lcubero

Member Since: Dec 18, 2001

User Badges:

English
lcubero commented on Working with TimeZone variables in UCCx script in Contact Center 2 months ago

Hi Aaron, I also have a management web page served from CCX but it only accepts start/end times...

lcubero commented on UCCX v9 Call back script in Contact Center 6 months ago

Hi Brian, I am looking to implement this type of script solution for a client and I am not familiar...

lcubero commented on Callback script - Unexplained abandoned calls in Contact Center 6 months ago

Hi Shawn, I need the same solution as you have mentioned before and I am not familiar with UCCX...

lcubero commented on PostCall Survey help with UCCX7 in Contact Center 1 year ago

Hi Deepak, Attaching also two scripts that I am working for a Post Call Survey solution. The "...

lcubero commented on How to use the GET USER INFO step while scripting in UCCX 10.6 in Contact Center 1 year ago

Hi Deepak, Thank you very much for your answer. The GET USER INFO step is working fine now....

lcubero commented on UCCX 9.0.2 - Post Call Customer Satisfaction Survey in Contact Center 1 year ago

Hi Jason, Is your script adapted to report the agent performance with 1-5 ratings ? I am trying to...

lcubero commented on UCCX 8.0 Scripting: How to get agent's extension in Contact Center 1 year ago

Hi Mohammed, I am trying to do something similiar. What I want is to get agente info(UserID,...

lcubero commented on How to use the GET USER INFO step while scripting in UCCX 8.0 in Contact Center 1 year ago

Hi, I am facing the same problem as you. Did you get it resolved ? If yes could you please share...

lcubero commented on PostCall Survey help with UCCX7 in Contact Center 1 year ago

Hi Jonathan, Regarding your post above, The "Get User Info" step in my script is not returning back...

lcubero commented on Retrieving NodeID-SessionID-SeqNum within UCCX Scripting in Contact Center 1 year ago

Hi Kanat, I am trying to do the same thing as you and face the same issue. Could you please share...

lcubero commented on PostCall Survey help with UCCX7 in Contact Center 1 year ago

Hi Deepak, Thank you very much for sharing the script. In my case I would like to store the...

lcubero commented on UCCX 10.6 - Looking for script that transforms callerid before check it against a database in Contact Center 1 year ago

Hi DJ,I applied your suggestion. Find below the result: 07332158490 --> 7332158490. The correct...

lcubero commented on UCCX 10.6 - Looking for script that transforms callerid before check it against a database in Contact Center 1 year ago

Hi Guys,Thank you very much for your help, again. The calling number is always 11 digits. I receive...

lcubero commented on UCCX 10.6 - Looking for script that transforms callerid before check it against a database in Contact Center 1 year ago

Hi Guys,Thanks for help but it seems which is not working fine yet. Find below the results from set...

lcubero commented on 2960 - HULC LED PROCESS in LAN, Switching and Routing 2 years ago

Hi Vimal,Did you have any answer from Cisco ? I am working on a project with 2960 and facing same...

lcubero commented on BULK Adminstration _ IMPORT/Export Error for translation pattern in IP Telephony 2 years ago

Hi Ayodeji,Thanks so much for your help. I followed you suggestion and now it works fine. Best...

lcubero commented on BULK Adminstration _ IMPORT/Export Error for translation pattern in IP Telephony 2 years ago

Hi Ayodeji,Thanks so much for your help. I followed you suggestion and now it works fine. Best...

lcubero commented on BULK Adminstration _ IMPORT/Export Error for translation pattern in IP Telephony 2 years ago

Hi Pardha,Thanks a lot. I have imported with the same file name and it worked fine.Best Regards,...

lcubero commented on BULK Adminstration _ IMPORT/Export Error for translation pattern in IP Telephony 2 years ago

Hi Ayodeji,Could you please take a look at the file attached ? They are the export and import files...

lcubero commented on BULK Adminstration _ IMPORT/Export Error for translation pattern in IP Telephony 2 years ago

Hi Pardha,I am using Export/Import to update 350 route patterns with a new partition. I am...

lcubero commented on BULK Adminstration _ IMPORT/Export Error for translation pattern in IP Telephony 2 years ago

Hi Pardha,I am facing the same issue as you faced before. I´ve already tryed to editthe file with 7...

lcubero commented on Bulk Importing Route Patterns in IP Telephony 2 years ago

Hi,I need to update 300 route patterns. I am facing an issue when I try to import the file. No...

lcubero commented on Extension Mobility : How to send Userid and Pin in URL in Other Collaboration, Voice, and Video Subjects 10 years ago

Fred,I tried your URL but it's not working fine. I still have to enter with USERID and USERPIN....

lcubero commented on Specify ID and PIN in extension mobility URL? in Other Collaboration, Voice, and Video Subjects 10 years ago

Hi,I tried to use your URL but i can not login automatically.Thanks,Luis.

lcubero commented on IPCX 4 Problem java.lang.InterruptedException in Other Collaboration, Voice, and Video Subjects 10 years ago

I'm getting this problem too Miguel, I've just tried to reboot the server but it didn't resolve the...

lcubero commented on Issue with the second NIC for IP Monitoring in Contact Center 10 years ago

What's the vendor of NIC's Agents ? I have a similar problem and the NIC from Agent's Desktop had...

lcubero commented on IPCC Express 4.0(3) Get Digit Step in Contact Center 10 years ago

Thank you very much.

Bio

I have over 1 year of networking experience. I've been with Cisco since 2000. I'm closely involved with Customer Banks, providing solutions to customers with Voice over IP.

User Badges:

lcubero's Stats

Discussion started
Answers marked as Correct
Endorsed
Content Rated