Jonathan Schulenberg

Member Since: May 04, 2007

User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

English
Jonathan Schulenberg commented on Frequently Asked Questions: Cisco Unified Border Element (CUBE) in IP Telephony 3 weeks ago

Please be aware that the answer to question 13 is incorrect. Q13: Will SRST work on CUBE ?A: Yes,...

Jonathan Schulenberg commented on SRST with SIP CUBE in IP Telephony 3 weeks ago

That document is incorrect. It is not written by the Cisco product team and will not be considered...

Jonathan Schulenberg commented on CUIC Multiple Reports to be Merged as One in Contact Center 3 weeks ago

Hi Shaun! Yes and the answer has actually improved in CCX 11.5+ Premium. Traditionally the customer...

Jonathan Schulenberg commented on Updating [company field] in unity unified messaging system CUC 11.5 in Unified Communications Applications 1 month ago

That looks like Caller ID Name (CNAM) data. Is this a call from another CUC subscriber? You can...

Jonathan Schulenberg commented on SIP call failing in IP Telephony 1 month ago

Just to confirm, you have an Avaya TDM PBX that is connected to a Cisco router using an ISDN E1....

Jonathan Schulenberg commented on presence server in Other Collaboration, Voice, and Video Subjects 1 month ago

Did you disable HA on the subcluster before starting the procedure? You didn't specify the version...

Jonathan Schulenberg commented on Directory Search in CUCM in IP Telephony 1 month ago

Are you using UDS or LDAP (CDI in 11.8+ or EDI vs BDI in 11.7 and earlier)? Which attributes are...

Jonathan Schulenberg commented on Microsoft Dynamics CRM with CUCM in Unified Communications Applications 1 month ago

There is not a Cisco pre-canned integration between CUCM and any CRM app. The closest would be the...

Jonathan Schulenberg commented on Message Waiting Indicator (MWI) in IP Telephony 1 month ago

Extensions as in a 3rd Party SIP Phone and Directory Number? If yes, why are you doing a line-side...

Jonathan Schulenberg commented on Message Waiting Indicator (MWI) in IP Telephony 1 month ago

Does the SIP Trunk Security Profile from VM allow out of dialog notify messages? Take a look at the...

Jonathan Schulenberg commented on CUCM Call Control via SIP in IP Telephony 1 month ago

This question is more appropriate for the developer communities. Traditionally this has been done...

Jonathan Schulenberg commented on Cisco Expressway clustering (MRA) only in Unified Communications Applications 1 month ago

Correct. A single NIC a with a public IPv4 address does not require NAT reflection. Yes. Just...

Jonathan Schulenberg commented on FAC and CMC Endpoint Does Not Support KPML in IP Telephony 1 month ago

The fundamental difference between KPML and RFC2833 is that CUCM "sees" the former while the later...

Jonathan Schulenberg commented on Layer 2 meltdown on Hyper-V connected to Cisco 7941 phone PC port in IP Telephony 1 month ago

I moved this to IP Telephony for now, on behalf of the OP. It may be best-positioned in a Route/...

Jonathan Schulenberg commented on MRA - ExpE with single interface, no NAT reflection, on same subnet as ExpC in Other Collaboration, Voice, and Video Subjects 1 month ago

You're correct, you require NAT reflection to use a single NIC. That is one of several reasons why ...

Jonathan Schulenberg commented on Jabber 11.8 Photo Display / Office365 ? in Unified Communications Applications 1 month ago

Correct, the web server would need to support anonymous access and the URL would need to support a...

Jonathan Schulenberg commented on Can not Connect to ESXI Management IP address in Unified Communications Applications 1 month ago

Also a reminder that the Management port on the physical server only supports CIMC. All other...

Jonathan Schulenberg commented on PCAP on Voice gateway in IP Telephony 2 months ago

PCM capture is to dump audio out of the DSP. The tool to decode them is not public; you would need...

