Leslie Tierstein

Member Since: Nov 17, 2011

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Leslie Tierstein's Activity on Cisco Support Community
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Leslie Tierstein has commented on js library references - files missing?

3 years 5 months ago
Alan -I wouldn't be concerned about the "missing" JavaScript files.  They were...

Leslie Tierstein has commented on 2007 Deployer- migrating an auto-cose agent

3 years 5 months ago
No. If it's a standard adapter and you made some changes to its properties (...

Leslie Tierstein has commented on 2007 Deployer- migrating an auto-cose agent

3 years 5 months ago
CatalogDeployer doesn't migrate agents. It's a known omission. You need to...

Leslie Tierstein has commented on issue with hide ReqBy if ReqBy = ReqFor

3 years 5 months ago
This is a "feature" that was fixed in subsequent releases. (Previously...

Leslie Tierstein has commented on Is there a good way to handle checkboxes (select multiple) in reporting?

3 years 5 months ago
As David suggests, this needs to be addressed at the service design level....

Leslie Tierstein has commented on Select (multiple) with arrow-button to other text area. 2008.3

3 years 5 months ago
You can create the options for a drop-down list using a data retrieval rule. ...

Leslie Tierstein has commented on An approver can approve a requisition without providing values for mandatory fields.

3 years 5 months ago
if (UserId == ReqCustomerId) { // or initiator or both  // hide the dictionary/...

Leslie Tierstein has commented on custom mapping

3 years 5 months ago
Depending on what your custom mapping did in 2006, you may not need it. Many...

Leslie Tierstein has commented on Is the content within nS RC available for Enterprise Search Engine?

3 years 5 months ago
I believe this is an outstanding enhancement request and is not currently...

Leslie Tierstein has commented on Tool Tips - Notes to the Requestor/Initiator

3 years 5 months ago
Do a google search on "Javascript tooltips".  Several entries come up which...

Leslie Tierstein has commented on Auto-close a task

3 years 5 months ago
I don't believe so. This is a capability of ServiceLink 2, which was introduced...

Leslie Tierstein has commented on Decommissioning Service Items

3 years 5 months ago
This capability is provided via the Service Item task.To remove a customer ID...

Leslie Tierstein has commented on Limits to the SQL Statement when creating External Dictionaries

3 years 5 months ago
This is not supported in external dictionaries, as the dictionary corresponds...

Leslie Tierstein has commented on Popup Errors caused by new fields with retrieval rules.

3 years 5 months ago
The bad news is that there is no way to suppress this behavior.  The good news...

Leslie Tierstein has commented on Inbound cancellation

3 years 5 months ago
I'm testing using 2008.2, so that might be an issue, but I'm not aware of any...

Leslie Tierstein has created Can I include Comments and History in ServiceLink messages?

3 years 5 months ago
Can I include Comments and History in ServiceLink messages? newScale supports...

Leslie Tierstein has created Does newScale work with time zones as of March 2008?

3 years 5 months ago
Does newScale work with time zones as of March 2008?In March 2008, Daylight...

Leslie Tierstein has commented on rcfetch documentation?

3 years 5 months ago
Since rcFetch is a Services customization, a User Guide was not made available...

Leslie Tierstein has commented on addValidator for Required Fields

3 years 5 months ago
Ok, this one is hitting it over the head, but it should work:Set the options[0...

Leslie Tierstein has commented on addValidator for Required Fields

3 years 5 months ago
This should work:serviceForm.dictionaryName.fieldName.validators = ''

Leslie Tierstein has commented on Approving a request outside of Service Manager / Request using external code?

3 years 5 months ago
The way ServiceLink (and RC) works, you have to design your work plan so that...

Leslie Tierstein has commented on Service Preview in Catalog Deployer

3 years 5 months ago
The best you can do is to print the Preview -- with the mouse in the preview...

Leslie Tierstein has commented on Database Image Service Migration Method

3 years 5 months ago
1. Only RequestCenter is relevant for service migration.2. ServiceLink agents,...

Leslie Tierstein has created How do I tune an Oracle database running RequestCenter?

3 years 5 months ago
How do I tune an Oracle database running RequestCenter?The details in the...

