rob.huffman

Member Since: Apr 27, 2005

English
rob.huffman commented on after upgrade of CUCM, on 8851 DN has been dialed, but the call display shows a directory URI in IP Telephony 8 hours ago

Hi Ali/Christian, I believe it's related to this bug and the fix that Ali nicely noted (+5 Ali!)...

rob.huffman commented on CUCM 10.5 System Reporting Tools --- Port Usage tool in Voice over IP 8 hours ago

Hi Frank, The Unity Connection Serviceability application would not be included in the Cisco...

rob.huffman commented on Hunt pilot to voicemail failure in Unified Communications Applications 10 hours ago

Hi David, EDIT: +5 to my buddy Chris for his great answer and for beating me to the punch here!...

rob.huffman commented on CUCM 10.5 System Reporting Tools --- Port Usage tool in Voice over IP 3 days ago

Hi Frank, This report is available via Unity Connection Serviceability admin only, so you need to...

rob.huffman commented on Unable to figure out how to use Unity Connection to ask for caller's name on an existing DN before presenting the call in Unified Communications Applications 6 days ago

Hey Nathan, No worries my friend! As you noted, this is not a workable or scalable solution in any...

rob.huffman commented on Time-of-Day routing and double forward to Unity in Unified Communications Applications 6 days ago

Hi Craig, You are most welcome my friend! Your assessment of these fixes is spot on as you can...

rob.huffman commented on Time-of-Day routing and double forward to Unity in Unified Communications Applications 6 days ago

Hi Craig, There are a few ways to try to fix this. In the first method you could go into CUC...

rob.huffman commented on Model 8841. How to change the voice mail password. in IP Telephony 1 week ago

Hi Harold, You are most welcome my friend! Cheers! Rob

rob.huffman commented on 7821 cisco phone how to turn off the voice message indicator symbol on display, but leave the red light on the handset on in IP Telephony 1 week ago

Hi there, There is a bug/enhancement request open against this behavior. You should probably open...

rob.huffman commented on Model 8841. How to change the voice mail password. in IP Telephony 1 week ago

Hi Harold, As Java nicely noted (+5), we would need to know what voicemail system you are running...

rob.huffman commented on Callmanager Caller ID display at ringing when use hunt list in IP Telephony 1 week ago

Hi Attila, Sorry for misunderstanding you query - my BAD! I don't know of any way to achieve what...

rob.huffman commented on Time in CDR Analysis & Reporting in Unified Communications Applications 1 week ago

Hi Josh, Maybe the thread below can help sort this out for you; https://supportforums.cisco.com/...

rob.huffman commented on Callmanager Caller ID display at ringing when use hunt list in IP Telephony 1 week ago

Hi Atilla, You can try changing; Service Parameters - Advanced ...

rob.huffman commented on 7811 Device Pack for UCM 10.5(1) in IP Telephony 1 week ago

Hi there, Here is the related bug that confirms the good info from Aseem (+5); 7811 doesn't...

rob.huffman commented on Cisco 4431 NIM-xMFT-T1/E1 or NIM-xCE1T1-PRI max usable in IP Telephony 1 week ago

Hi there, Check out the doc below, it shows that 720 channels (24x30 for E1 and 24x24 for PRI)...

rob.huffman commented on Unable to figure out how to use Unity Connection to ask for caller's name on an existing DN before presenting the call in Unified Communications Applications 1 week ago

Hi Nathan, I'll just add a couple of notes to the great info from Java (+5) This feature is...

rob.huffman commented on CISCO 8845 Handset in IP Telephony 1 week ago

You are most welcome Suzy!

rob.huffman commented on CUCM and CUPS version compatibility in IP Telephony 1 week ago

Hi Dennis, You and JB are right on the money here!(+5) Thought I'd just add a reference; How to...

rob.huffman commented on CISCO 8845 Handset in IP Telephony 1 week ago

Hi Suzy, Just wanted to add a note to the good tips from Timothy (+5). The behavior you are...

rob.huffman commented on Cisco 8831 Daisy chain configuration: Need Urgent help in IP Telephony 2 weeks ago

Hi there, Yes, the primary base unit must be connected using the power adapter not PoE as shown in...

rob.huffman commented on Greetings Administrator "extension you entered was not found" in Unified Communications Applications 2 weeks ago

Hi Bill, When using a CTI route point in conjunction with a call handler, you usually set up call...

rob.huffman commented on Cisco IP Phone 7945 in IP Telephony 2 weeks ago

Hi Lisa, View Call Logs ProcedureStep 1   Press . Step 2   Choose one of the following entries:...

rob.huffman commented on CSV for find and list phones in IP Telephony 2 weeks ago

Hi Jay, You may find this method helpful, from CUCM admin try Call Routing > Route Plan Report...

rob.huffman commented on Unity Connection call transfer to variable extension on CUCM in Unified Communications Applications 2 weeks ago

Hi Axel, Yes, this feature is certainly available when using Unity Connection. Building this with...

rob.huffman commented on CUC preupgrade test fails with no such file or directory in Unified Communications Applications 2 weeks ago

Hi Gregory, I believe this CUC command was added around 8.6(2)ES25 although it's hard to pinpoint...

rob.huffman commented on how to see users that have reached their quota on Unity Connection? in IP Telephony 3 weeks ago

Hi Aubert, Another useful tool for these type of inquiries is CUDD (Cisco User Data Dump) from the...