Jonathan Schulenberg commented on Can UCCX version 11.6 support Whisper in Contact Center 2 months ago

Deepak is right (as usual) but, in my opinion, that workaround is a bad idea that should not be...

Jonathan Schulenberg commented on outbound call receives fast busy if Route list is checked for Run On All Active Unified CM Nodes in IP Telephony 2 months ago

Only the CUCM server IP addresses, and anything else that should be sending SIP invites directly to...

Jonathan Schulenberg commented on CDR not registering outgoing calls in Unified Communications Applications 2 months ago

The CDR service parameter is per-node in CUCM. If outbound calls are routing out a node where this...

Jonathan Schulenberg commented on Can UCCX version 11.6 support Whisper in Contact Center 2 months ago

CCX does not support either Whisper or Agent Greeting. You can request the feature through your...

Jonathan Schulenberg commented on How to factory reset a phone remotely? in Unified Communications Applications 3 months ago

The third-party apps exploit a hole in the ITL logic to do this: the phone will continue using the...

Jonathan Schulenberg commented on Weird 1000V CUBE Error in IP Telephony 3 months ago

Have you accepted the EULA? Router(config)#license accept end user agreement

Jonathan Schulenberg commented on Help I think I'm being attacked. in IP Telephony 3 months ago

Duplicate post of https://supportforums.cisco.com/discussion/13264696/need-help-stooping-a...

Jonathan Schulenberg commented on Need help on stooping attack on cme in IP Telephony 3 months ago

These two links would be a good place to start: http://www.cisco.com/c/en/us/support/docs/voice-...

Jonathan Schulenberg commented on Trunking between CUCM and Elastix/ Freepbx in Unified Communications Applications 3 months ago

It'a very unlikely that you will get a hand-holding personal tutorial for free. A well-articulated...

Jonathan Schulenberg commented on Does Cisco IP Phones 7965 and 7975 support with Panasonic KX-TDA200 Hybrid IP-PBX? Are they compatible with Panasonic IP PBX? in IP Telephony 3 months ago

Not in any official capacity. You may be able to get them to register as the Asterisk community has...

Jonathan Schulenberg commented on Bulk delete device without owner user ID in IP Telephony 3 months ago

You can also see this under System > License Usage Report and clicking on the unassigned devices...

Jonathan Schulenberg commented on Cisco Mediasense issue after changing the IP adress in Unified Communications Applications 3 months ago

Have you followed this procedure verbatim?  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...

Jonathan Schulenberg commented on UCCX 11.5 - Finesse Supervisors Layout Modification in Contact Center 3 months ago

I do not see why not. It should be as simple as copying the gadget URLs into the same tab/role...

Jonathan Schulenberg commented on UCCX database connection into Symitar database in Contact Center 3 months ago

You need to hire a professional programmer for this, or work with the Symitar vendor and pay them...

Jonathan Schulenberg commented on QoS markings in Video Over IP 3 months ago

DSCP is a superset of IP Precedence so that distinction is easy. CoS is a header of the 802.1q...

Jonathan Schulenberg commented on Group Voicemail MWI not going off for other Extns in Group in Unified Communications Applications 3 months ago

Is this a single shared mailbox or a distribution list with each of the user's mailboxes as members...

Jonathan Schulenberg commented on UCCX database connection into Symitar database in Contact Center 3 months ago

In case you don't get a definitive answer, I suggest writing a web service middleware. Something...

Jonathan Schulenberg commented on PCD 11.6 Standard SNMP access for Monitoring in Prime Collaboration Management 3 months ago

You can do it from the CLI. http://www.collabjonathan.com/2016/05/configure-snmp-on-cisco-plm-and-...

Jonathan Schulenberg commented on Unity Connection personal greeting in Unified Communications Applications 3 months ago

The called number will always be the pilot. A forwarded call will show the voicemail user in the...

