karen.johnson5801

Member Since: Jun 22, 2015

User Badges:

English
karen.johnson5801 commented on Jabber MRA without Firewall in 1 week ago

Thanks Alok and also great doc. K

karen.johnson5801 commented on Jabber MRA without Firewall in 1 week ago

Thanks Alok, One more question :    Possible to combine internal AD and external AD on same server...

karen.johnson5801 commented on Jabber MRA without Firewall in 1 week ago

hi Alok, Assuming if I just use all internal for Exp-E , I have internal DNS.   For external DNS...

karen.johnson5801 commented on Jabber MRA with external Certificates in Unified Communications Applications 1 week ago

Thanks Jaime, where do I find this ?  If you're going to use MRA for IP Phones, make sure to read...

karen.johnson5801 commented on Jabber MRA without Firewall in 1 week ago

Thanks Jamie, I am trying  to understand here.  So if I choose all in one subnet for Exp-C and Exp...

karen.johnson5801 commented on Jabber MRA with external Certificates in Unified Communications Applications 1 week ago

Thanks Jamie, where I read this  ?   If you're going to use MRA for IP Phones, make sure to read...

karen.johnson5801 commented on Jabber MRA with external Certificates in Unified Communications Applications 1 week ago

Hi Jamie, "then have it signed by your public CA "  , means just send to Go Daddy support  to sign...

karen.johnson5801 commented on Jabber MRA with external Certificates in Unified Communications Applications 2 weeks ago

Thanks Chris, I read all the link, is this section " Appendix 2: Certificate Generation using...

karen.johnson5801 commented on Complex Jabber and MRA Certificates in Unified Communications Applications 1 month ago

hi Dennis, will the wildcard cert  work for Jabber MRA?  Thanks, K

karen.johnson5801 commented on Change from ip to hostname in UCM 9.1 -- ITL delete for Corporate Directory to work in UC Migrations 1 month ago

Thanks JB, I read the link you sent, and have questions: It is impossible to remotely manage the...

karen.johnson5801 commented on Cisco UCCE - Called to CTI or main number get busy tone in Contact Center 2 months ago

hi experts, I created script to use "Requalify call" from US_CT to Europe_CT (attached) Script is...

karen.johnson5801 commented on UCCE with CVP in Contact Center 2 months ago

great thanks

karen.johnson5801 commented on UCCE with CVP in Contact Center 2 months ago

Geoff, If we want to learn scripting of UCCE /ICM , is there any script repository like in UCCX...

karen.johnson5801 commented on Cisco UCCE - Called to CTI or main number get busy tone in Contact Center 3 months ago

Thanks Sasikumar,  It works now :) Rgds, K

karen.johnson5801 commented on Cisco UCCE - Called to CTI or main number get busy tone in Contact Center 3 months ago

Thanks Geoff, Attached is call tracer, i see following is there: Dial Number, Call Type, Schedule...

karen.johnson5801 commented on UCCE with CVP in Contact Center 3 months ago

thanks guys

karen.johnson5801 commented on UCCE with CVP in Contact Center 3 months ago

Thanks Geoff, If we don't use CVP and just ICM , what is the Cisco product for IP IVR ? do you...

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

Thanks everyone, Finally I am able to login to Finesse now. I changed the main ext 9777 to max...

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

yes cti is  enabled in phone and line.  anyhting else to check, still nt able to login?

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

Correct, 2 lines, one of them is 9101.  Attached is PIM log. Yes I use Agent Extension Length 4 ...

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

Yes, the Join Accross Lines is enabled. Attached is the jgw1 logs Thanks, K

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

Phone 9101 is in service (attached) I can't find log files for JTAPI (0 in size) attached. Thanks...

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

Hi Geoff, Yes sorry :) here is the attach of log. Thanks, K

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

hi Geoff, I cant find logs directory under PG1A (attached) Thanks, K

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

I run the "dumplog" but empty or 0 in size. Attached.

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

hi Geoff, I have just created the "Agent Targeting Rule" , however still not able to login to...

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

Thanks Ritesh, This solved my Resource Management issue. Rgds, K

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

Thanks Geoff, This is just lab for now. Will add B later. Rgds, K

karen.johnson5801 commented on Cisco Finesse for UCCE - Device associated with that extension or dial number is invalid. in Contact Center 3 months ago

Thanks lot for explanation, Geoff. I haven't create "agent Targeting Rule" , do you have link for...

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

sorry forgot the attachment.

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

Thanks Geoff, Finally it is working now,  hooray :) May I have the link in Cisco for this SQL...

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

hi Geoff, Do you have guideline on what need to configure on SQL side?  I didn't see in Cisco...

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

hi Geoff, Please see my attachment.  seem fine Any idea what is wrong here? K

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

hi Geoff, Thanks, I tried with ODBC from other server, and gave me error (attached). what is the...

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

Thanks, I noticed the connection to DB still failed in Finesse setting.  (attached) On the "...

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

hi Ritesh, Rmcm is there & CTI port in UCM is registered to UCCE And here is my Diagnostic...

karen.johnson5801 commented on Finesse Team Resource error. in Contact Center 3 months ago

hi Ritesh, I also got same error and follow the guide you post, but no luck: The Finesse server is...

karen.johnson5801 commented on Federation Jabber and Skype for Business in Jabber Clients 3 months ago

Jaime/Joe, After read all the VCS guide 8.9, this what I understand needed for Jabber to integrate...

karen.johnson5801 commented on Federation Jabber and Skype for Business in Jabber Clients 4 months ago

Thanks Jaime, X8.9 of Jabber guide ?  mind paste link here? tks, K

karen.johnson5801 commented on UCCE - ICM logger install failed - Web Setup Tool in Contact Center 4 months ago

all, thanks for response, all good.   The solution : uninstall the ICM and SQL, re-install back...

karen.johnson5801 commented on UCCE Home Lab setup- Most cost effective approach in Contact Center 4 months ago

I have been using that too, suck :) always some stuff not working or error and PCCE only.

karen.johnson5801 commented on UCCE Home Lab setup- Most cost effective approach in Contact Center 4 months ago

Thanks all, I got all SPRAWLER UUCE lab up and running. Wondering if anyone know active group to...

karen.johnson5801 commented on UCCE Home Lab setup- Most cost effective approach in Contact Center 4 months ago

Thanks Chris, I have read all  the SRND for CCE for 11.0 and 11.5 , some component can be combined...

karen.johnson5801 commented on UCCE Home Lab setup- Most cost effective approach in Contact Center 4 months ago

Chris, Sorry, I am newbie to CCE world. Do you mind break down what component  & how many...

karen.johnson5801 commented on Cisco ICM/UCCE sprawler lab without IP-IVR or CVP? in Contact Center 4 months ago

Geoff, in CCE 10.5  or CE 11.x  , can we install SPRAWL (every component) just on one server?...

karen.johnson5801 commented on UCCE Home Lab setup- Most cost effective approach in Contact Center 4 months ago

thanks, i see it compatible and going to try it

karen.johnson5801 commented on UCCE Home Lab setup- Most cost effective approach in Contact Center 4 months ago

hi Chris, sorry, will this also work with  C220 M3S  or BE6K medium ?  just for practice. thanks...

karen.johnson5801 commented on UCCE Home Lab setup- Most cost effective approach in Contact Center 4 months ago

great thanks Chris,  If  I have 3 unit of C240M2  , what is vcpu allocation for each to be able to...

Bio

User Badges:

karen.johnson5801's Stats

Points5
Discussion started 41
Answers marked as Correct 1
Endorsed 0
Content Rated 77