English
Ritesh Desai commented on PCCE 11 CUIC Customized Reports | Assign permissions a challenge. in Contact Center 18 hours ago

Hi Geoff, Thanks. I have raised the TAC and they have escalated to BU team. Waiting for their...

Ritesh Desai commented on SIP Proxy Guide. in Contact Center 1 day ago

Hi Chris, It will be used for PCCE deployment. thanks & regards, Ritesh Desai.

Ritesh Desai commented on PCCE 11 CUIC Customized Reports | Assign permissions a challenge. in Contact Center 5 days ago

Folks, Suggestions / guidance please... thanks & regards, Ritesh Desai.

Ritesh Desai commented on Droped calls goes to Preservation Mode | 7841 Phones | CUCM 11.5 in IP Telephony 1 month ago

Hi All, the cause of the issue in my scenario was due to a CIPC was registered under 2 active...

Ritesh Desai commented on Droped calls goes to Preservation Mode | 7841 Phones | CUCM 11.5 in IP Telephony 1 month ago

Hi, Refer URL: https://supportforums.cisco.com/discussion/12753526/cisco-7821-preservat... It also...

Ritesh Desai commented on Enable SIP OPTIONS 200OK on CUBE. in IP Telephony 1 month ago

Hi folks, Ny luck folks... SIP Trunk between my SBC and Client SBC shows down. any other...

Ritesh Desai commented on Enable SIP OPTIONS 200OK on CUBE. in IP Telephony 1 month ago

Hi Rajan, Im facing difficulty. I have a SIP dial-peer configured and pointing to remote SIP Trunk...

Ritesh Desai commented on Enable SIP OPTIONS 200OK on CUBE. in IP Telephony 1 month ago

Hi Rajan, I got a customer saying, ports are opened only for Virtual IP. Can you suggest how shall...

Ritesh Desai commented on CUBE SBC failover clarification. in Contact Center 1 month ago

@Chris Deren   I tried replying your post yesterday. But somehow your post was missing on support...

Ritesh Desai commented on CUBE SBC failover clarification. in Contact Center 1 month ago

Hi Ayodeji, Thanks for reply. I studied yesterday night and found RG Infrastructure needs to be...

Ritesh Desai commented on Enable SIP OPTIONS 200OK on CUBE. in IP Telephony 1 month ago

Hi @rajan, I have configured as per the guide but looks like ports not telneting. thanks &...

Ritesh Desai commented on CUBE SBC failover clarification. in Contact Center 1 month ago

Hi folks, any luck? thanks & regards, Ritesh Desai

Ritesh Desai commented on NTP time mismatch between CUCM & VG. in IP Telephony 1 month ago

Hi James, Problem got resolved yesterday. During the deployment, timezone was set was GMT +0....

Ritesh Desai commented on NTP time mismatch between CUCM & VG. in IP Telephony 1 month ago

Hi James, What you have suggested did not worked for me. On CUCM, it shows GMT and 1 hour back...

Ritesh Desai commented on NTP time mismatch between CUCM & VG. in IP Telephony 1 month ago

Hi James, Very helpfull. Thanks. On Router, command was successful and timezone changed to BST. I...

Ritesh Desai commented on NTP time mismatch between CUCM & VG. in IP Telephony 1 month ago

Dear Chris, Thanks... I used what you suggest me. Tough it takes GMT time not British Summer Time...

Ritesh Desai commented on NTP time mismatch between CUCM & VG. in IP Telephony 1 month ago

Hi Chris, Statement from te URL which you shared, the United Kingdom is not on GMT all year, it...

Ritesh Desai commented on NTP time mismatch between CUCM & VG. in IP Telephony 1 month ago

Thanks Chris... in CUCM CLI, i see the same time under Current Time in UTC and Current time in <...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Hi Ayodeji, i have PCCE deployment where there is nothing like defining Agent targeting rule (ATR...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

[email protected] Okanlawon   Thanks for support. I agree 1198 is the Correlation ID. Yes, I accept RTR...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

[email protected] Okanlawon   I followed the Consult Transfer procedure. On Cisco Finesse, red error...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

@Ayodeji Okanlawon   thanks. I dint knew dis. M doing BLIND TRANSFER. thanks a ton. M on break....

