Hoan Mai

Member Since: Jul 23, 2009

English
Hoan Mai commented on Calls from jabber.com client in Jabber Video Support 3 years ago

Allan,Have you register the SIP srv record for your domain, i.e. @companyDomain.com ? If not, it...

Hoan Mai commented on Is it possible to embed Jabber Video for Telepresence in a webpage? in Jabber Video Support 3 years ago

Andrea,You can buy our subscribed service to allow more parties to join.  See link http://www.cisco...

Hoan Mai commented on Is it possible to embed Jabber Video for Telepresence in a webpage? in Jabber Video Support 3 years ago

Hi Andrea,You need a jabber client with the installed app to run.  You can dial to a static bridge(...

Hoan Mai commented on Cisco Jabber on Windows 7 64 Bits in Jabber Video Support 3 years ago

Hi Jeff,Go to the manufacture's download site and see if you can install the latest driver to see...

Hoan Mai commented on Which ports and ACL ( servers) need to be opened for Jabber Video in Jabber Video Support 3 years ago

Hi Saurabh,Please refer to this doc - https://supportforums.cisco.com/docs/DOC-23227#comment-...

Hoan Mai commented on Free Jabber not dialing a registered C40 in Jabber Video Support 3 years ago

Rahul,Did you register your VCSe's domain?  Can you do an nslookup?Thanks,Rick Mai

Hoan Mai commented on CISCO JABBER VIDEO - C20 in Jabber Video Support 4 years ago

Alicia,You can subscribe your C20 to WTP service and it will have an @webex.com name- http://www....

Hoan Mai commented on Jabber WebEx Telepresence (MOVI) Download Site in WebEx Telepresence 4 years ago

Hi Jason,You can use this version to switch between the clouds.http://www.cisco.com/cisco/software...

Hoan Mai commented on How to remove free jabber for Mac (need to install local provisioned version) in Jabber Video Support 4 years ago

Hi Douglas,you can use the jabber version 4.4 from cisco.com .  It will allow you to change the...

Hoan Mai commented on How to remove free jabber for Mac (need to install local provisioned version) in Jabber Video Support 4 years ago

Douglas,Try the following procedure:1. Delete com.cisco.JabberVideo.plistGo to user folder (...

Hoan Mai commented on Cisco WebEx Telepresence Jabber - Multiple Machines in WebEx Telepresence 4 years ago

Hi Dan,Each Webex jabber account is associated with only 1 PC and can only be use 1 at a time.  If...

Hoan Mai commented on Cannot install Jabber 4.4 or Movi 4.2 in Jabber Video Support 4 years ago

Kyle,1. Check on the app/system/security log to see if there's an error on the installer.2. Make...

Hoan Mai commented on Cannot install Jabber 4.4 or Movi 4.2 in Jabber Video Support 4 years ago

Hi Kyle,If not, you should be able to install the client since it's already removed.Rick Mai

Hoan Mai commented on Cisco Jabber for Ipad - No Presence. in Jabber Video Support 4 years ago

Hi Patrick,Since your client registered to a VCS, this would be the right forum. https://...

Hoan Mai commented on Cannot install Jabber 4.4 or Movi 4.2 in Jabber Video Support 4 years ago

Hi Kyle,Your best bet is to un-install any instance of jabber and download the generic version of...

Hoan Mai commented on Jabber Outbound Calls to outside Domains in Jabber Video Support 4 years ago

Hi,Have you check to see if the domain has SIP srv records so jabber can resolve via DNS?Rick Mai

Hoan Mai commented on Cisco Jabber for Ipad - No Presence. in Jabber Video Support 4 years ago

This is not the right forum for this question as it only deals with free ciscojabbervideo. You need...

Hoan Mai commented on Jabber video not working with VCS starter pack in Jabber Video Support 4 years ago

Hi Aashta,This is not the right forum for this question as it only deals with free...

Hoan Mai commented on Fix email associated to my Jabber account... in Jabber Video Support 4 years ago

Hi Christian,I've just reset your account.  Go ahead and re-register your account with the correct...

Hoan Mai commented on Login Failed error message in Jabber Video Support 4 years ago

Please refer to this doc for the firewall settings -https://supportforums.cisco.com/docs/DOC-...

Hoan Mai commented on Sip Jabber Registration error in Jabber Video Support 4 years ago

Hi Marc,Please go to the site and re-register your same account with the correct credential/email...

Hoan Mai commented on Change email in Jabber Video Support 4 years ago

Henrik,This can't be change at this time.Rick Mai

Hoan Mai commented on Update e-mail address in Jabber video account in Jabber Video Support 4 years ago

Anton,You need to sign up a different account with a different email address.  It can't be change...