rob.huffman commented on Unity Connection Dormant Mailboxes in Unified Communications Applications 4 weeks ago

Hi Carl, I wish I had a 100% answer for you but I'm afraid I don't as we don't use viewmail. I...

rob.huffman commented on Need to configure Polycom soundstation 2w in CME in IP Telephony 4 weeks ago

Hi Rajeshpat, I believe the Polycom Soundstation 2w is a purely "analog" device and as such would...

rob.huffman commented on Cisco ip phone will not forward unanswered calls to voicemail in IP Telephony 4 weeks ago

Hi Diane, I have seen this before when a DN is reused without being completely removed from CUCM...

rob.huffman commented on Directly forward an answered call to a CUE mailbox in IP Telephony 1 month ago

Hi AT, There is another method that leverages the Cisco Unity Express E.164 address instead of the...

rob.huffman commented on VG320 SCCP Config in IP Telephony 1 month ago

Hi Mark, I did see a similar thread with a good response from [email protected]; https://supportforums....

rob.huffman commented on CUCM 9.1 Daylight Saving in Unified Communications Applications 1 month ago

Hi Ron, I think the issue is related to the "old" DST file on your CUCM this problem hit many...

rob.huffman commented on CUCM phone time in IP Telephony 1 month ago

Hi there, This problem hit many people over the last weekend and the fix is described nicely in...

rob.huffman commented on CUCM 8.6.2 eol? in Unified Communications Applications 1 month ago

Hi Michael, Yes, the EoL is for all 8.6.x versions. http://www.cisco.com/c/en/us/products/...

rob.huffman commented on Unable to transfer calls after putting them on hold in IP Telephony 1 month ago

Hi Suzy, No worries :) Let us know how things work out after you do the firmware upgrade down the...

rob.huffman commented on New 5520 - power supply DOA, noisy, temperature sensor faulty in Getting Started with Wireless 1 month ago

Hi there, I just wanted to add a note to the great tips from my friend Scott (+5) The error you...

rob.huffman commented on Unity call handler, need longer greeting time to play a prerecorded audiotext in IP Telephony 1 month ago

Hi there, You are most correct! The greeting length for the Call Handler is based on the ...

rob.huffman commented on CXN Conversation styles vs legacy voicemail systems in UC Migrations 1 month ago

Hi Will, I've never seen such a document (sadly). When we moved from Avaya/Octel we discovered...

rob.huffman commented on Firmware CP 8831 3PCC in IP Telephony 1 month ago

Hi Christian, Sadly yes, that is my understanding here my friend. Cheers! Rob

rob.huffman commented on Unable to transfer calls after putting them on hold in IP Telephony 1 month ago

Hi Suzy, First off, you are most welcome my friend! The bug notes for this bug are very poorly...

rob.huffman commented on Firmware CP 8831 3PCC in IP Telephony 1 month ago

Hi Christian, My understanding here is that once an 8831 has been configured with Cisco "...

rob.huffman commented on Cisco Licence and upgrade in Other Collaboration, Voice, and Video Subjects 1 month ago

Hi Mohammed, Hi there, You would not need to do any license changes/upgrades for this type of CUE...

rob.huffman commented on Unable to transfer calls after putting them on hold in IP Telephony 1 month ago

Hi Suzy, I'm curious if you are running the 8945 as SIP or SCCP and what firmware version you are...

rob.huffman commented on CCNP Wireless Exams with OLD and NEW Curriculum in Getting Started with Wireless 1 month ago

Hey B, I think the tool disappeared the same time as the "old" exams expired. As it's a 1 for 1...

rob.huffman commented on CP - 8851 add to CUCM 9.1.1.20000-5 in IP Telephony 1 month ago

Hi Juan Miguel, You are most welcome my friend! Cheers! Rob

rob.huffman commented on CUE-- Voice mail is not working in Unified Communications Applications 1 month ago

Hi BR, I'll just add a note to the good tips from my friend Manish (+5) The problem, I believe,...

rob.huffman commented on CP - 8851 add to CUCM 9.1.1.20000-5 in IP Telephony 1 month ago

Hi Juan Miguel, Your thinking is spot on here! There are no Dev packs for CUCM 9.1.1 that would...

rob.huffman commented on Disable/enable voicemail in Unified Communications Applications 1 month ago

Hi Marzuki, As you have discovered, only the admin can turn on/off voicemail. But the user can...

rob.huffman commented on How to use the Cisco IP Phone Tutorial Downloadable/Customizable Version? in Technical Documentation Ideas 1 month ago

Hi Martin, I did see this ReadMe; http://www.vanguard.edu/services/wp-content/uploads/2011/02/...

rob.huffman commented on Phone Number not announced in default Unity Connection 10.5 greeting in Unified Communications Applications 1 month ago

Hi there, I agree with my friend Chris here (+5 Chris!) I would use this excellent tool from the...

Bio

I've been working in the Telecom industry for many years most of which have been spent quite happily at my current position at Mount Royal University located in Calgary, Alberta, Canada. We made the move to Cisco Unified Communications a few years back and that is when I discovered the Cisco Support Community - formerly "NetPro" forums. I've learned a great deal from all the fantastic members here and made some nice friends along the way. It's been a real pleasure to see the Community grow in such an awesome way and I'm looking forward to see where this all goes in the future. Keep up the great work everyone! Thanks to all!








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