Hoan Mai

Member Since: Jul 23, 2009

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Hoan Mai commented on Calls from jabber.com client in Jabber Video Support 4 years ago

Allan,Have you register the SIP srv record for your domain, i.e. @companyDomain.com ? If not, it...

Hoan Mai commented on Is it possible to embed Jabber Video for Telepresence in a webpage? in Jabber Video Support 4 years ago

Andrea,You can buy our subscribed service to allow more parties to join.  See link http://www.cisco...

Hoan Mai commented on Is it possible to embed Jabber Video for Telepresence in a webpage? in Jabber Video Support 4 years ago

Hi Andrea,You need a jabber client with the installed app to run.  You can dial to a static bridge(...

Hoan Mai commented on Cisco Jabber on Windows 7 64 Bits in Jabber Video Support 4 years ago

Hi Jeff,Go to the manufacture's download site and see if you can install the latest driver to see...

Hoan Mai commented on Which ports and ACL ( servers) need to be opened for Jabber Video in Jabber Video Support 4 years ago

Hi Saurabh,Please refer to this doc - https://supportforums.cisco.com/docs/DOC-23227#comment-...

Hoan Mai commented on Free Jabber not dialing a registered C40 in Jabber Video Support 4 years ago

Rahul,Did you register your VCSe's domain?  Can you do an nslookup?Thanks,Rick Mai

Hoan Mai commented on CISCO JABBER VIDEO - C20 in Jabber Video Support 4 years ago

Alicia,You can subscribe your C20 to WTP service and it will have an @webex.com name- http://www....

Hoan Mai commented on Jabber WebEx Telepresence (MOVI) Download Site in WebEx Telepresence 4 years ago

Hi Jason,You can use this version to switch between the clouds.http://www.cisco.com/cisco/software...

Hoan Mai commented on How to remove free jabber for Mac (need to install local provisioned version) in Jabber Video Support 4 years ago

Hi Douglas,you can use the jabber version 4.4 from cisco.com .  It will allow you to change the...

Hoan Mai commented on How to remove free jabber for Mac (need to install local provisioned version) in Jabber Video Support 4 years ago

Douglas,Try the following procedure:1. Delete com.cisco.JabberVideo.plistGo to user folder (...

Hoan Mai commented on Cisco WebEx Telepresence Jabber - Multiple Machines in WebEx Telepresence 4 years ago

Hi Dan,Each Webex jabber account is associated with only 1 PC and can only be use 1 at a time.  If...

Hoan Mai commented on Cannot install Jabber 4.4 or Movi 4.2 in Jabber Video Support 4 years ago

Kyle,1. Check on the app/system/security log to see if there's an error on the installer.2. Make...

Hoan Mai commented on Cannot install Jabber 4.4 or Movi 4.2 in Jabber Video Support 4 years ago

Hi Kyle,If not, you should be able to install the client since it's already removed.Rick Mai

Hoan Mai commented on Cisco Jabber for Ipad - No Presence. in Jabber Video Support 4 years ago

Hi Patrick,Since your client registered to a VCS, this would be the right forum. https://...

Hoan Mai commented on Cannot install Jabber 4.4 or Movi 4.2 in Jabber Video Support 4 years ago

Hi Kyle,Your best bet is to un-install any instance of jabber and download the generic version of...

Hoan Mai commented on Jabber Outbound Calls to outside Domains in Jabber Video Support 4 years ago

Hi,Have you check to see if the domain has SIP srv records so jabber can resolve via DNS?Rick Mai

Hoan Mai commented on Cisco Jabber for Ipad - No Presence. in Jabber Video Support 4 years ago

This is not the right forum for this question as it only deals with free ciscojabbervideo. You need...

Hoan Mai commented on Jabber video not working with VCS starter pack in Jabber Video Support 4 years ago

Hi Aashta,This is not the right forum for this question as it only deals with free...

Hoan Mai commented on Cannot activate Callway in a E20 in WebEx Telepresence 5 years ago

Please open a ticket and we can help you.Thanks,Rick Mai

Hoan Mai commented on Fix email associated to my Jabber account... in Jabber Video Support 5 years ago

Hi Christian,I've just reset your account.  Go ahead and re-register your account with the correct...

Hoan Mai commented on Login Failed error message in Jabber Video Support 5 years ago

Please refer to this doc for the firewall settings -https://supportforums.cisco.com/docs/DOC-...

Hoan Mai commented on Sip Jabber Registration error in Jabber Video Support 5 years ago

Hi Marc,Please go to the site and re-register your same account with the correct credential/email...

Hoan Mai commented on Callway Audio question. in WebEx Telepresence 5 years ago

Beom,As part of the sign up, you will be assign a routable DID's on your EP.  You will be able to...

