Patrik Englund

Member Since: Nov 29, 2005

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Patrik Englund's Activity on Cisco Support Community
Currently displaying 50 results

Patrik Englund has commented on Transfer call to external number

1 year 8 months ago
Im using quite lot of labels in my scripts. I always use a set node and assigns...

Patrik Englund has commented on Intermittent connection issues PG´s -> Roggers

1 year 9 months ago
Unfortunately i have not been able to ping when this occures.Some traces :10:...

Patrik Englund has commented on Intermittent connection issues PG´s -> Roggers

1 year 9 months ago
Yes it´s the PG and Roggers that have issues. Have checked the logs but all i...

Patrik Englund has created Intermittent connection issues PG´s -> Roggers

1 year 9 months ago
Hi allI have for the last 2 days experianced 2 major outages due to (what i...

Patrik Englund has commented on Mobile Challenge 2/25/2013 – 3/8/2013

2 years 2 months ago
Option CSent from Cisco Technical Support Android App

Patrik Englund has commented on Mobile Challenge 2/11/2013 – 2/22/2013

2 years 3 months ago
Option CSent from Cisco Technical Support Android App

Patrik Englund has commented on Retain call info using dynamic label

2 years 3 months ago
I solved it. It works perfectly fine to do queuing after a dynamic label. Dont...

Patrik Englund has created Retain call info using dynamic label

2 years 3 months ago
HiIm using dynamic labels together with vxml app so depending on what e164...

Patrik Englund has commented on UCCE Diagnostic Framework

2 years 5 months ago
Just change ip address in the http link. Only setting could be fw depending on...

Patrik Englund has commented on CVP Media not played

2 years 7 months ago
"Wondering if it has anything to do with the IIS"The show http client cache...

Patrik Englund has created BufferPool Buffering Memory Limit Reached

2 years 7 months ago
HiI encountered 2 weeks back an issue with the MDS process. I checked the event...

Patrik Englund has commented on Call consult transfer with CVP

3 years 3 months ago
Many thanks for the explanation, i will surely look this up. Many thanks Kris!

Patrik Englund has commented on Call consult transfer with CVP

3 years 3 months ago
Many thanks for the explanation, i will surely look this up. Many thanks Kris!

Patrik Englund has commented on Call consult transfer with CVP

3 years 3 months ago
Thanks for you answer but i dont follow you completely. How would i do a "...

Patrik Englund has commented on Call consult transfer with CVP

3 years 3 months ago
Thanks for you answer but i dont follow you completely. How would i do a "...

Patrik Englund has created Call consult transfer with CVP

3 years 4 months ago
HiI have used IP IVR for a long time now and we are about to replace IP IVR...

Patrik Englund has commented on Configure holidays on IPCC

4 years 3 weeks ago
Are you using IP IVR together with IPCC?In that case you can make use of xml...

Patrik Englund has created Dump device info Procmon

4 years 2 months ago
Hi allI have recently been watching the video regarding the Procmon utility and...

Patrik Englund has commented on How to use Procmon Utility

4 years 2 months ago
Great video, many thanks!

Patrik Englund has commented on Agents can't be reached when side A is down, PGB pgagent - (OOSvc a:Disc B:Reset)

4 years 3 months ago
On CTIOS you should not have the same portnumber on PortA as on PortB. Default...

Patrik Englund has commented on Changing the default VRU seeting in ICM script

4 years 3 months ago
Ok, then i cannot help you anymore. I do not have any knowledge in CVP only IP...

Patrik Englund has commented on Changing the default VRU seeting in ICM script

4 years 3 months ago
He´s using the VRU Settings node in ICM script editor on the Queue tab of the...

Patrik Englund has commented on ECC data between ICM and IPIVR

4 years 3 months ago
I dont see what the IF statements contains but you are not sending anything to...

Patrik Englund has commented on ECC data between ICM and IPIVR

4 years 3 months ago
You forgot to post the script...

Patrik Englund has commented on Changing the default VRU seeting in ICM script

4 years 3 months ago
Hard to answer since i dont know what you are using. CUCCX, CUCCE, Translation...

