Leslie Tierstein

Member Since: Nov 17, 2011

English
Leslie Tierstein commented on js library references - files missing? in Cisco Prime Service Catalog 4 years ago

Alan -I wouldn't be concerned about the "missing" JavaScript files.  They were required in previous...

Leslie Tierstein commented on 2007 Deployer- migrating an auto-cose agent in Cisco Prime Service Catalog 4 years ago

No. If it's a standard adapter and you made some changes to its properties (possible but not...

Leslie Tierstein commented on 2007 Deployer- migrating an auto-cose agent in Cisco Prime Service Catalog 4 years ago

CatalogDeployer doesn't migrate agents. It's a known omission. You need to manually create the...

Leslie Tierstein commented on issue with hide ReqBy if ReqBy = ReqFor in Cisco Prime Service Catalog 4 years ago

This is a "feature" that was fixed in subsequent releases. (Previously ReqCustomerID and...

Leslie Tierstein commented on Is there a good way to handle checkboxes (select multiple) in reporting? in Cisco Prime Service Catalog 4 years ago

As David suggests, this needs to be addressed at the service design level. Multi-select fields are...

Leslie Tierstein commented on Select (multiple) with arrow-button to other text area. 2008.3 in Cisco Prime Service Catalog 4 years ago

You can create the options for a drop-down list using a data retrieval rule.  If you don't actually...

Leslie Tierstein commented on An approver can approve a requisition without providing values for mandatory fields. in Cisco Prime Service Catalog 4 years ago

if (UserId == ReqCustomerId) { // or initiator or both  // hide the dictionary/field}This won't...

Leslie Tierstein commented on custom mapping in Cisco Prime Service Catalog 4 years ago

Depending on what your custom mapping did in 2006, you may not need it. Many 2006 custom mappings...

Leslie Tierstein commented on Is the content within nS RC available for Enterprise Search Engine? in Cisco Prime Service Catalog 4 years ago

I believe this is an outstanding enhancement request and is not currently feasible. Please log...

Leslie Tierstein commented on Tool Tips - Notes to the Requestor/Initiator in Cisco Prime Service Catalog 4 years ago

Do a google search on "Javascript tooltips".  Several entries come up which offer code to do...

Leslie Tierstein commented on Auto-close a task in Cisco Prime Service Catalog 4 years ago

I don't believe so. This is a capability of ServiceLink 2, which was introduced in...

Leslie Tierstein commented on Decommissioning Service Items in Cisco Prime Service Catalog 4 years ago

This capability is provided via the Service Item task.To remove a customer ID from a service item,...

Leslie Tierstein commented on Limits to the SQL Statement when creating External Dictionaries in Cisco Prime Service Catalog 4 years ago

This is not supported in external dictionaries, as the dictionary corresponds to a table that needs...

Leslie Tierstein commented on Popup Errors caused by new fields with retrieval rules. in Cisco Prime Service Catalog 4 years ago

The bad news is that there is no way to suppress this behavior.  The good news is that I believe...

Leslie Tierstein commented on Inbound cancellation in Cisco Prime Service Catalog 4 years ago

I'm testing using 2008.2, so that might be an issue, but I'm not aware of any changes in this area...

Leslie Tierstein commented on rcfetch documentation? in Cisco Prime Service Catalog 4 years ago

Since rcFetch is a Services customization, a User Guide was not made available on the Technical...

Leslie Tierstein commented on addValidator for Required Fields in Cisco Prime Service Catalog 4 years ago

Ok, this one is hitting it over the head, but it should work:Set the options[0].value of the field...

Leslie Tierstein commented on addValidator for Required Fields in Cisco Prime Service Catalog 4 years ago

This should work:serviceForm.dictionaryName.fieldName.validators = ''

Leslie Tierstein commented on Approving a request outside of Service Manager / Request using external code? in Cisco Prime Service Catalog 4 years ago

The way ServiceLink (and RC) works, you have to design your work plan so that the approval task is...

Leslie Tierstein commented on Service Preview in Catalog Deployer in Cisco Prime Service Catalog 4 years ago

The best you can do is to print the Preview -- with the mouse in the preview window, right-click...

Leslie Tierstein commented on Database Image Service Migration Method in Cisco Prime Service Catalog 4 years ago

1. Only RequestCenter is relevant for service migration.2. ServiceLink agents, if applicable.  If...

Leslie Tierstein commented on Default password when using SSO and UDM to create user accounts in Cisco Prime Service Catalog 4 years ago

RC2008.3, Service Pack 4, released Friday,Oct 23, includes a new Administration setting that lets...

Leslie Tierstein commented on Migration of Service/Category relationships in Cisco Prime Service Catalog 4 years ago

With ServiceMigrate, you can base the extract class on either services or categories. I would go...

Leslie Tierstein commented on How to delete Report expression validation (default) in Cisco Prime Service Catalog 4 years ago

As far as I know, this is the default behavior of Cognos and is not controllable by any setting. If...

