Michael Turnbow

Member Since: Oct 17, 2007

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Michael Turnbow commented on UCCX 7.0 CAD Email Configuration in Contact Center 3 years ago

It would then be necessary to look at the EEM logs to see what is happening.  I suggest opening a...

Michael Turnbow commented on UCCX 7.0 CAD Email Configuration in Contact Center 3 years ago

Hi Shameer,Nothing in CAD should be blocking attachments.  There is probably some setting in...

Michael Turnbow commented on shared line on ccx in Contact Center 4 years ago

Your options are going to be limited to creative scripting I think unless you want to have...

Michael Turnbow commented on How to check data compatibility in CRS? in Contact Center 4 years ago

Perhaps you can attach a screenshot of what you are talking about.  I am not sure I understand...

Michael Turnbow commented on shared line on ccx in Contact Center 4 years ago

Hi, The email is actually a step in the script that you would need to configure.  I tried to find...

Michael Turnbow commented on Crystal Reports and UCCX in Contact Center 4 years ago

Be sure to follow the Before You Begin section of this document which is on page 172http://www....

Michael Turnbow commented on How to check data compatibility in CRS? in Contact Center 4 years ago

Hi,Not sure I understand the question.  First what version are you talking about?  Second, if this...

Michael Turnbow commented on Crystal Reports and UCCX in Contact Center 4 years ago

Unfortunately yes, only version 11 is compatible.  It's likely v14 would not accomplish what you...

Michael Turnbow commented on shared line on ccx in Contact Center 4 years ago

Hi,What some customers do is send the caller to a subscript that will compile an email to send to...

Michael Turnbow commented on Calculating abandoned calls in CUCCX 8 in Contact Center 4 years ago

Most commonly there is a misunderstanding of what is really being reported for the different...

Michael Turnbow commented on CCX 8.5 script default in Contact Center 4 years ago

Hi Juan,I am assuming you mean the default script that is used for the Application settings...

Michael Turnbow commented on Historical Reports question // UCCX 7.0 in Contact Center 4 years ago

Hi DS,The HR records are setup on a purge schedule which is defined in Appadmin under Tools and...

Michael Turnbow commented on UCCX 8.5 / CUPS 8.5 - search in "Contact List" do not works in Contact Center 4 years ago

Hi Andreas,It appears you are hitting this defect:  CSCtg94342 ...

Michael Turnbow commented on IPCC 3.5 to UCCX 8.5 in VM upgrade in Contact Center 4 years ago

HiNot sure I understand what you are actually going to do but you do have to follow the upgrade...

Michael Turnbow commented on UCCX 8.5 - Reporting on transfered out calls in Contact Center 4 years ago

Hi Matt,I think you can do this using Session Info Step in the script and then using the Call...

Michael Turnbow commented on Agent routes caller back into script in Contact Center 4 years ago

Hi Chris,This is an interesting question.  I do not think what you are wanting to do is really...

Michael Turnbow commented on Adding 2nd Node to HA Cluster in Contact Center 4 years ago

Hi Kyle,Just install the CCX software and then install the SR5 patch.  You can install the patch...

Michael Turnbow commented on UCCX 8.0(2) caller unable to select menu option while in queue in Contact Center 5 years ago

There is a defect regarding this kind of issue.  CSCts34297  This seems to affect CCX 8.x and CME...

Michael Turnbow commented on TUP.ini File Error in Contact Center 5 years ago

The only other suggestion I have at this point is open a TAC case.  I am not aware of any other...

Michael Turnbow commented on TUP.ini File Error in Contact Center 5 years ago

If this is HA make sure you are pointing to the Node1 or Publisher IP address in the tool, not...

Michael Turnbow commented on Priority Queues in Contact Center 5 years ago

Hi Juan,You can prioritize calls, as you state.  You can not really set a priority on the CSQ's as...

Michael Turnbow commented on Abandoned Call Detail - RtCSQsSummary? in Contact Center 5 years ago

Please make sure the agents are not using unsupported operations like DirTrfr or SelectJoin.  These...

Michael Turnbow commented on Wall Boards for UCCX 7.0 in Contact Center 5 years ago

To avoid compatibility issues please check the compatibility guide.  TAC will not be able to assist...

Michael Turnbow commented on Rascal server unavailble in Contact Center 5 years ago

Hi AurelianWe probably need a bit more information on this issue to assist.- What version of UCCX...

Michael Turnbow commented on UCCX 8.5 data warehouse in Contact Center 5 years ago

Hi Bill,As you may know it's not supported to setup another connection to the database for...

Michael Turnbow commented on UCCX 8 patch in Contact Center 5 years ago

Hi JT1.  There are 1 files.  1 of 2 and 2 of 2.  You will need to follow the instructions in the...

