Omar Deen

Member Since: Aug 23, 2013

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Omar Deen commented on Call studio and icm-end to end process in Contact Center 1 week ago

In your ICM script, you want to use a Set Variable node. The variable you want to use is user....

Omar Deen commented on Call studio and icm-end to end process in Contact Center 2 weeks ago

VXML Applications can be very powerful and is only limited by what ICM offers... with that said,...

Omar Deen commented on Exporting applications from CVP Call Studio in Contact Center 2 weeks ago

The way I usually do it is right click the project in the Navigator pane, select Export... expand...

Omar Deen commented on ucce 10.5 installation in Contact Center 3 weeks ago

prod and lab facility under the Cisco_ICM OU. Yup, you're right...

Omar Deen commented on ucce 10.5 installation in Contact Center 3 weeks ago

You can use the same domain... just create a new instance... this will create a sub OU of the...

Omar Deen commented on Whats the major difference between VXML gateway(VB) and CVP VXML Server in Contact Center 3 weeks ago

IOS VB and VVB are pretty similar and it's suppose to allow you to seamlessly migrate from IOS VB...

Omar Deen commented on UCCE Egain Chats - some agents not getting chats in Contact Center 1 month ago

Wow... great find. I'm guessing this is fixed with an ES either on the WIM/EIM side or on the ICM...

Omar Deen commented on UCCE Egain Chats - some agents not getting chats in Contact Center 1 month ago

What does your routing script look like?

Omar Deen commented on Domain Manger reports "Error Creating OU" in Contact Center 1 month ago

Open Active Directory Users and Computers. find your domain user... open the properties of your...

Omar Deen commented on Cisco CUIC License File missing in Contact Center 1 month ago

CSCuy89363 Install COP09 for CUIC 11

Omar Deen commented on UCCE 9.1 to 10.5 Upgrade in Contact Center 1 month ago

A lot will be dependent on whether this is an in-place upgrade or a tech refresh (new hardware)

Omar Deen commented on Agent transfer to skill group.. in Contact Center 1 month ago

Hi Ritesh... a little confused, you noted that you got it solved but below that message you are...

Omar Deen commented on Agent transfer to skill group.. in Contact Center 1 month ago

Yes, this is achievable... would be easier if this was in the design phase, but I'm assuming this...

Omar Deen commented on SQL Query for UCCE Agent/AgentTeam/SkillGroup Status's COMPLETE details (like Login, Ready, Talking, Reserved, Not-Ready, Logout...etc) in Contact Center 1 month ago

SELECT Agent_Real_Time.DateTime AS DateTime, Agent_Real_Time.AgentState AS AgentState, CASE...

Omar Deen commented on How to purge 'A' active accounts from the Cisco Dialer? in Contact Center 1 month ago

Overwrite the table with a blank import or an import with false values

Omar Deen commented on UCCE Egain Chats - some agents not getting chats in Contact Center 1 month ago

Can you post a screen shot of the properties of the Select node?

Omar Deen commented on UCCE Egain Chats - some agents not getting chats in Contact Center 1 month ago

Can you double click the Select node and screen shot the properties of it? To be honest though, you...

Omar Deen commented on CUIC report - Generic Skillgroup in Contact Center 1 month ago

Before I answer that, are you primarily running Precision Queues? Or is it all skill groups?

Omar Deen commented on CUIC report - Generic Skillgroup in Contact Center 1 month ago

those are transferred calls

Omar Deen commented on Finesse Agent Login -- on Mobile device. in Contact Center 1 month ago

Check out Compact Agent from 2RING https://www.2ring.com/contact-centers/compact-agent-finesse/

Omar Deen commented on UCCE upgrade -10.5 in Contact Center 1 month ago

This is an upgrade, correct? Why would you want to create a new facility and instance, especially...

Omar Deen commented on UCCE upgrade -10.5 in Contact Center 1 month ago

Yes, you can have PG1 A/B...it's a new guest with a new host name and IP address. It won't conflict...

Omar Deen commented on UCCE upgrade -10.5 in Contact Center 1 month ago

What's your design? New servers?

Omar Deen commented on UCCE upgrade -10.5 in Contact Center 1 month ago

do we really need an additional domain controller for the technology refresh upgrade? absolutely...

Omar Deen commented on UCCE V9 to V11 Upgrade in Contact Center 1 month ago

MK, There was a similar question asked a couple years ago, but it involved going from 7.5 to 9. The...

Omar Deen commented on UCCE V9 to V11 Upgrade in Contact Center 1 month ago

MK, Your temporary server will simply have SQL Server 2008 R2 installed and the EDMT tool, you will...

Omar Deen commented on UCCE V9 to V11 Upgrade in Contact Center 1 month ago

1) Which version of 11 would you guys recommend? Go with Maintenance Release 2 - 11.0(2) 2) Is...

Omar Deen commented on CUIC Premium 11.5 in Contact Center 1 month ago

No, you'll need CCX 11.5 http://docwiki.cisco.com/wiki/...

Omar Deen commented on UCCE: How to find dialed number using SQL query in Contact Center 1 month ago

SELECT DN.EnterpriseName AS Peripheral, CT.EnterpriseName AS CallType, MS.EnterpriseName AS...

Omar Deen commented on Activity logs are not getting captured in CVP for specific application in Contact Center 2 months ago

As Chintan mentioned two years ago, it's very possible that the call used one CVP Server for its...

Omar Deen commented on Need to add Call Center and IVR in Contact Center 2 months ago

what else needed to make Call Center and IVR solution ? A lot of money and a Cisco Authorized...

Omar Deen commented on Contact Centre Server Builds (hardening) in Contact Center 2 months ago

Mayur, What it means is that Cisco does not support the Windows Server configuration outside of...

Omar Deen commented on UCCE Egain Chats - some agents not getting chats in Contact Center 2 months ago

The problem is likely in either the Skill Group configuration in Skill Group Explorer and/or how...

Omar Deen commented on Peripheral gateway install in Contact Center 2 months ago

There's no possible way we will know what's on that ISO image. The typical way of setting up a PG...

Omar Deen commented on Tracking callers that go through a particular ICM script in Contact Center 3 months ago

Why not create Call Types and leverage the Call_Type_Interval table for reports?

Omar Deen commented on Cisco ECE (Enterprise Chat and Email) Web Server in Contact Center 6 months ago

Yes, it is Page 11: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/cont...

Omar Deen commented on CVP VXML Server - Max Concurrent Calls in Contact Center 6 months ago

This could be helpful as well: https://communities.cisco.com/thread/62017

Omar Deen commented on CVP VXML Server - Max Concurrent Calls in Contact Center 6 months ago

What factors would play in determining what the max concurrent call count would be Port...

Omar Deen commented on r_Agent Historical All Fields in Contact Center 6 months ago

Ext Out does not include transfers, there is another field that handles transfers, and that's Trans...

Omar Deen commented on Caller info in agent's desktop in Contact Center 6 months ago

UCCE or UCCX?

Omar Deen commented on UCCE RCD.RequestType=39 ?? in Contact Center 6 months ago

Can you join RCD and TCD and see if the call legs have any correlation? 

Omar Deen commented on Number of Wrap up code in Finesse display in Contact Center 6 months ago

I'm sure that he's implying that only 4 WrapUp codes can be seen at once rather than a traditional...

Omar Deen commented on Number of Wrap up code in Finesse display in Contact Center 6 months ago

No, that's hard coded into the application, regardless of what browser is used

Omar Deen commented on Finesse wrap-up code requirement in UCCE? in Contact Center 7 months ago

As of right now, I don't believe it can be done due to limitations of the API. This is as of...

Omar Deen commented on CIM – Chat attachment option in Contact Center 7 months ago

Ram, It does not. On the client side, you simply get emojis, Bold, Italics, and Underline ... on...

Omar Deen commented on Agent transfer - script needed? in Contact Center 9 months ago

I've seen posts regarding scripts and agent to agent node but why? For call control and reporting...

Omar Deen commented on Contact type field in contact call detail in Contact Center 9 months ago

Contact type of the call or the leg: 1—Incoming. Outside call received by the Unified CCX system. 2...

Omar Deen commented on SIP Dialer Not Activating in Contact Center 1 year ago

How many PGs do you have in the environment? If you just stood up the Dialer, that probably means...

Omar Deen commented on UCCE upgrade -10.5 in Contact Center 1 year ago

Krishna, do not create a new instance, this will cause problems for you. When going through domain...

Omar Deen commented on Difference between private link and public link in UCCE in Contact Center 1 year ago

ihsan... Each component has their own reason as to why they need to communicate to its peer over...

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