Michael Turnbow

Member Since: Oct 17, 2007

English
Michael Turnbow's Activity on Cisco Support Community
Currently displaying 50 results

Michael Turnbow has commented on UCCX 7.0 CAD Email Configuration

2 years 1 month ago
It would then be necessary to look at the EEM logs to see what is happening.  I...

Michael Turnbow has commented on UCCX 7.0 CAD Email Configuration

2 years 1 month ago
Hi Shameer,Nothing in CAD should be blocking attachments.  There is probably...

Michael Turnbow has commented on shared line on ccx

3 years 2 months ago
Your options are going to be limited to creative scripting I think unless you...

Michael Turnbow has commented on How to check data compatibility in CRS?

3 years 2 months ago
Perhaps you can attach a screenshot of what you are talking about.  I am not...

Michael Turnbow has commented on shared line on ccx

3 years 2 months ago
Hi, The email is actually a step in the script that you would need to...

Michael Turnbow has commented on Crystal Reports and UCCX

3 years 2 months ago
Be sure to follow the Before You Begin section of this document which is on...

Michael Turnbow has commented on How to check data compatibility in CRS?

3 years 2 months ago
Hi,Not sure I understand the question.  First what version are you talking...

Michael Turnbow has commented on Crystal Reports and UCCX

3 years 2 months ago
Unfortunately yes, only version 11 is compatible.  It's likely v14 would not...

Michael Turnbow has commented on shared line on ccx

3 years 2 months ago
Hi,What some customers do is send the caller to a subscript that will compile...

Michael Turnbow has commented on Calculating abandoned calls in CUCCX 8

3 years 2 months ago
Most commonly there is a misunderstanding of what is really being reported for...

Michael Turnbow has commented on CCX 8.5 script default

3 years 4 months ago
Hi Juan,I am assuming you mean the default script that is used for the...

Michael Turnbow has commented on Historical Reports question // UCCX 7.0

3 years 4 months ago
Hi DS,The HR records are setup on a purge schedule which is defined in...

Michael Turnbow has commented on UCCX 8.5 / CUPS 8.5 - search in "Contact List" do not works

3 years 4 months ago
Hi Andreas,It appears you are hitting this defect:  CSCtg94342 This should be...

Michael Turnbow has commented on IPCC 3.5 to UCCX 8.5 in VM upgrade

3 years 4 months ago
HiNot sure I understand what you are actually going to do but you do have to...

Michael Turnbow has commented on UCCX 8.5 - Reporting on transfered out calls

3 years 4 months ago
Hi Matt,I think you can do this using Session Info Step in the script and then...

Michael Turnbow has commented on Agent routes caller back into script

3 years 4 months ago
Hi Chris,This is an interesting question.  I do not think what you are wanting...

Michael Turnbow has commented on Adding 2nd Node to HA Cluster

3 years 5 months ago
Hi Kyle,Just install the CCX software and then install the SR5 patch.  You can...

Michael Turnbow has commented on UCCX 8.0(2) caller unable to select menu option while in queue

3 years 5 months ago
There is a defect regarding this kind of issue.  CSCts34297  This seems to...

Michael Turnbow has commented on TUP.ini File Error

3 years 6 months ago
The only other suggestion I have at this point is open a TAC case.  I am not...

Michael Turnbow has commented on TUP.ini File Error

3 years 6 months ago
If this is HA make sure you are pointing to the Node1 or Publisher IP address...

Michael Turnbow has commented on Priority Queues

3 years 7 months ago
Hi Juan,You can prioritize calls, as you state.  You can not really set a...

Michael Turnbow has commented on Abandoned Call Detail - RtCSQsSummary?

3 years 7 months ago
Please make sure the agents are not using unsupported operations like DirTrfr...

Michael Turnbow has commented on Wall Boards for UCCX 7.0

3 years 7 months ago
To avoid compatibility issues please check the compatibility guide.  TAC will...

Michael Turnbow has commented on Rascal server unavailble

3 years 8 months ago
Hi AurelianWe probably need a bit more information on this issue to assist.-...

Michael Turnbow has commented on UCCX 8.5 data warehouse

3 years 8 months ago
Hi Bill,As you may know it's not supported to setup another connection to the...

Michael Turnbow has commented on UCCX 8 patch

3 years 8 months ago
Hi JT1.  There are 1 files.  1 of 2 and 2 of 2.  You will need to follow the...

