? The presence publish trunk doesn't use sip options ping so there is...

Jonathan Schulenberg commented on Internet Explorer 11 and CUCM Web Interface Issue in IP Telephony 1 month ago

Nope. Your only option is to upgrade, which you should anyway: 7.1 went end of sale in 2011 and end...

Jonathan Schulenberg commented on Expressway MRA unable to login in TelePresence 1 month ago

The certificate error is where I would start, especially since the only way that Jabber can get to...

Jonathan Schulenberg commented on Cisco Supervisor Desktop in Contact Center 1 month ago

You can try to force a sync through Desktop Administration. If that doesn't work then you'll need...

Jonathan Schulenberg commented on ATA 190 Firmware for CME in Other Collaboration, Voice, and Video Subjects 1 month ago

Another option is to unpack the COP file: http://www.ipcommute.co.uk/technical-articles/19--how-to-...

Jonathan Schulenberg commented on Unauthorized Warning when accessing content in Contact Center 1 month ago

Bill is correct: your login is not associated to a Partner organization so you cannot access...

Jonathan Schulenberg commented on IM and Presence server reboot issue in Unified Communications Applications 1 month ago

Your guess is exactly correct. Power it down, edit the VM settings to not point at the ISO (and for...

Jonathan Schulenberg commented on Voice is not working on remote access VPN in Other Collaboration, Voice, and Video Subjects 1 month ago

This forum is best positioned to answer Cisco product questions. You haven't posted a Cisco product...

Jonathan Schulenberg commented on DTMF Problem in SIP Trunk in Video Over IP 1 month ago

It would be more accurate to say that the problem was worked around by using a transcoding resource...

Jonathan Schulenberg commented on Can IOS CUBE Gateway be configured to send RTP in response to 180 or 183 early media? in IP Telephony 1 month ago

Have you enabled PRACK on the CUCM SIP trunk's SIP Profile? Without this, there is no way to...

Jonathan Schulenberg commented on UCCX 10.x - Supervisor don´t see how many user have the queue in Contact Center 1 month ago

CSD uses a separate column per ACD state, in this case you're looking for the header Agents Logged...

Jonathan Schulenberg commented on Hyperlink to desk number on powerpoint slide in Jabber Clients 1 month ago

Sure. Jabber registers the tel: protocol handler to the OS. http://www.cisco.com/c/en/us/td/docs/...

Jonathan Schulenberg commented on Configure IP phone service to add notes in Other Collaboration, Voice, and Video Subjects 1 month ago

You would need to write a web app/page that conforms to the XML SDK and then create a phone service...

Jonathan Schulenberg commented on Unity Reply Back feature not working in Unified Communications Applications 1 month ago

Reply and Live Reply are two different options. I believe Live Reply is DTMF 44 while reply [with a...

Jonathan Schulenberg commented on Uploading pre-recorded audio files to Unity Connection with AudioText Manager? in Unified Communications Applications 1 month ago

You can give ATM a pre-recorded file too. The help file says exactly that: The tools let...

Jonathan Schulenberg commented on Cisco phone model nr 7937 in Other Collaboration, Voice, and Video Subjects 1 month ago

The 7937 had a 2.5mm headset jack on it but that's it.

Jonathan Schulenberg commented on Local auto-attendant option in IP Telephony 1 month ago

I wouldn't buy CUE at this point. It's on life support, especially in light of CUC supporting the...

Jonathan Schulenberg commented on Local auto-attendant option in IP Telephony 1 month ago

That's incorrect. Both CUC 10.x and 11.x design guides state "Each Unity Connection SRSV branch...

Jonathan Schulenberg commented on Local auto-attendant option in IP Telephony 1 month ago

Yes though you have to create the Call Handler locally on that SRSV instance of CUC. Only the...

Jonathan Schulenberg commented on Local auto-attendant option in IP Telephony 1 month ago

Take a look at the SRSV feature with Unity Connection. http://www.cisco.com/c/en/us/td/docs/...

Jonathan Schulenberg commented on UCCX version 10.5 scripting query in Contact Center 1 month ago

Yes. Use the Get Reporting Statistic step to see how many resources are logged in for a given CSQ....

Jonathan Schulenberg commented on CCX - How to get a file from a network drive. in Contact Center 1 month ago

This has been covered before: https://supportforums.cisco.com/document/96366/uccx-8x-how-playwrite-...

Bio

Accomplished and articulate voice engineer with five years of experience implementing and supporting Cisco Unified Communications solutions. A Cisco Designated VIP in 2012 and 2011 for guidance and technical support provided to peers. Successful executing projects in both a presales and deployment engineer capacity. Excellent written and verbal communication skills facilitate effective collaboration with technical and business decision makers. Being highly personable and a self-motivated professional with the versatility to work amongst diverse groups of people offer a reliable resource that drives success in each project.








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