Mark Pareja

Member Since: Feb 09, 2005

English
Mark Pareja's Activity on Cisco Support Community
Currently displaying 50 results

Mark Pareja has commented on ICM CTIOS Agent Statistics "Today" resetting at noon

1 year 2 months ago
I am expirencing the exact same thing, at about noon every day agents report...

Mark Pareja has commented on Courtesy Callback Configuration

1 year 2 months ago
CUBE may not have a Dial-Peer for your Agent Extension Range and the CUBE is...

Mark Pareja has commented on Best propose.

2 years 4 months ago
Tho this question is not contact center related I can tell you that ther are...

Mark Pareja has commented on ICM 8.0 Agent Skillgroup Membership disappeared automatically

2 years 4 months ago
Also the behavior can be related to a more significant logger issue, if your B...

Mark Pareja has commented on CVP failing 2nd warm transfer with queuing

2 years 4 months ago
In some additional thought your Agent- A that is transferring the call back to...

Mark Pareja has commented on TCD call details show 0 sec talk time

2 years 4 months ago
Manivannan, To better understand I think what you may be seeing is the talk...

Mark Pareja has commented on CISCO Webview Reports - Not Ready Status Summary

2 years 4 months ago
Gergely & Catherine,         Yes you could always mine data out of the DB...

Mark Pareja has commented on CVP failing 2nd warm transfer with queuing

2 years 4 months ago
Would you be willing to upload your CVP call server logs?Sent from Cisco...

Mark Pareja has commented on TFTP Server

2 years 5 months ago
Leo, Your instructions are correct for serving static files, however the...

Mark Pareja has commented on TFTP Server

2 years 5 months ago
http://tftpd32.jounin.net/Sent from Cisco Technical Support iPad App

Mark Pareja has commented on Courtesy Callback

2 years 5 months ago
You can implement a internal CUBE to activate survivability and broker the...

Mark Pareja has commented on CISCO Webview Reports - Not Ready Status Summary

2 years 5 months ago
With webView it is very common to need to develop custom reports, this may...

Mark Pareja has commented on UCCE Diagnostic Framework

2 years 5 months ago
I too struggled with this issue as Daig Framework is very fast and efficient...

Mark Pareja has commented on CVP Call Server and VXML on the same machine

2 years 5 months ago
To further elaborate yes co-residing the CVP Call Server and VXML server on the...

Mark Pareja has commented on UCCX 8.5 MySQL Connector?

2 years 5 months ago
The simple answer is no natively mySQL is not a supported DB type, but you can...

Mark Pareja has commented on UCCE SIP Dialer not active and PIM neither

2 years 5 months ago
In my experence the default port for ctisvr is 42027 and for the B side 43027,...

Mark Pareja has commented on Courtesy call Back to a different Skill Group

2 years 5 months ago
Hari,          I agree w/ Amer, when the CCB timer elapses and the callback is...

Mark Pareja has commented on SIP Dialer - CUBE

2 years 5 months ago
          I have not had time to build this in LAB but I have brought up psudo...

Mark Pareja has commented on UCCE 8.5 IVR outbound option failure.

2 years 11 months ago
Things to check, do you have the correct translational routing set up? Dialer...

Mark Pareja has commented on UCCE 8.5 IVR outbound option failure.

2 years 11 months ago
Things to check, do you have the correct translational routing set up? Dialer...

Mark Pareja has commented on CUIC datasource for CVP Reporting server

2 years 11 months ago
This is a common problem that CVP users have reported and is usually related to...

Mark Pareja has commented on CUIC datasource for CVP Reporting server

2 years 11 months ago
This is a common problem that CVP users have reported and is usually related to...

Mark Pareja has commented on Skill_Group_Interval table

2 years 11 months ago
So interval tables are used only when you have setup your UCCE system to log...

Mark Pareja has commented on Skill_Group_Interval table

2 years 11 months ago
So interval tables are used only when you have setup your UCCE system to log...

Mark Pareja has commented on TAPI and JTAPI connection

2 years 11 months ago
I have not had much experience with native tapi vs. jtapi (java telephony...

