Jonathan Schulenberg

Member Since: May 04, 2007

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    2017 IP Telephony

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Jonathan Schulenberg commented on Can UCCX version 11.6 support Whisper in Contact Center 1 week ago

Deepak is right (as usual) but, in my opinion, that workaround is a bad idea that should not be...

Jonathan Schulenberg commented on outbound call receives fast busy if Route list is checked for Run On All Active Unified CM Nodes in IP Telephony 1 week ago

Only the CUCM server IP addresses, and anything else that should be sending SIP invites directly to...

Jonathan Schulenberg commented on CDR not registering outgoing calls in Unified Communications Applications 1 week ago

The CDR service parameter is per-node in CUCM. If outbound calls are routing out a node where this...

Jonathan Schulenberg commented on Can UCCX version 11.6 support Whisper in Contact Center 1 week ago

CCX does not support either Whisper or Agent Greeting. You can request the feature through your...

Jonathan Schulenberg commented on How to factory reset a phone remotely? in Unified Communications Applications 1 week ago

The third-party apps exploit a hole in the ITL logic to do this: the phone will continue using the...

Jonathan Schulenberg commented on Weird 1000V CUBE Error in IP Telephony 2 weeks ago

Have you accepted the EULA? Router(config)#license accept end user agreement

Jonathan Schulenberg commented on Help I think I'm being attacked. in IP Telephony 2 weeks ago

Duplicate post of https://supportforums.cisco.com/discussion/13264696/need-help-stooping-a...

Jonathan Schulenberg commented on Need help on stooping attack on cme in IP Telephony 2 weeks ago

These two links would be a good place to start: http://www.cisco.com/c/en/us/support/docs/voice-...

Jonathan Schulenberg commented on Trunking between CUCM and Elastix/ Freepbx in Unified Communications Applications 3 weeks ago

It'a very unlikely that you will get a hand-holding personal tutorial for free. A well-articulated...

Jonathan Schulenberg commented on Does Cisco IP Phones 7965 and 7975 support with Panasonic KX-TDA200 Hybrid IP-PBX? Are they compatible with Panasonic IP PBX? in IP Telephony 3 weeks ago

Not in any official capacity. You may be able to get them to register as the Asterisk community has...

Jonathan Schulenberg commented on Bulk delete device without owner user ID in IP Telephony 3 weeks ago

You can also see this under System > License Usage Report and clicking on the unassigned devices...

Jonathan Schulenberg commented on Cisco Mediasense issue after changing the IP adress in Unified Communications Applications 3 weeks ago

Have you followed this procedure verbatim?  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...

Jonathan Schulenberg commented on UCCX 11.5 - Finesse Supervisors Layout Modification in Contact Center 3 weeks ago

I do not see why not. It should be as simple as copying the gadget URLs into the same tab/role...

Jonathan Schulenberg commented on UCCX database connection into Symitar database in Contact Center 3 weeks ago

You need to hire a professional programmer for this, or work with the Symitar vendor and pay them...

Jonathan Schulenberg commented on QoS markings in Video Over IP 3 weeks ago

DSCP is a superset of IP Precedence so that distinction is easy. CoS is a header of the 802.1q...

Jonathan Schulenberg commented on Group Voicemail MWI not going off for other Extns in Group in Unified Communications Applications 3 weeks ago

Is this a single shared mailbox or a distribution list with each of the user's mailboxes as members...

Jonathan Schulenberg commented on UCCX database connection into Symitar database in Contact Center 3 weeks ago

In case you don't get a definitive answer, I suggest writing a web service middleware. Something...

Jonathan Schulenberg commented on PCD 11.6 Standard SNMP access for Monitoring in Prime Collaboration Management 3 weeks ago

You can do it from the CLI. http://www.collabjonathan.com/2016/05/configure-snmp-on-cisco-plm-and-...

Jonathan Schulenberg commented on Unity Connection personal greeting in Unified Communications Applications 3 weeks ago

The called number will always be the pilot. A forwarded call will show the voicemail user in the...

Jonathan Schulenberg commented on UCCX 10.x - License Error Message in Contact Center 3 weeks ago

Does the license MAC of all the files match the current license MAC? Were any license files removed...

Jonathan Schulenberg commented on MRA and B2B Option Keys Requirements in Other Collaboration, Voice, and Video Subjects 1 month ago

For MRA: https://nicholasmarus.com/cisco-vcs-expressway-licensing/ B2B requires a Rich Media...

Jonathan Schulenberg commented on Corporate Directory issue in one server in IP Telephony 1 month ago

In addition to Chris' suggestion, this could be an ITL issue. If the Service Provisioning Serive...

Jonathan Schulenberg commented on SRST-SCCP-PHONE in IP Telephony 1 month ago

Also, you didn't clarify whether this is CUCM 11.0 or 11.5. If the later, be aware that the phone...

Jonathan Schulenberg commented on uccx 11.5 with call recording, in Contact Center 1 month ago

Ordering guides are posted here and have all of the part numbers: http://www.cisco.com/c/en/us/...

Jonathan Schulenberg commented on Codec 11.5 in Contact Center 1 month ago

Assuming you aren't hitting a defect, it's possible that the two CCX clusters aren't set to the...

Jonathan Schulenberg commented on SPAN port all calls are recording except toll free number in LAN, Switching and Routing 1 month ago

If you perform a packet capture on the span switch port, are you able to see the signaling and...

