Jonathan Schulenberg

Member Since: May 04, 2007

English
Jonathan Schulenberg commented on Unity Call Transfer to CUCM - Pickup group issue in IP Telephony 14 hours ago

The first thing I would try is adding the Hunt Pilot to the pickup group. The product documentation...

Jonathan Schulenberg commented on UCCX Call Out Script in Contact Center 15 hours ago

Not that I'm aware of. It would look roughly like this: Accept...IVR treatment...Hold (Triggering...

Jonathan Schulenberg commented on UCCX Call Out Script in Contact Center 15 hours ago

Yes, that's correct: the agent will get two calls. You may want to put a delay between the first...

Jonathan Schulenberg commented on Can CUBE be configured to send RTP when receiving 180 or 183 with SDP (early media)? in IP Telephony 1 day ago

What's on the "inside" of CUBE? I'm going to assume a CUCM cluster for this answer.??? --> CUBE...

Jonathan Schulenberg commented on UCCX Call Out Script in Contact Center 1 day ago

This is not possible I'm afraid. The IVR code can perform a warm transfer but it cannot play a...

Jonathan Schulenberg commented on Bulk Administration - Directory Number Voicemail Profile in IP Telephony 1 day ago

Bulk Administration > Phones > Export Phones > All Details will give you a CSV file that...

Jonathan Schulenberg commented on Filter Enabled Local end users from Active LDAP Synchronized Users in CUCM 10.5 in Unified Communications Applications 1 day ago

One option is to use Bulk Administration > Import/Export > Export and select End Users. The...

Jonathan Schulenberg commented on CUBE Show command for Dial Peers in IP Telephony 1 day ago

Yes. "show call active voice brief" will show the dial-peer as the PID. Each call will have two...

Jonathan Schulenberg commented on JABBER MRA | DNS FAILOVER TESTING in Jabber Clients 2 days ago

No. The user's PC/laptop/mobile device needs to know about the secondary DNS server. Try doing a...

Jonathan Schulenberg commented on CTI Route Point in Contact Center 2 days ago

I've configure new CTI rout point and directory number on CUCM This statement is concerning. The...

Jonathan Schulenberg commented on JABBER MRA | DNS FAILOVER TESTING in Jabber Clients 2 days ago

Either the secondary DNS server's zone file/database doesn't have the required records or the...

Jonathan Schulenberg commented on Unity Call Transfer to CUCM - Pickup group issue in IP Telephony 2 days ago

Does the behavior change if you have CUC perform a Supervised Transfer instead of Unsupervised? The...

Jonathan Schulenberg commented on Cisco Video Conferencing Solutions in TelePresence 2 days ago

My recommendation is to limit your choices to WebEx Meetings with CMR Cloud or Cisco Meeting Server...

Jonathan Schulenberg commented on Why or how CUSP provides same IP for both webex and CPE end points if we CUSP is involved? in IP Telephony 2 days ago

I do not understand your question. Please rephrase or add more detail.

Jonathan Schulenberg commented on Jabber Contact Searching in Google Contacts (Cloud) in Jabber Clients 2 days ago

This is actually possible today on Apple macOS where Jabber supports the OS-level Contacts.app. On...

Jonathan Schulenberg commented on CMS vs CWMS in TelePresence 3 days ago

CWMS was a fork of WebEx T.28 which is several years old. Many features - even HD webcam video -...

Jonathan Schulenberg commented on Call Center Express in Contact Center 3 days ago

The traditional cause of this problem is a poorly written AEF script (e.g. leaving the Queued...

Jonathan Schulenberg commented on Is it possible to change the Cisco Unified CCX Editor debug speed? in Contact Center 3 days ago

Actually, the best way to speed this up is to run the debug session on a VM in the data center with...

Jonathan Schulenberg commented on Bulk Administration - Directory Number Voicemail Profile in IP Telephony 3 days ago

Just use Export/Import to export the Directory Numbers, delete the rows you do not want to modify,...

Jonathan Schulenberg commented on UCCX Finesse Chat in Contact Center 3 days ago

Finesse has no native replacement for the CAD team chat feature amongst agents. I believe Cisco's...

Jonathan Schulenberg commented on Cisco Prime and its monitoring and reporting limitations in Prime Collaboration Management 5 days ago

Another vendor I have heard of in this space is Vyopta. I have not worked with them personally so I...

Jonathan Schulenberg commented on Dial Peers for CUCM/CUBE using E164 in IP Telephony 5 days ago

There are at least two better ways of doing this: If there are only two "sides" to the CUBE...

Jonathan Schulenberg commented on SocialMiner 11.5 compatable with UCCX versions in Contact Center 5 days ago

http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX CCX 11.0(1) requires SocialMiner...

Jonathan Schulenberg commented on Cisco Supervisor Desktop is not clearing out an old email in Contact Center 6 days ago

I have seen and wasted over a month troubleshooting this problem. Here's the workaround but read...

Jonathan Schulenberg commented on Creating an XMl lookup step in uccx script which allow customers to dial only specific extensions in Contact Center 6 days ago

You would create an XML document that can be parsed using XPath, upload it to the Document...

Jonathan Schulenberg commented on UCCX finesse Auto answer in Contact Center 1 week ago

I agree with David that there is no out-of-the-box solution to what you're asking for. IMO, the...

