Gergely Szabo

Member Since: Sep 19, 2004

English
Gergely Szabo's Activity on Cisco Support Community
Currently displaying 50 results

Gergely Szabo has commented on Configure a "One Button Login" for IP Phone Agents

1 week 2 days ago
This is redundant. There's already a description at cisco.com about this...

Gergely Szabo has commented on UCCX single play prompt step for multiple wav files

1 week 2 days ago
Hi Valery, I'm glad it worked.G.

Gergely Szabo has commented on Need UCCX image [ UCCX system version 10.0.1.11001-37 ]

1 week 2 days ago
Ask your local Cisco office.As Aaron said, installation media is not publicly...

Gergely Szabo has commented on DB Read error from UCCX Script

1 week 2 days ago
Hi,can you try the following:select * from Contractor_Pre_Auth where...

Gergely Szabo has commented on IP IVR Back up query

1 week 5 days ago
Hi, yes.G.

Gergely Szabo has commented on IP IVR Back up query

1 week 5 days ago
Hi, the DRS backup does contain prompts and scripts (provided they are in the...

Gergely Szabo has commented on Create a Contact Database in UCCX

1 week 6 days ago
Hi,no, I don't think that either alternative would introduce a significant...

Gergely Szabo has commented on Create a Contact Database in UCCX

1 week 6 days ago
Hi,I am afraid you cannot use the local database of UCCX.What I would do:- if...

Gergely Szabo has commented on cme 10.5 new installation

2 weeks 4 days ago
Hi, yes, you'll have to download them from the Cisco website and...

Gergely Szabo has commented on cme 10.5 new installation

2 weeks 4 days ago
Hi. If by CME you mean CallManager Express, then it's embedded in the...

Gergely Szabo has commented on Cisco UCCX 10.6 Get XML Document Data XPath count() function

2 weeks 4 days ago
Hi, you may want to use a Set or a Do step to execute Java code. ...

Gergely Szabo has commented on Scripts changed after UCCX patch applied

2 weeks 4 days ago
Hi,can you attach the script as well, or, rather, a screenshot of it (at least...

Gergely Szabo has commented on Cisco UCCX 10.6 Get XML Document Data XPath count() function

2 weeks 4 days ago
Hi,nothing. The Get XML Document Data step expects the XPath expression return...

Gergely Szabo has commented on UCCX scripting, Voicemail?

2 weeks 6 days ago
Hi, er... I don't see the script in the attachment. I don't...

Gergely Szabo has commented on JGW Traces

2 weeks 6 days ago
Hi, did you already see these documents? http://www.cisco.com/c/en/us...

Gergely Szabo has commented on How to read jTapi logs in UCCX?

2 weeks 6 days ago
Hi, can you give us an example? Are you having difficulties understanding...

Gergely Szabo has commented on JGW Traces

2 weeks 6 days ago
Hi, it's probably a TAC engineer who gave you these instruction, right...

Gergely Szabo has commented on Another scripting question regarding third party CRM database dips

2 weeks 6 days ago
Hi, apart from the direct database access (described by djlundberg bellow...

Gergely Szabo has commented on UCCX - Custom Classes - Arraylist usage

2 weeks 6 days ago
Hi,no need to use the split function. Let me demonstrate this with a code...

Gergely Szabo has commented on AQM 8.5.2 not working with Java 8 for Recording

2 weeks 6 days ago
Hi, no, I am afraid they don't support Java 8. Technically, they may...

Gergely Szabo has commented on how to add a "global" counter in uccx?

3 weeks 2 days ago
Hi,I would definitely consider building a server next to UCCX and just fire off...

Gergely Szabo has commented on UCCX switch-versions fails due to "ERROR: Only one entry found in /grub/boot/grub/grub.conf. Cannot swap grub entries."

3 weeks 2 days ago
Hi, might be a stupid question but did you see anything suspicious while trying...

Gergely Szabo has commented on Timereadytoday statistics in CTIOS client desktop shows abnormal duration

3 weeks 2 days ago
Hi,before the agent actually logs in, is he/she visible in the ART table?Also,...

Gergely Szabo has commented on UCCE: Cisco Policy regarding upgrading to a Minor release or applying an ES patch

3 weeks 2 days ago
Hi,you don't install ES patches unless Cisco (TAC or an official document)...

Gergely Szabo has commented on IVR call is getting disconnected after 3 secs

3 weeks 2 days ago
Hi,so actually you are trying to place a call from a CTI OS Desktop with an...

Gergely Szabo has commented on Error during installation when add HA server to UCCX

3 weeks 2 days ago
Hi, can you double check NTP and DNS (is the second node able to look up the...

Gergely Szabo has commented on Finesse 10.5(1) Outbound, no Callback button or Outbound Variables

3 weeks 2 days ago
Hi, this is strange. I don't think Finesse is intelligent enough to see...

Gergely Szabo has commented on Timereadytoday statistics in CTIOS client desktop shows abnormal duration

3 weeks 2 days ago
Hi,is it always 29 minutes or did you ever see a different value there?What is...

