rbordner

Member Since: Feb 02, 2011

English
rbordner commented on SPA514 Intermittant Network Disconnect.. in Voice Systems 3 years ago

I suggest openeing a support case with Cisco Small Buisness Support center.A support engineer can...

rbordner commented on No conference softkey on spa 303 in Voice Systems 3 years ago

Joseph,Did you try to register an account  to Cisco.com?  http://www.cisco.com/web/siteassets/...

rbordner commented on No conference softkey on spa 303 in Voice Systems 3 years ago

Joseph,Please reference the Phone Administration guidePhone Configuration GuidesSPA3xx, 5xx, and...

rbordner commented on No conference softkey on spa 303 in Voice Systems 3 years ago

Joseph,Can you double confirm if you have the conf softkey once a call is connected on the phone?...

rbordner commented on SPA525G2 Firmware Update in Voice Systems 3 years ago

Malek,your comment:"We have a UC320W phone system connected to a SF300-24P router as an extension...

rbordner commented on SPA525G2 Firmware Update in Voice Systems 3 years ago

Malek,However I am cannot find  the "Firmware Upgrade tab" in the phone web interface. Can you go...

rbordner commented on SPA514 Intermittant Network Disconnect.. in Voice Systems 3 years ago

Alan,What type of switch is the phone connected to?  Can you confirm the speed and duplex when the...

rbordner commented on handset replacement for spa 502g in Voice Systems 3 years ago

There is a replacement handset sku for SPA500 series phones.SPA500-HANDSET=

rbordner commented on Why don't my Cisco SPA303's ask for spa303.cfg from tftp server? in Voice Systems 3 years ago

I believe what you need is option to provide tftp server address in the dhcp scope.  Option 66.When...

rbordner commented on SPA504G Shared line in Voice Systems 3 years ago

Jeff,I think you should direct that question to your VOIP provider, if multiple devices can be...

rbordner commented on Why don't my Cisco SPA303's ask for spa303.cfg from tftp server? in Voice Systems 3 years ago

Hi,Try to disconnect each phone from the network and 1) Factory reset the device -> This will...

rbordner commented on SPA525G2 phones - Phone Firmware Configuration Utility in Voice Systems 4 years ago

I would return the 2 units to your vendor  since -RC skus are special and should not have been sold...

rbordner commented on SPA525G2 phones - Phone Firmware Configuration Utility in Voice Systems 4 years ago

The UC320W should detect the SPA525G2 phone via CDP and assign an IP address via the voice VLAN (as...

rbordner commented on SPA525G2 phones - Phone Firmware Configuration Utility in Voice Systems 4 years ago

Hi,If the SPA525G2 phones are connected to UC320W the phone firmware is bundled into the UC320W...

rbordner commented on Cisco 320 w need to record live calls in Voice Systems 4 years ago

Jose,The recording is done at the phone level so only the SPA525G(2) will be able to record...

rbordner commented on Cisco 320 w need to record live calls in Voice Systems 4 years ago

Jose,The SPA525G(2) phones support call recording feature.  Once enabled a soft button to record...

rbordner commented on UC320W w/FXO lines flash but no audible ring or tone on phone while in use in Voice Systems 4 years ago

Jeff,Please email me at [email protected] and I'll attach a PMF that plays ring back tone as the...

rbordner commented on SPA3000 Not Registering in ATAs, Gateways and Accessories 4 years ago

Hector,Can you email me your SPA9000 config and also the SPA3000 [email protected] to...

rbordner commented on UC320W w/FXO lines flash but no audible ring or tone on phone while in use in Voice Systems 4 years ago

Jeff,Thanks for confirming the call-waiting tone is operating correctly.  I will have to check with...

rbordner commented on Description for GB file is "...New Zealand". in IP Telephony 4 years ago

Hi Ian,Thank you for raising awareness to this issue. You posted this in the Small Business UC320W...

rbordner commented on Forbidden Admin Login?? in Voice Systems 4 years ago

Hi Greg,The MWI light on each phone is handled by the UC320W via SIP NOTIFY messages.Couple points:...

rbordner commented on Forbidden Admin Login?? in Voice Systems 4 years ago

Hi Gregory,The admin access to the phones is disabled when provisioned and used with the UC320W...

rbordner commented on UC320W AA invite stuck! in Voice Systems 4 years ago

Matthew,I did receive your email with the attached backup file and I'm reviewing the AA prompt...

rbordner commented on UC320w Call drop off after 15:04 in Voice Systems 4 years ago

Hi James,I would suggest opening a support call with Cisco Small Business Support.  The support...

rbordner commented on UC320W AA invite stuck! in Voice Systems 4 years ago

Hi, I emailed you at [email protected] for a backup of your UC320W configuration....