Michael Turnbow commented on uccx 8.5 multiline non-ACD calls & historical reports in Contact Center 5 years ago

Hi Michael,The Agent Detail Report will report on ACD and non-ACD calls on the agent's ICD...

Michael Turnbow commented on uccx 8.5 multiline non-ACD calls & historical reports in Contact Center 5 years ago

Hi Michael,I'm not sure if I understand the question but I'll give it a shot.  The setting you are...

Michael Turnbow commented on Configuring Agent Email in Contact Center 5 years ago

I just posted a video to setup CAD email for UCCX 7.0.  You can check the video's section for that...

Michael Turnbow commented on CCX Scripting - Incrementing the Sequence number in Contact Center 5 years ago

Hi Robert,I'll look into the difference between the supervised conference and a transfer and get...

Michael Turnbow commented on UCCX8 restarting Desktop Services in Contact Center 5 years ago

Hi Bill,You can safely restart the following service:Cisco Desktop Recording and Statistics...

Michael Turnbow commented on UCCX 7.X HA upgrade to 8.X Question in Contact Center 5 years ago

Hi Joe,1.  It does not matter which node you install the SR to as long as both get installed...

Michael Turnbow commented on How to disable MOH from playing on 1 queue in Contact Center 5 years ago

Hi Carlo,The MOH is played to the customer via the CTI ports.  So when the CTI port places the...

Michael Turnbow commented on UCCX 8.5 release and CUCM vers? in Contact Center 5 years ago

Compatibility information can be found here:http://www.cisco.com/en/US/docs/voice_ip_comm/...

Michael Turnbow commented on UCCX 8 patch in Contact Center 5 years ago

Hey Anthony,Likewise if you are ever in the Dallas area. So the official word back is that the...

Michael Turnbow commented on UCCX 8 patch in Contact Center 5 years ago

Anthony, I'll get to thebottom of your question about cancelling the upgrade when it is in process...

Michael Turnbow commented on UCCX 8 patch in Contact Center 5 years ago

Interesting result Anthony.  Is TAC continuing to investigate that?  I recall back in CRS 5.0 there...

Michael Turnbow commented on UCCX 8 patch in Contact Center 5 years ago

Thanks David.  Please rate my post when you get a chance.Mike

Michael Turnbow commented on UCCX 8 patch in Contact Center 5 years ago

Hi David.  The procedure is not like it was in 4.x.  To install a patch you simply navigate to the...

Michael Turnbow commented on CCX 5.0(2) SR2 to SR3 upgrade issue in Contact Center 5 years ago

Hi,I think the copy of wfavvid is simply a safeguard in case you have problems with the upgrade. ...

Michael Turnbow commented on Historical Reports Old Data Missing in Contact Center 5 years ago

Hi Dat,It sounds like the data was purged by the system.  Check in Appadmin under Tools -...

Michael Turnbow commented on Max Calls in Queue in historical report? in Contact Center 6 years ago

Hi Sam,I think the closest thing to what you are looking for is the Contact Service Queue Activity...

Michael Turnbow commented on UCCX 7.5 CAD chat between different teams in Contact Center 6 years ago

Hi Anatoli,Chatting between teams is still not something that is configurable in CAD 7.x. ...

Michael Turnbow commented on An Exception Error occurred. Application exiting. Check the log file for error 5022 in Contact Center 6 years ago

Hi Wilsonsant,The 5022 error usually occurs when there are too many records causing a Microsoft...

Michael Turnbow commented on Problem to login Ip Phone Agent in Contact Center 6 years ago

Hi Alisson,Can you check the real time reports in Appadmin and see if that phone is still showing...

Michael Turnbow commented on Can the hunt pilot number displayed on ext changed? in Contact Center 6 years ago

This question probably needs to be posted on the IP Telephony forum.

Michael Turnbow commented on Historical Reports UCCX 7.0 in Contact Center 6 years ago

Hi Romuald,The only way to remove the CSQ's as you suggest is to remove the "appearance" in the...

Michael Turnbow commented on UCCX8.02 - Debugger tries to load files from Windows folder in Contact Center 6 years ago

If it is looking for the subflow path under C:\ then that script was probably on some previous...

Michael Turnbow commented on UCCX Upgrade from V4.0(5) to V8.0 in Contact Center 6 years ago

Hi Billy,Yes, I believe you are correct.  Without a contract it will be difficult to do the upgrade...

Michael Turnbow commented on UCCx upgrade to 8.0(2) in Contact Center 6 years ago

You will need a 5.0 to 8.0 upgrade license in order to get the licensing to work on the 8.0...

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