liwhittall

Member Since: Nov 21, 2007

English
liwhittall commented on IPPAs not in Supervisor view in Contact Center 4 years ago

I didn't know about that parameter, thanks for that! Turns out, however, that once the agents...

liwhittall commented on Cost effective FXO device? in IP Telephony 4 years ago

Looks like those are fixed form factor FXS boxes, are they not EoS? Paul, you are correct, the...

liwhittall commented on fxo / T1 port selection in IP Telephony 4 years ago

T1 controller is a different layer 1, so no you won't be able to get that to work. I have a site...

liwhittall commented on fxo / T1 port selection in IP Telephony 4 years ago

Without an available E&M WIC port, you'll need a seperate interface module, since, as you've...

liwhittall commented on fxo / T1 port selection in IP Telephony 4 years ago

E&M uses a different interface and WIC althogether. If you're interfacing with a paging system...

liwhittall commented on Add a queue in front of a hunt pilot? in IP Telephony 4 years ago

Ok, I actually have CCX, but so far that only way I see to use it is to use IP Phone...

liwhittall commented on CUCM Voicemail profile selection in IP Telephony 4 years ago

Well, for all the other similar forum threads I've read, it looks like the setting is Unity is the...

liwhittall commented on CUCM Voicemail profile selection in IP Telephony 4 years ago

That's not it either, that parameter doesn't seem to affect CFNA calls. I thought the solution was...

liwhittall commented on CUCM Voicemail profile selection in IP Telephony 4 years ago

Doing that breaks the Exchange VM altogether (since it doesn't see the calls as forwarded), and...

liwhittall commented on H.323-SIP translation problem in IP Telephony 5 years ago

I spoke with my local sales engineer and he helped me find another solution.Thank you for everyone'...

liwhittall commented on Can CCX monitor a PRI? in Contact Center 5 years ago

Thanks for the information!

liwhittall commented on H.323-SIP translation problem in IP Telephony 5 years ago

I updated the dtmf relay as you suggested on the SIP peers and now I can successfully call, from...

liwhittall commented on H.323-SIP translation problem in IP Telephony 5 years ago

It looks like 0 is matched on the incoming peer. I've never understood how to build an incoming...

liwhittall commented on Click-to-Call Permissions in Other Collaboration, Voice, and Video Subjects 7 years ago

Thats good to know, I'll have to open a case to get that version as well.Thanks for the info!

liwhittall commented on Click-to-Call Permissions in Other Collaboration, Voice, and Video Subjects 7 years ago

Yorck,To ge the widget to work for our domain users, I (as a local admin) had to give the user...

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