Mark Pareja

Member Since: Feb 09, 2005

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Mark Pareja commented on Finesse Load Balancing in Contact Center 1 year ago

I have first hand experience with load balancing Finesse using Hardware Load Balancers (A10's) . We...

Mark Pareja commented on ICM CTIOS Agent Statistics "Today" resetting at noon in Contact Center 2 years ago

I am expirencing the exact same thing, at about noon every day agents report thier NotReady timmer...

Mark Pareja commented on Courtesy Callback Configuration in Contact Center 2 years ago

CUBE may not have a Dial-Peer for your Agent Extension Range and the CUBE is being asked to swich...

Mark Pareja commented on Best propose. in Contact Center 3 years ago

Tho this question is not contact center related I can tell you that ther are many options for you,...

Mark Pareja commented on ICM 8.0 Agent Skillgroup Membership disappeared automatically in Contact Center 3 years ago

Also the behavior can be related to a more significant logger issue, if your B logger sync state is...

Mark Pareja commented on CVP failing 2nd warm transfer with queuing in Contact Center 3 years ago

In some additional thought your Agent- A that is transferring the call back to ICM and subsequently...

Mark Pareja commented on TCD call details show 0 sec talk time in Contact Center 3 years ago

Manivannan, To better understand I think what you may be seeing is the talk time as it pertains to...

Mark Pareja commented on CISCO Webview Reports - Not Ready Status Summary in Contact Center 3 years ago

Gergely & Catherine,         Yes you could always mine data out of the DB your self or with a...

Mark Pareja commented on CVP failing 2nd warm transfer with queuing in Contact Center 3 years ago

Would you be willing to upload your CVP call server logs?Sent from Cisco Technical Support iPad App

Mark Pareja commented on TFTP Server in Contact Center 3 years ago

Leo, Your instructions are correct for serving static files, however the question is about...

Mark Pareja commented on TFTP Server in Contact Center 3 years ago

http://tftpd32.jounin.net/Sent from Cisco Technical Support iPad App

Mark Pareja commented on Courtesy Callback in Contact Center 3 years ago

You can implement a internal CUBE to activate survivability and broker the internal connection....

Mark Pareja commented on CISCO Webview Reports - Not Ready Status Summary in Contact Center 3 years ago

With webView it is very common to need to develop custom reports, this may require a professional...

Mark Pareja commented on UCCE Diagnostic Framework in Contact Center 3 years ago

I too struggled with this issue as Daig Framework is very fast and efficient for pulling process...

Mark Pareja commented on CVP Call Server and VXML on the same machine in Contact Center 3 years ago

To further elaborate yes co-residing the CVP Call Server and VXML server on the same hardware is...

Mark Pareja commented on UCCX 8.5 MySQL Connector? in Contact Center 3 years ago

The simple answer is no natively mySQL is not a supported DB type, but you can write a custome java...

Mark Pareja commented on UCCE SIP Dialer not active and PIM neither in Contact Center 3 years ago

In my experence the default port for ctisvr is 42027 and for the B side 43027, try those values for...

Mark Pareja commented on Courtesy call Back to a different Skill Group in Contact Center 3 years ago

Hari,          I agree w/ Amer, when the CCB timer elapses and the callback is made you can always...

Mark Pareja commented on SIP Dialer - CUBE in Contact Center 3 years ago

          I have not had time to build this in LAB but I have brought up psudo DS1's between...

Mark Pareja commented on UCCE 8.5 IVR outbound option failure. in Contact Center 4 years ago

Things to check, do you have the correct translational routing set up? Dialer MR PG cannot transfer...

Mark Pareja commented on CUIC datasource for CVP Reporting server in Contact Center 4 years ago

This is a common problem that CVP users have reported and is usually related to. A product ID /...

Mark Pareja commented on Skill_Group_Interval table in Contact Center 4 years ago

So interval tables are used only when you have setup your UCCE system to log historical data in 15...

Mark Pareja commented on TAPI and JTAPI connection in Contact Center 4 years ago

I have not had much experience with native tapi vs. jtapi (java telephony application programming...

Mark Pareja commented on skill.Avail real time data in UCCE 8 in Contact Center 4 years ago

I would suggest using .Ready>0 , ie Sales.Ready>0 I don't believe the skill node understands...

Mark Pareja commented on How to redirect calls to a specific skill group? in Contact Center 4 years ago

I see why you may consider modifying the wrap time to solve your problem however it will only cause...

Mark Pareja commented on Any creative ideas for handling call priorities? in Contact Center 4 years ago

Here is a thought set a loop count for the gold queue , for every 10 or 20 calls select 2 to 5...

Mark Pareja commented on Courtesy Callback Configuration in Contact Center 4 years ago

What I have found with EWT and the last 13 years of ICM expirence is there is no 100% accurate of...

Mark Pareja commented on Courtesy Callback Configuration in Contact Center 4 years ago

Sucessfuly deployed CCB in CVP 8.5 Comprehensive (Large) very complex w/ SIP trunks. Just thought I...

Mark Pareja commented on Looking for a test lab CUCM Server ... IBM x3250-M2 in IP Telephony 4 years ago

Also you will want to download the CUCM OVA VM templates, these will build the VM Guest that will...

Mark Pareja commented on SIP 180 RINGING Issue in IP Telephony 4 years ago

One other suggestion I read was to dissable media cut through which should send the 180. Router(...

Mark Pareja commented on SIP 180 RINGING Issue in IP Telephony 4 years ago

Here is one method I just tested .dial-peer voice 22 pots description Carrier Side...

Mark Pareja commented on SIP 180 RINGING Issue in IP Telephony 4 years ago

Yes, My apologies I think this is what your looking for http://www.cisco.com/en/US/products/sw/...

Mark Pareja commented on SIP 180 RINGING Issue in IP Telephony 4 years ago

Jaroslav,      Please read this document .https://supportforums.cisco.com/docs/DOC-21998

Mark Pareja commented on Campaign Prefix digit in Contact Center 4 years ago

It is as easy as avertised ! The sip dialer actually ready the campaign prefix digits and uses...

Mark Pareja commented on SIP Dialer Gateway in Contact Center 4 years ago

Amer,      Everyone is right... You need one Dial-peer for the SIP Dialer w/ REL1xx enabled,...

Mark Pareja commented on SIP Dialer - CUBE in Contact Center 4 years ago

Rhobab,      Unfortunatly the SIP dialer will not work with CUBE and a carrier SIP trunk, tho you...

Mark Pareja commented on Disabling Ringback for SIP Dialer (during transfer to agent) in Contact Center 4 years ago

Thanks Mayur, good catch.

Mark Pareja commented on SIP 180 RINGING Issue in IP Telephony 4 years ago

check out this doc https://supportforums.cisco.com/docs/DOC-21998

Mark Pareja commented on Outbound SIP Dialer UCCE in Contact Center 4 years ago

So from your config I see a Dial Peer for the incomming call from Dialer, and a uotbound Pots port...

Mark Pareja commented on Event Errors in Logger machine in Contact Center 5 years ago

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094911.shtml

Mark Pareja commented on Error EMS in Peripheral Gateway in Contact Center 5 years ago

I know this is an old thread but I thought I might close it out. The solution to the errors your...

Mark Pareja commented on ATA 186 - VLAN/Registration Issue in IP Telephony 5 years ago

Can you tell me  what version of code you have installed to the ATA? and I found another resource...

Mark Pareja commented on IP phone keeps ringing for outbound calls in IP Telephony 5 years ago

Try these configuration best pratices to see if it removes the signaling error you were expirencing...

Mark Pareja commented on Configuring a Linksys 2102 to integrate into Call Manager 6.1 in IP Telephony 5 years ago

Your not going to have a whole lot of luck with this one here as this is not a supported...

Mark Pareja commented on Cisco 2921 - Outbound Fax from Castelle Fax Server via VIC2-2BRI-NT/TE in IP Telephony 5 years ago

Check this video out, it may shed some light on things for you. If your still having issues after...

Mark Pareja commented on False 911 calls issue in IP Telephony 5 years ago

You can install the firmware to UCM and specify only one or few devices to use that image, to...

Mark Pareja commented on ATA 186 - VLAN/Registration Issue in IP Telephony 5 years ago

To instruct the ATA to use a different VLAN that what is defined as the default VLAN (Data Vlan) on...

Mark Pareja commented on NICE stops recording after a call transfer in IP Telephony 5 years ago

Ahh NICE is not always so nice, NICE  uses local voip loggers to fallow the call to its final...

Mark Pareja commented on Diasble phone during certain times in IP Telephony 5 years ago

In Cisco Unified Communications Manager 7.x and up you can define a "Time Period" and place that...

Mark Pareja commented on IP 7940 Speaker phone cuts out in IP Telephony 5 years ago

Yes you can add memory to your 2801. Purchase via Cisco authorized VAR or re-seller to avoid...

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