Marc De Serio

Member Since: Sep 13, 2011

English
Marc De Serio's Activity on Cisco Support Community
Currently displaying 33 results

Marc De Serio has created Socialminer 10.5 - Changing ccxqueuetag

3 months 1 week ago
When the chat is initiated, the agent sees the queue as "ccxqueuetag_27...

Marc De Serio has commented on Can you script the IVR to take users in and out of skills?

5 months 6 days ago
We are on Premium!  Please do tell!

Marc De Serio has commented on Can you script the IVR to take users in and out of skills?

5 months 2 weeks ago
I have certain agents that need to be in certain queues during specific times...

Marc De Serio has created Can you script the IVR to take users in and out of skills?

5 months 2 weeks ago
Looking to use a Time of Day to remove users from certain queues by changing...

Marc De Serio has created Adding phone description to idle 7941G

1 year 7 months ago
Hello,I am trying to create an IDLE background for my phones that display phone...

Marc De Serio has created Blocking Outbound Calls by Area Code and Time Zone

1 year 10 months ago
I am looking to block agents from making outbound calls to certain time zones...

Marc De Serio has created Failed transfers to application

1 year 11 months ago
Hello,Is there a report that can tell if an application trigger is busy?  I am...

Marc De Serio has commented on Admin access to UCCX

1 year 11 months ago
Nice, I never thought of using an IVR to change a file.  Thanks.

Marc De Serio has created Admin access to UCCX

1 year 11 months ago
Can you give an end user access to only certain parts of UCCX, such as the...

Marc De Serio has commented on BlindTransfer option in CAD places call on hold

2 years 2 weeks ago
THANK YOU!  You saved me hours of frustration.  A simple 2 second delay did...

Marc De Serio has created BlindTransfer option in CAD places call on hold

2 years 2 weeks ago
Hello,I am using UCCX 8.02 SU4.  Our call center is now using a third party...

Marc De Serio has commented on Using more than one telephony trigger in UCCX

2 years 5 months ago
Thanks!  Mad I didn't think of that.  Too easy!

Marc De Serio has created Using more than one telephony trigger in UCCX

2 years 5 months ago
Hello,I have UCCX 8.02 SU4 HA over WAN.  The primary box is working together...

Marc De Serio has commented on Licensing question

2 years 5 months ago
We are not on VM at this time, but now it gives me a reason for an upgrade! ...

Marc De Serio has created Licensing question

2 years 5 months ago
Can anyone tell me why I would have 109 agents but only 150 IVR ports.  I...

Marc De Serio has commented on How to grab variables from HTTP trigger

2 years 7 months ago
Thanks for the response.  The problem was I had the original HTML form on the...

Marc De Serio has created How to grab variables from HTTP trigger

2 years 7 months ago
Hello,I have been researching on HTTP triggers and have failed to come up with...

Marc De Serio has commented on UCCX 8.02 and Virtual Desktops

2 years 11 months ago
Yes I have seen this, but the only mention of desktop virtualization is in the...

Marc De Serio has created UCCX 8.02 and Virtual Desktops

2 years 11 months ago
Hello,I see documentation on CAD and recording running on MTS and Xen/App but I...

Marc De Serio has commented on Recognizing call backs

3 years 2 months ago
OK...last question.The script recognizes that there is a previous session and...

Marc De Serio has commented on Recognizing call backs

3 years 2 months ago
OK...last question.The script recognizes that there is a previous session and...

Marc De Serio has commented on Recognizing call backs

3 years 2 months ago
Quick Question: The default is 30 minutes from the last activity.  Have you...

Marc De Serio has commented on Recognizing call backs

3 years 2 months ago
Quick Question: The default is 30 minutes from the last activity.  Have you...

Marc De Serio has commented on Recognizing call backs

3 years 2 months ago
Feeling great!  Thats EXACTLY what I needed. 

Marc De Serio has commented on Recognizing call backs

3 years 2 months ago
Feeling great!  Thats EXACTLY what I needed. 

Marc De Serio has commented on Recognizing call backs

3 years 2 months ago
Thanks so much for the answer.  One question, when you say "Check for an...

Marc De Serio has commented on Recognizing call backs

3 years 2 months ago
Thanks so much for the answer.  One question, when you say "Check for an...

Marc De Serio has created Recognizing call backs

3 years 2 months ago
Hello,Does anyone have a script that shows how the IVR can recognize a call...

Marc De Serio has created Question: Rules and Actions only apply to the first call appearance

3 years 3 months ago
Can someone give me an example of this being checked and unchecked within...

Marc De Serio has commented on UCCX 8.0(2) upgrade to SU4

3 years 3 months ago
Does anyone know if a CAD upgrade is required from SU3 to SU4?Thanks!

Marc De Serio has commented on UCCX 8.0(2) upgrade to SU4

3 years 3 months ago
Does anyone know if a CAD upgrade is required from SU3 to SU4?Thanks!

Marc De Serio has created Question about CCX Editor

3 years 7 months ago
This may be a simple question.  We used a consultant to create our contact...

Marc De Serio has created DB Get returns unidentified characters in Script

3 years 9 months ago
Hello,I use a DB Get to retrieve the name of one of our locations for the IVR...

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Marc De Serio's Stats

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Discussion started 15
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Content Rated 8