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Ramamoorthy Shanmugam commented on Finesse Force Logout in Contact Center 13 hours ago

Hi Sasi , Release 10.0(1) and above  LOAD is deprecated.  Desktop Behavior As per finesse guide...

Ramamoorthy Shanmugam commented on Finesse Force Logout in Contact Center 1 day ago

Hi All,   Thanks for your input . Here what we did is  during ICM fault tolerance   We logged in...

Ramamoorthy Shanmugam commented on Finesse Force Logout in Contact Center 2 days ago

Hi Sasi , We are using UCCE , Agent desk settings we make it as Blank . because Call center is...

Ramamoorthy Shanmugam commented on Live data Agent & Skill statistics showing Blank in Contact Center 3 days ago

Hi Anoop, I have verified and found the above setting is enabled .Please let us know how to fix it...

Ramamoorthy Shanmugam commented on Courtesy call back CVP Label remove in Contact Center 6 days ago

Hi Saravanan,  We have configured “clid strip name “ under pots dial-peer for CVP-serviceability...

Ramamoorthy Shanmugam commented on Live data Agent & Skill statistics showing Blank in Contact Center 1 week ago

Hi Anoop,   There is no special character in password .and there is no administrator rights for...

Ramamoorthy Shanmugam commented on UCCE - PG1B - MDS is in service followed immediately by MDS is out of service. in Contact Center 1 month ago

Hi,   Please verify the blow points to come up.   Verify the time zone and NTP sync Verify the...

Ramamoorthy Shanmugam commented on SocialMiner : Unable to authorized FB page in Contact Center 2 months ago

Hi ,   Check the Facebook page is working or not on your PC . If yes please verify the below...

Ramamoorthy Shanmugam commented on Agent Login Logout Historical stock cuic raport 9.1.(1) is empty in Contact Center 2 months ago

Hi ,  Before check in ICM table on both the side . If the data is available in ICM , please login...

Ramamoorthy Shanmugam commented on Finesse - License / How to check concurrent license usage in Contact Center 2 months ago

Hi Sathya,  We need to have only Paper license(RTU License) for Finesse , there is no  agent based...

Ramamoorthy Shanmugam commented on Finesse Call variable layout creation with different teams ver 11.0.1 in Contact Center 4 months ago

Hi Mark , Hi ,    Now I can able to create more layouts and  same has been assign to ICM script  ...

Ramamoorthy Shanmugam commented on how to force an agent out of reserve in Contact Center 5 months ago

Hi,  Normally you can't change the reserve state in finesse window , but we cal  do it from Agent...

Ramamoorthy Shanmugam commented on CUIC 10.5 - Export Not Working and Report Screen in Contact Center 6 months ago

Hi , Kindly confirm your Browser version . This is something your browser settings . Unified CCE...

Ramamoorthy Shanmugam commented on UCCE Home Lab setup- Most cost effective approach in Contact Center 7 months ago

Additional points – for lab setup no need to reinstall on  CVP call / VXML server just change the...

Ramamoorthy Shanmugam commented on ucce software in Contact Center 7 months ago

Hi,  For software  download  , you may need cisco service contract login ID .otherwise you can’t...

Ramamoorthy Shanmugam commented on Browser upgrade process in UCCE in Contact Center 7 months ago

Hi, Above is the link , please download and install it. After installed  restart the servers once...

Ramamoorthy Shanmugam commented on CUIC report template for eGain14 in Contact Center 7 months ago

Yes - Pls 

Ramamoorthy Shanmugam commented on Error while initialize AW-DB in Contact Center 7 months ago

Hi ,    As per version 11.0.x , you need to installed SQL 2014 -64 bit standard or Enterprise .  ...

Ramamoorthy Shanmugam commented on Browser upgrade process in UCCE in Contact Center 7 months ago

Hi,  Could you confirm contact center Version and Windows operating system .   If Windows 2012 , by...

Ramamoorthy Shanmugam commented on CUIC report template for eGain14 in Contact Center 7 months ago

Hi, Below is the link for EIM WIM Version 11.0.x https://software.cisco.com/download/release.html?...

Ramamoorthy Shanmugam commented on UCCE Reporting in Contact Center 7 months ago

Hi, Real time will reflect in 15 sec , Historical will reflect 15 or 30 Min based on your...

Ramamoorthy Shanmugam commented on status change of two agents is not reflecting from the finesse supervisor desktop in realtime in Contact Center 7 months ago

Hi ,   Can you confirm each team how many agents and supervisor  you mapped . Per team we can add...

Ramamoorthy Shanmugam commented on SIP Dialer with Sprawler deployment in Contact Center 7 months ago

Hi, Yes , you can . I did its was working fine for inbound and Outbound .Ver 10.5 and 11.0.1 Ram.S

Ramamoorthy Shanmugam commented on Finesse administration OK, agent fails in Contact Center 7 months ago

Hi,   Make sure  below services is running . Also check the CTI server side A & B  IP address...

Ramamoorthy Shanmugam commented on The Finesse server is currently Out of Service in Contact Center 7 months ago

Hi,  Make sure  below services is running . Also check the CTI server side A & B  IP address...