Gergely Szabo has commented on Another scripting question regarding third party CRM database dips

3 weeks 2 days ago
Hi,yes, that's possible. UCCX Premium (Agent based routing) is required.G.

Gergely Szabo has commented on AQM 8.5.2 not working with Java 8 for Recording

3 weeks 2 days ago
Hi,Cisco is a bit more conservative about the Java (JRE) versions. I believe...

Gergely Szabo has commented on TO play IVR in 2 language(UCCX)

3 weeks 2 days ago
Hi.Create a new String variable, name it lang. Set its value to "english...

Gergely Szabo has commented on Can UCCX run prompt wave from external location

3 weeks 4 days ago
Hi,yes, it can do that. The Prompt Repository is the best place for the...

Gergely Szabo has commented on UCCX and SIP

3 weeks 5 days ago
Hi,that's a completely different story, then.You cannot just go and rewrite...

Gergely Szabo has commented on UCCX and SIP

3 weeks 5 days ago
Hi,yes, naturally. SIP is a telnet-based (oh, how I hate this expression)...

Gergely Szabo has commented on Call Peripheral Variables

3 weeks 5 days ago
Hi,call variables are tied to the call. Meaning a call variable set for call A...

Gergely Szabo has commented on Installing uccx 10.6 trying to link to cucm 10.5.2

1 month 9 hours ago
Hi,what is the error message?G.

Gergely Szabo has commented on UCCE Agent Explorer and Agent Team List

1 month 1 day ago
Hi,nothing I am aware of.You can restrict access to certain types of objects...

Gergely Szabo has commented on Skills based routing in UCCX question

1 month 1 day ago
Hi,well, you can use Skills for that. But you'll still have to use four...

Gergely Szabo has commented on Outbound email from CIM 9.0(2) is not working

1 month 1 day ago
Muhammad, could you please post the exception. Thanks. G.

Gergely Szabo has commented on UCCX 10.6 Call to Main CTIRP busy, Port Capacity reached

1 month 2 days ago
Hi,that's an interesting question. I always used the Default Script to...

Gergely Szabo has commented on Script Validation Fails java.lang.NullPointerException

1 month 3 days ago
Joe, could you post the script or at least a screenshot of the script. There...

Gergely Szabo has commented on UCCX 10.6 Call to Main CTIRP busy, Port Capacity reached

1 month 3 days ago
Hi,you can use the Default Script setting (on the Application page). It should...

Gergely Szabo has commented on changing an existing XML document in UCCX

1 month 4 days ago
Hi,option 2. You'll have to download the XML from the document repo, adjust...

Gergely Szabo has commented on How to Add RSM secondary server to IP IVR-UCCE

1 month 6 days ago
Hi,this might be a silly question, but what is RSM in this context?G.

Gergely Szabo has commented on example trigger http CCX 8.5

1 month 1 week ago
Hi,okay, what do you mean by "script were pointing to an XML document...

Gergely Szabo has commented on UCCX - Custom Classes - Arraylist usage

1 month 1 week ago
Hi Valery,everything is possible if you try hard enough ;-)OK, seriously. I...

Gergely Szabo has commented on Change Display Name on CUCM ICM Label

1 month 1 week ago
Hi,no, there's no easy way of doing that. At least not within ICM.G.

Gergely Szabo has commented on UCCX - Custom Classes - Arraylist usage

1 month 1 week ago
Hi,nice :-)actually, ArrayList is possible, but you'll have to go with raw...

Gergely Szabo has commented on Finesse has Problems with Certificate on Port 7443

1 month 1 week ago
Hi,did you try to follow the steps on this document?G.

Gergely Szabo has commented on Re-create ICM Loggers Databases

1 month 1 week ago
Hi,I see. Now, what I would try is to perform the above procedure on side B,...

Bio

I have been around Cisco IPCC/UCCE and IPCC Express/IPCCX since 2004. For the last couple of years I have been planning, designing, implementing and supporting contact centers based on not only Cisco but on Avaya as well.

CCIE-Voice #42100.

If you like what I do, consider buying me a book from my Amazon Wishlist:
http://www.amazon.co.uk/registry/wishlist/1ONU588ODZSTL

I am available for consultations in any Cisco UCCE and UCCX and IP Telephony project. Please send me a private message for details. Alternatively, take a look at http://en.concentra.sk/ for alternative contact information.

I might not be cheap, but I can assure you, I like quality as much as you do.








  • Cisco Designated VIP

    2015 Contact Center





  • Cisco Designated VIP

    2014 Contact Center





  • Community Spotlight Award

    Questions Answered June 2013





  • Community Spotlight Award

    Doc/Video February 2013





  • Community Spotlight Award

    Doc/Video April 2012









Gergely Szabo's Stats

Points3079
Discussion started 16
Answers marked as Correct 295
Endorsed 4
Content Rated 41
Website: