Marc De Serio

Member Since: Sep 13, 2011

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Marc De Serio commented on Can you script the IVR to take users in and out of skills? in Contact Center 1 year ago

We are on Premium!  Please do tell!

Marc De Serio commented on Can you script the IVR to take users in and out of skills? in Contact Center 1 year ago

I have certain agents that need to be in certain queues during specific times of the day.  If you...

Marc De Serio commented on Admin access to UCCX in Contact Center 3 years ago

Nice, I never thought of using an IVR to change a file.  Thanks.

Marc De Serio commented on BlindTransfer option in CAD places call on hold in Contact Center 3 years ago

THANK YOU!  You saved me hours of frustration.  A simple 2 second delay did the trick.

Marc De Serio commented on Using more than one telephony trigger in UCCX in Contact Center 3 years ago

Thanks!  Mad I didn't think of that.  Too easy!

Marc De Serio commented on Licensing question in Contact Center 3 years ago

We are not on VM at this time, but now it gives me a reason for an upgrade!  Thanks

Marc De Serio commented on How to grab variables from HTTP trigger in Contact Center 4 years ago

Thanks for the response.  The problem was I had the original HTML form on the UCCX server instead...

Marc De Serio commented on UCCX 8.02 and Virtual Desktops in Contact Center 4 years ago

Yes I have seen this, but the only mention of desktop virtualization is in the title.  I feel like...

Marc De Serio commented on Recognizing call backs in Contact Center 4 years ago

OK...last question.The script recognizes that there is a previous session and (previousSessionID==...

Marc De Serio commented on Recognizing call backs in Contact Center 4 years ago

Quick Question: The default is 30 minutes from the last activity.  Have you seen issues with...

Marc De Serio commented on Recognizing call backs in Contact Center 4 years ago

Feeling great!  Thats EXACTLY what I needed. 

Marc De Serio commented on Recognizing call backs in Contact Center 4 years ago

Thanks so much for the answer.  One question, when you say "Check for an Existing Session with the...

Marc De Serio commented on UCCX 8.0(2) upgrade to SU4 in Contact Center 4 years ago

Does anyone know if a CAD upgrade is required from SU3 to SU4?Thanks!

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