Gergely Szabo

Member Since: Sep 19, 2004

English
Gergely Szabo's Activity on Cisco Support Community
Currently displaying 50 results

Gergely Szabo has commented on UCCE 10 How to overcome the limit: Maximum number of PG types per VM - 2

3 days 15 hours ago
Hi,you might want to start up the web based "CEE Web Administration...

Gergely Szabo has commented on CCX Queue issues

3 days 23 hours ago
Okay, can you attach screen shots of the user and user2 configuration within...

Gergely Szabo has commented on Agents state getting changed automatically from NotReady to Ready

3 days 23 hours ago
Hi,looks like the agent is switched to Ready state correctly by the CTI OS...

Gergely Szabo has commented on UCCE 9 - Agent_Logout purging data

4 days 13 hours ago
Hi,I am afraid poking the temp db won't help too much (actually, it does...

Gergely Szabo has commented on UCCX SOAP Request???

4 days 13 hours ago
Hi,well, if it can talk to the SOAP server, it's probably OK.Can you tell...

Gergely Szabo has commented on UCCE 9 - Agent_Logout purging data

4 days 14 hours ago
Hi,the purge process is actually percent based so it looks like your reporting...

Gergely Szabo has commented on Uccx Upgrade path from 7.0 to 9.0(2)SU2

4 days 14 hours ago
Hi,apparently, yes:http://docwiki.cisco.com/wiki/...

Gergely Szabo has commented on Holiday

4 days 14 hours ago
Hi,could you please attach screen shots of these two scripts? It's kind of...

Gergely Szabo has commented on Agents state getting changed automatically from NotReady to Ready

4 days 14 hours ago
@CHARLES HILL: please do study the difference between UCCX and UCCE.@ahmad....

Gergely Szabo has commented on CCX Queue issues

4 days 14 hours ago
Hi,first of all, is the new user "user2" added into the correct...

Gergely Szabo has commented on Live Streaming Queue Music

3 weeks 21 hours ago
Hi,I don't think it's supported out of the box.G.

Gergely Szabo has commented on UCCE COMPONENTS FAILOVER

3 weeks 21 hours ago
Hi, it's explained in the SRND, section "Design Considerations for...

Gergely Szabo has commented on Configure a "One Button Login" for IP Phone Agents

1 month 5 days ago
This is redundant. There's already a description at cisco.com about this...

Gergely Szabo has commented on UCCX single play prompt step for multiple wav files

1 month 5 days ago
Hi Valery, I'm glad it worked.G.

Gergely Szabo has commented on Need UCCX image [ UCCX system version 10.0.1.11001-37 ]

1 month 5 days ago
Ask your local Cisco office.As Aaron said, installation media is not publicly...

Gergely Szabo has commented on DB Read error from UCCX Script

1 month 5 days ago
Hi,can you try the following:select * from Contractor_Pre_Auth where...

Gergely Szabo has commented on IP IVR Back up query

1 month 1 week ago
Hi, yes.G.

Gergely Szabo has commented on IP IVR Back up query

1 month 1 week ago
Hi, the DRS backup does contain prompts and scripts (provided they are in the...

Gergely Szabo has commented on Create a Contact Database in UCCX

1 month 1 week ago
Hi,no, I don't think that either alternative would introduce a significant...

Gergely Szabo has commented on Create a Contact Database in UCCX

1 month 1 week ago
Hi,I am afraid you cannot use the local database of UCCX.What I would do:- if...

Gergely Szabo has commented on cme 10.5 new installation

1 month 2 weeks ago
Hi, yes, you'll have to download them from the Cisco website and...

Gergely Szabo has commented on cme 10.5 new installation

1 month 2 weeks ago
Hi. If by CME you mean CallManager Express, then it's embedded in the...

Gergely Szabo has commented on Cisco UCCX 10.6 Get XML Document Data XPath count() function

1 month 2 weeks ago
Hi, you may want to use a Set or a Do step to execute Java code. ...

Gergely Szabo has commented on Scripts changed after UCCX patch applied

1 month 2 weeks ago
Hi,can you attach the script as well, or, rather, a screenshot of it (at least...

Gergely Szabo has commented on Cisco UCCX 10.6 Get XML Document Data XPath count() function

1 month 2 weeks ago
Hi,nothing. The Get XML Document Data step expects the XPath expression return...

Gergely Szabo has commented on UCCX scripting, Voicemail?

1 month 2 weeks ago
Hi, er... I don't see the script in the attachment. I don't...

Gergely Szabo has commented on JGW Traces

1 month 2 weeks ago
Hi, did you already see these documents? http://www.cisco.com/c/en/us...

Gergely Szabo has commented on How to read jTapi logs in UCCX?