Hoan Mai commented on Change email in Jabber Video Support 5 years ago

Henrik,This can't be change at this time.Rick Mai

Hoan Mai commented on Update e-mail address in Jabber video account in Jabber Video Support 5 years ago

Anton,You need to sign up a different account with a different email address.  It can't be change...

Hoan Mai commented on H.323 Endpoint calling to MeetMe Failure in WebEx Telepresence 5 years ago

Richard,You might want to open a TAC ticketc with the VCS team to look into further on why the...

Hoan Mai commented on MeetMe Conference bridge Question in WebEx Telepresence 5 years ago

Hi Richard,At this time, the bridge is static and can't be change.Rick Mai

Hoan Mai commented on Can we make SIP and H323 Annex O calls from free Jabber Video beta? in Jabber Video Support 5 years ago

Brett,CJV will try sip 1st then h323 as the order of preference.  The SRV record needs to be...

Hoan Mai commented on Can we make SIP and H323 Annex O calls from free Jabber Video beta? in Jabber Video Support 5 years ago

Brett,It does not support [email protected]_address dialing.  Only h323 ep with [email protected] Mai

Hoan Mai commented on is MOVI the same as Cisco Jabber Video for TelePresence? in Jabber Video Support 5 years ago

Hi Natalie,1. is MOVI the same thing as Cisco Jabber Video for TelePresence? It had the same look/...

Hoan Mai commented on SIP Trank for VCS express in Jabber Video Support 5 years ago

Mikhail,Is this is the product that you're asking?http://www.cisco.com/en/US/docs/telepresence/...

Hoan Mai commented on Cisco Jabber Video to iPhone? in Jabber Video Support 5 years ago

CJV to iPhone directly is not supported.  An app needs to be stand SIP base.Rick Mai

Hoan Mai commented on settings for e20 in Jabber Video Support 5 years ago

Hi John,This is specific for Jabber registering to the cloud.  You need a different jabber version...

Hoan Mai commented on RDP Issue in Jabber Video Support 5 years ago

hmm,I have not run into this issue as I have multiple RDP sessions on port 3389 unless you have an...

Hoan Mai commented on Login Failed in Jabber Video Support 5 years ago

hmm,missing a period is not good.  Try un-install and re-install the app to see if you can see the...

Hoan Mai commented on Login Failed in Jabber Video Support 5 years ago

Hi Adam,put in a . (period) in the SIP Domain field and try.Rick Mai

Hoan Mai commented on resolved: OS X - Camera not found in Jabber Video Support 5 years ago

Hi,Do you have any other application that might be using/running the camera at the moment?Please...

Hoan Mai commented on Login Failed in Jabber Video Support 5 years ago

Hi Adam,1. Before you logged into CJV, there's a sign-in settings, please post the screen capture...

Hoan Mai commented on Camera not detected in Jabber Video Support 5 years ago

Ian,Try to upgrade the driver http://www.3ivx.com/download/macos.html  This had worked with iSight...

Hoan Mai commented on I would like to change my username in Jabber Video Support 5 years ago

Hi Cristina,This feature is not available at this time.Rick Mai

Hoan Mai commented on no video no audio in Jabber Video Support 5 years ago

Frank,Make sure that you can do a self-view to verify that the video is displayed properly.Rick Mai

Hoan Mai commented on Cisco Jabber on Windows 7 64 Bits in Jabber Video Support 5 years ago

Hi Cristian,CJV will work on Windows 7 64 bit.Rick Mai

Hoan Mai commented on Update e-mail address in Jabber video account in Jabber Video Support 5 years ago

Hi Simon,At this point, we don't have this capability.  You can create another account with a...

Hoan Mai commented on Jabber dropping calls after 20seconds in Jabber Video Support 5 years ago

Hi David,This is a wrong thread for this discussion.  This is the Jabber Video Express that...

Hoan Mai commented on VCS to callway Good, Callway to VCS - No Go in WebEx Telepresence 5 years ago

Hi Chris,Have you look at this document? https://supportforums.cisco.com/docs/DOC-20542Each...

Hoan Mai commented on 3rd level domain support for Callway? in WebEx Telepresence 5 years ago

Jeremy,At this time, only the @callway.com domain is supported.Rick Mai

Hoan Mai commented on Callway Service in Spain in WebEx Telepresence 5 years ago

Hello Maria,Callway is available in the US.  The service roadmap will be in Europe as well.

Hoan Mai commented on Where do I find the legal Terms of Service for Callway? in WebEx Telepresence 5 years ago

Hi Jason,I'll work on getting this posted.Rick Mai

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