Rob Huffman

Member Since: Apr 27, 2005

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Rob Huffman commented on CME Hunt Group Timer Issues in IP Telephony 1 day ago

Hi John, EDIT: +5 to my friend Brandon for his great tips here! On the first error screen I think...

Rob Huffman commented on Media for CallManager version 7.1.2.20000-2 in Unified Communications Applications 3 days ago

Hi Neil, I went to Google and used the search "Cisco Call Manager 7.1.2 download" and it did come...

Rob Huffman commented on shared-line second ring problem (cucm10.5) in IP Telephony 4 days ago

Hi there, If you've checked the Busy trigger as Java nicely noted (+5) then you may need to tweak...

Rob Huffman commented on unity connection 8.6 compatible with cucm 11.5? in Unified Communications Applications 1 week ago

Hi there, You should be good to go; Supported Version Combinations for Unity Connection and Cisco...

Rob Huffman commented on Disabling "Wait while I transfer your call" and "Thank you for calling" in Unified Communications Applications 1 week ago

Hi there, First off, you are most welcome! The message "Thank you....." is most likely coming...

Rob Huffman commented on Main Intake Call Queuing setup, not working 100% in IP Telephony 1 week ago

Hi there, In most cases you would make a few changes; 1-  on the CTI route point for the main...

Rob Huffman commented on CCNA R&S recertification in IP Telephony 2 weeks ago

Hi there, Yes, passing the 210-060 exam would give you the re-cert of your CCNA R&S; CCNA...

Rob Huffman commented on cmterm-7941_7961-sccp.9-4-2SR2-2.k3.cop.sgn in IP Telephony 2 weeks ago

Hi Rich, I don't know WTH is going with the 7970-7971 firmware either as I just spent 1/2 hour...

Rob Huffman commented on Voice mail box where callers number is anonymous in IP Telephony 2 weeks ago

Hi there, There are a few ways to do this; https://supportforums.cisco.com/discussion/12696316/...

Rob Huffman commented on Disabling "Wait while I transfer your call" and "Thank you for calling" in Unified Communications Applications 2 weeks ago

Hi there, Have you seen this bug/enhancement; "Wait While I Transfer Your Call" control for...

Rob Huffman commented on Voicemail Hunt Group Message Waiting Indicators in IP Telephony 2 weeks ago

Hi Richard, I like the idea from my friend Java (+5) but thought I would add a couple of...

Rob Huffman commented on How to record phone number and name for Missed call on SIP phone 7821 in IP Telephony 2 weeks ago

Hi Ammar, You would want to use the 11-5-1SR1 firmware - and for CME you need the .zip files....

Rob Huffman commented on Cisco Unity AVST Call Express Keypad Mapping in Unified Communications Applications 2 weeks ago

Hi there, You are most correct that some of the CUC conversations emulate other popular voicemail...

Rob Huffman commented on How to record phone number and name for Missed call on SIP phone 7821 in IP Telephony 2 weeks ago

Hi Ammar, You may be hitting this bug related to the phone firmware version; 7821 CME Recents...

Rob Huffman commented on Cisco Unity AVST Call Express Keypad Mapping in Unified Communications Applications 2 weeks ago

Hi there, CUC does offer a Custom Keypad Mapping Tool; http://www.cisco.com/c/en/us/td/docs/...

Rob Huffman commented on 8831 Conf Phones Contiuosly lose registration in IP Telephony 3 weeks ago

Hi Lonnie, I would try to upgrade the firmware on at least a couple of the 8831's to 10-3-1SR3 as...

Rob Huffman commented on Unity Connection 11.5 disable announcement after taking a messages in Unified Communications Applications 3 weeks ago

Hi Peter, I'm not sure I'm exactly following along here properly, but I would try the test on a...

Rob Huffman commented on Unity Connection 11.5 disable announcement after taking a messages in Unified Communications Applications 3 weeks ago

Hi Peter, Did you test this on an individual user or at the user template level? You could also...

Rob Huffman commented on Unity Connection 11.5 disable announcement after taking a messages in Unified Communications Applications 3 weeks ago

Hi Peter, On the User or User Template page (for new users only) check the config changes ...

Rob Huffman commented on CUC: User Notification Device in Unified Communications Applications 3 weeks ago

Hey Josh, You are most welcome my friend! My pleasure! Cheers! Rob

Rob Huffman commented on CUC: User Notification Device in Unified Communications Applications 3 weeks ago

Hi Josh, You are most welcome my friend! You can launch the schedule page via CUC admin as well;...

Rob Huffman commented on CUC: User Notification Device in Unified Communications Applications 3 weeks ago

Hi Josh, You could try to set up 1000 as the Work phone (notification device) and 2000 as the Home...

Rob Huffman commented on Hunt Pilot to VM...with a difference in Unified Communications Applications 3 weeks ago

Hi there, In addition to the good ideas from my friend Chris (+5). I did work on a similar issue...

Rob Huffman commented on Modification of hunt group call display alerting in Unified Communications Applications 4 weeks ago

Hi Vyacheslav, You can try changing; Service Parameters - Advanced ...

Rob Huffman commented on Unity Connection Voice Enabled Directory Language in IP Telephony 1 month ago

Hi Jakub, It sounds like this bug/enhancement; CUC: Need localization support for Voice-Enabled...

Rob Huffman commented on Hunt List in IP Telephony 1 month ago

Hi there, You can set up a second Line Group that contains the exact same DN's/Members and link...

