Gergely Szabo

Member Since: Sep 19, 2004

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Gergely Szabo's Activity on Cisco Support Community
Currently displaying 50 results

Gergely Szabo has commented on integrate external log in finesse log (ClientLogger API)

3 days 13 hours ago
Hi, can you please explain? What external logs? G.

Gergely Szabo has commented on Query on Skill group

3 days 13 hours ago
Hi, RE 1: there is no difference, both route calls to a Skill Group. So...

Gergely Szabo has commented on Integrating Oracle Functions in UCCX scripting

4 days 13 hours ago
I already responded to this post here. Is there a good reason wy you created a...

Gergely Szabo has commented on UCCE CCE Web Administracion error: Cannot connect to the back-end system

5 days 9 hours ago
Hi, well, unfortunately, there is nothing useful in the log apart from what we...

Gergely Szabo has commented on Combined SL reporting

5 days 12 hours ago
Hi,  what is the UCCE version? It's explained here (version 10.0). Also...

Gergely Szabo has commented on using oracle functions in uccx scripting

5 days 12 hours ago
Hi,  did you try writing encryptedpin( $strPin )  notice the...

Gergely Szabo has commented on UCCX outbound dialier caller ID.

5 days 12 hours ago
Hi,  I am not aware of any method of changing the CLID mask per contact....

Gergely Szabo has commented on UCCE CCE Web Administracion error: Cannot connect to the back-end system

5 days 13 hours ago
Hi, I tried system restart (Central Controllers + AW/HDS) helped. Did you try...

Gergely Szabo has commented on Set Call Priority for specific incoming number or trigger

6 days 3 hours ago
Thank you. Could you just expand the first two If steps (they are collapsed). I...

Gergely Szabo has commented on UCCX 9.0.2 Informix ODBC setup

6 days 7 hours ago
Hi, could this be the problem? G.

Gergely Szabo has commented on Error on TRANSFER operation Invalid HELD connection - UCCE CTIOS Tool Kit

6 days 7 hours ago
Can I see those logs as well? Would it be possible to attach them to this topic...

Gergely Szabo has commented on Error on TRANSFER operation Invalid HELD connection - UCCE CTIOS Tool Kit

6 days 16 hours ago
Is the JTAPI plugin current?

Gergely Szabo has commented on Set Call Priority for specific incoming number or trigger

6 days 16 hours ago
Hi. Well, it's your personal choice, I'd say.  I prefer to keep things...

Gergely Szabo has commented on Set Call Priority for specific incoming number or trigger

1 week 3 hours ago
Hi, you might want to use the Get Call Contact Step to identify the called...

Gergely Szabo has commented on AvgCallsInQueueTime field on PQ Step RT not valorized

1 week 11 hours ago
Hi, is this happening for all PQ's? Also, is there any waiting on the...

Gergely Szabo has commented on Service Level

1 week 11 hours ago
Hi, correct, you usually watch the service level of a call center service (not...

Gergely Szabo has commented on Possible to get script path from within script

1 week 11 hours ago
Hi, problem is that you can't really get the file path, or rather, it would be...

Gergely Szabo has commented on Service Level

1 week 12 hours ago
Hi, just think about it. Service Level is the percentage of the calls answered...

Gergely Szabo has commented on CCMP 11.0.1 installation issue

1 week 13 hours ago
Hi, thanks for posting this information. Is there a bug associated with this?...

Gergely Szabo has commented on Possible to get script path from within script

1 week 13 hours ago
Hi, I might be slow today but I think I am missing something. This way: if you...

Gergely Szabo has commented on Error on TRANSFER operation Invalid HELD connection - UCCE CTIOS Tool Kit

1 week 3 days ago
Hi, I believe this must be related to permissions. Did you check whether the...

Gergely Szabo has commented on Possible to get script path from within script

1 week 3 days ago
Hi, is this IP IVR or pure UCCX? I mean, there must be a way and after two...

Gergely Szabo has commented on UCCX 7 and SQL View

1 week 5 days ago
Hi, what is the error message you are getting? Are you able to create the...

Gergely Szabo has commented on Possible to get script path from within script

1 week 5 days ago
Hi, what script do you mean? ICM? UCCX AEF? G.

Gergely Szabo has commented on UCCX 8.x - how to play/write file prompts from/to Windows shares

1 week 6 days ago
Hi Richard, this might sound silly, but did you try restarting the server?...

Gergely Szabo has commented on cisco UCCE Migration from UCCE 7.5(MCS ) to UCCE 10.0(UCS)

1 week 6 days ago
Hi, just a question: wouldn't be installing a completely new instance of 10.0...

Gergely Szabo has commented on vxml in browser

1 week 6 days ago
Hi, this should work. G.

Gergely Szabo has commented on Features/Capability/Function if supported in UCCX or UCCE

1 week 6 days ago
Hi, 1. The proposed systems management tool must be a Java2 Servlet...

