Kris Lambrechts

Member Since: Oct 19, 2010

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Kris Lambrechts commented on CVP VRU PIM Failover in Contact Center 4 years ago

No, this is not possible, any calls with active VRU treatment will fail when there is a VRU PG fail...

Kris Lambrechts commented on CVP CUBE DTMF not working in Contact Center 4 years ago

dial-peer 1355 is missing this command : dtmf-relay rtp-nteCheers,Kris

Kris Lambrechts commented on Get Agent IP Address During Script Execution in Contact Center 4 years ago

I don't write enough scripting to know for sure if the agent's phone's IP address would be...

Kris Lambrechts commented on Automatic Password Reset with UCCE and IVR scripts in Contact Center 4 years ago

Active Directory authentication is to the best of my knowledge not a standard integration option...

Kris Lambrechts commented on After the fresh installation of cisco ICM AW, distributor cmsnode is fluctuating. in Contact Center 4 years ago

So you enabled CMS during Setup, do you also have an application that connects to the CMS Service ?...

Kris Lambrechts commented on EDMT migration 8.0(1) tool error in Contact Center 4 years ago

You had Cisco Email Manager or Cisco Chat Service integrated with this ICM instance at some point....

Kris Lambrechts commented on CUIC 8.5 Skill Group Real time, calls in Q >0 when agents ready also >0 in Contact Center 4 years ago

This is indeed key. Assuming this a CUCM PG, the Router assigns calls to agents, you should check...

Kris Lambrechts commented on DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1 in Contact Center 4 years ago

Few issues :http://172.20.10.5/ar-ar/app/5021.wav doesn't exist or is otherwise unavailable to...

Kris Lambrechts commented on SIP Dialer for UCCE 8.5 and ring no answer in Contact Center 4 years ago

Given that it's been a while since you posted this and no answers have come up I don't think this...

Kris Lambrechts commented on MDS Time Delivery Queue size is increasing in Contact Center 4 years ago

The MDS processes on these Routers are unable to communicate quickly enough over their private...

Kris Lambrechts commented on Default CVP ECC variables? in Contact Center 4 years ago

To be honest I'm not so sure that you adding that ECC variable actually resolved the problem more...

Kris Lambrechts commented on Sending UUI data out from ICM/CVP in Contact Center 4 years ago

For future reference : receiving UUI data into your ECC variables and indlcuding the same UUI data...

Kris Lambrechts commented on rolling over in CVP SRV or local server group configuration in Contact Center 4 years ago

You might want to post a few screenshots of the configuraiton of your Dialed Number Plan entry and...

Kris Lambrechts commented on Can CVP Check availability of free channel in PRI and route the call? in Contact Center 4 years ago

Sure this is perfectly possible.Add a Label node in your script for the Label (external number)...

Kris Lambrechts commented on LBCAC with CVP 8.5 fails - exact same config with CVP 8.0 works in Contact Center 4 years ago

Might have to read through your description a bit closer if not, but have you seen CSCtr51655 -  "...

Kris Lambrechts commented on Passing ICM peripheral variables from Agent to IVR in Contact Center 4 years ago

David was already hinting at this in his post, but that's not the right way of doing things. When...

Kris Lambrechts commented on Ring No Answer not working In ICM6.0 in Contact Center 4 years ago

So this means that your Agent Desk Settings have been configured for 12 seconds RONA timer and that...

Kris Lambrechts commented on How to configure Whisper functionallity with CVP and ICM in Contact Center 4 years ago

Hey Eric,At a guess SIP Header passing is not enabled on your gateway.Cheers,Kris

Kris Lambrechts commented on How to configure Whisper functionallity with CVP and ICM in Contact Center 4 years ago

Couple of thoughts :1) 9191919100 is supposed to hit the same dial-peer and ringtone.tcl as...

Kris Lambrechts commented on Help installing Finesse 8.5.3 in Contact Center 4 years ago

It's a rather wild guess, but are you using a Generic PG by any chance ? I do know that that was...

Kris Lambrechts commented on Incoming call issue"Invalid number format (incomplete number)" in Contact Center 4 years ago

Tell your telco that they seem to be doing something wrong.*May  2 11:44:46.749: ISDN Se0/0/0:15...

Kris Lambrechts commented on Re-license CAD for newly purchases licenses in Contact Center 4 years ago

Correct, the license will be applied immediately as you enter the new codes. No service restarts...

Kris Lambrechts commented on port list between CVP and ingress/vxml gateway in Contact Center 4 years ago

Are these ingress gateways or combo gateways ingress+vxml ?Off the top of my head an ingress...

Kris Lambrechts commented on UCCE Parent Child Questions in Contact Center 4 years ago

1. Yes, not sure what kind of restrictions you're thinking of, have a look at the overall Parent /...

Kris Lambrechts commented on is Sigdigits feature mandatory for the Ingress and VXML Gateway in Contact Center 5 years ago

Hey Geoff,As for your 2nd to last post, the option you're using there is only useful if you're...

