Paulo Pereira

Member Since: Feb 04, 2007

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Paulo Pereira's Activity on Cisco Support Community
Currently displaying 38 results

Paulo Pereira has created FYI: "Sub-technology" selections for UCCE/UCCX TAC Service Requests will be updated soon

3 years 7 months ago
Hello, Cisco Contact Center customers and partners.I'm happy to report that the...

Paulo Pereira has created FYI: "Sub-technology" selections for UCCE/UCCX TAC Service Requests will be updated soon

3 years 7 months ago
Hello, Cisco Contact Center customers and partners.I'm happy to report that the...

Paulo Pereira has commented on UCCE 7.5: outbound vs. inbound

3 years 10 months ago
Hi Valentin.I don't know of any third-party applications that would perform...

Paulo Pereira has commented on UCCE 7.5: outbound vs. inbound

3 years 10 months ago
Hi Valentin.I'm sorry to tell you that what you are reporting is actually...

Paulo Pereira has commented on ASK THE EXPERTS - Cisco E-Mail and Web Interaction Manager

4 years 1 month ago
Hi, Geoff.Actually, those were old unanswered EIM threads that Kim was...

Paulo Pereira has commented on How to execute a Stored Procedure

4 years 1 month ago
Hi, Geoff.Last week I reviewed all the threads posted to this forum in Feb and...

Paulo Pereira has commented on UCCX 8.0 XML files PROBLEMS!

4 years 1 month ago
Hello.  It appears that this is a duplicate thread, and you actually had this...

Paulo Pereira has commented on Webview Real Time Report - Total Answer and Aband Calls per day

4 years 1 month ago
Hello, Claudio.I'm sorry to see you were not able to find the information or...

Paulo Pereira has commented on CVP / ICM call queued time not showing as queue time but as TalkTime in Termination_Call_Detail table

4 years 1 month ago
FYI ...When QueueTime on a CVP is being reported as TalkTime in the TCD record...

Paulo Pereira has commented on How to execute a Stored Procedure

4 years 1 month ago
Hello, Anthoney.I'm sorry to see you were not able to find the information or...

Paulo Pereira has commented on CUIS / CUIC Custom Reporting Summary

4 years 1 month ago
Hello, Steven.I'm sorry to see you were not able to find the information or...

Paulo Pereira has commented on Attach audio file into MS-SQL Database (CRS 7.0.1)

4 years 1 month ago
Hello, Manel.I'm sorry to see you were not able to find the information or...

Paulo Pereira has commented on Outbounds Script. UCCX

4 years 1 month ago
Hello, Antonio.I'm sorry to see you were not able to find the information or...

Paulo Pereira has commented on UCCX 8 - Custom Stored Procedure Not Functioning

4 years 1 month ago
I believe I found the Service Request in question, and this was the solution...

Paulo Pereira has commented on Auto Restart in IBM MCS Servers.

4 years 1 month ago
Hi, NS.I'm sorry to see you were not able to find the information or assistance...

Paulo Pereira has commented on Part Number

4 years 1 month ago
Hello, Sam.I'm sorry to see you were not able to find the information or...

Paulo Pereira has commented on Will ICM version 8.0 work with an Avaya PBX/AES version 6.x?

4 years 1 month ago
Hi, David.Qualification of Avaya AES 6.1 is in progress, and the ACD matrix...

Paulo Pereira has commented on Change Priority of Already Queued Call?

4 years 1 month ago
Hello.I'm sorry to see you were not able to find the information or assistance...

Paulo Pereira has commented on facing problem to Use a custom Java class in UCCX

4 years 1 month ago
Hello, Fakhrul.I'm sorry to see you were not able to find the information or...

Paulo Pereira has commented on Problems dialing contact center from Softphone

4 years 1 month ago
Hi, Alexander.As you are suspecting, this is most likely a codec-mismatch issue...

Paulo Pereira has commented on Cisco IAD 2400 fax issue

4 years 1 month ago
Hi!You may have better luck finding assistance with this issue in the IP...

Paulo Pereira has commented on CUCM 7.1 - Transferring calls to AbbrDial numbers?

4 years 4 months ago
Hi, Phil.This appears to be a CUCM issue, not a Contact Center/IPCC/UCCE/UCCX...

Paulo Pereira has commented on Total Incoming/Outgoing Tasks in Webview

4 years 4 months ago
Hi, John.The data regarding incoming/outgoing calls is stored by agent, and...

Paulo Pereira has created Re: ICM 7.2: Error with Domain Manager

4 years 4 months ago
Hello, Thanh.You may be running into known defect CSCsk02930, which is fixed in...

Paulo Pereira has commented on ICM 7.2: Error with Domain Manager

4 years 4 months ago
Hello, Thanh.You may be running into known defect CSCsk02930, which is fixed in...

Paulo Pereira has created Index of Contact Center Documents posted through 2011-01-06

4 years 4 months ago
Hi, folks.I know it's somewhat difficult to find information posted as...

Paulo Pereira has created Re: How to Reset the EIM \ CIM System "sa" Password Procedure

4 years 4 months ago
It's great to have these types of procedures published on CSC!  Thanks, Bernard...

Paulo Pereira has commented on How to Reset the EIM \ CIM System "sa" Password Procedure

4 years 4 months ago
It's great to have these types of procedures published on CSC!  Thanks, Bernard...

Paulo Pereira has created Re: ICM 7.2 supervisor answer the customer call but no reporting in webview

4 years 4 months ago
Hi, Thanh. Can you specify which WebView report appears to be missing these...

Paulo Pereira has commented on ICM 7.2 supervisor answer the customer call but no reporting in webview

4 years 4 months ago
Hi, Thanh. Can you specify which WebView report appears to be missing these...

Paulo Pereira has created Re: Changing Default Service Level View Diagram in Operations Manager

4 years 5 months ago
Hi, Hammad.I'm sorry you haven't found an answer to this question in the...

Paulo Pereira has commented on Changing Default Service Level View Diagram in Operations Manager

4 years 5 months ago
Hi, Hammad.I'm sorry you haven't found an answer to this question in the...

Paulo Pereira has created Re: UCCE Reporting

4 years 6 months ago
Hi, Sebastian.Unfortunately, I don't think there's a way to track a single call...

Paulo Pereira has commented on UCCE Reporting

4 years 6 months ago
Hi, Sebastian.Unfortunately, I don't think there's a way to track a single call...

Paulo Pereira has created Re: problem with cisco unity

4 years 6 months ago
Hi, Antonio.Please move this post to the "Unified Communications Applications"...

Paulo Pereira has commented on problem with cisco unity

4 years 6 months ago
Hi, Antonio.Please move this post to the "Unified Communications Applications"...

Paulo Pereira has commented on High CPU on IPCC Express 4.0(4)SR1 - FCVoIPMonSvr.exe

8 years 3 months ago
Johnny,You need to run the PostInstall Tool (aka the "CAD Configuration Setup...

Paulo Pereira has created Re: High CPU on IPCC Express 4.0(4)SR1 - FCVoIPMonSvr.exe

8 years 3 months ago
Johnny,You need to run the PostInstall Tool (aka the "CAD Configuration Setup...

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Paulo Pereira's Stats

Points20
Discussion started 1
Answers marked as Correct 1
Endorsed 0
Content Rated 0