Leslie Tierstein has commented on Default password when using SSO and UDM to create user accounts

3 years 5 months ago
RC2008.3, Service Pack 4, released Friday,Oct 23, includes a new Administration...

Leslie Tierstein has commented on Migration of Service/Category relationships

3 years 5 months ago
With ServiceMigrate, you can base the extract class on either services or...

Leslie Tierstein has commented on How to delete Report expression validation (default)

3 years 5 months ago
As far as I know, this is the default behavior of Cognos and is not...

Leslie Tierstein has commented on Using the RequisitionID namespace during delivery.

3 years 5 months ago
There is no way to access the requisition ID without resorting the JavaScript....

Leslie Tierstein has commented on rcFetch on onchage event - newScale 2008.3

3 years 5 months ago
Yes, fetch still works with RC 2008.x. Depending on which version of fetch you...

Leslie Tierstein has created How do escalations work?

3 years 5 months ago
How do escalations work?Escalations are based on the time elapsed from the due...

Leslie Tierstein has commented on ISF can write to a "None" permission dictionary but not "Read" ??

3 years 5 months ago
Tylor is correct. Read below for the "For some reason ..."In later versions of...

Leslie Tierstein has commented on how do I find Site Administrator - post upgrade

3 years 5 months ago
Try searching for

Leslie Tierstein has commented on Proper use of undefined

3 years 5 months ago
What you're trying to do is figure out if the dictionary object is defined. The...

Leslie Tierstein has commented on Validation of Start & End Dates

3 years 5 months ago
You will stil have to do it with JavaScript in version 2008, since the rules do...

Leslie Tierstein has commented on Calculating values of fields and preventing submission

3 years 5 months ago
In 2008, your choices are JavaScript or a data retrieval rule.SQL-entry data...

Leslie Tierstein has commented on Import Manager Event

3 years 5 months ago
That is not the expected behavior. The Import Manager event should be importing...

Leslie Tierstein has commented on Renaming admin user account

3 years 5 months ago
I think you would be ok with changing admin's lastname and firstname.

Leslie Tierstein has commented on Renaming admin user account

3 years 5 months ago
I'll answer your question with another question: why are people logging in as...

Leslie Tierstein has commented on onSubmit action used to calculate a service form date field

3 years 5 months ago
Coupla problems here:(1) Namespaces are not active in a service form....

Leslie Tierstein has commented on Out of Memory Error

3 years 5 months ago
Try  eliminating the <include logicalentitytype =  "OrganizationalUnit".../...

Leslie Tierstein has commented on Report Permissions

3 years 5 months ago
You have to create roles (or groups) and assign people to them in RequestCenter...

Leslie Tierstein has commented on Resending Tasks to ServiceLink

3 years 5 months ago
You can't force the task to start again.  I am unclear as to what the precise...

Leslie Tierstein has commented on Escalation Question

3 years 5 months ago
This may be a product bug. I suggest you contact support ASAP for the...

Leslie Tierstein has commented on Help on Help

3 years 5 months ago
People have implemented tool-tip type help displays, when you mouse-over a...

Leslie Tierstein has created Can I delete a person from multiple RequestCenter sites?

3 years 5 months ago
Can I delete a person from multiple RequestCenter sites?Question: If I remove a...

Leslie Tierstein has commented on Archiving Strategy for Request Center

3 years 5 months ago
Is any of the 8 gig ServiceLink messages? NCC has two scripts that will delete...

Leslie Tierstein has commented on Is is possible to create an APPROVE Only service?

3 years 5 months ago
An auto-complete dummy adapter works just fine with a delivery plan task.

Leslie Tierstein has commented on Task Scheduled Start Date with RAPI

3 years 5 months ago
Fascinating. As a workaround could you try throwing in a dummy authorization?...

Leslie Tierstein has created Debugging an Expression

3 years 5 months ago
Debugging an ExpressionHow can I go debug an expression I'm using to assign a...

Leslie Tierstein has commented on Fetch - populating a selection list

3 years 5 months ago
Unfortunately, you are correct, there is no way to do this except by hitting it...

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