justine.joubran

Member Since: Dec 15, 2009

English
justine.joubran commented on ACS upgrade 5.3 to 5.5 in AAA, Identity and NAC 1 year ago

Hello Neno, Thank you for your reply. There is no issue with the MD5 checksum and I have already...

justine.joubran commented on configuring failover for ICM CallManager PIM in Contact Center 2 years ago

Hi again,Thank you for your reply.I remeber trying this option on ICM 8.0 and I am almost sure that...

justine.joubran commented on configuring failover for ICM CallManager PIM in Contact Center 2 years ago

Hello,I am not sure where I initially read or heard this information. I tried to research today how...

justine.joubran commented on multiple customers can use the same ICM system? in Contact Center 3 years ago

Thanks a lot for the responses, very helpful.I have one more question:- Is each customer is capable...

justine.joubran commented on multiple customers can use the same ICM system? in Contact Center 3 years ago

Thank you for your prompt response.I am trying to research about this too. Inside "Configuration...

justine.joubran commented on test inbound email -- IronPort in Email Security 3 years ago

HELO domain.comwhere "domain" is the customer's domain.I also tried the MAIL FROM but I got the...

justine.joubran commented on test inbound email -- IronPort in Email Security 3 years ago

Hello Adrien,Thank you for your reply.I tried what you suggested, but the IronPort does not...

justine.joubran commented on SYSLOG Cisco Prime LMS in Network Management 3 years ago

Hello,I am facing the same problem. Did you get this issue fixed?Thank you,Justine.

justine.joubran commented on NTP configuration on LMS 4.1 in Network Management 3 years ago

Thank you Marvin for your prompt reply.LMS is actually installed on a physical machine.The clock...

justine.joubran commented on UCCE 8.5 Call Terminator information (who ended the call?) in Contact Center 3 years ago

Hello,In the TCD (Termination Call Detail) table which you can find in the HDS database, you can...

justine.joubran commented on 10166 this phone is resctricted in Contact Center 3 years ago

If my memory serves me, the extension was assigned first to an IP phone. This IP phone then got...

justine.joubran commented on cuic user integration -- users not logging in in Contact Center 4 years ago

This is what I'm trying to do, however, it is failing. And then I had to search for logs and I...

justine.joubran commented on cuic user integration -- users not logging in in Contact Center 4 years ago

Hello David,Did you mean that the supervisors cannot login with their usernames and passwords?The...

justine.joubran commented on WebView not logging in in Contact Center 4 years ago

After restarting the Cisco Jaguar Service, it appeared restarted in the ICM Service Control....

justine.joubran commented on skillgroup could not be found in Contact Center 4 years ago

Hi Raun,It seems like you're still confused with the default skill group.Let's say you are...

justine.joubran commented on Initialize Local Database not finishing... in Contact Center 4 years ago

Thanks for the replies.I did script modifications during the maintenance in order to test from...

justine.joubran commented on skillgroup could not be found in Contact Center 4 years ago

Hi Raun,I was able to hide the reports for this default skill group using CUIC by hardcoding the...

justine.joubran commented on skillgroup could not be found in Contact Center 4 years ago

Hi Raun,This is the default Skill Group, or System defined skill group.Reports for this Skill Group...

justine.joubran commented on CUIC Date/Time Filter in Contact Center 4 years ago

Hi Luis,I have tried to change the types as you suggested earlier but still no luck I have also...

justine.joubran commented on CUIC Date/Time Filter in Contact Center 4 years ago

Thanks a lot Luis for the answer I wouldn't have guessed all this for sureAfter adding the block...

justine.joubran commented on CUIC datasource for CVP Reporting server in Contact Center 4 years ago

Thanks David for the fast and helpful reply. Even though the correct license file was applied (...

justine.joubran commented on Call Studio Web Service Element - Getting Started in Contact Center 4 years ago

not sure what u mean with best way...i can give the main steps:drag and drop a new webservice...

justine.joubran commented on RouterErrorCode documentation in Contact Center 4 years ago

Thanks all for the help. I found the file icrmess.hlp on an old VM running version 7 and copied it...

justine.joubran commented on Call Studio Web Service Element - Getting Started in Contact Center 4 years ago

I think that this cannot be found on the CVP server. Try downloading a sample from the internet to...

justine.joubran commented on RouterErrorCode documentation in Contact Center 4 years ago

Hi Dass,Thanks for the response. I forgot to mention that this tool is no longer available as per...

