Omar Deen

Member Since: Aug 23, 2013

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Omar Deen commented on UCCE V9 to V11 Upgrade in Contact Center 1 day ago

MK, There was a similar question asked a couple years ago, but it involved going from 7.5 to 9. The...

Omar Deen commented on UCCE V9 to V11 Upgrade in Contact Center 1 day ago

MK, Your temporary server will simply have SQL Server 2008 R2 installed and the EDMT tool, you will...

Omar Deen commented on UCCE V9 to V11 Upgrade in Contact Center 1 day ago

1) Which version of 11 would you guys recommend? Go with Maintenance Release 2 - 11.0(2) 2) Is...

Omar Deen commented on CUIC Premium 11.5 in Contact Center 2 days ago

No, you'll need CCX 11.5 http://docwiki.cisco.com/wiki/...

Omar Deen commented on UCCE: How to find dialed number using SQL query in Contact Center 3 days ago

SELECT DN.EnterpriseName AS Peripheral, CT.EnterpriseName AS CallType, MS.EnterpriseName AS...

Omar Deen commented on Activity logs are not getting captured in CVP for specific application in Contact Center 4 days ago

As Chintan mentioned two years ago, it's very possible that the call used one CVP Server for its...

Omar Deen commented on Need to add Call Center and IVR in Contact Center 5 days ago

what else needed to make Call Center and IVR solution ? A lot of money and a Cisco Authorized...

Omar Deen commented on Contact Centre Server Builds (hardening) in Contact Center 6 days ago

Mayur, What it means is that Cisco does not support the Windows Server configuration outside of...

Omar Deen commented on UCCE Egain Chats - some agents not getting chats in Contact Center 1 week ago

The problem is likely in either the Skill Group configuration in Skill Group Explorer and/or how...

Omar Deen commented on Peripheral gateway install in Contact Center 2 weeks ago

There's no possible way we will know what's on that ISO image. The typical way of setting up a PG...

Omar Deen commented on Tracking callers that go through a particular ICM script in Contact Center 1 month ago

Why not create Call Types and leverage the Call_Type_Interval table for reports?

Omar Deen commented on Cisco ECE (Enterprise Chat and Email) Web Server in Contact Center 4 months ago

Yes, it is Page 11: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/cont...

Omar Deen commented on CVP VXML Server - Max Concurrent Calls in Contact Center 4 months ago

This could be helpful as well: https://communities.cisco.com/thread/62017

Omar Deen commented on CVP VXML Server - Max Concurrent Calls in Contact Center 4 months ago

What factors would play in determining what the max concurrent call count would be Port...

Omar Deen commented on r_Agent Historical All Fields in Contact Center 4 months ago

Ext Out does not include transfers, there is another field that handles transfers, and that's Trans...

Omar Deen commented on Caller info in agent's desktop in Contact Center 5 months ago

UCCE or UCCX?

Omar Deen commented on UCCE RCD.RequestType=39 ?? in Contact Center 5 months ago

Can you join RCD and TCD and see if the call legs have any correlation? 

Omar Deen commented on Number of Wrap up code in Finesse display in Contact Center 5 months ago

I'm sure that he's implying that only 4 WrapUp codes can be seen at once rather than a traditional...

Omar Deen commented on Number of Wrap up code in Finesse display in Contact Center 5 months ago

No, that's hard coded into the application, regardless of what browser is used

Omar Deen commented on Finesse wrap-up code requirement in UCCE? in Contact Center 5 months ago

As of right now, I don't believe it can be done due to limitations of the API. This is as of...

Omar Deen commented on CIM – Chat attachment option in Contact Center 5 months ago

Ram, It does not. On the client side, you simply get emojis, Bold, Italics, and Underline ... on...

Omar Deen commented on Agent transfer - script needed? in Contact Center 7 months ago

I've seen posts regarding scripts and agent to agent node but why? For call control and reporting...

Omar Deen commented on Contact type field in contact call detail in Contact Center 7 months ago

Contact type of the call or the leg: 1—Incoming. Outside call received by the Unified CCX system. 2...

Omar Deen commented on SIP Dialer Not Activating in Contact Center 11 months ago

How many PGs do you have in the environment? If you just stood up the Dialer, that probably means...

Omar Deen commented on UCCE upgrade -10.5 in Contact Center 1 year ago

Krishna, do not create a new instance, this will cause problems for you. When going through domain...

Omar Deen commented on Difference between private link and public link in UCCE in Contact Center 1 year ago

ihsan... Each component has their own reason as to why they need to communicate to its peer over...

