Gergely Szabo

Member Since: Sep 19, 2004

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Gergely Szabo's Activity on Cisco Support Community
Currently displaying 50 results

Gergely Szabo has commented on Web based access for ICM admin scripts / variables?

23 hours 45 min ago
Hi,yes, but some assembly required.First, you need to create an admin web. End...

Gergely Szabo has commented on Finesse and Jabber

1 day 2 hours ago
Hi, can you please give us the versions (both Jabber and CC - UCCX/UCCE)?G.

Gergely Szabo has commented on UCCX modify caller name on redirect

1 day 2 hours ago
Hi,about the lookup part: that's relatively easy. Do you have a XML file we...

Gergely Szabo has commented on Cisco 7940 CLI feed

1 day 2 hours ago
Hi,it travels in the call signalling. No easy way to configure this, though....

Gergely Szabo has commented on icm database (historical and logger) issue

1 day 2 hours ago
Hi,please never use the t_ tables. Use the database views instead (...

Gergely Szabo has commented on SIP Dialer IVR campaign issue

1 day 2 hours ago
Hi,can you please export the dialer logs from ICM and post them to here as an...

Gergely Szabo has commented on UCCX 9.02 export .aef to flowchart i.e. Visio

1 week 2 days ago
Hi,you might want to take a look at this.G.

Gergely Szabo has commented on Enable Outbound Campaign not from ICM configuration manager

1 week 4 days ago
Hi,there's a platform that allows you to simplify work with GED-145 (APG),...

Gergely Szabo has commented on Enable Outbound Campaign not from ICM configuration manager

1 week 4 days ago
Take a look at the GED-145 developer documentation.Do you want to build this...

Gergely Szabo has commented on Enable Outbound Campaign not from ICM configuration manager

1 week 5 days ago
Well it's very easy. It does not use the CONAPI (the not released ICM...

Gergely Szabo has commented on Added custom headers to CCX 10 REST Step

2 weeks 19 hours ago
Well at the end of the day everything is an I/O operation. :-)Actually, the...

Gergely Szabo has commented on UCCX 5.0(2) with Connectwise PSA integration help

2 weeks 20 hours ago
Please do not resurrect old posts. Create a new thread instead. 

Gergely Szabo has commented on Difficulties with XML Documents

2 weeks 20 hours ago
Sorry. The Create XML Document step creates the XML representation, and the Get...

Gergely Szabo has commented on Difficulties with XML Documents

2 weeks 20 hours ago
Hi,the Get XML Data step does not read from anywhere, it just creates an XML...

Gergely Szabo has commented on Added custom headers to CCX 10 REST Step

2 weeks 20 hours ago
I do understand what you want to do, but you'll have to understand that...

Gergely Szabo has commented on Added custom headers to CCX 10 REST Step

2 weeks 21 hours ago
Hi,why are you forcing SOAP over REST?Actually, the service you are trying to...

Gergely Szabo has commented on UCCX. Script Editor. String conversion.

2 weeks 1 day ago
Hi,you might want to use the Get User Info step. Then map the identifier field...

Gergely Szabo has commented on Finesse with Cisco Extension Mobility

2 weeks 1 day ago
Hi,Finesse is supported with EM (as seen here for instance). I did not find any...

Gergely Szabo has commented on Why is Outbound Option Campaign manager Simplex to LoggerA only?

2 weeks 1 day ago
Hi,it was mainly a design choice, Logger A being the Primary Logger.G.

Gergely Szabo has commented on Difficulties with XML Documents

2 weeks 1 day ago
Hi,I am not familiar with the aforementioned script but actually, the Create...

Gergely Szabo has commented on Uccx 8.0 prompt distorted

2 weeks 1 day ago
Hi,I might need more details on that. Could you please tell me more about the...

Gergely Szabo has commented on UCCX. Script Editor. String conversion.

2 weeks 1 day ago
Hi,OK, from the beginning. What is the original variable type (the one with...

Gergely Szabo has commented on Uccx 8.0 prompt distorted

2 weeks 3 days ago
Hi, of course, This Should Not Happen. Can you give me the exact version...

Gergely Szabo has commented on Contact Center

2 weeks 3 days ago
Hi, just to clarify, what do you mean by "redundancy" setup? Can...

Gergely Szabo has commented on Using One button login and ringing more than one physical phone.

2 weeks 3 days ago
Hi, I am afraid it's not possible. The call reserves an agent, and an...

Gergely Szabo has commented on Enable Outbound Campaign not from ICM configuration manager

2 weeks 3 days ago
Hi, you might want to take a look at this.G.

