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Mario Garcia commented on Voicemail to Email Notification in Voice Systems 3 years ago

Make sure you have a DNS in your CUE via the web interface.Also if the UC is not the firewall, on...

Mario Garcia commented on CCA 3.2(2) UC540 Wizard Stuck at 99% in Voice Systems 4 years ago

Tom,I had the same issue. I had to uninstall CCA and delete related folders and reinstall. After...

Mario Garcia commented on UCCX Historical Reporting - Handled/Abandons in Contact Center 4 years ago

I am having similar issues with UCCX 8.5.1.Hopefully someone can provide some valuable info.Sent...

Mario Garcia commented on UC540 Email Not working in Voice Systems 4 years ago

Forgot to mention to ext hit "Ctrl + C" then "no trace all" "clear trace"

Mario Garcia commented on UC540 Email Not working in Voice Systems 4 years ago

Hi Jeremy,Since this is a SBS, allow annoymous relay from the IPs on the UC.On the UC, connect to...

Mario Garcia commented on UC540 Email Not working in Voice Systems 4 years ago

Hi Jeremy,Since you can send from CUE using hotmail settings that demonstrates the CUE is able to...

Mario Garcia commented on Single Number Reach Changes Inbound CLID# on Phone? in Voice Systems 4 years ago

Brent,If using CCA, in the outgoing dialplan change the outbound caller iD option from internal...

Mario Garcia commented on Time on Phones are Different Then System Time in Voice Systems 4 years ago

Five reboots later the time is sync'dSent from Cisco Technical Support iPhone App

Mario Garcia commented on I can't connect BE3K with SPA8800 in Voice Systems 4 years ago

As dumb as this sounds after adding the SPA8800 to the BE3K and configuring reboot the BE3K and...

Mario Garcia commented on Display on phone shows *** CCA FLOATING EXTENSION*** in Voice Systems 4 years ago

You can always use 10.1.10.2/ccme.html (assuming this is default) and make the change under the...

Mario Garcia commented on Windows Jabber Client in Voice Systems 4 years ago

When I ordered the WebEx Connect subscription I received a PAK ID. I then registered it and about 3...

Mario Garcia commented on Windows Jabber Client in Voice Systems 4 years ago

Sanjay,The information is not provided. I have been going back and forth with Webex to obtain the...

Mario Garcia commented on Windows Jabber Client in Voice Systems 4 years ago

You have to pay for a subscription. WebEx Connect. Sent from Cisco Technical Support iPhone App

Mario Garcia commented on Cisco Jabber 4.4 connect to Cisco Jabber 4.3 in Jabber Video Support 4 years ago

Having no Audio and one-way VideoAny ideas?

Mario Garcia commented on Connect UC540 with SPA8800 for extra FXO ports in Voice Systems 4 years ago

The next software package will allow for the 8800 to connect with the UC.Sent from Cisco Technical...

Mario Garcia commented on UC540 external IMAP for voicemail in Voice Systems 4 years ago

Hi Mike,This is possible. Here is what you need to do.In your LAN you need to setup an A record...

Mario Garcia commented on How can a manager monitor calls in a B-ACD que(s)? in Voice Systems 4 years ago

BACD gives you basic queuing. You'll need to get UCCX to be able to monitor. Unless you are using a...

Mario Garcia commented on How Use UC540 wit ATT U-Verse in Voice Systems 4 years ago

What AT&T is telling is correct in regards to U-Verse-Connect the UC540 WAN port to on of the...

Mario Garcia commented on How can I mimic a key system? in Voice Systems 4 years ago

Instead of using shared lines use CO Lines as the option when setting up the buttons. One Analog...

Mario Garcia commented on need to configure a ephone without a user in Voice Systems 4 years ago

If you are using CCA you will need to populate the required fields.  When you get someone that will...

Mario Garcia commented on UC560 CCA compatibility with CLI in Voice Systems 4 years ago

Yes a factory reset is the only way to get the system configured using CCA to ensure there are no...

Mario Garcia commented on Web site laucher TAPI intergration in Voice Systems 4 years ago

Install the Outlook Toolbar, this will load the Cisco TAPI. The web application then needs to use...

Mario Garcia commented on How to apply custom prompts to the AA menu and sub menu in Voice Systems 4 years ago

They removed the CME items out of the CUE GUI. You can make these changes in the CUE GUI. If you...

Mario Garcia commented on UC 560 PSNT T1 configuration in Voice Systems 4 years ago

You can use the priority within CCA for outgoing dial plan. If you are EUC or higher you can do...

Mario Garcia commented on How to apply custom prompts to the AA menu and sub menu in Voice Systems 4 years ago

If CCA doesn't she the prompts. Setup the AA and submenu to use one of the built-in prompts. Then...