Omar Deen commented on Transfer calls from call studio to Skillgroups in PCCE. in Contact Center 1 year ago

I don't think your case is the opposite. The call has to go from CVP Call Server to ICM because CVP...

Omar Deen commented on Difference between private link and public link in UCCE in Contact Center 1 year ago

The private network carries synchronization and keep-alive traffic, the public network...

Omar Deen commented on Historical reporing on Cisco Finesse desktop in Contact Center 1 year ago

Nice, Amer... I didn't know about the freebie gadgets. Thanks!

Omar Deen commented on Transfer calls from call studio to Skillgroups in PCCE. in Contact Center 1 year ago

Plug the language or locale in either External VXML 0, 1, 2, or 3 in your Subdialog Return element...

Omar Deen commented on Agent status stuck in Supervisor Real Time in Contact Center 1 year ago

Cycle your Agent PGs

Omar Deen commented on Missing TalkInTime Field in All Reports in Contact Center 1 year ago

Something like this? I'd recommend adding a WHERE clause to quicken the query results SELECT...

Omar Deen commented on CVP Record App audio file push in Contact Center 1 year ago

You can take advantage of the Windows Task Scheduler and use tools such as robocopy, or better yet...

Omar Deen commented on AvgCallsInQueueTime field on PQ Step RT not valorized in Contact Center 1 year ago

Andrea, I attached a screen shot in my previous post - it shows the PQ real time step... remember,...

Omar Deen commented on AvgCallsInQueueTime field on PQ Step RT not valorized in Contact Center 1 year ago

Andrea, that field will remain NULL after the call is answered and terminated. You'll want to query...

Omar Deen commented on Need # key in menu option in Contact Center 1 year ago

If your options are something like 1, 2, 3, 4, 5, or #... you setup the menu microapp like this......

Omar Deen commented on outbound dialer 11.0 in Contact Center 1 year ago

Well, for what it's worth, I've deployed two dialers in a 9.x environment and we passed A2Q

Omar Deen commented on outbound dialer 11.0 in Contact Center 1 year ago

Are you looking for redundancy with these SIP dialers or are you looking for each SIP dialer to...

Omar Deen commented on Find total agents and type connected to PG? in Contact Center 1 year ago

Here's a count version. It's messy and clunky - but it works. Swap out the PeripheralID for other...

Omar Deen commented on Find total agents and type connected to PG? in Contact Center 1 year ago

something this easy, or are you looking for counts?  SELECT A.EnterpriseName, ART.Extension, P....

Omar Deen commented on PCCE 10.5 Lab cannot set PCCE Deployment Type in Contact Center 1 year ago

Just ran into this myself... v10.5(1) ES8 https://tools.cisco.com/bugsearch/bug/CSCuq32014

Omar Deen commented on CVP OAMP configuration error in Contact Center 1 year ago

I ran into this issue on 10.5(1). I originally tried Chintan's solution, but that did not work for...

Omar Deen commented on Converting ASF to WAV in Contact Center 1 year ago

VideoLAN (VLC) can play and convert just about anything http://www.videolan.org/vlc/ open your asf...

Omar Deen commented on UCCE, AW: (-9986) Session to local database could not be opened. in Contact Center 1 year ago

what's the real time distributor process say? can you dump the rtdist log? This can sometimes be...

Omar Deen commented on CVP custom java element error - NoSuchMethodError in Contact Center 1 year ago

You'll have better luck over at the Devs community https://communities.cisco.com/community/...

Omar Deen commented on Need Help - ICM Script EWT calculation in Contact Center 1 year ago

Pages 183 - 185 in the Scripting Guide explain EWT. the guide has a formula in there.  http://www....

Omar Deen commented on UCCE/Router -A 10.5.2 Private Link network outage in Contact Center 1 year ago

What do your purge jobs say in SQL Mgmt Studio? Is the actual code for the purge pointed at the...

Omar Deen commented on Using the ICM Configuration Manager Bulk Insert Agent in Contact Center 1 year ago

I have found that when bulk importing the Persons, putting a description immensely helped me when...

Omar Deen commented on Finesse wrap-up code requirement in UCCE? in Contact Center 1 year ago

You can't force agents to select a code, all you can do via the desk settings is have Finesse...

Omar Deen commented on Agent State Codes ICM/UCCE 10.5 environment in Contact Center 1 year ago

The list you provided is the complete list. You can always view it every time a new database schema...

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