Michael Turnbow has commented on uccx 8.5 multiline non-ACD calls & historical reports

3 years 9 months ago
Hi Michael,The Agent Detail Report will report on ACD and non-ACD calls on the...

Michael Turnbow has commented on uccx 8.5 multiline non-ACD calls & historical reports

3 years 9 months ago
Hi Michael,I'm not sure if I understand the question but I'll give it a shot. ...

Michael Turnbow has created Configuring IMAP and SMTP Security Settings for CCX CAD email

3 years 10 months ago
A helpful document to assist in setting up the IMAP and SMTP Security settings...

Michael Turnbow has commented on Configuring Agent Email

3 years 10 months ago
I just posted a video to setup CAD email for UCCX 7.0.  You can check the video...

Michael Turnbow has created UCCX 7.0 CAD Email Configuration

3 years 10 months ago
This training video was given to TAC about a year ago and the original author...

Michael Turnbow has created Create Custom Reports in Crystal Reports guide.doc

3 years 10 months ago
This guide is a supplement to the documentation for custom reporting and...

Michael Turnbow has commented on CCX Scripting - Incrementing the Sequence number

3 years 10 months ago
Hi Robert,I'll look into the difference between the supervised conference and a...

Michael Turnbow has commented on UCCX8 restarting Desktop Services

3 years 10 months ago
Hi Bill,You can safely restart the following service:Cisco Desktop Recording...

Michael Turnbow has commented on UCCX 7.X HA upgrade to 8.X Question

3 years 11 months ago
Hi Joe,1.  It does not matter which node you install the SR to as long as both...

Michael Turnbow has commented on How to disable MOH from playing on 1 queue

3 years 11 months ago
Hi Carlo,The MOH is played to the customer via the CTI ports.  So when the CTI...

Michael Turnbow has created Re: UCCX 8.5 release and CUCM vers?

4 years 2 months ago
Compatibility information can be found here:http://www.cisco.com/en/US/docs/...

Michael Turnbow has commented on UCCX 8.5 release and CUCM vers?

4 years 2 months ago
Compatibility information can be found here:http://www.cisco.com/en/US/docs/...

Michael Turnbow has created Re: UCCX 8 patch

4 years 4 months ago
Hey Anthony,Likewise if you are ever in the Dallas area. So the official word...

Michael Turnbow has commented on UCCX 8 patch

4 years 4 months ago
Hey Anthony,Likewise if you are ever in the Dallas area. So the official word...

Michael Turnbow has created Re: UCCX 8 patch

4 years 4 months ago
Anthony, I'll get to thebottom of your question about cancelling the upgrade...

Michael Turnbow has commented on UCCX 8 patch

4 years 4 months ago
Anthony, I'll get to thebottom of your question about cancelling the upgrade...

Michael Turnbow has created Re: UCCX 8 patch

4 years 4 months ago
Interesting result Anthony.  Is TAC continuing to investigate that?  I recall...

Michael Turnbow has commented on UCCX 8 patch

4 years 4 months ago
Interesting result Anthony.  Is TAC continuing to investigate that?  I recall...

Michael Turnbow has commented on UCCX 8 patch

4 years 4 months ago
Thanks David.  Please rate my post when you get a chance.Mike

Michael Turnbow has created Re: UCCX 8 patch

4 years 4 months ago
Thanks David.  Please rate my post when you get a chance.Mike

Michael Turnbow has created Re: UCCX 8 patch

4 years 4 months ago
Hi David.  The procedure is not like it was in 4.x.  To install a patch you...

Michael Turnbow has commented on UCCX 8 patch

4 years 4 months ago
Hi David.  The procedure is not like it was in 4.x.  To install a patch you...

Michael Turnbow has created Re: CCX 5.0(2) SR2 to SR3 upgrade issue

4 years 4 months ago
Hi,I think the copy of wfavvid is simply a safeguard in case you have problems...

Michael Turnbow has commented on CCX 5.0(2) SR2 to SR3 upgrade issue

4 years 4 months ago
Hi,I think the copy of wfavvid is simply a safeguard in case you have problems...

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Michael Turnbow's Stats

Points110
Discussion started 0
Answers marked as Correct 7
Endorsed 0
Content Rated 0