Jonathan Schulenberg

Member Since: May 04, 2007

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    2017 IP Telephony

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Jonathan Schulenberg commented on MRA and B2B Option Keys Requirements in Other Collaboration, Voice, and Video Subjects 2 weeks ago

For MRA: https://nicholasmarus.com/cisco-vcs-expressway-licensing/ B2B requires a Rich Media...

Jonathan Schulenberg commented on Corporate Directory issue in one server in IP Telephony 2 weeks ago

In addition to Chris' suggestion, this could be an ITL issue. If the Service Provisioning Serive...

Jonathan Schulenberg commented on SRST-SCCP-PHONE in IP Telephony 2 weeks ago

Also, you didn't clarify whether this is CUCM 11.0 or 11.5. If the later, be aware that the phone...

Jonathan Schulenberg commented on uccx 11.5 with call recording, in Contact Center 2 weeks ago

Ordering guides are posted here and have all of the part numbers: http://www.cisco.com/c/en/us/...

Jonathan Schulenberg commented on Codec 11.5 in Contact Center 2 weeks ago

Assuming you aren't hitting a defect, it's possible that the two CCX clusters aren't set to the...

Jonathan Schulenberg commented on SPAN port all calls are recording except toll free number in LAN, Switching and Routing 2 weeks ago

If you perform a packet capture on the span switch port, are you able to see the signaling and...

Jonathan Schulenberg commented on Announcing participants on Skype/CMS meetings in TelePresence 2 weeks ago

Yes, use the Dual Home configuration instead. That leverages the S4B AVMCU in tandem with CMS to...

Jonathan Schulenberg commented on What wires in Ethernet cabling are used for what? in IP Telephony 2 weeks ago

All eight wires are required to function. In 1000Base-T all eight pins support both data transmit/...

Jonathan Schulenberg commented on UCCX Call Redirect to Different CUCM Cluster in Contact Center 3 weeks ago

For CCX 7.0(2), the most recent supported CUCM version is 7.1(5): http://www.cisco.com/c/dam/en/us/...

Jonathan Schulenberg commented on create relative date in CUIC in Contact Center 3 weeks ago

You can specify a relative date range (e.g. yesterday, this week, last week, etc.) when defining...

Jonathan Schulenberg commented on Change user's name in a Jabber Persistent Chat Room in Jabber Clients 3 weeks ago

The LDAP and IM&P servers can be in different domains. It's just important that Jabber and the...

Jonathan Schulenberg commented on Change user's name in a Jabber Persistent Chat Room in Jabber Clients 3 weeks ago

I'm honestly at loss here. I'm looking at a Jabber 11.7(1) with IM&P 11.5(1)SU2 instance right...

Jonathan Schulenberg commented on Changing the Alerting name in IP Telephony 3 weeks ago

The first thing you should do is eliminate the use of H.323 between CUCM and the gateway. This is...

Jonathan Schulenberg commented on UCCX 11 - Continuous MOH track in Contact Center 3 weeks ago

It doesn't. Read my answer from six months ago about how you have to work around this in CUCM.

Jonathan Schulenberg commented on UCCX 11 - Continuous MOH track in Contact Center 3 weeks ago

You need to use multicast for this to work. With multicast music on hold CUCM is emulating a radio...

Jonathan Schulenberg commented on Remove NTP from CUCM in IP Telephony 3 weeks ago

Aman- I believe the OP is asking about the Phone NTP Reference within CUCM Administration that is...

Jonathan Schulenberg commented on Phones with mismached loads in IP Telephony 3 weeks ago

You may want to try clearing the ITL from one of the phones and seeing if it then upgrades. If the...

Jonathan Schulenberg commented on Get CSQ name display in finesse desktop agent in Contact Center 3 weeks ago

You'll need to make a few changes to implement this: Create an ECC variable in Finesse...

Jonathan Schulenberg commented on Remove NTP from CUCM in IP Telephony 3 weeks ago

Yes, it's likely to restart the phones but if it doesn't you should use Apply Config and Reset (not...

Jonathan Schulenberg commented on Ad-Hoc Conference Help in Unified Communications Applications 3 weeks ago

The default behavior is for the ad-hoc conference to continue until two participants remain, at...

Jonathan Schulenberg commented on SRST with SIP CUBE in IP Telephony 3 weeks ago

Some of that information is from the era where all phones were SCCP. The combination of SCCP SRST...

Jonathan Schulenberg commented on Cisco 7900- How to set an admin password in IP Telephony 3 weeks ago

Here you are: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccm...

Jonathan Schulenberg commented on SRST with SIP CUBE in IP Telephony 3 weeks ago

I'm not saying you can't make it work but for the record, combining CUBE and SIP SRST on the same...

Jonathan Schulenberg commented on Location of Setting: In a meeting in Jabber Clients 3 weeks ago

The "In a meeting" presence state is set when Jabber sees you in a meeting in Outlook. There is no...

Jonathan Schulenberg commented on CDR PROBLEMS HELP PLEASE in Unified Communications Applications 3 weeks ago

CUCM doesn't support TFTP for CDR file exports. You must use FTP or SFTP. You can restart the Cisco...

Jonathan Schulenberg commented on MediaSense-This Call May Be Recorded. in Unified Communications Applications 3 weeks ago

CUCM is not capable of playing a prompt for this, only the tone generated by the phone's DSP. You...

