Member Since: Nov 17, 2016
Hi Chintan, Thanks for the update, actually it is the customer requirement so, we have to follow...
We are using Finesse, CUCM and CVP version 11.0 and ICM 11.0 (2).
Yes Supervisor and Caller connects successfully, We are using Finesse IPPA feature for login.
Chintan, Yes agent first answer the call, then he transfer the call to another agent/supervisor...
Hi Chintan, Its the agent phone which keeps ringing after call is transferred. Customer and...
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