1 month 2 weeks ago
Hi, can you give us an example? Are you having difficulties understanding...

Gergely Szabo has commented on JGW Traces

1 month 2 weeks ago
Hi, it's probably a TAC engineer who gave you these instruction, right...

Gergely Szabo has commented on Another scripting question regarding third party CRM database dips

1 month 2 weeks ago
Hi, apart from the direct database access (described by djlundberg bellow...

Gergely Szabo has commented on UCCX - Custom Classes - Arraylist usage

1 month 2 weeks ago
Hi,no need to use the split function. Let me demonstrate this with a code...

Gergely Szabo has commented on AQM 8.5.2 not working with Java 8 for Recording

1 month 2 weeks ago
Hi, no, I am afraid they don't support Java 8. Technically, they may...

Gergely Szabo has commented on how to add a "global" counter in uccx?

1 month 2 weeks ago
Hi,I would definitely consider building a server next to UCCX and just fire off...

Gergely Szabo has commented on UCCX switch-versions fails due to "ERROR: Only one entry found in /grub/boot/grub/grub.conf. Cannot swap grub entries."

1 month 2 weeks ago
Hi, might be a stupid question but did you see anything suspicious while trying...

Gergely Szabo has commented on UCCE: Cisco Policy regarding upgrading to a Minor release or applying an ES patch

1 month 2 weeks ago
Hi,you don't install ES patches unless Cisco (TAC or an official document)...

Gergely Szabo has commented on IVR call is getting disconnected after 3 secs

1 month 2 weeks ago
Hi,so actually you are trying to place a call from a CTI OS Desktop with an...

Gergely Szabo has commented on Error during installation when add HA server to UCCX

1 month 2 weeks ago
Hi, can you double check NTP and DNS (is the second node able to look up the...

Gergely Szabo has commented on Finesse 10.5(1) Outbound, no Callback button or Outbound Variables

1 month 2 weeks ago
Hi, this is strange. I don't think Finesse is intelligent enough to see...

Gergely Szabo has commented on Another scripting question regarding third party CRM database dips

1 month 2 weeks ago
Hi,yes, that's possible. UCCX Premium (Agent based routing) is required.G.

Gergely Szabo has commented on AQM 8.5.2 not working with Java 8 for Recording

1 month 2 weeks ago
Hi,Cisco is a bit more conservative about the Java (JRE) versions. I believe...

Gergely Szabo has commented on TO play IVR in 2 language(UCCX)

1 month 2 weeks ago
Hi.Create a new String variable, name it lang. Set its value to "english...

Gergely Szabo has commented on Can UCCX run prompt wave from external location

1 month 3 weeks ago
Hi,yes, it can do that. The Prompt Repository is the best place for the...

Gergely Szabo has commented on UCCX and SIP

1 month 3 weeks ago
Hi,that's a completely different story, then.You cannot just go and rewrite...

Gergely Szabo has commented on UCCX and SIP

1 month 3 weeks ago
Hi,yes, naturally. SIP is a telnet-based (oh, how I hate this expression)...

Gergely Szabo has commented on Call Peripheral Variables

1 month 3 weeks ago
Hi,call variables are tied to the call. Meaning a call variable set for call A...

Gergely Szabo has commented on Installing uccx 10.6 trying to link to cucm 10.5.2

1 month 3 weeks ago
Hi,what is the error message?G.

Gergely Szabo has commented on UCCE Agent Explorer and Agent Team List

1 month 3 weeks ago
Hi,nothing I am aware of.You can restrict access to certain types of objects...

Gergely Szabo has commented on Skills based routing in UCCX question

1 month 3 weeks ago
Hi,well, you can use Skills for that. But you'll still have to use four...

Gergely Szabo has commented on Outbound email from CIM 9.0(2) is not working

1 month 3 weeks ago
Muhammad, could you please post the exception. Thanks. G.

Gergely Szabo has commented on UCCX 10.6 Call to Main CTIRP busy, Port Capacity reached

1 month 4 weeks ago
Hi,that's an interesting question. I always used the Default Script to...

Bio

I have been around Cisco IPCC/UCCE and IPCC Express/IPCCX since 2004. For the last couple of years I have been planning, designing, implementing and supporting contact centers based on not only Cisco but on Avaya as well.

CCIE-Voice #42100.

If you like what I do, consider buying me a book from my Amazon Wishlist:
http://www.amazon.co.uk/registry/wishlist/1ONU588ODZSTL

I am available for consultations in any Cisco UCCE and UCCX and IP Telephony project. Please send me a private message for details. Alternatively, take a look at http://en.concentra.sk/ for alternative contact information.

I might not be cheap, but I can assure you, I like quality as much as you do.








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Gergely Szabo's Stats

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