Rob Huffman commented on Cache Call Forward All Number in IP Telephony 1 month ago

Hi Cameron, As JB nicely noted, (+5), unlike the old Nortel/Avaya days this feature is not...

Rob Huffman commented on CUCM Attendant Console maximize/restore window on receiving call in Unified Communications Applications 1 month ago

Hi there, Just to add a note to the good tips from my friend Manish (+5) You can use this method...

Rob Huffman commented on unity connection Service Cisco Prime LM DB? in Unified Communications Applications 1 month ago

Hi there, This is the Prime License Manager (LM). You may be hitting this bug; https://bst....

Rob Huffman commented on Blind Transfer No Answer Return in IP Telephony 1 month ago

Hi Christopher, This feature is supported with the use of CUACA (Cisco Unified Attendant Console...

Rob Huffman commented on Blind Transfer No Answer Return in IP Telephony 1 month ago

Hi Christopher, This feature is not currently available in any CUCM version but there is a Bug/...

Rob Huffman commented on Failed CUC Subscriber Upgrade from 9.1.1-10000-11 to 11.5su2 in IP Telephony 1 month ago

Hi John, Thanks for the kind follow-up to this thread (+5). Your info will likely help someone...

Rob Huffman commented on 8831 phones fail to download and are unregistered in IP Telephony 1 month ago

Hi there, I believe the problem here is that the phone is actually trying to downgrade its...

Rob Huffman commented on Phone Won't Forward in IP Telephony 1 month ago

Hi Diane, Did you check the specific Call Forward All - Calling Search Space? Cheers! Rob

Rob Huffman commented on Third Party Application for scheduling and generating usage reports in Unity Connection in Other Collaboration, Voice, and Video Subjects 1 month ago

Hi there, This post is from Unity/Unity Connection guru Jeff Lindborg. It notes a tool you can use...

Rob Huffman commented on CSCum35502 Bug Vulnerable releases in Cisco Bug Discussions 1 month ago

Hi there, In the Cisco Bug notes as you linked above CSCum35502 they don't list all the affected...

Rob Huffman commented on Standard Greeting disabled in CUC v11.5 in Unified Communications Applications 1 month ago

Hi Robert, I do see this bug with no fixed-in version; Greeting gets disabled on silence timeout...

Rob Huffman commented on unity connection 11 - change Mailbox Quotas in Unified Communications Applications 1 month ago

Hi Asaf, Changing the Mailbox quota (System wide) will not have any impact on existing new or...

Rob Huffman commented on Voicemail indicator on but no voice mailbox in IP Telephony 1 month ago

Hi there, It's most likely that the remnant MWI-On is still set up in CUCM...if so; In  CUCM look...

Rob Huffman commented on RE: IP Phone 7941 Series - strange one-tone/noise? in IP Telephony 1 month ago

Hi Daniel, Just to add a note to the good ideas from my friend Manish (+5) it sounds to me like...

Rob Huffman commented on 8851 Intercom in IP Telephony 1 month ago

Hi there, For the type of 2-way Intercom you are looking for, you don't really need all the config...

Rob Huffman commented on Unable to figure out how to use Unity Connection to ask for caller's name on an existing DN before presenting the call in Unified Communications Applications 1 month ago

Hi Jay, Very kind of you to lab this up and break down the steps for Nathan and others to follow....

Rob Huffman commented on Caller Name on 7941/7942 Phones in IP Telephony 1 month ago

Hi there, Just to add a note to the great info from Brandon,Chris & Rajan (+5 each) this issue...

Rob Huffman commented on Unity 10.5.1 uploading wav files into greetings in IP Telephony 1 month ago

Hi Carolyn, Just to add a note to the great info from my friends Deji, Sean & Abhay (+5 each)...

Rob Huffman commented on Unity 10.5.1 uploading wav files into greetings in IP Telephony 1 month ago

Hi Carolyn, There are a number of solutions in this good tech note; http://www.cisco.com/c/en/us/...

Rob Huffman commented on ATA190 Elevator Ringdown in IP Telephony 1 month ago

Hi Debbie, I would look at the solutions in this good thread; https://supportforums.cisco.com/...

Rob Huffman commented on Headset Issues with APC-42 cable & SAVI 740 series headset with CP-7900 series in Unified Communications Applications 2 months ago

Hi there, Please check out this bug/enhancement; Audio on Handset and Headset for Guinness phones...

Rob Huffman commented on Calls no longer rolling to another DN when not answered. in IP Telephony 2 months ago

Hi David, In the config from your screenshot the VM checkbox is checked so it's going to go...

Rob Huffman commented on Phone extension not going to voicemail box, it goes to auto attendant in IP Telephony 2 months ago

Hi there, If you have phones that are working properly, I would compare the Voicemail Profile...

Rob Huffman commented on Call handler - greetings based on caller input in Unified Communications Applications 2 months ago

Hi there, You are most correct, this is the way that all such Caller Trees are built. You will...

Bio

I've been working in the Telecom industry for many years most of which have been spent quite happily at my current position at Mount Royal University located in Calgary, Alberta, Canada. We made the move to Cisco Unified Communications a few years back and that is when I discovered the Cisco Support Community - formerly "NetPro" forums. I've learned a great deal from all the fantastic members here and made some nice friends along the way. It's been a real pleasure to see the Community grow in such an awesome way and I'm looking forward to see where this all goes in the future. Keep up the great work everyone! Thanks to all!

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Rob Huffman's Stats

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Discussion started 32
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Content Rated 3386