Patrick Sparkman

Member Since: May 16, 2011

English
Patrick Sparkman commented on MCU 8510 Content Sharing Blurry in TelePresence 14 hours ago

You're obviously getting 720p with 1920kbps call rate, and should be fine. Something else to take a...

Patrick Sparkman commented on MCU 8510 Content Sharing Blurry in TelePresence 16 hours ago

What is the input quality set to on the endpoint that is being used for content? it sounds as if it...

Patrick Sparkman commented on Cisco Tandberg C40 Codec Forgot User/Password credential in TelePresence 19 hours ago

Unfortunately no, all the methods to access the configuration would require you to login. 

Patrick Sparkman commented on ce8.xx Sip listen port and outbound mode in TelePresence 1 day ago

Disabling ListenPort stops the endpoint from listening on port 5060/5061. Enabling outbound means...

Patrick Sparkman commented on Telepresence Server VTS bit rate in TelePresence 1 day ago

In the images you uploaded, it appears the transmit and recieve are both sending less than what the...

Patrick Sparkman commented on Conductor Licensing in TelePresence 1 day ago

1 SMP will enable one conference with unlimited participants up to the capacity of the TelePresence...

Patrick Sparkman commented on Conductor Licensing in TelePresence 1 day ago

MM410v doesn't come with TelePresence Server activation and encryption licenses, R-VTS-K9, this is...

Patrick Sparkman commented on Cisco Tandberg C40 Codec Forgot User/Password credential in TelePresence 1 day ago

Depending on the software version you're running, a factory reset most likely might have to be...

Patrick Sparkman commented on Conductor Licensing in TelePresence 1 day ago

Don't forget to order either PMP or SMP licenses if you don't have any already, also you'll need to...

Patrick Sparkman commented on Call back from CMR in Video Over IP 2 days ago

I did a lookup of that domain "nice.com" and there are not SRV records for either H323 or SIP.  VCS...

Patrick Sparkman commented on "Endpoints in a call" not more displayed on TMS homepage "System Usage" charts in TelePresence 2 days ago

You could try setting the endpoints to use HTTPS. Note sure if it would affect you or not, but...

Patrick Sparkman commented on Call back from CMR in Video Over IP 2 days ago

What is the video address you're trying to dial from your CMR Cloud?

Patrick Sparkman commented on "Endpoints in a call" not more displayed on TMS homepage "System Usage" charts in TelePresence 2 days ago

It sounds as if TMS isn't receiving the CDR data, could be a network issue somewhere between it and...

Patrick Sparkman commented on SX80 under ce 8.2.1 Final e9daf06 using TRC5 or TRC6 in TelePresence 2 days ago

Remote control isn't supported, this is because the software running on the SX80 doesn't provide...

Patrick Sparkman commented on TMSXE External Call in TelePresence 2 days ago

If scheduling from Outlook and you've added a TelePresence room, TMS will book the conference and...

Patrick Sparkman commented on Call back from CMR in Video Over IP 3 days ago

What is the SIP domain of the endpoint you're trying to call? SRV records should be in place for...

Patrick Sparkman commented on Conductor with essential mode does not provide the welcome IVR from TPS in TelePresence 3 days ago

Okay, so from what you describe, the issue is you're not getting audio prompts after you enter the...

Patrick Sparkman commented on "Endpoints in a call" not more displayed on TMS homepage "System Usage" charts in TelePresence 3 days ago

It appears for me, have you tried different browsers and/or disabling any installed plugins or add-...

Patrick Sparkman commented on Cisco Telepresence Server/Cisco Telepresence Conductor/Cisco VCS-C/Cisco TMS License in TelePresence 3 days ago

TMS and VCS-C when installed without licenses, are automatically put into demo/trial mode with a...

Patrick Sparkman commented on VCS-E in VMware in TelePresence 3 days ago

When you first install the VCS OVA, it will install as a VCS-C in demonstration mode and allow 3...

Patrick Sparkman commented on Incoming call from unknown IP address or 4 digit number(eg:1000) in Cisco Video conferece sys in TelePresence 3 days ago

Are these endpoints configured with a public IP address, if so you need to put them behind you're...

Patrick Sparkman commented on Conductor with essential mode does not provide the welcome IVR from TPS in TelePresence 3 days ago

Can you tell us how you have Conductor and TelePresence Server configured, and provide a screenshot...

Patrick Sparkman commented on SX-10 with Crestron control. . . in TelePresence 3 days ago

The methods to connect to and control the SX10 are outlined in the SX10 API Guide, which are: ...

Patrick Sparkman commented on Conductor with essential mode does not provide the welcome IVR from TPS in TelePresence 3 days ago

Do you at any type of audio from the TelePresence Server, what about from other participants in the...

Patrick Sparkman commented on Cisco Codec & MCU Codian 4501 in CUCM 11 in TelePresence 4 days ago

The MCU media port quality would determine how many participants you can connect to at once for the...

