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Michael Holloway commented on Is anyone else having trouble accessing the OnPlus website? in OnPlus Service 2 years ago

I'm not experiencing issues today with the onplus website, nor is our mid-mile monitoring from well...

Michael Holloway commented on Onplus Critical - Device: Certificate Authority (CA) bundle loaded in OnPlus Service 2 years ago

Hi jdevelasco,Did you receive this alert following activation of an ON100, or are you experiencing...

Michael Holloway commented on Onplus Critical - Device: Certificate Authority (CA) bundle loaded in OnPlus Service 2 years ago

Hi Shawn,It looks like the issue we addressed yesterday fixed On100 activation, but the critical...

Michael Holloway commented on Onplus Critical - Device: Certificate Authority (CA) bundle loaded in OnPlus Service 2 years ago

Hi Shawn,We believe we found and corrected this OnPlus issue yesterday, but please let us know if...

Michael Holloway commented on Backup aborted - Configuration Backup Failes in OnPlus Service 2 years ago

Hi Shawn, apologies for the delay in response here. Can you please email me (mikhollo [at] cisco)...

Michael Holloway commented on Backup aborted - Configuration Backup Failes in OnPlus Service 2 years ago

Hi Shawn,We saw this same behavior this morning with a test ON100 in the lab. The ON100 may need to...

Michael Holloway commented on Backup aborted - Configuration Backup Failes in OnPlus Service 2 years ago

Hi Shawn,We're looking into the issue from this side. An early theory is that the ON100's /tmp...

Michael Holloway commented on OnPlus Portal not loading devices in OnPlus Service 2 years ago

Following up here in the community for posterity. This issue may ultimately be related to the...

Michael Holloway commented on OnPlus Portal not loading devices in OnPlus Service 2 years ago

Hi Peter,The image you posted depicts a communications problem between the flash movie in the web...

Michael Holloway commented on OnPlus Portal not loading devices in OnPlus Service 2 years ago

Hi Pete(r), do both offices use proxies (or the same proxy)? Wondering if you could check this...

Michael Holloway commented on Unable to scan in OnPlus Service 3 years ago

Cisco Active Advisor started life as the same scanner code base present in OnPlus, but has been and...

Michael Holloway commented on OnPlus Beta Site in OnPlus Service 3 years ago

Hi Dave,I'm apologize, but with the end of support announcement above for the OnPlus beta portal we...

Michael Holloway commented on OnPlus Beta Site in OnPlus Service 3 years ago

Hi Dave,Unfortunately it's not feasible for us to move customer information between the beta and...

Michael Holloway commented on ConnectWise Ticketing App Error in OnPlus Service 3 years ago

Hi Shawn, wanted to let you and the community know that we've seen this issue with ConnectWise...

Michael Holloway commented on Cisco OnPlus Replacement / Alternative in OnPlus Service 3 years ago

Another nice-to-have feature I was thinking about during the time I wrote the ON100 UPNP discovery...

Michael Holloway commented on Cisco OnPlus Replacement / Alternative in OnPlus Service 3 years ago

One feature missing from this list that OnPlus currently offers (that I personally use a bunch) is...

Michael Holloway commented on OnPlus End-of-Life in OnPlus Service 3 years ago

Hi Cornelius, The short answer is yes. Under the current EoL plan, the OnPlus portal will go...

Michael Holloway commented on SA520 blocking OnPlus service in OnPlus Service 3 years ago

Hi Gerrad,My best guess is that it is ProtectLink Gateway that is blocking the traffic between the...

Michael Holloway commented on Add new administrator to an existing OnPlus site in OnPlus Service 3 years ago

Hi Kavi,Just send an email to [email protected] with the Cisco.com ID that you need removed...

Michael Holloway commented on Delte a Cisco OnPlus Account in OnPlus Service 3 years ago

Hi Olivier,I've sent email to Anthony to confirm the deletion request. For the future, you could...

Michael Holloway commented on SA520 blocking OnPlus service in OnPlus Service 3 years ago

Hi Gerrad,The only recent change I'm aware of for some users on OnPlus service in Europe was that...

Michael Holloway commented on **Critical** - No WAN Connection Down Escalation Again in OnPlus Service 3 years ago

Probably only the way you saw it this time, which was that you saw Notice events for the WAN...

Michael Holloway commented on **Critical** - No WAN Connection Down Escalation Again in OnPlus Service 3 years ago

Hi Shawn,I've found and fixed the code that was off the rails here, hopefully we will not see a...

Michael Holloway commented on **Critical** - No WAN Connection Down Escalation Again in OnPlus Service 3 years ago

Thanks for the report Shawn, we'll investigate and get this fixed asap, and see how we can monitor...

