rehan_uet

Member Since: May 04, 2002

English
rehan_uet commented on UCCX 7.0, issues with HA cluster & problem with UCCX admin utility in Contact Center 10 months ago

What do u mean by cluster reboot? hard reboot of machine?

rehan_uet commented on UCCX 7.0, issues with HA cluster & problem with UCCX admin utility in Contact Center 10 months ago

I have already verified all services are enabled (on primary & secondary server) in UCCX...

rehan_uet commented on Is Nexus 7009 supported in Solarwind NMS in Server Networking 2 years ago

What version of solarwind are you using?Can we monitor the environment (temperature) of N7K in...

rehan_uet commented on Telepresence SX20 & MX300 in TelePresence 3 years ago

Hi,From Paulo Souza reply i get this imression that with SX20 along with UCM 9.x, we can have max...

rehan_uet commented on a-law to u-law in IP Telephony 3 years ago

But this call be going to IPCC express through CCM, will alaw work with IPCC express setup as well?...

rehan_uet commented on a-law to u-law in IP Telephony 3 years ago

in the region setting it simply provides the option of G.711 and does not provide a selection...

rehan_uet commented on a-law to u-law in IP Telephony 3 years ago

The SIP trunk configuration does not allow me to change it a-law until i dont check the box 'Media...

rehan_uet commented on a-law to u-law in IP Telephony 3 years ago

What will happen if we configure a-law on dial peer pointing to CCM and configure a-law on CCM sip...

rehan_uet commented on UCCX 8.5 CTI integration with CRM in Contact Center 3 years ago

Anand,Thanks for your response, the CRM application is not web based. It is built in VB with...

rehan_uet commented on redundency on extension mobility service in IP Telephony 3 years ago

As per the recomendation mentioned in the srnd document i have created another service on subcriber...

rehan_uet commented on calls not being recorded with AQM 8.5 in Contact Center 3 years ago

Actaully it was Java 7 where the page was greyed out, i downgraded it to version 6 update 20 but...

rehan_uet commented on calls not being recorded with AQM 8.5 in Contact Center 3 years ago

Now i can see that calls are being recorded on the agent and moving to server as well. I can see...

rehan_uet commented on UCXX 8.5 fresh installation in Contact Center 3 years ago

The DNS entries resolved the issue.

rehan_uet commented on UCXX 8.5 fresh installation in Contact Center 3 years ago

how can we add DNS client configuration on servers after installatoin?

rehan_uet commented on UCXX 8.5 fresh installation in Contact Center 3 years ago

The CTI manager is activated on both CCM servers.

rehan_uet commented on UCXX 8.5 fresh installation in Contact Center 3 years ago

Is this a mandatory requirement that all the CUCM and UCCX Pub\sub's hostnames entries are added in...

rehan_uet commented on how to convert subcriber to publisher in UCCX 5.0 in Contact Center 4 years ago

Hi Anand;I tried to re-activate the stores; after (unchecking agent, repository & historical...

rehan_uet commented on how to convert subcriber to publisher in UCCX 5.0 in Contact Center 4 years ago

Hi Anand,Thanks for your follow up; before this activity something very strange has been observed....

rehan_uet commented on how to convert subcriber to publisher in UCCX 5.0 in Contact Center 4 years ago

a little confusion, please clarify itto restore the backup; do i need to have the same setup as it...

rehan_uet commented on how to convert subcriber to publisher in UCCX 5.0 in Contact Center 4 years ago

Here is the summary of steps that i'll have to go through; please confirm so that i can plan this...

rehan_uet commented on how to convert subcriber to publisher in UCCX 5.0 in Contact Center 4 years ago

Hi Anand,Thanks for your response.As license files were obtained against the Publisher (which has...

rehan_uet commented on No data in Historical Reports - DB replication issue in Contact Center 4 years ago

As per control center the Publisher is the Mater & Subcriber is the Slave, so you mean i can de...

rehan_uet commented on UCCX (7.0) Servers gets stuck in Contact Center 4 years ago

Hi Anand,As already mentioned that during this state the machine is no more accessilbe through...

rehan_uet commented on Error messages on ASA in Firewalling 4 years ago

My understanding is there is no harm of these messages and these messages just give the alert...

rehan_uet commented on Error messages on ASA in Firewalling 4 years ago

Should I ignore these messages?