Gergely Szabo has commented on Cisco IP Communicator+Finesse for Linux Desktop

1 week 6 days ago
Hi, it is theoretically possible to register softphones (as third party SIP...

Gergely Szabo has commented on CCMP 11.0.1 installation issue

1 week 6 days ago
Hi. That's a bit weird. Can you please start up the Disk Management tool (...

Gergely Szabo has commented on CCMP 11.0.1 installation issue

2 weeks 11 hours ago
Hi, if you have a relatively small UCCE system, you can build a single server...

Gergely Szabo has commented on Contact Center week days

2 weeks 1 day ago
Hi, we need a bit more than a screenshot of the application parameters page....

Gergely Szabo has commented on RONA/Scripting Errors

2 weeks 3 days ago
Hi, I am afraid I am still not sure whether I got it right. Here's what I...

Gergely Szabo has commented on CCMP 11.0.1 installation issue

2 weeks 3 days ago
Hi, could you tell us which OVA template you used (attach it to the post)....

Gergely Szabo has commented on Total no of calls hitting the floor before they bounce to another rep.

2 weeks 3 days ago
Hi, it depends on the call routing, would you please post some information on...

Gergely Szabo has commented on Cisco ICM CVP Post Call Survey

2 weeks 3 days ago
Hi, what are you interested in, in particular? G.

Gergely Szabo has commented on UCCE ISO

2 weeks 3 days ago
Hi, you can't download it from Cisco, unfortunately. You might want to order...

Gergely Szabo has commented on RONA/Scripting Errors

2 weeks 5 days ago
Hi, can you identify one particular call showing such symptoms? We might need...

Gergely Szabo has commented on UCCX 10.6 script abilities features

2 weeks 5 days ago
Hi, - callbacks: not out of the box; - whisper: not out of the box; -...

Gergely Szabo has commented on CUIC users not Replicating in Member node in Version:10.5(1) build 1 (10_5_1_10000_7

2 weeks 5 days ago
Hi, OK, I am glad it worked out. Thanks for letting us know. G.

Gergely Szabo has commented on Doubts in CUIC reports

2 weeks 5 days ago
Hi. RE 1: For Skill Group A, the incoming call would be counted as 1 incoming...

Gergely Szabo has commented on Doubts with Routing Client / Run External Script node

2 weeks 5 days ago
Hi, RE 1: take a look at the Route_Call_Detail and Termination_Call_Detail...

Gergely Szabo has commented on Anti Virus for UCCE components running on Windows.

2 weeks 5 days ago
Hi, you install on the vCenter whatever supported by VMWare. For the...

Gergely Szabo has commented on UCCX CRM info pop-up after the phone hangup

2 weeks 6 days ago
What CRM? Does it happen to all calls? Did you take a look at the logs? Is...

Gergely Szabo has commented on ctisvr/JGW1/EAGPIM not going Active (stays Idle)

2 weeks 6 days ago
Hi, this might sound a bit silly, but can you run the PG setup again and see...

Gergely Szabo has commented on change the Display (Internal Caller ID) to be Name when calling Route Pattern number

3 weeks 9 hours ago
Hi, do you mean you want to present the Calling Name when the call is connected...

Gergely Szabo has commented on UCCX: HTTP Application as an IP Phone Directory Service

3 weeks 9 hours ago
Hi Henrique, could you please post that Java code from the Set step that does...

Gergely Szabo has commented on Sometimes the call is disconnected with a busy tone after CCX IVR announced is activated- Call is disconnect without playing promt.

3 weeks 2 days ago
Hi, okay, can you turn up tracing on UCCX and post the logs? It may be anything...

Gergely Szabo has commented on Sometimes the call is disconnected with a busy tone after CCX IVR announced is activated- Call is disconnect without playing promt.

3 weeks 2 days ago
Hi, can you check the partitions and CSS's? The voice gateway should be able to...

Gergely Szabo has commented on DHCP Server Migration from 2000 to windows 2008 R2.

3 weeks 3 days ago
Hi, phones will continue to operate as long as their assigned IP address does...

Bio

I have been around Cisco IPCC/UCCE and IPCC Express/IPCCX since 2004. For the last couple of years I have been planning, designing, implementing and supporting contact centers based on not only Cisco but on Avaya as well.

CCIE-Voice #42100.

If you like what I do, consider buying me a book from my Amazon Wishlist:
http://www.amazon.co.uk/registry/wishlist/1ONU588ODZSTL

I am available for consultations in any Cisco UCCE and UCCX and IP Telephony project. Please send me a private message for details. Alternatively, take a look at http://en.concentra.sk/ for alternative contact information.

I might not be cheap, but I can assure you, I like quality as much as you do.








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Gergely Szabo's Stats

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Discussion started 16
Answers marked as Correct 316
Endorsed 4
Content Rated 46
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