Jonathan Schulenberg commented on Prompt Recording unable to save in Contact Center 1 week ago

The authentication part isn't quite right. You're conflating the username with the User-type...

Jonathan Schulenberg commented on Set-Get Session info problem in Contact Center 1 week ago

Ah, now this makes sense. If a session with the Mapping ID of "session" already exists, you're...

Jonathan Schulenberg commented on UCCX DTMF Issue in Unified Communications Applications 1 week ago

Most SIP carriers only support RFC2833 for DTMF relay. CCX doesn't support in-band DTMF, including...

Jonathan Schulenberg commented on O365 as a voicemail solution for CUCM - 7.1.5.10000-12 in Unified Communications Applications 1 week ago

I wouldn't declare it compatible. CUCM just isn't going to know the difference. As I understand it...

Jonathan Schulenberg commented on CUIC with CCX Report Definition for all agent stats in Contact Center 1 week ago

You're probably best off to use the Agent All Fields Report (COP file may be required depending on...

Jonathan Schulenberg commented on UCCX Secondary to Primary in Contact Center 1 week ago

You can failover to the subscriber node by restarting a critical service (e.g. MIVR Engine);...

Jonathan Schulenberg commented on O365 as a voicemail solution for CUCM - 7.1.5.10000-12 in Unified Communications Applications 1 week ago

You need to investigate this from the Microsoft side of things. It's just a SIP trunk, with a few...

Jonathan Schulenberg commented on UCCX DTMF Issue in Unified Communications Applications 1 week ago

What type of PSTN circuit, voice gateway model/version, protocol between the gateway and CUCM are...

Jonathan Schulenberg commented on HTTPS Connection to Web Service Errors with UCCX 9.0.2 in Contact Center 1 week ago

I believe you need to import the certificate chain (root CA, subordinate CA(s), and server...

Jonathan Schulenberg commented on Set-Get Session info problem in Contact Center 1 week ago

How are you finding the Session variable? Each Triggering Contact - of a clean/from scratch call (...

Jonathan Schulenberg commented on Schedule Report in CUIC Result is X marked in Contact Center 1 week ago

Have you run the exact same report manually and see if an error is returned? Likely this field...

Jonathan Schulenberg commented on LDAP filter for IP phone and mobile in IP Telephony 1 week ago

I believe it would be "(&(objectCategory=person)(|(ipPhone=*)(mobile=*)))" You can use the...

Jonathan Schulenberg commented on CUCM 11.5 authentication with LDAP - Single forest, multiple domains and UPN suffixes in IP Telephony 1 week ago

Fair enough. Then what do you mean by this statement? It is as expected according to the SRND...

Jonathan Schulenberg commented on SRST PRI Incoming calls in IP Telephony 1 week ago

If I understand you correctly, the DN from CUCM is in 10-digit format. This means the ephone-DN is...

Jonathan Schulenberg commented on CUCM 11.5 authentication with LDAP - Single forest, multiple domains and UPN suffixes in IP Telephony 1 week ago

After reading this thread, I believe your problem is that you're specifying the root of a single...

Jonathan Schulenberg commented on Upgrading licenses in Contact Center 1 week ago

I agree with Chris (as usual): PLM should not require a license file update in this scenario;...

Jonathan Schulenberg commented on LDAP filter for IP phone and mobile in IP Telephony 1 week ago

Sure. Just use a logical OR operator in the LDAP filter. The filter is passed as-is to the LDAP...

Jonathan Schulenberg commented on Cisco Phone VPN-trust certificate in IP Telephony 2 weeks ago

I don't understand your question.

Jonathan Schulenberg commented on Jabber Chat History in Jabber Clients 2 weeks ago

Not every customer believes keeping chat transcripts is a good thing. Some view it as a liability...

Jonathan Schulenberg commented on Add Mobile Phones entries to Corporate Directory in IP Telephony 2 weeks ago

Another approach would be Single Number Reach so users don't need to call separate desk vs. cell...

Jonathan Schulenberg commented on IP Phone Firmware in IP Telephony 2 weeks ago

Because CUCM is the big brother that gets all the attention.

Jonathan Schulenberg commented on Jabber Client - Auto Update Parameters in Jabber Clients 2 weeks ago

Here you are: http://www.cisco.com/c/en/us/support/unified-communications/jabber-windo... The...

Jonathan Schulenberg commented on Singlewire Informacast Paging Gateway for a L3 switched site with multiple VLANs in IP Telephony 2 weeks ago

That depends on whether the L3 switches in the site are licensed and configured for multicast...

Jonathan Schulenberg commented on CUCM configuration for Intercom in Other Collaboration, Voice, and Video Subjects 2 weeks ago

CTI Route Points cannot connect a call on their own. They are effectively a load balancer: your...

Bio

Accomplished and articulate voice engineer with five years of experience implementing and supporting Cisco Unified Communications solutions. A Cisco Designated VIP in 2012 and 2011 for guidance and technical support provided to peers. Successful executing projects in both a presales and deployment engineer capacity. Excellent written and verbal communication skills facilitate effective collaboration with technical and business decision makers. Being highly personable and a self-motivated professional with the versatility to work amongst diverse groups of people offer a reliable resource that drives success in each project.








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    2017 IP Telephony





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    2016 IP Telephony





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    2015 IP Telephony





  • Cisco Designated VIP

    2014 Jabber, IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 IP Telephony





  • Cisco Designated VIP

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