Gergely Szabo

Member Since: Sep 19, 2004

English
Gergely Szabo commented on UCCX version 8.5 Support REST web service in Contact Center 7 months ago

Hi, can you please post an example of the JSON (or XML) object served by that REST service server?...

Gergely Szabo commented on UCCX version 8.5 Support REST web service in Contact Center 7 months ago

Deepak. Here we go again. Please read the original post carefully. The person posting the question...

Gergely Szabo commented on CCX script XML parsing in Contact Center 7 months ago

Deepak, I was thinking of ignoring your post but I can see you would not understand that gesture...

Gergely Szabo commented on ICM Scripting Limitation in Contact Center 7 months ago

Hi, c'mon David, ECC's are not in RCD. What you probably meant was Termination_Call_Variable....

Gergely Szabo commented on CCX script XML parsing in Contact Center 7 months ago

Deepak, did you even read and if yes, understand the post? The OP had a very specific question....

Gergely Szabo commented on CCX script XML parsing in Contact Center 7 months ago

Hi, the above Java snippet won't work as I assume you don't have the Java objects created from the...

Gergely Szabo commented on Report Definition Import Error - Import could not be completed: Parse error, uploaded file is invalid or corrupted. in Contact Center 7 months ago

Can you attach the actual XML file? And please if you need to post a large amount of text, attach...

Gergely Szabo commented on integrate external log in finesse log (ClientLogger API) in Contact Center 7 months ago

Hi, can you please explain? What external logs? G.

Gergely Szabo commented on Query on Skill group in Contact Center 7 months ago

Hi, RE 1: there is no difference, both route calls to a Skill Group. So theoretically, you can...

Gergely Szabo commented on Integrating Oracle Functions in UCCX scripting in Contact Center 7 months ago

I already responded to this post here. Is there a good reason wy you created a post with the same...

Gergely Szabo commented on UCCE CCE Web Administracion error: Cannot connect to the back-end system in Contact Center 8 months ago

Hi, well, unfortunately, there is nothing useful in the log apart from what we already know. Is...

Gergely Szabo commented on Combined SL reporting in Contact Center 8 months ago

Hi,  what is the UCCE version? It's explained here (version 10.0). Also, take a look at this: https...

Gergely Szabo commented on using oracle functions in uccx scripting in Contact Center 8 months ago

Hi,  did you try writing encryptedpin( $strPin )  notice the whitespace before and after the $...

Gergely Szabo commented on UCCX outbound dialier caller ID. in Contact Center 8 months ago

Hi,  I am not aware of any method of changing the CLID mask per contact. I would consider these two...

Gergely Szabo commented on UCCE CCE Web Administracion error: Cannot connect to the back-end system in Contact Center 8 months ago

Hi, I tried system restart (Central Controllers + AW/HDS) helped. Did you try that yet? G.

Gergely Szabo commented on Set Call Priority for specific incoming number or trigger in Contact Center 8 months ago

Thank you. Could you just expand the first two If steps (they are collapsed). I am just interested...

Gergely Szabo commented on UCCX 9.0.2 Informix ODBC setup in Contact Center 8 months ago

Hi, could this be the problem? G.

Gergely Szabo commented on Error on TRANSFER operation Invalid HELD connection - UCCE CTIOS Tool Kit in Contact Center 8 months ago

Can I see those logs as well? Would it be possible to attach them to this topic? G.

Gergely Szabo commented on Set Call Priority for specific incoming number or trigger in Contact Center 8 months ago

Hi. Well, it's your personal choice, I'd say.  I prefer to keep things related as close as possible...

Gergely Szabo commented on Set Call Priority for specific incoming number or trigger in Contact Center 8 months ago

Hi, you might want to use the Get Call Contact Step to identify the called number, and if it...

Gergely Szabo commented on AvgCallsInQueueTime field on PQ Step RT not valorized in Contact Center 8 months ago

Hi, is this happening for all PQ's? Also, is there any waiting on the particular step?  G.

Gergely Szabo commented on Service Level in Contact Center 8 months ago

Hi, correct, you usually watch the service level of a call center service (not to be confused with...

Gergely Szabo commented on Possible to get script path from within script in Contact Center 8 months ago

Hi, problem is that you can't really get the file path, or rather, it would be useless as scripts (...

Gergely Szabo commented on Service Level in Contact Center 8 months ago

Hi, just think about it. Service Level is the percentage of the calls answered within a certain...

Gergely Szabo commented on CCMP 11.0.1 installation issue in Contact Center 8 months ago

Hi, thanks for posting this information. Is there a bug associated with this? If so, can you share...

Gergely Szabo commented on Possible to get script path from within script in Contact Center 8 months ago

Hi, I might be slow today but I think I am missing something. This way: if you want to do the same...