Leslie Tierstein commented on Using the RequisitionID namespace during delivery. in Cisco Prime Service Catalog 4 years ago

There is no way to access the requisition ID without resorting the JavaScript. The resort to...

Leslie Tierstein commented on rcFetch on onchage event - newScale 2008.3 in Cisco Prime Service Catalog 4 years ago

Yes, fetch still works with RC 2008.x. Depending on which version of fetch you have, you might need...

Leslie Tierstein commented on ISF can write to a "None" permission dictionary but not "Read" ?? in Cisco Prime Service Catalog 4 years ago

Tylor is correct. Read below for the "For some reason ..."In later versions of 2006 (0.5+?), and in...

Leslie Tierstein commented on how do I find Site Administrator - post upgrade in Cisco Prime Service Catalog 4 years ago

Try searching for<( a single left angle bracket) and see if the org shows up. If so, you've got...

Leslie Tierstein commented on Proper use of undefined in Cisco Prime Service Catalog 4 years ago

What you're trying to do is figure out if the dictionary object is defined. The more technically...

Leslie Tierstein commented on Validation of Start & End Dates in Cisco Prime Service Catalog 4 years ago

You will stil have to do it with JavaScript in version 2008, since the rules do not support date...

Leslie Tierstein commented on Calculating values of fields and preventing submission in Cisco Prime Service Catalog 4 years ago

In 2008, your choices are JavaScript or a data retrieval rule.SQL-entry data retrieval rule would...

Leslie Tierstein commented on Import Manager Event in Cisco Prime Service Catalog 4 years ago

That is not the expected behavior. The Import Manager event should be importing both the person and...

Leslie Tierstein commented on Renaming admin user account in Cisco Prime Service Catalog 4 years ago

I think you would be ok with changing admin's lastname and firstname.

Leslie Tierstein commented on Renaming admin user account in Cisco Prime Service Catalog 4 years ago

I'll answer your question with another question: why are people logging in as admin? That should...

Leslie Tierstein commented on onSubmit action used to calculate a service form date field in Cisco Prime Service Catalog 4 years ago

Coupla problems here:(1) Namespaces are not active in a service form. Namespaces are strictly an...

Leslie Tierstein commented on Out of Memory Error in Cisco Prime Service Catalog 4 years ago

Try  eliminating the <include logicalentitytype =  "OrganizationalUnit".../> from the extract...

Leslie Tierstein commented on Report Permissions in Cisco Prime Service Catalog 4 years ago

You have to create roles (or groups) and assign people to them in RequestCenter, then manipulate...

Leslie Tierstein commented on Resending Tasks to ServiceLink in Cisco Prime Service Catalog 4 years ago

You can't force the task to start again.  I am unclear as to what the precise nature of your...

Leslie Tierstein commented on Escalation Question in Cisco Prime Service Catalog 4 years ago

This may be a product bug. I suggest you contact support ASAP for the workaround. They will...

Leslie Tierstein commented on Help on Help in Cisco Prime Service Catalog 4 years ago

People have implemented tool-tip type help displays, when you mouse-over a particular field.  This...

Leslie Tierstein commented on Archiving Strategy for Request Center in Cisco Prime Service Catalog 4 years ago

Is any of the 8 gig ServiceLink messages? NCC has two scripts that will delete ServiceLink messages...

Leslie Tierstein commented on Is is possible to create an APPROVE Only service? in Cisco Prime Service Catalog 4 years ago

An auto-complete dummy adapter works just fine with a delivery plan task.

Leslie Tierstein commented on Task Scheduled Start Date with RAPI in Cisco Prime Service Catalog 4 years ago

Fascinating. As a workaround could you try throwing in a dummy authorization? For example,...

Leslie Tierstein commented on Fetch - populating a selection list in Cisco Prime Service Catalog 4 years ago

Unfortunately, you are correct, there is no way to do this except by hitting it over the head. But...

Leslie Tierstein commented on How to restrict access in 2008? in Cisco Prime Service Catalog 4 years ago

Your request #1 is not possible. In paticular, you can't create new form groups and still not be...

Leslie Tierstein commented on How to mimic the 'mandatory' functionality in Cisco Prime Service Catalog 4 years ago

Feel free to experiment and/or reverse engineer the addValidator code  (it's in a JavaScript...

Leslie Tierstein commented on Report Multiple Unique Services in a single report in Cisco Prime Service Catalog 4 years ago

Nancy -When you say "you pull the service ...in",  does this refer to the Service dimension (which...

Leslie Tierstein commented on Confusion about NONE dictionary permission. in Cisco Prime Service Catalog 4 years ago

 In the interests of backward compatibility with behavior in previous versions of RequestCenter,...

Leslie Tierstein commented on Auto create request by reading a row in MS SQL table? in Cisco Prime Service Catalog 4 years ago

By definition, a DB adapter is part of ServiceLink and ServiceLink handles task-level integration,...

Leslie Tierstein commented on rcuser account password changed after RequestCenter installation in Cisco Prime Service Catalog 4 years ago

Hmm, curious. On receipt of a transmitted package, CatalogDeployer marks where the package came...

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