Razaakram

Member Since: Nov 17, 2016

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Razaakram commented on Agent Phone keep ringing after the network trasfer in Contact Center 4 days ago

Hi Chintan, Thanks for the update, actually it is the customer requirement so, we have to follow...

Razaakram commented on Agent Phone keep ringing after the network trasfer in Contact Center 1 week ago

We are using  Finesse, CUCM and CVP version 11.0 and ICM 11.0 (2).

Razaakram commented on Agent Phone keep ringing after the network trasfer in Contact Center 1 week ago

Yes Supervisor and Caller connects successfully, We are using Finesse IPPA feature for login.

Razaakram commented on Agent Phone keep ringing after the network trasfer in Contact Center 1 week ago

Chintan, Yes agent first answer the call, then he transfer the call to another agent/supervisor...

Razaakram commented on Agent Phone keep ringing after the network trasfer in Contact Center 1 week ago

Hi Chintan, Its the agent phone which keeps ringing after call is transferred.  Customer and...

Razaakram commented on UNDERSTANDING SIP TRACES in IP Telephony 7 months ago

Excellent explanation for understanding SIP. Thanks for writing this helpful post.

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