Gergely Szabo commented on Error on TRANSFER operation Invalid HELD connection - UCCE CTIOS Tool Kit in Contact Center 8 months ago

Hi, I believe this must be related to permissions. Did you check whether the Agent A phones has the...

Gergely Szabo commented on Possible to get script path from within script in Contact Center 8 months ago

Hi, is this IP IVR or pure UCCX? I mean, there must be a way and after two hours of debugging, it...

Gergely Szabo commented on UCCX 7 and SQL View in Contact Center 8 months ago

Hi, what is the error message you are getting? Are you able to create the JDBC connection or does...

Gergely Szabo commented on Possible to get script path from within script in Contact Center 8 months ago

Hi, what script do you mean? ICM? UCCX AEF? G.

Gergely Szabo commented on UCCX 8.x - how to play/write file prompts from/to Windows shares in Contact Center 8 months ago

Hi Richard, this might sound silly, but did you try restarting the server? Also, did you get the...

Gergely Szabo commented on cisco UCCE Migration from UCCE 7.5(MCS ) to UCCE 10.0(UCS) in Contact Center 8 months ago

Hi, just a question: wouldn't be installing a completely new instance of 10.0 easier? This is what...

Gergely Szabo commented on vxml in browser in Contact Center 8 months ago

Hi, this should work. G.

Gergely Szabo commented on Features/Capability/Function if supported in UCCX or UCCE in Contact Center 8 months ago

Hi, 1. The proposed systems management tool must be a Java2 Servlet Environment for centralized...

Gergely Szabo commented on Cisco IP Communicator+Finesse for Linux Desktop in Contact Center 8 months ago

Hi, it is theoretically possible to register softphones (as third party SIP devices) and they...

Gergely Szabo commented on CCMP 11.0.1 installation issue in Contact Center 8 months ago

Hi. That's a bit weird. Can you please start up the Disk Management tool (diskmgmt.msc) and take a...

Gergely Szabo commented on CCMP 11.0.1 installation issue in Contact Center 8 months ago

Hi, if you have a relatively small UCCE system, you can build a single server CCMP, even with one...

Gergely Szabo commented on Contact Center week days in Contact Center 8 months ago

Hi, we need a bit more than a screenshot of the application parameters page. Can you post a...

Gergely Szabo commented on RONA/Scripting Errors in Contact Center 8 months ago

Hi, I am afraid I am still not sure whether I got it right. Here's what I would do: 1. use a Select...

Gergely Szabo commented on CCMP 11.0.1 installation issue in Contact Center 8 months ago

Hi, could you tell us which OVA template you used (attach it to the post). Also, did you try...

Gergely Szabo commented on Total no of calls hitting the floor before they bounce to another rep. in Contact Center 8 months ago

Hi, it depends on the call routing, would you please post some information on it? Also, is this...

Gergely Szabo commented on Cisco ICM CVP Post Call Survey in Contact Center 8 months ago

Hi, what are you interested in, in particular? G.

Gergely Szabo commented on UCCE ISO in Contact Center 8 months ago

Hi, you can't download it from Cisco, unfortunately. You might want to order the "Not For Resale"...

Gergely Szabo commented on RONA/Scripting Errors in Contact Center 8 months ago

Hi, can you identify one particular call showing such symptoms? We might need to take a look at the...

Gergely Szabo commented on UCCX 10.6 script abilities features in Contact Center 8 months ago

Hi, - callbacks: not out of the box; - whisper: not out of the box; - location based routing: some...

Gergely Szabo commented on CUIC users not Replicating in Member node in Version:10.5(1) build 1 (10_5_1_10000_7 in Contact Center 8 months ago

Hi, OK, I am glad it worked out. Thanks for letting us know. G.

Gergely Szabo commented on Doubts in CUIC reports in Contact Center 8 months ago

Hi. RE 1: For Skill Group A, the incoming call would be counted as 1 incoming ACD, and the...

Gergely Szabo commented on Doubts with Routing Client / Run External Script node in Contact Center 8 months ago

Hi, RE 1: take a look at the Route_Call_Detail and Termination_Call_Detail views on the ICM AW/HDS...

Gergely Szabo commented on Anti Virus for UCCE components running on Windows. in Contact Center 8 months ago

Hi, you install on the vCenter whatever supported by VMWare. For the Attendant Console, is the...

Bio

I have been around Cisco IPCC/UCCE and IPCC Express/IPCCX since 2004. For the last couple of years I have been planning, designing, implementing and supporting contact centers based on not only Cisco but on Avaya as well.

CCIE-Voice #42100.

If you like what I do, consider buying me a book from my Amazon Wishlist:
http://www.amazon.co.uk/registry/wishlist/1ONU588ODZSTL

I am available for consultations in any Cisco UCCE and UCCX and IP Telephony project. Please send me a private message for details. Alternatively, take a look at http://en.concentra.sk/ for alternative contact information.

I might not be cheap, but I can assure you, I like quality as much as you do.








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