Paulo Pereira

Member Since: Feb 04, 2007

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Paulo Pereira commented on UCCE 7.5: outbound vs. inbound in Contact Center 5 years ago

Hi Valentin.I don't know of any third-party applications that would perform automated reskilling in...

Paulo Pereira commented on UCCE 7.5: outbound vs. inbound in Contact Center 5 years ago

Hi Valentin.I'm sorry to tell you that what you are reporting is actually Outbound Option working...

Paulo Pereira commented on ASK THE EXPERTS - Cisco E-Mail and Web Interaction Manager in Contact Center 5 years ago

Hi, Geoff.Actually, those were old unanswered EIM threads that Kim was responding to, just to have...

Paulo Pereira commented on How to execute a Stored Procedure in Contact Center 5 years ago

Hi, Geoff.Last week I reviewed all the threads posted to this forum in Feb and March ...   For a...

Paulo Pereira commented on UCCX 8.0 XML files PROBLEMS! in Contact Center 5 years ago

Hello.  It appears that this is a duplicate thread, and you actually had this issue resolved in...

Paulo Pereira commented on Webview Real Time Report - Total Answer and Aband Calls per day in Contact Center 5 years ago

Hello, Claudio.I'm sorry to see you were not able to find the information or assistance you were...

Paulo Pereira commented on CVP / ICM call queued time not showing as queue time but as TalkTime in Termination_Call_Detail table in Contact Center 5 years ago

FYI ...When QueueTime on a CVP is being reported as TalkTime in the TCD record, usually that means...

Paulo Pereira commented on How to execute a Stored Procedure in Contact Center 5 years ago

Hello, Anthoney.I'm sorry to see you were not able to find the information or assistance you were...

Paulo Pereira commented on CUIS / CUIC Custom Reporting Summary in Contact Center 5 years ago

Hello, Steven.I'm sorry to see you were not able to find the information or assistance you were...

Paulo Pereira commented on Attach audio file into MS-SQL Database (CRS 7.0.1) in Contact Center 5 years ago

Hello, Manel.I'm sorry to see you were not able to find the information or assistance you were...

Paulo Pereira commented on Outbounds Script. UCCX in Contact Center 5 years ago

Hello, Antonio.I'm sorry to see you were not able to find the information or assistance you were...

Paulo Pereira commented on UCCX 8 - Custom Stored Procedure Not Functioning in Contact Center 5 years ago

I believe I found the Service Request in question, and this was the solution provided, for future...

Paulo Pereira commented on Auto Restart in IBM MCS Servers. in Contact Center 5 years ago

Hi, NS.I'm sorry to see you were not able to find the information or assistance you were looking...

Paulo Pereira commented on Part Number in Contact Center 5 years ago

Hello, Sam.I'm sorry to see you were not able to find the information or assistance you were...

Paulo Pereira commented on Will ICM version 8.0 work with an Avaya PBX/AES version 6.x? in Contact Center 5 years ago

Hi, David.Qualification of Avaya AES 6.1 is in progress, and the ACD matrix should be updated...

Paulo Pereira commented on Change Priority of Already Queued Call? in Contact Center 5 years ago

Hello.I'm sorry to see you were not able to find the information or assistance you were looking for...

Paulo Pereira commented on facing problem to Use a custom Java class in UCCX in Contact Center 5 years ago

Hello, Fakhrul.I'm sorry to see you were not able to find the information or help you were looking...

Paulo Pereira commented on Problems dialing contact center from Softphone in Contact Center 5 years ago

Hi, Alexander.As you are suspecting, this is most likely a codec-mismatch issue, with your IP phone...

Paulo Pereira commented on Cisco IAD 2400 fax issue in Contact Center 5 years ago

Hi!You may have better luck finding assistance with this issue in the IP Telephony forum, as...

Paulo Pereira commented on CUCM 7.1 - Transferring calls to AbbrDial numbers? in Contact Center 5 years ago

Hi, Phil.This appears to be a CUCM issue, not a Contact Center/IPCC/UCCE/UCCX issue.You might want...

Paulo Pereira commented on Total Incoming/Outgoing Tasks in Webview in Contact Center 5 years ago

Hi, John.The data regarding incoming/outgoing calls is stored by agent, and broken out per...

Paulo Pereira commented on ICM 7.2: Error with Domain Manager in Contact Center 5 years ago

Hello, Thanh.You may be running into known defect CSCsk02930, which is fixed in 7.5.The published...

Paulo Pereira commented on How to Reset the EIM \ CIM System "sa" Password Procedure in Contact Center 5 years ago

It's great to have these types of procedures published on CSC!  Thanks, Bernard!-Paulo

Paulo Pereira commented on ICM 7.2 supervisor answer the customer call but no reporting in webview in Contact Center 5 years ago

Hi, Thanh. Can you specify which WebView report appears to be missing these calls?And is this...

Paulo Pereira commented on Changing Default Service Level View Diagram in Operations Manager in Contact Center 5 years ago

Hi, Hammad.I'm sorry you haven't found an answer to this question in the Contact Center community....

Paulo Pereira commented on UCCE Reporting in Contact Center 5 years ago

Hi, Sebastian.Unfortunately, I don't think there's a way to track a single call and the time it is...

Paulo Pereira commented on problem with cisco unity in Contact Center 5 years ago

Hi, Antonio.Please move this post to the "Unified Communications Applications" community (instead...

Paulo Pereira commented on High CPU on IPCC Express 4.0(4)SR1 - FCVoIPMonSvr.exe in Contact Center 9 years ago

Johnny,You need to run the PostInstall Tool (aka the "CAD Configuration Setup Tool") on the IPCC...

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