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Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 11 hours ago

Hi Ayodeji, i have PCCE deployment where there is nothing like defining Agent targeting rule (ATR...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 16 hours ago

[email protected] Okanlawon   Thanks for support. I agree 1198 is the Correlation ID. Yes, I accept RTR...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 17 hours ago

[email protected] Okanlawon   I followed the Consult Transfer procedure. On Cisco Finesse, red error...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 18 hours ago

@Ayodeji Okanlawon   thanks. I dint knew dis. M doing BLIND TRANSFER. thanks a ton. M on break....

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 19 hours ago

@Sasikumar Divvela   Nope. No IF condition is configured in Skillgroup. @Ayodeji Okanlawon   I...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 20 hours ago

Hi Ayodeji, Thanks for taking time and interest to work on this case. Do you have a RP in cucm...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 22 hours ago

@Sasikumar Divvela   Already done that part and so I confirmed 60-70% agents are available in hindi...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 day ago

@Sasikumar Divvela   I guess this is causing the issue. I checked by call tracker utility in ICM...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 day ago

One more weird thing which I missed to share. When Agent extn 1006 dials 65030 from Finesse desktop...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 day ago

Hi Sasikumar, Are you sending transfer call to VRU ?  No. Am not. am using PCCE. In PCCE Dial...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 day ago

Hi Sasikumar, Thanks for response. And are you doing consult or Blind transfer. Am doing BLIND...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 day ago

Hi friends, using PCCE 11.5. Am getting Error on Finesse agent desktop while transferring to...

Ritesh Desai commented on Several features not working with 3.2.1 in Cisco CLI Analyzer 3 days ago

@billlippai   Agree to 1st issue which I also faced. i.e. Saving log files and does not show in...

Ritesh Desai commented on Voice is Breaking During IVR in Contact Center 3 days ago

Hi Siva, Can you please tell how you are dialling internally? Voice is Breaking during IVR You...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 4 days ago

Folks, Any luck? Please suggest... regards, Ritesh Desai.

Ritesh Desai commented on contact centre holiday/working hrs check with main script in Contact Center 4 days ago

Hi @VIJAY JOHN  You can use "Day of Week" and "Time" node in General tab of Pallete in Script...

Ritesh Desai commented on "This page can't be displayed" when trying to run CCE web setup in Contact Center 4 days ago

[email protected]_cisco_cisco  I have installed in production setup at customers place. I never run into this...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 week ago

Hi Omar, Still the issue persists but to be more precise below is scenario explained... I have...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 week ago

Hi, above got solved because of wrong script mapped in ICM. now am testing a scenario where agent...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 week ago

Hi Omar, thanks for guidance. Configured as you suggested. CTI RP for Hindi and English shows me...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 1 week ago

Hey folks, Am looking for same config. Am using UCCE solution. Eg: in my scenario, if agent...

Ritesh Desai commented on PRI Trunk Group Hunting Behavior in IP Telephony 1 week ago

@kurmai   Well explained!! +5 regards, Ritesh Desai.

Ritesh Desai commented on DTMF pass automatically on PSTN calls. in IP Telephony 3 weeks ago

Hi folks, Any luck. please help. regards, Ritesh Desai.

Ritesh Desai commented on How to FAC timeout to 10sec on CallManager in IP Telephony 3 weeks ago

Hello folks, Need guidance. Call goes to FAC enabled route pattern and enters correct FAC code....

Ritesh Desai commented on Call drop at Queue to Agent in Contact Center 1 month ago

Hi David, Thanks for asking. I have resolved the issue. In Queue to Agent node, I have enabled...

Ritesh Desai commented on ANI announcement in UNITY CONNECTION. in IP Telephony 1 month ago

Dear Rob sir, Instead of hearing Sender's ANI / Mobile No, I hear name "VM_<name...

Ritesh Desai commented on ANI announcement in UNITY CONNECTION. in IP Telephony 1 month ago

[email protected] Huffman  sir... Thanks & regards, Ritesh Desai.

Ritesh Desai commented on Enter Force Authorization Code - CIPC display timer in IP Telephony 1 month ago

Hey JAVA, Thanks for suggestion. Yes, that can be possibility here. I have 3 FAC Codes in my...

Ritesh Desai commented on Finesse Team Resource error. in Contact Center 2 months ago

Dear karen, try doin below. utils service stop Cisco Finesse Tomcat utils service stop Cisco...