Ramamoorthy Shanmugam commented on Contact Center Enterprise in Contact Center 7 months ago

HI,   Below is the download link, but before you need cisco CDC login user name and password .  ...

Ramamoorthy Shanmugam commented on VXML Gateway alternatives in Contact Center 7 months ago

Hi,    Sorry to say ,  below re the supported and non-supported gateways series and models . Vxml...

Ramamoorthy Shanmugam commented on Large ICM Script or smaller scripts in Contact Center 7 months ago

Yes ,you can make as single script . One routing script will support 1000  Palette nodes.   your...

Ramamoorthy Shanmugam commented on Outbound Option Issue in Contact Center 7 months ago

Hi Lara,    Can you confirm after import the contact list file is changing to .bak or not ? Also...

Ramamoorthy Shanmugam commented on Need to check that by which user the changes are done in CCMP in Contact Center 7 months ago

From CCMP version 9.0(1)onwards the Activity Monitor Tool  feature replaces the Audit Reporting...

Ramamoorthy Shanmugam commented on CISCO EIM& WIM Web page not able to open Ver 11.0.1 in Contact Center 7 months ago

 Email and chat everything is working .there was a issue for EIM WIM service account .  Ram.

Ramamoorthy Shanmugam commented on Outbound Option Issue in Contact Center 7 months ago

Hi Lara, Verified and looks all the parameters you have configured correctly  , except Network VRU...

Ramamoorthy Shanmugam commented on CUIC Live Data Streaming Data Source Failed in Contact Center 8 months ago

Hi All,  I am also facing the same issues , Please follow the below steps . Checked the Live data...

Ramamoorthy Shanmugam commented on CCX Finesse CTI Error 88407 in Contact Center 8 months ago

Hi,   Below points to be applicable for new supervisor Phone configuration .   --Phone BIB ( build...

Ramamoorthy Shanmugam commented on Finesse 11 (UCCE) Browser support in Contact Center 8 months ago

chrome - Version 53.0.2767.4 dev-m (64-bit) . it will work .

Ramamoorthy Shanmugam commented on Finesse 11 (UCCE) Browser support in Contact Center 8 months ago

Hi,  Cisco is recommencement always use Internet Explorer . below is the supported browser version...

Ramamoorthy Shanmugam commented on Passing Data to Agent in Contact Center 8 months ago

Hi,  We can pass up to 10 Variables using set variable node .   Object type : call , Object : None...

Ramamoorthy Shanmugam commented on Windows Updates on UCCE and CVP environments. in Contact Center 8 months ago

Hi,    Below is the Pre check list link for UCS and UCCE level . If you have completed all the UCCE...

Ramamoorthy Shanmugam commented on Patern to Read Agent PG Logs in Contact Center 8 months ago

Hi,   By default we cannot read ICM log  files ,   cisco have dumplog utily to change.txt format...

Ramamoorthy Shanmugam commented on Queue Based Call Recording in Contact Center 8 months ago

Hi ,  UCCE or UCCX . we can achieve using micro app .  if ucce create one Network vru script and   ...

Ramamoorthy Shanmugam commented on mutli-channel-UCCE/ Egain/CIM in Contact Center 8 months ago

Hi,   No need , you can integrate with UCCE for version 9 ,x , 11.0.1 For CIM version 11.0.1 , you...

Ramamoorthy Shanmugam commented on Whisper Announcement & Agent Greeting is not working . in Contact Center 8 months ago

Hi Chintan,   Thanks for your findings , I am not able to find this bug ID :  CSCuz82553 Sent to...

Ramamoorthy Shanmugam commented on Whisper Announcement & Agent Greeting is not working . in Contact Center 8 months ago

Hi Chintan,   Please find attached CVP call server logs . still i am getting the same error .

Ramamoorthy Shanmugam commented on Whisper Announcement & Agent Greeting is not working . in Contact Center 8 months ago

For time begin , I have copied Recorded greetings .wav file to another server . Now I am getting...

Ramamoorthy Shanmugam commented on Whisper Announcement & Agent Greeting is not working . in Contact Center 8 months ago

Hi Chintan,   I am able to record the Agent Greetings and same has been heard successfully . But I...

Ramamoorthy Shanmugam commented on ucce testlab in Contact Center 8 months ago

Hi,  Total how many core you have if 16 core  , Put 4 core for CVP and 4 core for ICM . if you...

Ramamoorthy Shanmugam commented on UCCE 10.5 No Realtime data in SQL in Contact Center 8 months ago

Hi,   Make sure you have given same site name in AWD setup and same name has to set in PG Explorer...

Ramamoorthy Shanmugam commented on ucce testlab in Contact Center 8 months ago

Hi,   4 GB RAM is enough for Lab setup.  CVP 2 GB + ICM 2 GB . But as per cisco recommendation for...

Ramamoorthy Shanmugam commented on UCCE licenses for upgrade in Contact Center 8 months ago

Hi,    Yes you need to upgrade 8.5.x license to 10.5 . No need to pay Send a mail to licensing@...

Ramamoorthy Shanmugam commented on ucce testlab in Contact Center 8 months ago

Hi ,  You can install your laptop but 4 GB RAM , if you use the same laptop for regular use may be...

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