Hoan Mai commented on Can we make SIP and H323 Annex O calls from free Jabber Video beta? in Jabber Video Support 4 years ago

Brett,CJV will try sip 1st then h323 as the order of preference.  The SRV record needs to be...

Hoan Mai commented on Can we make SIP and H323 Annex O calls from free Jabber Video beta? in Jabber Video Support 4 years ago

Brett,It does not support [email protected]_address dialing.  Only h323 ep with [email protected] Mai

Hoan Mai commented on is MOVI the same as Cisco Jabber Video for TelePresence? in Jabber Video Support 4 years ago

Hi Natalie,1. is MOVI the same thing as Cisco Jabber Video for TelePresence? It had the same look/...

Hoan Mai commented on SIP Trank for VCS express in Jabber Video Support 4 years ago

Mikhail,Is this is the product that you're asking?http://www.cisco.com/en/US/docs/telepresence/...

Hoan Mai commented on Cisco Jabber Video to iPhone? in Jabber Video Support 4 years ago

CJV to iPhone directly is not supported.  An app needs to be stand SIP base.Rick Mai

Hoan Mai commented on settings for e20 in Jabber Video Support 4 years ago

Hi John,This is specific for Jabber registering to the cloud.  You need a different jabber version...

Hoan Mai commented on RDP Issue in Jabber Video Support 4 years ago

hmm,I have not run into this issue as I have multiple RDP sessions on port 3389 unless you have an...

Hoan Mai commented on Login Failed in Jabber Video Support 4 years ago

hmm,missing a period is not good.  Try un-install and re-install the app to see if you can see the...

Hoan Mai commented on Login Failed in Jabber Video Support 4 years ago

Hi Adam,put in a . (period) in the SIP Domain field and try.Rick Mai

Hoan Mai commented on resolved: OS X - Camera not found in Jabber Video Support 4 years ago

Hi,Do you have any other application that might be using/running the camera at the moment?Please...

Hoan Mai commented on Login Failed in Jabber Video Support 4 years ago

Hi Adam,1. Before you logged into CJV, there's a sign-in settings, please post the screen capture...

Hoan Mai commented on Camera not detected in Jabber Video Support 4 years ago

Ian,Try to upgrade the driver http://www.3ivx.com/download/macos.html  This had worked with iSight...

Hoan Mai commented on I would like to change my username in Jabber Video Support 4 years ago

Hi Cristina,This feature is not available at this time.Rick Mai

Hoan Mai commented on no video no audio in Jabber Video Support 4 years ago

Frank,Make sure that you can do a self-view to verify that the video is displayed properly.Rick Mai

Hoan Mai commented on Cisco Jabber on Windows 7 64 Bits in Jabber Video Support 4 years ago

Hi Cristian,CJV will work on Windows 7 64 bit.Rick Mai

Hoan Mai commented on Update e-mail address in Jabber video account in Jabber Video Support 4 years ago

Hi Simon,At this point, we don't have this capability.  You can create another account with a...

Hoan Mai commented on Jabber dropping calls after 20seconds in Jabber Video Support 4 years ago

Hi David,This is a wrong thread for this discussion.  This is the Jabber Video Express that...

Hoan Mai commented on VSOM Downgrade in Physical Security 5 years ago

Mitch,You should post the whole error on the startup.  Make sure that you'renot binding your NIC....

Hoan Mai commented on Badge import to CPAM in Physical Security 5 years ago

Unfortunately, the only way to import badges in to the system at this time is to manually add one...

Hoan Mai commented on CIVS-MSP-1RU for Video Surveillance Question in Physical Security 5 years ago

Alex,There's no RAID capability on the 1RU platform.http://www.cisco.com/en/US/partner/docs/...

Hoan Mai commented on Unity 7.0(2) and Exchange 2007 in Unified Communications Applications 6 years ago

Hi Eric,From my TAC exp, you need the OAB or else Unity won't deliver and forward messages properly...

Hoan Mai commented on Unity Upgrade - 4.0(5) to 7.0 Cobras and GSM - Internet Subscriber in Unified Communications Applications 6 years ago

Hi William,Cobras has it limitation when it comes to internet subscriber -noted in the link :...

Hoan Mai commented on Unity Connection 7.X Migration from Unity 4.2 (COBRAS) Error on Restore Messages in Unified Communications Applications 6 years ago

Hi,Make sure you check the followings -1. Stopped all the 3rd party anti-virus applications and...

Hoan Mai commented on Unity 5.0 silent time between prompts and messages? in Unified Communications Applications 6 years ago

Is the problem happens after entering the password? You might have MAPI delay from Exchange.Do you...

Hoan Mai commented on Cisco Unity in Unified Communications Applications 6 years ago

Make sure that you run the AD 2008 XML Test since it's AD2008.Check the CCO for the download.It...

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