Patrik Englund

Member Since: Nov 29, 2005

English
Patrik Englund commented on UCCE Agent Finese - Receive Incoming call just reserved state and call terminated in Contact Center 1 year ago

HiI suspect that your problem is that the device target 1110 is not defined in agent targeting rule...

Patrik Englund commented on Transfer call to external number in Contact Center 3 years ago

Im using quite lot of labels in my scripts. I always use a set node and assigns it to...

Patrik Englund commented on Intermittent connection issues PG´s -> Roggers in Contact Center 3 years ago

Unfortunately i have not been able to ping when this occures.Some traces :10:20:56:076 pg2b-pgag...

Patrik Englund commented on Intermittent connection issues PG´s -> Roggers in Contact Center 3 years ago

Yes it´s the PG and Roggers that have issues. Have checked the logs but all i can find is that the...

Patrik Englund commented on Mobile Challenge 2/25/2013 – 3/8/2013 in Cisco Support via Mobile 3 years ago

Option CSent from Cisco Technical Support Android App

Patrik Englund commented on Mobile Challenge 2/11/2013 – 2/22/2013 in Cisco Support via Mobile 3 years ago

Option CSent from Cisco Technical Support Android App

Patrik Englund commented on Retain call info using dynamic label in Contact Center 3 years ago

I solved it. It works perfectly fine to do queuing after a dynamic label. Dont know why others says...

Patrik Englund commented on UCCE Diagnostic Framework in Contact Center 3 years ago

Just change ip address in the http link. Only setting could be fw depending on your environment.Br...

Patrik Englund commented on CVP Media not played in Contact Center 4 years ago

"Wondering if it has anything to do with the IIS"The show http client cache states that the file is...

Patrik Englund commented on Call consult transfer with CVP in Contact Center 4 years ago

Many thanks for the explanation, i will surely look this up. Many thanks Kris!

Patrik Englund commented on Call consult transfer with CVP in Contact Center 4 years ago

Thanks for you answer but i dont follow you completely. How would i do a "standard non-refer...

Patrik Englund commented on Configure holidays on IPCC in Contact Center 5 years ago

Are you using IP IVR together with IPCC?In that case you can make use of xml script to add holidays...

Patrik Englund commented on How to use Procmon Utility in Contact Center 5 years ago

Great video, many thanks!

Patrik Englund commented on Agents can't be reached when side A is down, PGB pgagent - (OOSvc a:Disc B:Reset) in Contact Center 5 years ago

On CTIOS you should not have the same portnumber on PortA as on PortB. Default Port B shouldbe...

Patrik Englund commented on Changing the default VRU seeting in ICM script in Contact Center 5 years ago

Ok, then i cannot help you anymore. I do not have any knowledge in CVP only IP IVR.

Patrik Englund commented on Changing the default VRU seeting in ICM script in Contact Center 5 years ago

He´s using the VRU Settings node in ICM script editor on the Queue tab of the palette

Patrik Englund commented on ECC data between ICM and IPIVR in Contact Center 5 years ago

I dont see what the IF statements contains but you are not sending anything to the IVR as i see it,...

Patrik Englund commented on ECC data between ICM and IPIVR in Contact Center 5 years ago

You forgot to post the script...

Patrik Englund commented on Changing the default VRU seeting in ICM script in Contact Center 5 years ago

Hard to answer since i dont know what you are using. CUCCX, CUCCE, Translation route to VRU or...

Patrik Englund commented on IPIVR "Write Document" to 2nd IVR in Contact Center 6 years ago

On IP-IVR standalone the wfavvid folder is not parsed. If you put the prompts in wfavvid\Prompts...

Patrik Englund commented on IPIVR "Write Document" to 2nd IVR in Contact Center 6 years ago

Ok, i did not know that you used version 7.x. I have 5.x myself so i have not tried with v.7....

Patrik Englund commented on IPIVR "Write Document" to 2nd IVR in Contact Center 6 years ago

There is no problem saving a recorded file to another IVR if you do it in the wfavvid folder. I...

Patrik Englund commented on What does CallDisposition 13 mean in TCD table in IPCC enterprise in Contact Center 6 years ago

This is the information found in database schema handbook about CallDisposition 13...

Patrik Englund commented on Bad Call Tag in Contact Center 6 years ago

Thanks for your replyThat is also the only place i have found the tag but if it does not provide...