Ritesh Desai commented on Finesse Team Resource error. in Contact Center 2 months ago

Hi Karen, Please find the image. Hope this helps. Please rate helpful. regards, Ritesh Desai.

Ritesh Desai commented on Finesse Team Resource error. in Contact Center 2 months ago

Hi karen, make sure you have created RmCmuser in CUCM. Finesse architecture says finesse server...

Ritesh Desai commented on Media resource config for 2 device pools. in IP Telephony 2 months ago

Dear Manish, If I had 1 Voice Gateway with 2 device pools. How can I achieve this. This is my...

Ritesh Desai commented on NTP Server configuration. in Contact Center 2 months ago

Dear Chris, Thanks... While changing the NTP Cisco VOS notified that license would be in-validated...

Ritesh Desai commented on NTP Server configuration. in Contact Center 2 months ago

Hi Mark, admin:utils ntp status ntpd (pid 16595) is running... remote refid st t when poll reach...

Ritesh Desai commented on CUCM 11.0.1 | CP-8851 Phone is Registering. in IP Telephony 2 months ago

Dear Deepak and Jaime, How do I make sure SIP 8851 firmware sipxx.8851.11.0.1 is installed...

Ritesh Desai commented on CUCM SIP Trunk - DMS - Voice Recording - Verint in IP Telephony 2 months ago

Dear Christopher, Am having Internal calls not recording issue between CUCM - VERINT. I can...

Ritesh Desai commented on CUCM 11.0.1 | CP-8851 Phone is Registering. in IP Telephony 2 months ago

Dear Deepak, Thanks for interest shown. Does working phone shows same  vlan id as non working...

Ritesh Desai commented on CUCM 11.0.1 | CP-8851 Phone is Registering. in IP Telephony 2 months ago

Dear Jaime, Are you pointing to the right TFTP? TFTP IP Addresses are correct. Can you...

Ritesh Desai commented on CUCM 11.0.1 | CP-8851 Phone is Registering. in IP Telephony 2 months ago

@Jaime Valencia   Hey Hi, Thanks for reply. For Non working phone... it remains in "Phone is...

Ritesh Desai commented on CUCM 11.0.1 | CP-8851 Phone is Registering. in IP Telephony 2 months ago

CUCM's are restarted after firmware install to take effect. regards, Ritesh Desai.

Ritesh Desai commented on CUCM11.0.1 - VMware tools Not Running. in IP Telephony 2 months ago

Thanks Manish, It has resolved the issue. Will draft the process for future reference... regards...

Ritesh Desai commented on Unknown RTP version 1,3 in CUCM 11.0.1 in IP Telephony 2 months ago

@Leszek Wojnarski   Answers to your questions... did this ever work? 1st time am working on Call...

Ritesh Desai commented on Unknown RTP version 1,3 in CUCM 11.0.1 in IP Telephony 2 months ago

Hey folks... @Manish Gogna  No luck after changing recording source to PHONE. @Leszek Wojnarski ...

Ritesh Desai commented on Unknown RTP version 1,3 in CUCM 11.0.1 in IP Telephony 2 months ago

@Leszek Wojnarski   Thanks... Is VERINTConfigured to accept whatever codec is needed am not sure...

Ritesh Desai commented on Unknown RTP version 1,3 in CUCM 11.0.1 in IP Telephony 2 months ago

Hi Manish, Will test and update on this case... regards, Ritesh Desai.

Ritesh Desai commented on 2 Opening greetings in CUC. in IP Telephony 3 months ago

Hey Wilson, Thanks for reply. Sorry in delayed response... Again I contacted TAC and he said CTI...

Ritesh Desai commented on 2 Opening greetings in CUC. in IP Telephony 3 months ago

Hi Wilson, Reached with TAC team and they suggested CTI RP is not needed. On inbound trunk...

Ritesh Desai commented on 2 Opening greetings in CUC. in IP Telephony 3 months ago

Hey Wilson, I have 13  where agent belongs to. When customer calls CC, during non-production hours...

Ritesh Desai commented on 2 Opening greetings in CUC. in IP Telephony 3 months ago

so you mean there are two types of callers and both should get different types of Greetings?...

Ritesh Desai commented on 2 Opening greetings in CUC. in IP Telephony 3 months ago

Dear Wilson, Appreciate your interest shown. From above, all 3 are same. Am worried how shall I...

Bio

- Passion to learn something new.
- Research and development on Contact Center and IP telephony.
- Implementing, configuring & troubleshooting of UCCE
- Implementating, configuring and troubleshooting of CUCM and IM&P.

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