Mark Pareja has commented on TAPI and JTAPI connection

2 years 11 months ago
I have not had much experience with native tapi vs. jtapi (java telephony...

Mark Pareja has commented on skill.Avail real time data in UCCE 8

2 years 11 months ago
I would suggest using .Ready>0 , ie Sales.Ready>0 I don't believe the skill...

Mark Pareja has commented on skill.Avail real time data in UCCE 8

2 years 11 months ago
I would suggest using .Ready>0 , ie Sales.Ready>0 I don't believe the skill...

Mark Pareja has commented on How to redirect calls to a specific skill group?

2 years 11 months ago
I see why you may consider modifying the wrap time to solve your problem...

Mark Pareja has commented on How to redirect calls to a specific skill group?

2 years 11 months ago
I see why you may consider modifying the wrap time to solve your problem...

Mark Pareja has commented on Any creative ideas for handling call priorities?

3 years 5 days ago
Here is a thought set a loop count for the gold queue , for every 10 or 20...

Mark Pareja has commented on Any creative ideas for handling call priorities?

3 years 5 days ago
Here is a thought set a loop count for the gold queue , for every 10 or 20...

Mark Pareja has commented on Courtesy Callback Configuration

3 years 6 days ago
What I have found with EWT and the last 13 years of ICM expirence is there is...

Mark Pareja has commented on Courtesy Callback Configuration

3 years 6 days ago
What I have found with EWT and the last 13 years of ICM expirence is there is...

Mark Pareja has commented on Courtesy Callback Configuration

3 years 1 week ago
Sucessfuly deployed CCB in CVP 8.5 Comprehensive (Large) very complex w/ SIP...

Mark Pareja has commented on Courtesy Callback Configuration

3 years 1 week ago
Sucessfuly deployed CCB in CVP 8.5 Comprehensive (Large) very complex w/ SIP...

Mark Pareja has commented on Looking for a test lab CUCM Server ... IBM x3250-M2

3 years 2 months ago
Also you will want to download the CUCM OVA VM templates, these will build the...

Mark Pareja has commented on Looking for a test lab CUCM Server ... IBM x3250-M2

3 years 2 months ago
Also you will want to download the CUCM OVA VM templates, these will build the...

Mark Pareja has commented on SIP 180 RINGING Issue

3 years 2 months ago
One other suggestion I read was to dissable media cut through which should send...

Mark Pareja has commented on SIP 180 RINGING Issue

3 years 2 months ago
One other suggestion I read was to dissable media cut through which should send...

Mark Pareja has commented on SIP 180 RINGING Issue

3 years 2 months ago
Here is one method I just tested .dial-peer voice 22 pots description Carrier...

Mark Pareja has commented on SIP 180 RINGING Issue

3 years 2 months ago
Here is one method I just tested .dial-peer voice 22 pots description Carrier...

Mark Pareja has commented on SIP 180 RINGING Issue

3 years 2 months ago
Yes, My apologies I think this is what your looking for http://www.cisco.com/en...

Mark Pareja has commented on SIP 180 RINGING Issue

3 years 2 months ago
Yes, My apologies I think this is what your looking for http://www.cisco.com/en...

Mark Pareja has commented on SIP 180 RINGING Issue

3 years 2 months ago
Jaroslav,      Please read this document .https://supportforums.cisco.com/docs/...

Mark Pareja has commented on SIP 180 RINGING Issue

3 years 2 months ago
Jaroslav,      Please read this document .https://supportforums.cisco.com/docs/...

Mark Pareja has commented on Campaign Prefix digit

3 years 2 months ago
It is as easy as avertised ! The sip dialer actually ready the campaign prefix...

Mark Pareja has commented on Campaign Prefix digit

3 years 2 months ago
It is as easy as avertised ! The sip dialer actually ready the campaign prefix...

Mark Pareja has commented on SIP Dialer Gateway

3 years 2 months ago
Amer,      Everyone is right... You need one Dial-peer for the SIP Dialer w/...

Mark Pareja has commented on SIP Dialer Gateway

3 years 2 months ago
Amer,      Everyone is right... You need one Dial-peer for the SIP Dialer w/...

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Mark Pareja's Stats

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Content Rated 2