Kris Lambrechts commented on is Sigdigits feature mandatory for the Ingress and VXML Gateway in Contact Center 5 years ago

Feel free to try it out in the lab Geoff, but it is accurate, as soon as the Call Server locks on...

Kris Lambrechts commented on CUIC 8.5 Failed to connect to CVP Callback database in Contact Center 5 years ago

This is a known limitiation of Reporting Users that you create in OAMP, they won't have their...

Kris Lambrechts commented on is Sigdigits feature mandatory for the Ingress and VXML Gateway in Contact Center 5 years ago

No, if you have only one VXML Gateway you do not need signaling digits. In fact, singaling digits...

Kris Lambrechts commented on UCCE-LOGGER DB Historical Tables has NO data in Contact Center 5 years ago

This is one of the many little reasons why you should never query the tables directly. As a best...

Kris Lambrechts commented on UCCE - multiple IVR access in Contact Center 5 years ago

This must be the first time I see anyone doing this intentionally But if you have your reasons for...

Kris Lambrechts commented on CUIC 8.5 supervisor login failure in Contact Center 5 years ago

These issues typically revolve around the Active Directory integration configuration. Especially...

Kris Lambrechts commented on UCCE 8.5(3) ICMDBA fail to create logger DB in Contact Center 5 years ago

Can't say I've seen this one before, may be a 'platform' / 'verson' specific issue. The purge jobs...

Kris Lambrechts commented on Question about How to use the Re-Skill tool? in Contact Center 5 years ago

Dynamic Re-skilling is indeed allowed in any state and the change should occur pretty much...

Kris Lambrechts commented on ICM router OOSVC in Contact Center 5 years ago

Have a look at the MDS processes on your Routers, you'll find that that one is in Isolated Enabled...

Kris Lambrechts commented on CUIC DataSource for IDS DB in Contact Center 5 years ago

Hey Justine,I hand't seen that report before but quickly grepped through the file, there's only one...

Kris Lambrechts commented on CUIC DataSource for IDS DB in Contact Center 5 years ago

The CUCM Appliance model does not have a CDR database as such. CDRs are written as flatfiles on...

Kris Lambrechts commented on PeripheralCallType field in ICM TCD table in Contact Center 5 years ago

I'd need to test it as well to be sure but if memory serves me right :12 = Consult = the transfer...

Kris Lambrechts commented on CVP 8.0 with ICM : CPE Releasing call after network transfer in Contact Center 5 years ago

What you are describing there sounds like a Hookflash. Have a look at SIP Hookflash in the CVP...

Kris Lambrechts commented on user.microapp.error_code: 10 in Contact Center 5 years ago

Theyre documented in the CVP Config & Admin Guide. 10 is 'Semantic-Runtime Error'. At a guess...

Kris Lambrechts commented on Courtesy Callback in Contact Center 5 years ago

Your system does not know where the Courtesy Callback Servlet is. Ensure you have designated a...

Kris Lambrechts commented on Send to VRU and Run Ext Script in Contact Center 5 years ago

Hey Bilal,Ok, it's actually quite difficult to single out a gateway or a couple of gateways on a...

Kris Lambrechts commented on Send to VRU and Run Ext Script in Contact Center 5 years ago

Please clarify why you are trying to make calls to those specific VXML gateways in the first place...

Kris Lambrechts commented on Courtesy Callback in Contact Center 5 years ago

Hey Markus,The cause for you differs a bit.172.23.70.108.1328771022062.1.CallbackEntry,02/09/2012...

Kris Lambrechts commented on Agent reskilling tool in Contact Center 5 years ago

Couple of things to check :Have a look through the Tomcat logs that it suggests just after you...

Kris Lambrechts commented on Courtesy Callback in Contact Center 5 years ago

Actually, you should start with enabling Courtesy Callback.172.25.7.164.1328519631639.51679....

Kris Lambrechts commented on How do I Translation Route a call back into CVP? in Contact Center 5 years ago

You can use the CVP Configuration Guide for CVP as a Type 8 Network VRU. The Guide will explain how...

Kris Lambrechts commented on Courtesy Callback in Contact Center 5 years ago

Your call enters the Validate_01 element and is immediately instructed to leave the queue. What did...

Kris Lambrechts commented on CVP 8.5 upgrade -- Operations console display failure in Contact Center 5 years ago

Well, is the OAMP service running ?Have you had a look through the OAMP logs in C;\Cisco\CVP ?...

Kris Lambrechts commented on Courtesy Callback in Contact Center 5 years ago

For both of you : post the ActivityLog of your CallbackEntry application relevant to your test call...

Kris Lambrechts commented on CVP take back and transfer and ANI override in Contact Center 5 years ago

Couple of thoughs here :As to whether TNT works with the specific lines you have, you'll need to...

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