justine.joubran commented on Call Studio Web Service Element - Getting Started in Contact Center 4 years ago

I'm referring to CVP Call Studio itself. Use the Help available in CVP Call Studio to know more...

justine.joubran commented on Call Studio Web Service Element - Getting Started in Contact Center 4 years ago

Go to Call Studio > Help > Search > "Web Service Elements"Here you can find some details...

justine.joubran commented on CVP Reporting Server new installation in Contact Center 4 years ago

Hello Anuj,are you able to login into the informix database with any of these accounts -...

justine.joubran commented on CVP Reporting Server new installation in Contact Center 4 years ago

I missed that little detail.. My reporting server is UP now in the Operations Console OAMP Thanks

justine.joubran commented on IDSM2 License Installation Error in Intrusion Prevention Systems/IDS 4 years ago

Hi, try downloading the license using the IPS link for "OS 6.x and earlier" (although you have 7.x...

justine.joubran commented on CVP Reporting Server new installation in Contact Center 4 years ago

Hello Anuj,The reporting server's hostname is CVPRPT. It is on a separate box. Version 8.0I have...

justine.joubran commented on CVP Reporting Server new installation in Contact Center 4 years ago

Hello Anuj,Thanks for the steps. I have  I have tried to remove the reporting server from OAMP,...

justine.joubran commented on CVP Reporting Server new installation in Contact Center 4 years ago

I tried to ping the Reporting Server from the Operations Console Server using hostname and it...

justine.joubran commented on CVP Reporting Server new installation in Contact Center 4 years ago

I forgot to mention that the CVP Reporting Server is showing as NOT REACHABLE in the Operations...

justine.joubran commented on Database Estimator Tool in Contact Center 4 years ago

Hello Micheal,Is there a way I can get this application too? I'm facing the same problem.Thanks,...

justine.joubran commented on Unable to reconnect to MDS process in Contact Center 4 years ago

Thanks a lot for the explanations. Didn't have the chance to reply earlier. It turned out that the...

justine.joubran commented on Unable to reconnect to MDS process in Contact Center 4 years ago

Hi,Thanks for the explanation.What is the value for the increased tracing level? I have it set to...

justine.joubran commented on PG service unable to start and automatically shutdown the PG server in Contact Center 4 years ago

Hi Naveen,Does it seem like some of your PG servers got their timezone updated yesterday and the...

justine.joubran commented on HDS DB relocation and expansion in Contact Center 4 years ago

Hi Spaulin,Are there any drawbacks for moving the existing Database before expanding it onto the...

justine.joubran commented on PG service unable to start and automatically shutdown the PG server in Contact Center 4 years ago

Hello,I've seen this message before when I applied a Maintenance Release to one side and didn't...

justine.joubran commented on adding custom table in Contact Center 4 years ago

Thanks for the reply David.Since CUIC does not support 2 datasources for a single reports, I would...

justine.joubran commented on CTIOS Agent state in Contact Center 4 years ago

Hi Jayaprakash,Not sure if it is possible to move the agent to "not ready" after every wrapup. What...

justine.joubran commented on UCCE and Corporate Active Directory in Contact Center 4 years ago

One of the drawbacks comes when the customer decides to change the domain name urgently for some...

justine.joubran commented on CUIC DataSource for IDS DB in Contact Center 4 years ago

Thanks Kris,It turned out that I had to add a new datasource that points to the HDS as the 2...

justine.joubran commented on What is the database name of CallManager in Contact Center 4 years ago

Hi Andrew,You can refer to another post on this forum (https://supportforums.cisco.com/thread/...

justine.joubran commented on CUIC DataSource for IDS DB in Contact Center 4 years ago

Thanks Kris,You always have very informative answers.Have you tried the "ReportXML -...

justine.joubran commented on PeripheralCallType field in ICM TCD table in Contact Center 4 years ago

Hello,In CTI, a Call Type CONSULT_OFFERED event is generated when a call is transferred to another...

justine.joubran commented on calls abandoned in queue in Contact Center 4 years ago

Hello Erica,I suppose that you are referring to the number of callers who have abandoned in IVR (...

justine.joubran commented on What is the database name of CallManager in Contact Center 4 years ago

Hello,Can you share your findings or some useful reference on connecting CUIC 8 to CM database?...

justine.joubran commented on A VoiceXML error occurred of type "error.badfetch" in Contact Center 4 years ago

Hi,In my case, it turned out that one of the prompts of my Form element was stuck in the Voice...

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