Patrik Englund has commented on IPIVR "Write Document" to 2nd IVR

4 years 7 months ago
On IP-IVR standalone the wfavvid folder is not parsed. If you put the prompts...

Patrik Englund has created Re: IPIVR "Write Document" to 2nd IVR

4 years 7 months ago
On IP-IVR standalone the wfavvid folder is not parsed. If you put the prompts...

Patrik Englund has created Re: IPIVR "Write Document" to 2nd IVR

4 years 7 months ago
Ok, i did not know that you used version 7.x. I have 5.x myself so i have not...

Patrik Englund has commented on IPIVR "Write Document" to 2nd IVR

4 years 7 months ago
Ok, i did not know that you used version 7.x. I have 5.x myself so i have not...

Patrik Englund has created Re: IPIVR "Write Document" to 2nd IVR

4 years 7 months ago
There is no problem saving a recorded file to another IVR if you do it in the...

Patrik Englund has commented on IPIVR "Write Document" to 2nd IVR

4 years 7 months ago
There is no problem saving a recorded file to another IVR if you do it in the...

Patrik Englund has created Re: What does CallDisposition 13 mean in TCD table in IPCC enterprise

5 years 2 months ago
This is the information found in database schema handbook about CallDisposition...

Patrik Englund has commented on What does CallDisposition 13 mean in TCD table in IPCC enterprise

5 years 2 months ago
This is the information found in database schema handbook about CallDisposition...

Patrik Englund has created Re: Bad Call Tag

5 years 2 months ago
Thanks for your replyThat is also the only place i have found the tag but if it...

Patrik Englund has commented on Bad Call Tag

5 years 2 months ago
Thanks for your replyThat is also the only place i have found the tag but if it...

Patrik Englund has created Bad Call Tag

5 years 3 months ago
Hi allThis may be a stupid question but i wonder where the Bad call tag...

Patrik Englund has created Re: Compare data in xml file using IP IVR

5 years 5 months ago
Thanks for your reply Jonathan. I will check out your other tread and look for...

Patrik Englund has commented on Compare data in xml file using IP IVR

5 years 5 months ago
Thanks for your reply Jonathan. I will check out your other tread and look for...

Patrik Englund has created Re: Compare data in xml file using IP IVR

5 years 5 months ago
Thanks for your reply Anthony. This will be helpful and i will try it out.

Patrik Englund has commented on Compare data in xml file using IP IVR

5 years 5 months ago
Thanks for your reply Anthony. This will be helpful and i will try it out.

Patrik Englund has created Compare data in xml file using IP IVR

5 years 5 months ago
HiI wonder if any of you skilled peoples in this community have any idea on how...

Patrik Englund has created Re: webview user in hosted environment

5 years 5 months ago
I have multiple customers within the same instance. I thought you had the same...

Patrik Englund has commented on webview user in hosted environment

5 years 5 months ago
I have multiple customers within the same instance. I thought you had the same...

Patrik Englund has created Re: webview user in hosted environment

5 years 5 months ago
Yes, and thats why you cannot restrict users from entering others webview data...

Patrik Englund has commented on webview user in hosted environment

5 years 5 months ago
Yes, and thats why you cannot restrict users from entering others webview data...

Patrik Englund has created Re: webview user in hosted environment

5 years 5 months ago
Do you have 8 different customers or do you mean 8 different cicm complex?...

Patrik Englund has commented on webview user in hosted environment

5 years 5 months ago
Do you have 8 different customers or do you mean 8 different cicm complex?...

Patrik Englund has commented on An agent be able to see his real time performance statistics on his desktop

5 years 6 months ago
You have realtime statistics in the CTI Toolkit Agent Desktop as well with...

Patrik Englund has created Re: An agent be able to see his real time performance statistics on his desktop

5 years 6 months ago
You have realtime statistics in the CTI Toolkit Agent Desktop as well with...

Patrik Englund has created Re: Different reason codes between teams

5 years 9 months ago
Many thanks for your answers!

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Patrik Englund's Stats

Points36
Discussion started 32
Answers marked as Correct 2
Endorsed 0
Content Rated 10