Oliver Holton

Member Since: Jul 24, 2013

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Oliver Holton commented on Finesse Report - How did the agent hang up? in Contact Center 3 months ago

Hi Deepak,  Just wanted to thank for pointing me to the logs. Within the Webservices, i found the...

Oliver Holton commented on Finesse Report - How did the agent hang up? in Contact Center 3 months ago

HI Deepak, Thanks for the quick response.  Are you talking about the logs located at https://...

Oliver Holton commented on Recent upgrade from UCCX 8.5 to Finesse; what happened to blind transfer? in Contact Center 7 months ago

Hi Thomas, I too am facing the problem of their not being a Blind Transfer button in Finesse. My...

Oliver Holton commented on Temporary IVR Handoff? in Contact Center 9 months ago

Hi Chintan, Thanks for getting back to me.  You mentioned that "you probably will not be able to...

Oliver Holton commented on Viewmail 9.0 Enterprise Deployment - Almost Silent - One Prompt Left in Unified Communications Applications 1 year ago

Hi Aomar, Thanks for the follow-up.  The script worked perfectly. I had to change sEmail=oUser.mail...

Oliver Holton commented on Viewmail 9.0 Enterprise Deployment - Almost Silent - One Prompt Left in Unified Communications Applications 1 year ago

Hi Aomar, Thanks for the script, Ill do some testing. Cheers Oliver

Oliver Holton commented on Viewmail 9.0 Enterprise Deployment - Almost Silent - One Prompt Left in Unified Communications Applications 1 year ago

Hi Aomar, I am also trying to deploy VMO at the moment, but getting stuck with the script. Can you...

Oliver Holton commented on Viewmail 9.0 Enterprise Deployment - Almost Silent - One Prompt Left in Unified Communications Applications 1 year ago

Hi Aomar, I am also trying to deploy VMO at the moment, but getting stuck with the script. Can you...

Oliver Holton commented on CUIC - How many agents logged in at one time? in Contact Center 2 years ago

Hi Aaron,   I could be using countif incorrectly. Ive attached the Raw data from the report...

Oliver Holton commented on CUIC - How many agents logged in at one time? in Contact Center 2 years ago

Hi DJ,    Thanks for the response.   I have tried the License Utilization report you mentioned...

Oliver Holton commented on SX20 - Activate paring mode remotely? in TelePresence 3 years ago

HI Wayne, Thanks you your help with this, We had to restart the codec and touch 8, then they...

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