Patrik Englund commented on Compare data in xml file using IP IVR in Contact Center 6 years ago

Thanks for your reply Jonathan. I will check out your other tread and look for tips there.

Patrik Englund commented on Compare data in xml file using IP IVR in Contact Center 6 years ago

Thanks for your reply Anthony. This will be helpful and i will try it out.

Patrik Englund commented on webview user in hosted environment in Contact Center 7 years ago

I have multiple customers within the same instance. I thought you had the same as well but i was...

Patrik Englund commented on webview user in hosted environment in Contact Center 7 years ago

Yes, and thats why you cannot restrict users from entering others webview data since they are on...

Patrik Englund commented on webview user in hosted environment in Contact Center 7 years ago

Do you have 8 different customers or do you mean 8 different cicm complex?Within the same cicm you...

Patrik Englund commented on An agent be able to see his real time performance statistics on his desktop in Contact Center 7 years ago

You have realtime statistics in the CTI Toolkit Agent Desktop as well with Calls handled today,...

Patrik Englund commented on Different reason codes between teams in Contact Center 7 years ago

Many thanks for your answers!

Patrik Englund commented on Different reason codes between teams in Contact Center 7 years ago

Thanks for your answer. So that means that i need to re-program the agent desktop in .net ?

Patrik Englund commented on RONA Calls does not change agent state in Contact Center 7 years ago

I have not tried that one yet. Will do so but please continue to post your thoughts

Patrik Englund commented on RONA Calls does not change agent state in Contact Center 7 years ago

Im using Ivr servers

Patrik Englund commented on RONA Calls does not change agent state in Contact Center 7 years ago

Yes for this customer they are all sharing the same desk settings. They are 17 agents total in this...

Patrik Englund commented on How to get unanswered call to top of queue? in Contact Center 8 years ago

I always use rona scripts for each skillgroup. It's much easier to just have a rona script that's a...

Patrik Englund commented on Queue loop with ip ivr in Contact Center 8 years ago

It's not fair when using only Call consult transfer as an example and a simple queuemusic loop. If...

Patrik Englund commented on ICM VRU Problem in Contact Center 8 years ago

Have you enabled the PIM in the Peripheral Gateway setup on the PG? Using correct IP adress and...

Patrik Englund commented on Changing the heartbeat values in CTI OS? in Contact Center 8 years ago

In CTI OS setup

Patrik Englund commented on Help needed on IPCC IVR in Contact Center 8 years ago

IPCC Express is a more powerfull and standalone IVR. No need to use IPCCX and an IVR.IVR is used...

Patrik Englund commented on Multiple pg's with same CTIOS in Contact Center 8 years ago

Checked jtapi gw logs on the pg's and this is the result. Seems to be in order...Devices starting...

Patrik Englund commented on Multiple pg's with same CTIOS in Contact Center 8 years ago

It's the same user as i have for the cucm pim on the pg. I was missing "Standard CTI Allow Call...

Patrik Englund commented on Multiple pg's with same CTIOS in Contact Center 8 years ago

It looks like the ctios is speaking well now netewwn side a and side b. The only issue now is that...

Patrik Englund commented on Multiple pg's with same CTIOS in Contact Center 8 years ago

The pid for CTIOS and the Call manager pim is the same. I do not use hostnames except from the...

Patrik Englund commented on Multiple pg's with same CTIOS in Contact Center 8 years ago

Checked the binding orders and they were incorrect so i changed those and now the conversation...

Patrik Englund commented on Multiple pg's with same CTIOS in Contact Center 8 years ago

I realy preciates this Geoff. I uses IPCC Hosted with NAM / CICM yes. I will look into the binding...

Patrik Englund commented on Multiple pg's with same CTIOS in Contact Center 8 years ago

Hi GeoffWhat i ment by that is that ctios cannot connect to each other on the new installed pg's. I...

Patrik Englund commented on Prompt problem in Contact Center 8 years ago

If you have only one ivr it should always work or fail if you only using one trigger.If you uses 2...

Patrik Englund commented on Prompt problem in Contact Center 8 years ago

Calling search space on the cti ports?Calling search space on the trigger?

Patrik Englund commented on Prompt problem in Contact Center 8 years ago

Calling search space on the cti ports?Calling search space on the trigger?

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Patrik Englund's Stats

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