Jonathan Schulenberg commented on Announcing participants on Skype/CMS meetings in TelePresence 1 month ago

Yes, use the Dual Home configuration instead. That leverages the S4B AVMCU in tandem with CMS to...

Jonathan Schulenberg commented on What wires in Ethernet cabling are used for what? in IP Telephony 1 month ago

All eight wires are required to function. In 1000Base-T all eight pins support both data transmit/...

Jonathan Schulenberg commented on UCCX Call Redirect to Different CUCM Cluster in Contact Center 1 month ago

For CCX 7.0(2), the most recent supported CUCM version is 7.1(5): http://www.cisco.com/c/dam/en/us/...

Jonathan Schulenberg commented on create relative date in CUIC in Contact Center 1 month ago

You can specify a relative date range (e.g. yesterday, this week, last week, etc.) when defining...

Jonathan Schulenberg commented on Change user's name in a Jabber Persistent Chat Room in Jabber Clients 1 month ago

The LDAP and IM&P servers can be in different domains. It's just important that Jabber and the...

Jonathan Schulenberg commented on Change user's name in a Jabber Persistent Chat Room in Jabber Clients 1 month ago

I'm honestly at loss here. I'm looking at a Jabber 11.7(1) with IM&P 11.5(1)SU2 instance right...

Jonathan Schulenberg commented on Changing the Alerting name in IP Telephony 1 month ago

The first thing you should do is eliminate the use of H.323 between CUCM and the gateway. This is...

Jonathan Schulenberg commented on UCCX 11 - Continuous MOH track in Contact Center 1 month ago

It doesn't. Read my answer from six months ago about how you have to work around this in CUCM.

Jonathan Schulenberg commented on UCCX 11 - Continuous MOH track in Contact Center 1 month ago

You need to use multicast for this to work. With multicast music on hold CUCM is emulating a radio...

Jonathan Schulenberg commented on Remove NTP from CUCM in IP Telephony 1 month ago

Aman- I believe the OP is asking about the Phone NTP Reference within CUCM Administration that is...

Jonathan Schulenberg commented on Phones with mismached loads in IP Telephony 1 month ago

You may want to try clearing the ITL from one of the phones and seeing if it then upgrades. If the...

Jonathan Schulenberg commented on Get CSQ name display in finesse desktop agent in Contact Center 1 month ago

You'll need to make a few changes to implement this: Create an ECC variable in Finesse...

Jonathan Schulenberg commented on Remove NTP from CUCM in IP Telephony 1 month ago

Yes, it's likely to restart the phones but if it doesn't you should use Apply Config and Reset (not...

Jonathan Schulenberg commented on Ad-Hoc Conference Help in Unified Communications Applications 1 month ago

The default behavior is for the ad-hoc conference to continue until two participants remain, at...

Jonathan Schulenberg commented on SRST with SIP CUBE in IP Telephony 1 month ago

Some of that information is from the era where all phones were SCCP. The combination of SCCP SRST...

Jonathan Schulenberg commented on Cisco 7900- How to set an admin password in IP Telephony 1 month ago

Here you are: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccm...

Jonathan Schulenberg commented on SRST with SIP CUBE in IP Telephony 1 month ago

I'm not saying you can't make it work but for the record, combining CUBE and SIP SRST on the same...

Jonathan Schulenberg commented on Location of Setting: In a meeting in Jabber Clients 1 month ago

The "In a meeting" presence state is set when Jabber sees you in a meeting in Outlook. There is no...

Jonathan Schulenberg commented on CDR PROBLEMS HELP PLEASE in Unified Communications Applications 1 month ago

CUCM doesn't support TFTP for CDR file exports. You must use FTP or SFTP. You can restart the Cisco...

Jonathan Schulenberg commented on MediaSense-This Call May Be Recorded. in Unified Communications Applications 1 month ago

CUCM is not capable of playing a prompt for this, only the tone generated by the phone's DSP. You...

Jonathan Schulenberg commented on Hunt Pilot Summary Reports in IP Telephony 1 month ago

Make sure that the Service Parameters you referenced are enabled on each cluster node that the CCM...

Jonathan Schulenberg commented on Cisco Supported SMS gateaawy in Unified Communications Applications 1 month ago

Two other options that may be worth looking at are WebText and Upstream Works.

Jonathan Schulenberg commented on Convert Cisco WebEx .WRF and .ARF files for Mac OSX to .WMV in Other Collaboration, Voice, and Video Subjects 1 month ago

WebEx has supported recording meetings MP4 instead of ARF format since WBS29. Furthermore, there is...

Jonathan Schulenberg commented on Change user's name in a Jabber Persistent Chat Room in Jabber Clients 1 month ago

Are the chat room participants local IM&P users or external XMPP federated contacts? Do those...

Bio

Accomplished and articulate voice engineer with five years of experience implementing and supporting Cisco Unified Communications solutions. A Cisco Designated VIP in 2012 and 2011 for guidance and technical support provided to peers. Successful executing projects in both a presales and deployment engineer capacity. Excellent written and verbal communication skills facilitate effective collaboration with technical and business decision makers. Being highly personable and a self-motivated professional with the versatility to work amongst diverse groups of people offer a reliable resource that drives success in each project.

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    2012 IP Telephony

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    2011 Contact Center

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