Gergely Szabo

Member Since: Sep 19, 2004

English
Gergely Szabo's Activity on Cisco Support Community
Currently displaying 50 results

Gergely Szabo has commented on Installing uccx 10.6 trying to link to cucm 10.5.2

1 hour 16 min ago
Hi,what is the error message?G.

Gergely Szabo has commented on UCCE Agent Explorer and Agent Team List

21 hours 5 min ago
Hi,nothing I am aware of.You can restrict access to certain types of objects...

Gergely Szabo has commented on Skills based routing in UCCX question

21 hours 56 min ago
Hi,well, you can use Skills for that. But you'll still have to use four...

Gergely Szabo has commented on Outbound email from CIM 9.0(2) is not working

1 day 54 min ago
Muhammad, could you please post the exception. Thanks. G.

Gergely Szabo has commented on UCCX 10.6 Call to Main CTIRP busy, Port Capacity reached

2 days 6 hours ago
Hi,that's an interesting question. I always used the Default Script to...

Gergely Szabo has commented on Script Validation Fails java.lang.NullPointerException

3 days 10 hours ago
Joe, could you post the script or at least a screenshot of the script. There...

Gergely Szabo has commented on UCCX 10.6 Call to Main CTIRP busy, Port Capacity reached

3 days 10 hours ago
Hi,you can use the Default Script setting (on the Application page). It should...

Gergely Szabo has commented on changing an existing XML document in UCCX

4 days 2 hours ago
Hi,option 2. You'll have to download the XML from the document repo, adjust...

Gergely Szabo has commented on How to Add RSM secondary server to IP IVR-UCCE

6 days 3 hours ago
Hi,this might be a silly question, but what is RSM in this context?G.

Gergely Szabo has commented on example trigger http CCX 8.5

1 week 6 hours ago
Hi,okay, what do you mean by "script were pointing to an XML document...

Gergely Szabo has commented on UCCX - Custom Classes - Arraylist usage

1 week 1 day ago
Hi Valery,everything is possible if you try hard enough ;-)OK, seriously. I...

Gergely Szabo has commented on Change Display Name on CUCM ICM Label

1 week 2 days ago
Hi,no, there's no easy way of doing that. At least not within ICM.G.

Gergely Szabo has commented on UCCX - Custom Classes - Arraylist usage

1 week 2 days ago
Hi,nice :-)actually, ArrayList is possible, but you'll have to go with raw...

Gergely Szabo has commented on Finesse has Problems with Certificate on Port 7443

1 week 4 days ago
Hi,did you try to follow the steps on this document?G.

Gergely Szabo has commented on Re-create ICM Loggers Databases

1 week 4 days ago
Hi,I see. Now, what I would try is to perform the above procedure on side B,...

Gergely Szabo has commented on Query Skill Group - Translation Route mapping from Routing Script

1 week 4 days ago
Hi,there's no easy way of getting that information from the ICM config...

Gergely Szabo has commented on UCCE 9.0 IP IVR - IVR Port realtime usage

1 week 4 days ago
Hi,RE 1: actually, there are two ways to get that information:a, let a JTAPI...

Gergely Szabo has commented on Can a UCCX script load-balance calls between 2 DNs?

2 weeks 2 hours ago
Hi, what I tested and it works even with higher number of calls (e.g. UCCE...

Gergely Szabo has commented on UCCX 10.5 - How many calls can the CUIC database hold?

2 weeks 2 hours ago
I vaguely remembered something about the CCE/CCX sizing tool, so I downloaded...

Gergely Szabo has commented on Who disconnected Agent or Caller in UCCX?

2 weeks 2 hours ago
Sadashiv, I don't really see the database table column which would...

Gergely Szabo has commented on Does scripts of UCCX 9.0.2 will work with UCCX 10.5

2 weeks 1 day ago
Hi,RE 1: they should - unless you have something really fancy in your scripts (...

Gergely Szabo has commented on UCCX agent seat license problem

2 weeks 1 day ago
Hi. When applying the new licenses, did an error message appear, perhaps?...

Gergely Szabo has commented on Outbound Option Custom ANI

2 weeks 1 day ago
Hi, actually, you can loop back the call to the CUCM and let it run...

Gergely Szabo has commented on Preview Dialing Outbound Campaign Variables in Finesse

2 weeks 1 day ago
Hi, for some reason, for a call initiated by the Outbound Option (OO)...

Gergely Szabo has commented on New UCCX 10.5 install Can't browse Repository in Editor

2 weeks 1 day ago
Hi, this is kind of expected, might be a bug. Actually, make sure you...

Gergely Szabo has commented on Agent press new call to reduce the number of calls routed to him , any solution

2 weeks 3 days ago
No, once the agent has a call (any type, any state) then automatically becomes...