Patrick Sparkman commented on Cisco Codec & MCU Codian 4501 in CUCM 11 in TelePresence 4 days ago

The MRGL determines what the endpoint is to use for Multisite conferencing, such as an MCU. To use...

Patrick Sparkman commented on Expressway IP dialing in TelePresence 5 days ago

IP##alias is a Polycom proprietary dialing scheme, you need to use [email protected] instead. To dial alias@...

Patrick Sparkman commented on Telepresence Server VTS bit rate in TelePresence 6 days ago

What is the software version of the TelePresence Server? Do you see the issue on the main video or...

Patrick Sparkman commented on TMS with WebEx Prod Tool integration receiving error message There are not enough resources available to host this conference in TelePresence 6 days ago

Is this a CMR Hyrbid deployment, or something else? Can you tell us more about your environment.  ...

Patrick Sparkman commented on Camera zoom vs Maximum distance in TelePresence 6 days ago

The Precision 60 cameras that make up the SpeakerTrack system are capable of 20x zoom (10x optical...

Patrick Sparkman commented on Which VCS Expressway Do I Buy in TelePresence 1 week ago

If you already have a VCS-C, then you need to purchase a VCS-E, refer to the VCS Data Sheet for...

Patrick Sparkman commented on SX80 COM (Serial) Pin Out? in TelePresence 1 week ago

You can use any standard 9-pin serial cable, see pin-outs below. 9 pin Male Rx: 3 Tx: 2 Grd: 5 9...

Patrick Sparkman commented on Max entries TMS phonebook source in TelePresence 1 week ago

Unless I'm doing something different than you, special characters appear fine for me.  I copied the...

Patrick Sparkman commented on TMSXE External Call in TelePresence 1 week ago

You should be able to do this using the Cisco TelePresence Advanced Settings Form, refer to the...

Patrick Sparkman commented on SX80 - How to enable DoNotDisturb from web GUI? in TelePresence 1 week ago

Because the SX80 doesn't show the DND status on the monitor, since it uses the Touch 10 to show...

Patrick Sparkman commented on Personal MultiParty (PMP) How to Use ? in TelePresence 1 week ago

Importing users from AD is required because the solution uses the user's GUID to ensure they get...

Patrick Sparkman commented on Screen Layout Preset in TelePresence 1 week ago

Whenever we're in a call and content is being displayed, far-end shows on one display and selfview/...

Patrick Sparkman commented on Collaboration Endpoint - Default Call Protocol Auto - Not trying H323 after failing with SIP in TelePresence 1 week ago

I just made a test call between two endpoints, one registered as SIP and the other as H323.  The...

Patrick Sparkman commented on CMS OVA adding second NIC breaks first NIC in Conferencing 1 week ago

How are you adding the second network interface, and which interface did you add? You should be...

Patrick Sparkman commented on is it possible to upgrade from VCS 7.x to 8.1 in TelePresence 1 week ago

This would depend on the service level of support you purchase for the VCS.  Suggest you reach out...

Patrick Sparkman commented on Cisco CMS vs CWMS in Conferencing 1 week ago

Cisco Meeting Server (CMS) is comparable to an MCU/TelePresence Server products.  It is not a...

Patrick Sparkman commented on Max entries TMS phonebook source in TelePresence 1 week ago

Did some quick searching, couldn't find any limitations on the number of entries.  We have phone...

Patrick Sparkman commented on B2B Call Without SRV Record in TelePresence 1 week ago

You can connect using [email protected]_ip, however SRV records are needing if you want to call using alias...

Patrick Sparkman commented on Question about CTS-MIC-CLNG-G2 Ceiling Mic mounting clips in TelePresence 1 week ago

Looking at the install guides of the old Audio Science Ceiling Microphone vs the Cisco TelePresence...

Patrick Sparkman commented on Expressway IP dialing in TelePresence 1 week ago

Can you provide a screenshot of the transform on the Expressway-C, maybe you don't have it...

Patrick Sparkman commented on Rich Media License problem on expressway E in TelePresence 1 week ago

Gotcha, on-premise CMR does require RMS licenses.  In this case, suggest you reach out to those you...

Patrick Sparkman commented on Rich Media License problem on expressway E in TelePresence 1 week ago

Are you trying to dial into CMR Cloud, and what software version is your Expressway-C/E? Expressway...

Patrick Sparkman commented on TMS not found Collaboration Meeting Room Templates mode display in TelePresence 1 week ago

Glad you were able to get it resolved!  Just in case others might have this issue, what OS and...

Patrick Sparkman commented on User Guide (UK English) needed please. in TelePresence 1 week ago

Documents for the SX20 is located here: SX Series Support Documentation And Software.  You can also...

Bio

TANDBERG / Cisco TelePresence
Endpoints and Infrastructure








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Patrick Sparkman's Stats

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Discussion started 111
Answers marked as Correct 623
Endorsed 55
Content Rated 173