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

@Sasikumar Divvela   Nope. No IF condition is configured in Skillgroup. @Ayodeji Okanlawon   I...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Hi Ayodeji, Thanks for taking time and interest to work on this case. Do you have a RP in cucm...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

@Sasikumar Divvela   Already done that part and so I confirmed 60-70% agents are available in hindi...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

@Sasikumar Divvela   I guess this is causing the issue. I checked by call tracker utility in ICM...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

One more weird thing which I missed to share. When Agent extn 1006 dials 65030 from Finesse desktop...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Hi Sasikumar, Are you sending transfer call to VRU ?  No. Am not. am using PCCE. In PCCE Dial...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Hi Sasikumar, Thanks for response. And are you doing consult or Blind transfer. Am doing BLIND...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Hi friends, using PCCE 11.5. Am getting Error on Finesse agent desktop while transferring to...

Ritesh Desai commented on Several features not working with 3.2.1 in Cisco CLI Analyzer 2 months ago

@billlippai   Agree to 1st issue which I also faced. i.e. Saving log files and does not show in...

Ritesh Desai commented on Voice is Breaking During IVR in Contact Center 2 months ago

Hi Siva, Can you please tell how you are dialling internally? Voice is Breaking during IVR You...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Folks, Any luck? Please suggest... regards, Ritesh Desai.

Ritesh Desai commented on contact centre holiday/working hrs check with main script in Contact Center 2 months ago

Hi @VIJAY JOHN  You can use "Day of Week" and "Time" node in General tab of Pallete in Script...

Ritesh Desai commented on "This page can't be displayed" when trying to run CCE web setup in Contact Center 2 months ago

[email protected]_cisco_cisco  I have installed in production setup at customers place. I never run into this...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Hi Omar, Still the issue persists but to be more precise below is scenario explained... I have...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Hi, above got solved because of wrong script mapped in ICM. now am testing a scenario where agent...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 2 months ago

Hi Omar, thanks for guidance. Configured as you suggested. CTI RP for Hindi and English shows me...

Ritesh Desai commented on Agent transfer to skill group.. in Contact Center 3 months ago

Hey folks, Am looking for same config. Am using UCCE solution. Eg: in my scenario, if agent...

Ritesh Desai commented on PRI Trunk Group Hunting Behavior in IP Telephony 3 months ago

@kurmai   Well explained!! +5 regards, Ritesh Desai.

Ritesh Desai commented on DTMF pass automatically on PSTN calls. in IP Telephony 3 months ago

Hi folks, Any luck. please help. regards, Ritesh Desai.

Ritesh Desai commented on How to FAC timeout to 10sec on CallManager in IP Telephony 3 months ago

Hello folks, Need guidance. Call goes to FAC enabled route pattern and enters correct FAC code....

Ritesh Desai commented on Call drop at Queue to Agent in Contact Center 3 months ago

Hi David, Thanks for asking. I have resolved the issue. In Queue to Agent node, I have enabled...

Ritesh Desai commented on ANI announcement in UNITY CONNECTION. in IP Telephony 4 months ago

Dear Rob sir, Instead of hearing Sender's ANI / Mobile No, I hear name "VM_<name...

Ritesh Desai commented on ANI announcement in UNITY CONNECTION. in IP Telephony 4 months ago

[email protected] Huffman  sir... Thanks & regards, Ritesh Desai.

Ritesh Desai commented on Enter Force Authorization Code - CIPC display timer in IP Telephony 4 months ago

Hey JAVA, Thanks for suggestion. Yes, that can be possibility here. I have 3 FAC Codes in my...

Ritesh Desai commented on Finesse Team Resource error. in Contact Center 4 months ago

Dear karen, try doin below. utils service stop Cisco Finesse Tomcat utils service stop Cisco...

Ritesh Desai commented on Finesse Team Resource error. in Contact Center 4 months ago

Hi Karen, Please find the image. Hope this helps. Please rate helpful. regards, Ritesh Desai.

Ritesh Desai commented on Finesse Team Resource error. in Contact Center 4 months ago

Hi karen, make sure you have created RmCmuser in CUCM. Finesse architecture says finesse server...

Ritesh Desai commented on Media resource config for 2 device pools. in IP Telephony 4 months ago

Dear Manish, If I had 1 Voice Gateway with 2 device pools. How can I achieve this. This is my...

Bio

- Passion to learn something new.
- Research and development on Contact Center and IP telephony.
- Implementing, configuring & troubleshooting of UCCE
- Implementating, configuring and troubleshooting of CUCM and IM&P.

User Badges:

Ritesh Desai's Stats

Points66
Discussion started 97
Answers marked as Correct 2
Endorsed 1
Content Rated 142

Interests

You have not set your interests.