Mario Garcia commented on UC560 Issue in Voice Systems 4 years ago

if you are using CCA, which script are you using? Sent from Cisco Technical Support iPhone App

Mario Garcia commented on UC560 Issue in Voice Systems 4 years ago

1. Cannot change this currently.2. Was the AA/IVR setup with CCA? It should re-route to the...

Mario Garcia commented on How to give external callers ability to access extensions at multiple remote sites? in Voice Systems 4 years ago

Tyler,Can you post a copy of the config from main office and one remote office? Also copy of CUE...

Mario Garcia commented on need call monitoring software for UC520 in Voice Systems 4 years ago

I would reach out to VersaDial and have them explain the product to you. I am sure they can give...

Mario Garcia commented on need call monitoring software for UC520 in Voice Systems 4 years ago

We have VersaDial setup with a customer running a UC500You can use UCCX but that is an expensive...

Mario Garcia commented on UC560 Vlans change in Voice Systems 4 years ago

Using CCA to change VLAN 90 has never worked for me. I have always had to use CLI. I would...

Mario Garcia commented on Downloading Voicemail Messages UC520 in Voice Systems 4 years ago

The default IP for CUE is 10.1.10.1. You would point your mail client to this address for the...

Mario Garcia commented on need call monitoring software for UC520 in Voice Systems 4 years ago

Natively you cannot listen in without barging into the call. You can check with VersaDial I believe...

Mario Garcia commented on SIP Providers in Voice Systems 4 years ago

XCast Labs works great!!! IP trunking easy to setupLet Vannessa know Mario from BCS sent youSent...

Mario Garcia commented on Downloading Voicemail Messages UC520 in Voice Systems 4 years ago

Hi Jesse,You can setup your email client to use IMAP to access CUE to pull the emails into your...

Mario Garcia commented on Troubleshoot logout from hunt group in Voice Systems 4 years ago

HLog key allows them to logged back inIf you want to remove the ability to log out of hunt group...

Mario Garcia commented on Bridging calls on same line button possible? in Voice Systems 4 years ago

Meet me must be enabled on the system and then you need to have the select and join softkeys in the...

Mario Garcia commented on 7937 and external mic cord length in IP Telephony 4 years ago

Ben, The cables that come with the kit are 5ft. Sent from Cisco Technical Support iPhone App

Mario Garcia commented on iPhone/Jabber Support - What System supports it? in Voice Systems 4 years ago

It is my understanding with CCA 3.2 and SWP 8.3 for UC500 will support Jabber. CCA 3.2 is already...

Mario Garcia commented on Adding 1 to all outgoing calls in Voice Systems 4 years ago

Basically gain access via CLILocated the dial-peer, commands as follows when in enable modeConf...

Mario Garcia commented on Adding 1 to all outgoing calls in Voice Systems 4 years ago

Via CLI you can in the dial-peer to prefix a 1Sent from Cisco Technical Support iPhone App

Mario Garcia commented on SCC Operator (with Server)...no Outlook toolbar? in Voice Systems 4 years ago

Have you tried re-installing?Sent from Cisco Technical Support iPhone App

Mario Garcia commented on UC540 and CCA 3.2 in Voice Systems 4 years ago

Any update on this? I had same issue but I had a backup to restore from. Thanks,MarioSent from...

Mario Garcia commented on Auto Call Parking possible? in Voice Systems 4 years ago

Hi Jeff,This is a basic ACD feature. You can get a little creative with the UC500 platform using...

Mario Garcia commented on 7975 will not operate in Octal Line Mode in Voice Systems 4 years ago

Deleting the phone and re-add fixes this issue. Sent from Cisco Technical Support iPhone App

Mario Garcia commented on Fax question? in Voice Systems 4 years ago

The upcoming CCA 3.2 and SP 8.2 will support SPA8000 and SPA8800 which you can connect to site two'...

Mario Garcia commented on Phones not displayed on CCA Topology with 2960 switch in Voice Systems 4 years ago

It is my understanding that if CCA cannot manage the device it cannot read the CDP table, without...

Mario Garcia commented on UC560 behind Juniper FW - SIP trunk calls in Voice Systems 4 years ago

What ports and protocols do you have open on the Juniper?

Mario Garcia commented on UC560 behind Juniper FW - SIP trunk calls in Voice Systems 4 years ago

Who is the SIP provider?  Some SIP providers have multiple from IPs when sending inbound calls....

Mario Garcia commented on Phones not displayed on CCA Topology with 2960 switch in Voice Systems 4 years ago

Since you cannot add the 2960 to CCA you will not be able to see the 2960's CDP neighbors

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Discussion started 30
Answers marked as Correct 13
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Content Rated 6