rehan_uet commented on UCCX 4.0 - Second node status is unknown in Contact Center 4 years ago

Anand - Thanks for your support; by starting windows CRS node and other relevant services resolved...

rehan_uet commented on Time synchronization in UCCX 7.0 setup in Contact Center 4 years ago

Would you please guide me how to enter into BIOS at start up.

rehan_uet commented on Time synchronization in UCCX 7.0 setup in Contact Center 4 years ago

I understand to adjust the time on Publisher for quick synchronization with NTP server but my...

rehan_uet commented on Time synchronization in UCCX 7.0 setup in Contact Center 4 years ago

Chris thanks for your reply.I'll synchronize the Publisher with external NTP to accurate the time...

rehan_uet commented on Not able to login to the CRS editor in Contact Center 4 years ago

Hi Karthik,there is no colons in the password and I killed the process as well but no luck. Even i...

rehan_uet commented on Not able to login to the CRS editor in Contact Center 4 years ago

hi Karthik,We have this issue on the same server where the CRS Admin service was crashed and...

rehan_uet commented on CRS Administration Service Crashed in Contact Center 4 years ago

Hi KarthikThanks for your support, issue resolved.

rehan_uet commented on dialing issue on PRI in IP Telephony 4 years ago

The problem is that I am using Cisco gateway with open source aesterisk plateform, in this...

rehan_uet commented on IVR integration with SQL DB in UCCX 7 in Contact Center 4 years ago

This query runs perfectly fine in the SQL studio and inserts the data into the pointed table and...

rehan_uet commented on IVR integration with SQL DB in UCCX 7 in Contact Center 4 years ago

Let me explaint the actual situation; I have added a node in my script to write the data into...

rehan_uet commented on IVR integration with SQL DB in UCCX 7 in Contact Center 4 years ago

Here are the findings based on your suggestions-     User has read / write rights in the databae...

rehan_uet commented on Static NAT and access from out side in ASA 8.4 in Firewalling 5 years ago

thanks; it worked

rehan_uet commented on add 2811 as h.323 gateway in IP Telephony 5 years ago

I have multiple interfaces on the gateway and each interface pointing towards the CUCM site and I...

rehan_uet commented on IVR in CCM7.0 in IP Telephony 5 years ago

I don't have Unity in my setup; what else options could be for the implementation of auto attendant...

rehan_uet commented on IVR in CCM7.0 in IP Telephony 5 years ago

I don't have UCCX in my setup; I have to run a very simple IVR for my IP Telephony setup. A welcome...

rehan_uet commented on IVR script in UCCX7 in Contact Center 5 years ago

Amer - I started reading your suggested guide and worked on very basic scripts. On a few steps I...

rehan_uet commented on IVR script in UCCX7 in Contact Center 5 years ago

yes, this is first time I am going to use script editor, just want some guidance to develop an ivr...

rehan_uet commented on IPCC Express 7.0 - Wall board not updated in Contact Center 5 years ago

I have planned to restart the system over the weekend, what steps should be followed during the...

rehan_uet commented on VLAN filtering in LAN, Switching and Routing 5 years ago

I removedvlan access-map FILTER_MAP 20action forwardbut communication could not be stopped.

rehan_uet commented on IPCC Express upgrade 4.0 to 8.5 in Contact Center 5 years ago

What is this "upgrade entitlement license", has it to be ordered separately along with 8.5 software.

rehan_uet commented on NTP configuration in Network Management 6 years ago

This tool works for such conversion but I just needed to know that; is there any way that I can see...

rehan_uet commented on CCM 7.1 - 7975 IP Phone with SIP in IP Telephony 6 years ago

I believe If I add a phone as a SIP device it will work as SIP terminal, how can i verify that the...

rehan_uet commented on CTS Manager & Multipoint connectivity with CA Spectrum Management Software through SNMP v2 in TelePresence 6 years ago

And what are MIBs & OIDs required for CTS 3000 System.

rehan_uet commented on CCM 7.0 integration with 3rd party billing system in IP Telephony 6 years ago

If the billing software is not compatible, the billing system developer would like to know the CDR...

rehan_uet commented on ACE 4700 in Application Networking 7 years ago

hi>The software license is for per second transactions like for max 7500 TPS how much maximum...

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