Michael Holloway commented on Cant add customers login - Username is already registered with Onplus in OnPlus Service 3 years ago

Hi Patrick,You should be able to send a customer login invitation now for that Cisco.com ID.-mike

Michael Holloway commented on Cant add customers login - Username is already registered with Onplus in OnPlus Service 3 years ago

Hi Patrick, I received your unicast email and will contact the owner of that CCO ID to verify the...

Michael Holloway commented on where to find customer password in OnPlus Service 3 years ago

That's a good point Shawn. I'm going off-topic here now, as the following doesn't really fit what...

Michael Holloway commented on where to find customer password in OnPlus Service 3 years ago

Just wanted to emphasize that adding/inviting the customer by adding a new Customer Login from...

Michael Holloway commented on Available Features.... in OnPlus Service 3 years ago

Trey Hunsucker wrote:I've read through the documentation and this forum, just looking for...

Michael Holloway commented on Cant add customers login - Username is already registered with Onplus in OnPlus Service 3 years ago

OnPlus requires unique Cisco.com IDs for either Partner or Customer logins. FWIW, email addresses...

Michael Holloway commented on Scheduled reports outage, and a Security reports issue in OnPlus Service 3 years ago

There were 2 issues identified within Security reports, the first would cause 'network timeout' to...

Michael Holloway commented on Scheduled reports outage, and a Security reports issue in OnPlus Service 3 years ago

We've fixed the issue with 'network timeout' incorrectly appearing in some Security report sections...

Michael Holloway commented on Data unavailable due to a temporary network timeout error in OnPlus Service 3 years ago

Hi Shawn,I just posted this discussion regarding the Security reports missing sections.https://...

Michael Holloway commented on Receiving redundant and numerous Lifecycle Digest reports in OnPlus Service 3 years ago

Hi lokibjensen, I believe the mulitple reports might have been generated due to a bug we fixed in...

Michael Holloway commented on Monthly Reports in OnPlus Service 3 years ago

Hi Shawn, We just spoke in PM about the issue with the Security reports that we're investigating....

Michael Holloway commented on Monthly Reports in OnPlus Service 3 years ago

I believe this issue is now resolved. Scheduled reports should now be generated correctly. This...

Michael Holloway commented on Monthly Reports in OnPlus Service 3 years ago

Hi folks,Still looking into this, I've found a lead in some error logging, and I'll continue to...

Michael Holloway commented on Monthly Reports in OnPlus Service 3 years ago

Hi Shawn, I sent you a PM to confirm the email addresses of the delivery targets of your reports. I...

Michael Holloway commented on Monthly Reports in OnPlus Service 3 years ago

Sorry folks, we're investigating this issue with report generation. Will update as soon as we have...

Michael Holloway commented on Monthly Reports in OnPlus Service 3 years ago

Please take a look at Reports > Report Listing and confirm for us that the scheduled report was...

Michael Holloway commented on Device Monitor - IP Change in OnPlus Service 3 years ago

Hi Shawn,OnPlus should (well, at least as implemented) only display as separate devices if the MAC...

Michael Holloway commented on ON100 Network Agent - Connection Issues in OnPlus Service 3 years ago

Before trying a factory reset (press and hold the reset button on the On100 for 15 seconds), I'd...

Michael Holloway commented on onPlus 100 scan, shutting down Broadcom network adapter in OnPlus Service 3 years ago

My guess follows Shawns. Have a look at the Port Security option on your server port on the SG300....

Michael Holloway commented on OnPlus Dual WAN monitoring in OnPlus Service 3 years ago

You would also need to prevent, possibly via ACLs on the RV or ISA, packets bound specifically for...

Michael Holloway commented on Kundenanmeldung not working in OnPlus Service 3 years ago

Hi Anton,There are two types of access that you can invite others with for access to your OnPlus...

Michael Holloway commented on **Critical** - No WAN Connection Down Escalation in OnPlus Service 3 years ago

Hi Shawn,Apologies for the delay in addressing this issue, the team in Richardson responible for...

Michael Holloway commented on Pollintervall in OnPlus in OnPlus Service 3 years ago

Then evry check make 120s polling per default.But not all checks are running on the same time....

Michael Holloway commented on Link Information in OnPlus Service 3 years ago

Hi Anton,I'm not a SME in the flash-based topology diagram area of OnPlus, but I believe it's...

Michael Holloway commented on Pollintervall in OnPlus in OnPlus Service 3 years ago

Possibly. The ON100 uses the open-source package nagios as the underlying scheduler for monitors....

Michael Holloway commented on Pollintervall in OnPlus in OnPlus Service 3 years ago

Hi Anton,The 'Host Up/Down State (ICMP)' monitor checks the host every 120 seconds, and upon...

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Michael Holloway's Stats

Points152
Discussion started 7
Answers marked as Correct 18
Endorsed 0
Content Rated 13