Gergely Szabo has commented on Agent press new call to reduce the number of calls routed to him , any solution

2 weeks 3 days ago
Hi, yes, I have seen this many times. It's a training issue. What...

Gergely Szabo has commented on How to trick DNS setting when CCX pre-installation?

2 weeks 3 days ago
Hi, I would recommend you install a lightweight Ubuntu server with Webmin...

Gergely Szabo has commented on Point Script to Two different ACD QUE's

2 weeks 3 days ago
Hi, could you please provide more information on this. How do you want to send...

Gergely Szabo has commented on External database with UCCX Enhanced license?

2 weeks 3 days ago
Hi,the basic screen in CAD shows the caller number and the called number. But...

Gergely Szabo has commented on Ways to get the ICM Version

2 weeks 4 days ago
Hi, yes, from the Registry. G.

Gergely Szabo has commented on uccx agent call wrap up custom reason codes

2 weeks 4 days ago
Take a look at the Desktop Administrator Guide for your UCCX version: http...

Gergely Szabo has commented on uccx agent call wrap up custom reason codes

2 weeks 4 days ago
Hi, yes, you can set up a separate set of wrapup codes for agent teams.No...

Gergely Szabo has commented on UCCX SQL get DB step looking for boolean

2 weeks 4 days ago
Hi,tested it - and it works as expected. Here's my database table:CREATE...

Gergely Szabo has commented on External database with UCCX Enhanced license?

2 weeks 4 days ago
Hi,you might want to take a look at the "Cisco Unified Contact Center...

Gergely Szabo has commented on UCCX 9.02 script to access a web interface to pull information and read back to a customer

3 weeks 5 hours ago
Hi Mark, no, I am terribly sorry, I did not have time for this. I still think...

Gergely Szabo has commented on UCCX SQL get DB step looking for boolean

3 weeks 5 hours ago
Hi,no, I did not have time to play around with it yet, unfortunately.Anyway,...

Gergely Szabo has commented on I need to know how to monitor JVM memory on CVP/VXML Server using SNMP

3 weeks 20 hours ago
Hi,it depends on your monitoring tool. SNMP as such won't place any...

Gergely Szabo has commented on How to change CSQ agent's order via API

3 weeks 1 day ago
Can you try inserting an element named "order" w the preferred order...

Gergely Szabo has commented on Is it possible to control the opening and closing time of a script by an agent being logged in?

3 weeks 1 day ago
Hi, yes, you can use the Get Reporting Statistics step and take the value of...

Gergely Szabo has commented on How to change CSQ agent's order via API

3 weeks 1 day ago
Hi Sergey, could you try - just for a test - changing the value of the...

Gergely Szabo has commented on Least Contacts Handled Question

3 weeks 1 day ago
Hi,I am afraid there's no easy way of doing that. Is this a large contact...

Gergely Szabo has commented on Uccx backup failed

3 weeks 1 day ago
Hi,can you please log in using CLI and run the following commands:show...

Gergely Szabo has commented on Customized Reason codes not in Registry

3 weeks 1 day ago
Well, it looks like they are in the report template then. Any chance you can...

Gergely Szabo has commented on Customized Reason codes not in Registry

3 weeks 1 day ago
Hi,two places I can think of:1. the Reason_Code table - take a look at the ICM...

Gergely Szabo has commented on WebView version

3 weeks 2 days ago
Hi,the Webview is tied to the ICM so giving them the ICM version should be...

Gergely Szabo has commented on Installing UCCX subscriber - What MAC address should I specify?

3 weeks 2 days ago
Yup. And let me tell you I have been spending some time to get to the team or...

Gergely Szabo has commented on WebView version

3 weeks 2 days ago
Hi,er... why do you need it?I don't have a specific version of "...

Gergely Szabo has commented on UCCX 8.5 Engine Keeps stopping

3 weeks 2 days ago
Hi Frederick,wow, wow, wow. You are one of the reasons why I love this forum.No...

Gergely Szabo has commented on UCCE 10.5: MR PG can not connect to SIP Dialer

3 weeks 2 days ago
M'kay, can you also post the baDialer logs? Thanks. G.

Bio

I have been around Cisco IPCC/UCCE and IPCC Express/IPCCX since 2004. For the last couple of years I have been planning, designing, implementing and supporting contact centers based on not only Cisco but on Avaya as well.

CCIE-Voice #42100.

If you like what I do, consider buying me a book from my Amazon Wishlist:
http://www.amazon.co.uk/registry/wishlist/1ONU588ODZSTL

I am available for consultations in any Cisco UCCE and UCCX and IP Telephony project. Please send me a private message for details. Alternatively, take a look at http://en.concentra.sk/ for alternative contact information.

I might not be cheap, but I can assure you, I like quality as much as you do.








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Gergely Szabo's Stats

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Discussion started 16
Answers marked as Correct 290
Endorsed 4
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