Gergely Szabo

Member Since: Sep 19, 2004

English
Gergely Szabo's Activity on Cisco Support Community
Currently displaying 50 results

Gergely Szabo has commented on Installing uccx 10.6 trying to link to cucm 10.5.2

8 hours 37 min ago
Hi,what is the error message?G.

Gergely Szabo has commented on UCCE Agent Explorer and Agent Team List

1 day 4 hours ago
Hi,nothing I am aware of.You can restrict access to certain types of objects...

Gergely Szabo has commented on Skills based routing in UCCX question

1 day 5 hours ago
Hi,well, you can use Skills for that. But you'll still have to use four...

Gergely Szabo has commented on Outbound email from CIM 9.0(2) is not working

1 day 8 hours ago
Muhammad, could you please post the exception. Thanks. G.

Gergely Szabo has commented on UCCX 10.6 Call to Main CTIRP busy, Port Capacity reached

2 days 13 hours ago
Hi,that's an interesting question. I always used the Default Script to...

Gergely Szabo has commented on Script Validation Fails java.lang.NullPointerException

3 days 17 hours ago
Joe, could you post the script or at least a screenshot of the script. There...

Gergely Szabo has commented on UCCX 10.6 Call to Main CTIRP busy, Port Capacity reached

3 days 17 hours ago
Hi,you can use the Default Script setting (on the Application page). It should...

Gergely Szabo has commented on changing an existing XML document in UCCX

4 days 9 hours ago
Hi,option 2. You'll have to download the XML from the document repo, adjust...

Gergely Szabo has commented on How to Add RSM secondary server to IP IVR-UCCE

6 days 11 hours ago
Hi,this might be a silly question, but what is RSM in this context?G.

Gergely Szabo has commented on example trigger http CCX 8.5

1 week 13 hours ago
Hi,okay, what do you mean by "script were pointing to an XML document...

Gergely Szabo has commented on UCCX - Custom Classes - Arraylist usage

1 week 1 day ago
Hi Valery,everything is possible if you try hard enough ;-)OK, seriously. I...

Gergely Szabo has commented on Change Display Name on CUCM ICM Label

1 week 2 days ago
Hi,no, there's no easy way of doing that. At least not within ICM.G.

Gergely Szabo has commented on UCCX - Custom Classes - Arraylist usage

1 week 3 days ago
Hi,nice :-)actually, ArrayList is possible, but you'll have to go with raw...

Gergely Szabo has commented on Finesse has Problems with Certificate on Port 7443

1 week 4 days ago
Hi,did you try to follow the steps on this document?G.

Gergely Szabo has commented on Re-create ICM Loggers Databases

1 week 4 days ago
Hi,I see. Now, what I would try is to perform the above procedure on side B,...

Gergely Szabo has commented on Query Skill Group - Translation Route mapping from Routing Script

1 week 5 days ago
Hi,there's no easy way of getting that information from the ICM config...

Gergely Szabo has commented on UCCE 9.0 IP IVR - IVR Port realtime usage

1 week 5 days ago
Hi,RE 1: actually, there are two ways to get that information:a, let a JTAPI...

Gergely Szabo has commented on Can a UCCX script load-balance calls between 2 DNs?

2 weeks 10 hours ago
Hi, what I tested and it works even with higher number of calls (e.g. UCCE...

Gergely Szabo has commented on UCCX 10.5 - How many calls can the CUIC database hold?

2 weeks 10 hours ago
I vaguely remembered something about the CCE/CCX sizing tool, so I downloaded...

Gergely Szabo has commented on Who disconnected Agent or Caller in UCCX?

2 weeks 10 hours ago
Sadashiv, I don't really see the database table column which would...

Gergely Szabo has commented on Does scripts of UCCX 9.0.2 will work with UCCX 10.5

2 weeks 1 day ago
Hi,RE 1: they should - unless you have something really fancy in your scripts (...

Gergely Szabo has commented on UCCX agent seat license problem

2 weeks 1 day ago
Hi. When applying the new licenses, did an error message appear, perhaps?...

Gergely Szabo has commented on Outbound Option Custom ANI

2 weeks 1 day ago
Hi, actually, you can loop back the call to the CUCM and let it run...

Gergely Szabo has commented on Preview Dialing Outbound Campaign Variables in Finesse

2 weeks 1 day ago
Hi, for some reason, for a call initiated by the Outbound Option (OO)...

Gergely Szabo has commented on New UCCX 10.5 install Can't browse Repository in Editor

2 weeks 1 day ago
Hi, this is kind of expected, might be a bug. Actually, make sure you...

Gergely Szabo has commented on Agent press new call to reduce the number of calls routed to him , any solution

2 weeks 3 days ago
No, once the agent has a call (any type, any state) then automatically becomes...

Gergely Szabo has commented on Agent press new call to reduce the number of calls routed to him , any solution

2 weeks 3 days ago
Hi, yes, I have seen this many times. It's a training issue. What...

Gergely Szabo has commented on How to trick DNS setting when CCX pre-installation?

2 weeks 3 days ago
Hi, I would recommend you install a lightweight Ubuntu server with Webmin...

Gergely Szabo has commented on Point Script to Two different ACD QUE's

2 weeks 3 days ago
Hi, could you please provide more information on this. How do you want to send...

Gergely Szabo has commented on External database with UCCX Enhanced license?

2 weeks 4 days ago
Hi,the basic screen in CAD shows the caller number and the called number. But...

Gergely Szabo has commented on Ways to get the ICM Version

2 weeks 4 days ago
Hi, yes, from the Registry. G.

Gergely Szabo has commented on uccx agent call wrap up custom reason codes

2 weeks 4 days ago
Take a look at the Desktop Administrator Guide for your UCCX version: http...

Gergely Szabo has commented on uccx agent call wrap up custom reason codes

2 weeks 4 days ago
Hi, yes, you can set up a separate set of wrapup codes for agent teams.No...

Gergely Szabo has commented on UCCX SQL get DB step looking for boolean

2 weeks 5 days ago
Hi,tested it - and it works as expected. Here's my database table:CREATE...

Gergely Szabo has commented on External database with UCCX Enhanced license?

2 weeks 5 days ago
Hi,you might want to take a look at the "Cisco Unified Contact Center...

Gergely Szabo has commented on UCCX 9.02 script to access a web interface to pull information and read back to a customer

3 weeks 12 hours ago
Hi Mark, no, I am terribly sorry, I did not have time for this. I still think...

Gergely Szabo has commented on UCCX SQL get DB step looking for boolean

3 weeks 12 hours ago
Hi,no, I did not have time to play around with it yet, unfortunately.Anyway,...

Gergely Szabo has commented on I need to know how to monitor JVM memory on CVP/VXML Server using SNMP

3 weeks 1 day ago
Hi,it depends on your monitoring tool. SNMP as such won't place any...

Gergely Szabo has commented on How to change CSQ agent's order via API

3 weeks 1 day ago
Can you try inserting an element named "order" w the preferred order...

Gergely Szabo has commented on Is it possible to control the opening and closing time of a script by an agent being logged in?

3 weeks 1 day ago
Hi, yes, you can use the Get Reporting Statistics step and take the value of...

Gergely Szabo has commented on How to change CSQ agent's order via API

3 weeks 1 day ago
Hi Sergey, could you try - just for a test - changing the value of the...

Gergely Szabo has commented on Least Contacts Handled Question

3 weeks 1 day ago
Hi,I am afraid there's no easy way of doing that. Is this a large contact...

Gergely Szabo has commented on Uccx backup failed

3 weeks 1 day ago
Hi,can you please log in using CLI and run the following commands:show...

Gergely Szabo has commented on Customized Reason codes not in Registry

3 weeks 2 days ago
Well, it looks like they are in the report template then. Any chance you can...

Gergely Szabo has commented on Customized Reason codes not in Registry

3 weeks 2 days ago
Hi,two places I can think of:1. the Reason_Code table - take a look at the ICM...

Gergely Szabo has commented on WebView version

3 weeks 2 days ago
Hi,the Webview is tied to the ICM so giving them the ICM version should be...

Gergely Szabo has commented on Installing UCCX subscriber - What MAC address should I specify?

3 weeks 3 days ago
Yup. And let me tell you I have been spending some time to get to the team or...

Gergely Szabo has commented on WebView version

3 weeks 3 days ago
Hi,er... why do you need it?I don't have a specific version of "...

Gergely Szabo has commented on UCCX 8.5 Engine Keeps stopping

3 weeks 3 days ago
Hi Frederick,wow, wow, wow. You are one of the reasons why I love this forum.No...

Gergely Szabo has commented on UCCE 10.5: MR PG can not connect to SIP Dialer

3 weeks 3 days ago
M'kay, can you also post the baDialer logs? Thanks. G.

Bio

I have been around Cisco IPCC/UCCE and IPCC Express/IPCCX since 2004. For the last couple of years I have been planning, designing, implementing and supporting contact centers based on not only Cisco but on Avaya as well.

CCIE-Voice #42100.

If you like what I do, consider buying me a book from my Amazon Wishlist:
http://www.amazon.co.uk/registry/wishlist/1ONU588ODZSTL

I am available for consultations in any Cisco UCCE and UCCX and IP Telephony project. Please send me a private message for details. Alternatively, take a look at http://en.concentra.sk/ for alternative contact information.

I might not be cheap, but I can assure you, I like quality as much as you do.








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Gergely Szabo's Stats

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Discussion started 16
Answers marked as Correct 290
Endorsed 4
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