Micki Eubanks

Member Since: Feb 02, 2011

English
Micki Eubanks commented on Regarding cisco EOS in Cisco ServiceGrid 5 months ago

You can subscribe to Cisco EOS notifications by going to http://www.cisco.com/cisco/support/...

Micki Eubanks commented on UCS C240 M3: The driver detected a controller error \Device\RaidPort0. in Cisco ServiceGrid 2 years ago

I am sorry, you have posted your question to the incorrect community. Please post your question to...

Micki Eubanks commented on After SCH enable, what information will be sent to cisco in Smart Call Home 2 years ago

Yes - see Table 1 of the Smart Call Home Security white paper for a list of the information sent to...

Micki Eubanks commented on Contract Type CBNT is support SCH? in Smart Call Home 2 years ago

Hi,Yes, contract type CBNT is supported by Smart Call Home.Thanks,Micki

Micki Eubanks commented on Deployment for Connected Analytics for Contact Center in Connected Analytics 2 years ago

Hi Donald,Two deployment scenarios are supported: on premises, where all components are deployed at...

Micki Eubanks commented on Question about Connected Analytics for Contact Center in Connected Analytics 2 years ago

The recommended hardware platform depends on the size of the deployment:For a small deployment (...

Micki Eubanks commented on What are the data collection requirements for CAND? in Connected Analytics 2 years ago

CAND needs to collect the following show command outputs for analysis: show version, show running-...

Micki Eubanks commented on SmartNET in Smart Call Home 2 years ago

Hi Kwame,Thanks for using the support community!Visit http://www.cisco.com/web/services/order-...

Micki Eubanks commented on Transport Gateway via RDP in Smart Call Home 2 years ago

Hi Wayne,Chapter 4 of the User Guide is updated with information for the new release of the...

Micki Eubanks commented on Transport Gateway via RDP in Smart Call Home 2 years ago

Hi Chris,Release notes for the Transport Gateway are now available: 3.5 https://supportforums.cisco...

Micki Eubanks commented on Cisco Transport Gateway cost? in Smart Call Home 2 years ago

Hi Luis,The transport gateway is a software download that is included with most service contracts...

Micki Eubanks commented on Can any device be registered for Smart Call Home? in Smart Call Home 2 years ago

Hi Sharon,There is one single portal for Smart Call Home - tools.cisco.com/sch

Micki Eubanks commented on Typical Issues (examples) discovered "pro-actively" or "faster than otherwise" with SCH in Smart Call Home 3 years ago

Hi Jan,There are two (less than 3 minute) videos that walk through actual TAC cases where Smart...

Micki Eubanks commented on UCS Manager configuration in Smart Call Home 3 years ago

Hi Symon,The configuration guide for the UCS Manager can be found at http://www.cisco.com/en/US/...

Micki Eubanks commented on Smartnet vs. Shared Support in Smart Call Home 4 years ago

Hi Elie,These are great questions, but beyond the focus of the Smart Call Home community. Please...

Micki Eubanks commented on Ask the Expert: Overview of the Smart Call Home Device Diagnostics Offerings in Smart Call Home 4 years ago

Yesterday during the Smart Call Home webcast event, a participant asked to see an example of the...

Micki Eubanks commented on Can someone connect to my Cisco devices using Smart Call Home? in Smart Call Home 4 years ago

No. Smart Call Home transmissions are one-way only, from your network to Cisco. No sessions can be...

Micki Eubanks commented on Call Home and Smart Call Home - Differences? in Smart Call Home 4 years ago

Call Home is the software embedded on the device and provides notification and diagnostic details...

Micki Eubanks commented on Device Support for Smart Call Home / Device Diagnostics? in Smart Call Home 4 years ago

For a complete list of supported products, browse to http://www.cisco.com/en/US/services/ps2827/...

Micki Eubanks commented on What kinds of events trigger alerts? in Smart Call Home 4 years ago

The types of events that trigger alerts are:Diagnostic messages are triggered when a hardware or...

Micki Eubanks commented on Who receives alerts? in Smart Call Home 4 years ago

When you set up the configuration profile on your device, you specify who receives alerts, how...

Micki Eubanks commented on Can any device be registered for Smart Call Home? in Smart Call Home 4 years ago

Devices are entitled to the Smart Call Home service through one of several support contracts,...

Micki Eubanks commented on Is Smart Call Home enabled by default on my device? in Smart Call Home 4 years ago

Smart Call Home must be configured on your device before it is operable. Go to http://www.cisco.com...

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Micki Eubanks's Stats

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