Jonathan Schulenberg commented on Hunt Pilot Summary Reports in IP Telephony 3 weeks ago

Make sure that the Service Parameters you referenced are enabled on each cluster node that the CCM...

Jonathan Schulenberg commented on Cisco Supported SMS gateaawy in Unified Communications Applications 3 weeks ago

Two other options that may be worth looking at are WebText and Upstream Works.

Jonathan Schulenberg commented on Convert Cisco WebEx .WRF and .ARF files for Mac OSX to .WMV in Other Collaboration, Voice, and Video Subjects 3 weeks ago

WebEx has supported recording meetings MP4 instead of ARF format since WBS29. Furthermore, there is...

Jonathan Schulenberg commented on Change user's name in a Jabber Persistent Chat Room in Jabber Clients 3 weeks ago

Are the chat room participants local IM&P users or external XMPP federated contacts? Do those...

Jonathan Schulenberg commented on CUBE Redundancy suggestions? in IP Telephony 3 weeks ago

From CUCM to your CUBES,provided you have OOB ping on, you can have redudancy for outbound calls...

Jonathan Schulenberg commented on IVR to option voicemail transfer in IP Telephony 3 weeks ago

Welcome to a first vs. last redirecting number. I believe you can set the Called Address parameter...

Jonathan Schulenberg commented on logout from hunt group in jabber iphone in Jabber Clients 3 weeks ago

Technically the device logs out of the Line Group, not the DN. There is no Jabber iOS/Android...

Jonathan Schulenberg commented on Voicexml / MVA alternative in Unified Communications Applications 3 weeks ago

I do not believe there is one currently identified. You should pose this question to your Cisco AM/...

Jonathan Schulenberg commented on UCCX error Resource's device is off in Contact Center 3 weeks ago

Sounds like the CTI connection dropped. I suggest pulling the RMCM and TSP logs as well. CUCM CTI...

Jonathan Schulenberg commented on Cisco 7900- How to set an admin password in IP Telephony 3 weeks ago

This is set on CUCM Administration through the Common Phone Profile assigned to the phone.

Jonathan Schulenberg commented on Hunt Group forwarding via AXl API in IP Telephony 3 weeks ago

You will likely need to ask this question on the developer-oriented forums to get an answer. https...

Jonathan Schulenberg commented on Backup Fail due to the backup of recordings failed to execute properly in Contact Center 3 weeks ago

Nice job tracking down the defect but it clearly states that there is no workaround. The correct...

Jonathan Schulenberg commented on I am getting Slip seconds and error seconds on one of the PRI. in IP Telephony 3 weeks ago

Unless you're on an ISR 4300/4400 where the DSPs are daughter cards per-NIM, also be aware of the...

Jonathan Schulenberg commented on Jabber-config.xml security in Jabber Clients 4 weeks ago

The CDI approach still supports direct LDAP binds. The only thing that has changed is the...

Jonathan Schulenberg commented on Jabber-config.xml security in Jabber Clients 4 weeks ago

I do not believe the actual jabber-config.xml file is kept locally anymore; however, the files that...

Jonathan Schulenberg commented on Jabber-config.xml security in Jabber Clients 4 weeks ago

In addition to Jaime's answer, Cisco has deprecated support for putting LDAP bind credentials in...

Jonathan Schulenberg commented on UCCX10.x IVR Calls reports in Other Collaboration, Voice, and Video Subjects 4 weeks ago

The only stock report to have much data on this front is likely the Detailed Call by Call CCDR...

Jonathan Schulenberg commented on UWL License counting in Unified Communications Applications 4 weeks ago

The Support Forums are focused on technical support, not ordering and quoting questions. The...

Jonathan Schulenberg commented on Calls transfer to outside numbers carry the prefix +1 9 in IP Telephony 4 weeks ago

Either a Calling Party Transformation Profile on the CUCM SIP Trunk or a voice translation-rule/...

Jonathan Schulenberg commented on Can I use Win32-OpenSSH for backup SFTP server? in Unified Communications Applications 4 weeks ago

The DRS Guide lists three software options that are officially supported and tested by Cisco: ...

Jonathan Schulenberg commented on After placing a call from a device connected over MRA gets answered, the user receives a new call with caller id: From: "Call Manager" in TelePresence 4 weeks ago

No, they have not. CSCvb58894 is just a documentation defect because this restriction wasn't called...

Jonathan Schulenberg commented on voice mail notification on phones stay period? in Unified Communications Applications 4 weeks ago

Rephrasing my previous answer: It remains on indefinitely. When the message is marked read, CUC...

Jonathan Schulenberg commented on Help with Contact Center Script in Contact Center 4 weeks ago

Based on the screenshot, the assumption I am making is that the QueueCalls variable was meant to be...

Jonathan Schulenberg commented on voice mail notification on phones stay period? in Unified Communications Applications 4 weeks ago

It remains until the message is read and CUC sends an MWI Off command to CUCM.

Bio

Accomplished and articulate voice engineer with five years of experience implementing and supporting Cisco Unified Communications solutions. A Cisco Designated VIP in 2012 and 2011 for guidance and technical support provided to peers. Successful executing projects in both a presales and deployment engineer capacity. Excellent written and verbal communication skills facilitate effective collaboration with technical and business decision makers. Being highly personable and a self-motivated professional with the versatility to work amongst diverse groups of people offer a reliable resource that drives success in each project.

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    2011 Contact Center

Jonathan Schulenberg's Stats

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