Jonathan Schulenberg commented on UCCX 10.x - License Error Message in Contact Center 3 months ago

Does the license MAC of all the files match the current license MAC? Were any license files removed...

Jonathan Schulenberg commented on MRA and B2B Option Keys Requirements in Other Collaboration, Voice, and Video Subjects 4 months ago

For MRA: https://nicholasmarus.com/cisco-vcs-expressway-licensing/ B2B requires a Rich Media...

Jonathan Schulenberg commented on Corporate Directory issue in one server in IP Telephony 4 months ago

In addition to Chris' suggestion, this could be an ITL issue. If the Service Provisioning Serive...

Jonathan Schulenberg commented on SRST-SCCP-PHONE in IP Telephony 4 months ago

Also, you didn't clarify whether this is CUCM 11.0 or 11.5. If the later, be aware that the phone...

Jonathan Schulenberg commented on uccx 11.5 with call recording, in Contact Center 4 months ago

Ordering guides are posted here and have all of the part numbers: http://www.cisco.com/c/en/us/...

Jonathan Schulenberg commented on Codec 11.5 in Contact Center 4 months ago

Assuming you aren't hitting a defect, it's possible that the two CCX clusters aren't set to the...

Jonathan Schulenberg commented on SPAN port all calls are recording except toll free number in LAN, Switching and Routing 4 months ago

If you perform a packet capture on the span switch port, are you able to see the signaling and...

Jonathan Schulenberg commented on Announcing participants on Skype/CMS meetings in TelePresence 4 months ago

Yes, use the Dual Home configuration instead. That leverages the S4B AVMCU in tandem with CMS to...

Jonathan Schulenberg commented on What wires in Ethernet cabling are used for what? in IP Telephony 4 months ago

All eight wires are required to function. In 1000Base-T all eight pins support both data transmit/...

Jonathan Schulenberg commented on UCCX Call Redirect to Different CUCM Cluster in Contact Center 4 months ago

For CCX 7.0(2), the most recent supported CUCM version is 7.1(5): http://www.cisco.com/c/dam/en/us/...

Jonathan Schulenberg commented on create relative date in CUIC in Contact Center 4 months ago

You can specify a relative date range (e.g. yesterday, this week, last week, etc.) when defining...

Jonathan Schulenberg commented on Change user's name in a Jabber Persistent Chat Room in Jabber Clients 4 months ago

The LDAP and IM&P servers can be in different domains. It's just important that Jabber and the...

Jonathan Schulenberg commented on Change user's name in a Jabber Persistent Chat Room in Jabber Clients 4 months ago

I'm honestly at loss here. I'm looking at a Jabber 11.7(1) with IM&P 11.5(1)SU2 instance right...

Bio

Accomplished and articulate voice engineer with five years of experience implementing and supporting Cisco Unified Communications solutions. A Cisco Designated VIP in 2012 and 2011 for guidance and technical support provided to peers. Successful executing projects in both a presales and deployment engineer capacity. Excellent written and verbal communication skills facilitate effective collaboration with technical and business decision makers. Being highly personable and a self-motivated professional with the versatility to work amongst diverse groups of people offer a reliable resource that drives success in each project.

User Badges:
  • Badge.
    Super Bronze
    10000 points or more
  • Badge.
    Cisco Designated VIP

    2017 IP Telephony

  • Badge.
    Cisco Designated VIP

    2016 IP Telephony

  • Badge.
    Cisco Designated VIP

    2015 IP Telephony

  • Badge.
    Cisco Designated VIP

    2014 Jabber, IP Telephony

  • Badge.
    Cisco Designated VIP

    2013 IP Telephony

  • Badge.
    Cisco Designated VIP

    2012 IP Telephony

  • Badge.
    Cisco Designated VIP

    2011 Contact Center

Jonathan Schulenberg's Stats

Points11734
Discussion started 19
Answers marked as Correct 1086
Endorsed 36
Content Rated 347
Website: