michaelzhq

Member Since: Dec 05, 2006

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michaelzhq commented on Nexus 2348UPQ FEX 4 x 10 Breakout in Server Networking 1 week ago

Thanks Ruben for your detailed information. I understand that all these breakout cables are...

michaelzhq commented on Nexus 2348UPQ initial configuration in Server Networking 2 weeks ago

Thank you very much Craig. I am so glad to see your reply. What breakout cable did you use? was it...

michaelzhq commented on Nexus 2348UPQ initial configuration in Server Networking 2 weeks ago

Hi Craig, Did you get this working? a QSFP-4x10G-AC10M breakout cable to SFP+ ports on a pair of...

michaelzhq commented on Nexus 2348UPQ FEX 4 x 10 Breakout in Server Networking 2 weeks ago

Hey Ruben, What FEX 4 x 10 Breakout did you order? May I know the SKU#? Thanks, Michael

michaelzhq commented on Renew ISE 1.2 Adv license in AAA, Identity and NAC 3 weeks ago

Hey Xiao, Did you get answer for this? I am having the same issue. Thanks, Michael

michaelzhq commented on ASA cluster with non Cisco switches in Firewalling 8 months ago

I found 4500 in the document below: http://d2zmdbbm9feqrf.cloudfront.net/2015/usa/pdf/BRKSEC-3032....

michaelzhq commented on ASA cluster with non Cisco switches in Firewalling 8 months ago

4500-X is supported now. Did you have a chance to test the cluster with 2960x switch? Thanks,...

michaelzhq commented on Ask the Expert: Cisco IM and Presence Installing, Integrating and Troubleshooting in Unified Communications Applications 10 months ago

Hello, I have a question regarding Presence 11 bootable media. I got the message below from Cisco...

michaelzhq commented on select a call in queue and redirect the call to an external number in Contact Center 11 months ago

Perhaps I don't understand it correctly, but does the "dequeue" step dequeues new calls entering...

michaelzhq commented on select a call in queue and redirect the call to an external number in Contact Center 11 months ago

Thanks Chris.I am looking for a logic in script. I know how to check the contact waiting time, but...

michaelzhq commented on limit the number of outbound PSTN calls in IP Telephony 1 year ago

Thanks John. I think what you suggest is the right solution. 

michaelzhq commented on limit the number of outbound PSTN calls in IP Telephony 1 year ago

They could be either MGCP or H323.

michaelzhq commented on CUCM PUB and SUB in one BE6K server in IP Telephony 2 years ago

Thanks Vhilario.As long as the co-location of PUB/SUB is supported, we will have the PUB and the...

michaelzhq commented on CUCM PUB and SUB in one BE6K server in IP Telephony 2 years ago

Thanks Jaime.I don't worry about the server capacity. There are only 300 phones and each server...

michaelzhq commented on Smartnet for WLC-5508 adder license? Is it necessary? in Other Wireless - Mobility Subjects 2 years ago

Did you get this clarified? Thanks.

michaelzhq commented on Smartnet for WLC-5508 adder license? Is it necessary? in Other Wireless - Mobility Subjects 2 years ago

Hi,Did you get answer on this?Michael

michaelzhq commented on Smartnet for WLC-5508 adder license? Is it necessary? in Other Wireless - Mobility Subjects 2 years ago

Can anybody clarify this? We have urgent purchase requests.

michaelzhq commented on Jabber for iPAD over VPN issue in Jabber Clients 2 years ago

Thanks for follow-up.It was fixed.The issue was caused by VPN overlapped IP address when using home...

michaelzhq commented on SRSV 9.1 license in IP Telephony 3 years ago

Thanks for your response.Does CUWL Pro include enhanced message user license? for example, when...

michaelzhq commented on UCCX 8.5 license usage in Contact Center 3 years ago

Thanks Sunil. I believe you have gave me the correct answer. Do you happen to know any Cisco...

michaelzhq commented on Please Explain UCCX Max Agents / Enhanced Seats Concept in Contact Center 3 years ago

I know this is an old post, hopefully someone can help me.When checking the license usage, I see...

michaelzhq commented on UCCX 8.5 license usage in Contact Center 3 years ago

Thanks.Whenever I check the license usage, it shows 5 or 6 difference between two results. The...

michaelzhq commented on Can Jabber talk to Skype? in Jabber Clients 3 years ago

Thanks Jonathan,Two more questions:1. Does Skype Connect support Presence and IM?2. I have to use...

michaelzhq commented on Jabber for Windows and LDAP authentication and attribute mapping in Jabber Clients 3 years ago

Does Directory Search work with this mapping? Thanks.

michaelzhq commented on Disconnect PRI-PSTN: 0x80A9 - Temporary failure in IP Telephony 4 years ago

Hi Alex,We are seeing the "Temporary Failure" sometimes when the call goes and back via the same...

michaelzhq commented on CAD - login but cannot be in ready state in Contact Center 4 years ago

Hi, Did you get it work? We have the same issue.Thanks.Michael

michaelzhq commented on UCCX 7 to 8 with HA server IP change upgrade question in Contact Center 4 years ago

Thanks Anand.Both UCCX 7 servers are in the same subnet now. The second node will be moved to a...

michaelzhq commented on UCCX 7 to 8 with HA server IP change upgrade question in Contact Center 4 years ago

Hi David,I am dealing with the exact same scenario: upgrade HA UCCX 7.01 to 8.5 then move the node...

michaelzhq commented on UCCX 7 to 8 with HA server IP change upgrade question in Contact Center 4 years ago

Thanks Anand.I'd like to confirm the scenario below:Upgrade HA UCCX 7.01 to 8.5 in the current...

michaelzhq commented on Prerequisites for upgrade UCM 8.6(1a) on MCS 7825-H3 in IP Telephony 4 years ago

Thanks Colan, +5.

michaelzhq commented on Prerequisites for upgrade UCM 8.6(1a) on MCS 7825-H3 in IP Telephony 4 years ago

Hi Colan,When following the same procedure to upgrade a cluster, do I need the external HD for...

michaelzhq commented on CUCMBE upgrade 6.1(5) to 8.6(1a) and USB storage in IP Telephony 4 years ago

When following the same procedure to upgrade a cluster, do I need the external HD for both PUB and...

michaelzhq commented on Unity 5.0(1) with Exchange 2010 in Unified Communications Applications 4 years ago

Hi David,Thanks for all your useful posts. I have a Unity question for you. We have a Unity 5.01...

michaelzhq commented on UC560 CCA compatibility with CLI in Voice Systems 4 years ago

Thanks very much Mario. Is there any Cisco Doc for this? Antoher Cisco partner implemented UC560...

michaelzhq commented on UC560 CCA compatibility with CLI in Voice Systems 4 years ago

I got the exactly same issue. The UC560 was configured using CLI before, how can we configure it...

michaelzhq commented on Call dispears when using Advanced Queue script in Contact Center 4 years ago

Another discussion for the same topichttps://supportforums.cisco.com/message/3574540#3574540Any...

michaelzhq commented on Call dispears when using Advanced Queue script in Contact Center 4 years ago

Out of the office and haven't check the forum for a while. I use the same script from Cisco...

michaelzhq commented on call forward all with SRST in IP Telephony 4 years ago

If I understand correctly, a dial-peer will be created for each extension when phones register with...

michaelzhq commented on call forward all with SRST in IP Telephony 4 years ago

10.16.0.7 is CallManager IP. I will debug dialpeer when testing the SRST today.

michaelzhq commented on call forward all with SRST in IP Telephony 4 years ago

Thank you Chris for your reply. Below are the configurations you ask.call-manager-fallback...

michaelzhq commented on Max Steps Excuted in Contact Center 4 years ago

Unfortunately, CUC is not an option for this customer. For the question 1, just checked the CUCM...

michaelzhq commented on Max Steps Excuted in Contact Center 4 years ago

Hi Anthony,Excellent post.I am facing the same issue. The difference is that we are using...

michaelzhq commented on CUCM and IOS compatibility - need suggestions in IP Telephony 4 years ago

Sorry, Just like to confirm. Is the following configuration required even though there is only one...

michaelzhq commented on CUCM and IOS compatibility - need suggestions in IP Telephony 4 years ago

Thanks. Just like to confirm. Is the following configuration required even though there is only on...

michaelzhq commented on CUCM and IOS compatibility - need suggestions in IP Telephony 4 years ago

It's a small site. There is only one T1. How can I verify if there are bad DSPs?"network-clock-...

michaelzhq commented on CUCM and IOS compatibility - need suggestions in IP Telephony 4 years ago

Thanks Chris for your answers and questions.The issue is PSTN call can't connected or static noise...

michaelzhq commented on UCCX 7.x - has anyone routed voicemail messages to a queue in Contact Center 4 years ago

Hi Jonathan,You are absolutaly right. I am having issue when using the voicemail queue script in...

michaelzhq commented on UCCX email queues in Contact Center 4 years ago

Thanks very much Scott.Is "Forwarding Address for Deleted E-Mails" effective for the emails deleted...

michaelzhq commented on UCCX 8.5 Agent email in Contact Center 4 years ago

Thanks very much Aaron. Can you please look at the configurations below in the Desktop Work Flow...

michaelzhq commented on UCCX email queues in Contact Center 4 years ago

Hi Henrik,We have a customer who needs the agent email to be stored at least 10 years. As my...

Bio

Telecomunications Engineer in Huawei, China
Cisco Voice Engineer in Bell South, FL, US
Cisco Voice Engineer in NetAge, FL, US
Senior Systems Engineer in Acrodex, AB, Canada










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