rbordner commented on Announcing the UC320W 2.3 Release Candidate firmware in Voice Systems 4 years ago

Hi Edward,Thanks for your feedback on the different schedules for Call Routing, AutoAttendant, and...

rbordner commented on UC320W w/FXO lines flash but no audible ring or tone on phone while in use in Voice Systems 4 years ago

Hi Jeff,More information on "PMF" can be found in this online document:https://supportforums.cisco....

rbordner commented on SPA-508g people cant hear me but i can hear them! in Voice Systems 4 years ago

Jonathan,The Cisco WRV180 has a SIP alg feature in the firmware:  Here is a link:http://www.cisco....

rbordner commented on UC320W AA invite stuck! in Voice Systems 4 years ago

Hi,The UC320W allows the configuration and prompts including VM to be saved to a locally connected...

rbordner commented on UC320W w/FXO lines flash but no audible ring or tone on phone while in use in Voice Systems 4 years ago

Hi Jeff,Do the users hear a call waiting tone when they are on an active call and a new call comes...

rbordner commented on SPA-508g people cant hear me but i can hear them! in Voice Systems 4 years ago

Jonthan,I have a couple questions to better understand the root cause of your issue.If the far end...

rbordner commented on SPA3000 Not Registering in ATAs, Gateways and Accessories 4 years ago

Hector,Here is some additional info on the SPA3000 with SPA9000.You can try to register the SPA3000...

rbordner commented on SPA3000 Not Registering in ATAs, Gateways and Accessories 4 years ago

Hector,The SPA3000 will not register to the SPA9000 you will need a SPA400 if you want to add PSTN...

rbordner commented on SPA502G frozen - 3 buttons flashing in Voice Systems 4 years ago

Kostas,The latest SPA50X firmware is 7.5.3 which was released July 24, 2012:http://www.cisco.com/...

rbordner commented on SPA502G frozen - 3 buttons flashing in Voice Systems 4 years ago

Hi Kostas,From what you described the phone could possible have a early hardware failure.  Is the...

rbordner commented on Transfer to extension from personal voicemail greeting in Voice Systems 4 years ago

Garrett,Users cannot break out of the voice mail once they land to a vm extension.Changing this has...

rbordner commented on UC320W - Voicemail attendant is silent in Voice Systems 4 years ago

Hi Garrett,Please configure the interface on the switch (to the UC320W)  as a trunk port. Also add...

rbordner commented on UC320W - Voicemail attendant is silent in Voice Systems 4 years ago

Please make sure the phones are registering on the Voice Vlan and not the Data Vlan. The UC320W...

rbordner commented on UC320w: support for Belgium in Voice Systems 4 years ago

FrédéricI will have to check on Belgium dial plan support. We have a support group from Belgium...

rbordner commented on Cisco SPA509G to Cisco SPA509G in Voice Systems 4 years ago

Hi John,Sorry you couldn't get it to go...  can you email me the config for 2 phones and I'll have...

rbordner commented on Broken Download for SPA 5XX Linux SPC tool in Voice Systems 4 years ago

Craig,Can you please confirm the Linux Version you saw segment fault error on?The test team just...

rbordner commented on Broken Download for SPA 5XX Linux SPC tool in Voice Systems 4 years ago

Hi Craig,I'm checking with the SPA Phone team on the Linux SPC issue. Question:  Can you confirm...

rbordner commented on UC320 Dropping calls / intermittent SPA303 handset freezing in Voice Systems 4 years ago

Hi Daniel,Please open a Cisco Small Business support case on the issue you are seeing.After the...

rbordner commented on SPA525G2 Won't Reboot in Voice Systems 4 years ago

Douglas,Can you post the TAN & PID VID numbers from the phone label on your SPA525G2?I can...

rbordner commented on UC320 - Low volume on SIP trunks in Voice Systems 4 years ago

Hi Tom,Can you please open a Cisco Small Business support case on this?  I will instruct the...

rbordner commented on Intermittent Caller ID on fxo port in UK on UC320 in Voice Systems 4 years ago

The published PMF files have been updated and is documented here:https://supportforums.cisco.com/...

rbordner commented on SPA525G2 Won't Reboot in Voice Systems 4 years ago

Douglas,Please try to disabled cdp and lldp from the phone network setup. The switch might...

rbordner commented on pickup handset and see decline? in Voice Systems 4 years ago

Mark,Thanks for your post on this issue.  I'm checking with our internal test team on possible...

rbordner commented on Create custom routes on UC320W in Voice Systems 4 years ago

Marco, please email me at [email protected]

rbordner commented on Create custom routes on UC320W in Voice Systems 4 years ago

Marco,Are you looking to add a static route out of the data vlan interface?The WAN interface has...

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Product Engineer on SPA IP Phones










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