Gergely Szabo has commented on Cannot start a outbound campaign

2 weeks 3 days ago
Hi, did you already take a look at the logs? The reasons may be plenty.G.

Gergely Szabo has commented on Microsoft Unified Service Desk Integration with Cisco Call Manager

2 weeks 3 days ago
Hi, can you please tell us - is it UCCE or UCCX; - the version...

Gergely Szabo has commented on Enable outbound campaign not from the Configuration manager

3 weeks 5 days ago
Hi, I don't really understand what application you meant.G.

Gergely Szabo has commented on Parsing XML with namespaces SOLVED

3 weeks 6 days ago
Hi Bill, I will take a look at this. This is a bit challenging but I am...

Gergely Szabo has commented on UCCE 10 How to overcome the limit: Maximum number of PG types per VM - 2

1 month 1 day ago
Hi,you might want to start up the web based "CEE Web Administration...

Gergely Szabo has commented on CCX Queue issues

1 month 2 days ago
Okay, can you attach screen shots of the user and user2 configuration within...

Gergely Szabo has commented on Agents state getting changed automatically from NotReady to Ready

1 month 2 days ago
Hi,looks like the agent is switched to Ready state correctly by the CTI OS...

Gergely Szabo has commented on UCCE 9 - Agent_Logout purging data

1 month 2 days ago
Hi,I am afraid poking the temp db won't help too much (actually, it does...

Gergely Szabo has commented on UCCX SOAP Request???

1 month 2 days ago
Hi,well, if it can talk to the SOAP server, it's probably OK.Can you tell...

Gergely Szabo has commented on UCCE 9 - Agent_Logout purging data

1 month 2 days ago
Hi,the purge process is actually percent based so it looks like your reporting...

Gergely Szabo has commented on Uccx Upgrade path from 7.0 to 9.0(2)SU2

1 month 2 days ago
Hi,apparently, yes:http://docwiki.cisco.com/wiki/...

Gergely Szabo has commented on Holiday

1 month 2 days ago
Hi,could you please attach screen shots of these two scripts? It's kind of...

Gergely Szabo has commented on Agents state getting changed automatically from NotReady to Ready

1 month 2 days ago
@CHARLES HILL: please do study the difference between UCCX and UCCE.@ahmad....

Gergely Szabo has commented on CCX Queue issues

1 month 2 days ago
Hi,first of all, is the new user "user2" added into the correct...

Gergely Szabo has commented on Live Streaming Queue Music

1 month 2 weeks ago
Hi,I don't think it's supported out of the box.G.

Gergely Szabo has commented on UCCE COMPONENTS FAILOVER

1 month 2 weeks ago
Hi, it's explained in the SRND, section "Design Considerations for...

Gergely Szabo has commented on Configure a "One Button Login" for IP Phone Agents

2 months 4 days ago
This is redundant. There's already a description at cisco.com about this...

Gergely Szabo has commented on UCCX single play prompt step for multiple wav files

2 months 4 days ago
Hi Valery, I'm glad it worked.G.

Gergely Szabo has commented on Need UCCX image [ UCCX system version 10.0.1.11001-37 ]

2 months 4 days ago
Ask your local Cisco office.As Aaron said, installation media is not publicly...

Gergely Szabo has commented on DB Read error from UCCX Script

2 months 4 days ago
Hi,can you try the following:select * from Contractor_Pre_Auth where...

Gergely Szabo has commented on IP IVR Back up query

2 months 6 days ago
Hi, yes.G.

Gergely Szabo has commented on IP IVR Back up query

2 months 1 week ago
Hi, the DRS backup does contain prompts and scripts (provided they are in the...

Gergely Szabo has commented on Create a Contact Database in UCCX

2 months 1 week ago
Hi,no, I don't think that either alternative would introduce a significant...

Gergely Szabo has commented on Create a Contact Database in UCCX

2 months 1 week ago
Hi,I am afraid you cannot use the local database of UCCX.What I would do:- if...

Bio

I have been around Cisco IPCC/UCCE and IPCC Express/IPCCX since 2004. For the last couple of years I have been planning, designing, implementing and supporting contact centers based on not only Cisco but on Avaya as well.

CCIE-Voice #42100.

If you like what I do, consider buying me a book from my Amazon Wishlist:
http://www.amazon.co.uk/registry/wishlist/1ONU588ODZSTL

I am available for consultations in any Cisco UCCE and UCCX and IP Telephony project. Please send me a private message for details. Alternatively, take a look at http://en.concentra.sk/ for alternative contact information.

I might not be cheap, but I can assure you, I like quality as much as you do.








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Gergely Szabo's Stats

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