rob.huffman

Member Since: Apr 27, 2005

English
rob.huffman commented on Cisco Unity prompts SLOW playback in Unified Communications Applications 20 hours ago

Hi Enrique, It sounds like the users are probably pressing the key to slow down the prompts (...

rob.huffman commented on dsp profile conference maximum session in IP Telephony 1 day ago

Hi Samuel, Your existing DSP's are being reserved for use with your E1 card and cannot be shared...

rob.huffman commented on Unity 7 data export to unity 9 using Cobras tool fails, "Unable to download test WAV file from connection via http" in Unified Communications Applications 1 week ago

Hi David, Very kind of you to follow up on this older thread! (+5) It's this type of engagement...

rob.huffman commented on Voice Gateway Registration Failed: Security Errors in Other Collaboration, Voice, and Video Subjects 1 week ago

Hi there, On our VG's I always configured these unused ports in CUCM and labelled them with a...

rob.huffman commented on CUCM Restart Issue After Upgrade in IP Telephony 1 week ago

Hi Jason, Maybe it's related to this "Open" (Sev.-4) bug; IM & P system restart operation...

rob.huffman commented on CUC - Call Handler Distro List Subject Line in Unified Communications Applications 2 weeks ago

Hey Ross, Sounds like you've got a manager who's got their stuff together (which is pretty rare...

rob.huffman commented on CUC - Call Handler Distro List Subject Line in Unified Communications Applications 2 weeks ago

Hi Ross, I don't believe that this is possible, but I could be wrong (not unusual!) In the...

rob.huffman commented on UCM 10.5 - Self Provision Tool - Phones known to database won't work - just out of box in Unified Communications Applications 2 weeks ago

Hi Tom, My understanding of the tool is that this would be the expected behavior as it only works...

rob.huffman commented on Headset troubleshooting on Cisco IP 7942G in IP Telephony 2 weeks ago

Hi Pam, Just to add on other note to the good tips from my friend Chris (+5). Plantronics does...

rob.huffman commented on Dial an Extension to ring 7 extensions at one time..? in IP Telephony 3 weeks ago

Hi Joe, In your example, you could simply use a "Shared Line" DN of 500 installed on the Line 2...

rob.huffman commented on BE6K pre-configured option gone in 11.5? in IP Telephony 3 weeks ago

Hi Michael, You are most correct my friend; This guide is intended to be used by Cisco partners...

rob.huffman commented on if i need to reboot the cucm cluster after each of the following files installation in Unified Communications Applications 3 weeks ago

Hi Yossi, Here are the details related to each file type; Install a Device Pack Apply this...

rob.huffman commented on Where do we set up Cisco PCA login credentials? in IP Telephony 3 weeks ago

Hey Vicky! Thanks for your kind wishes my friend! It's always a pleasure dealing with you here on...

rob.huffman commented on Where do we set up Cisco PCA login credentials? in IP Telephony 3 weeks ago

Hi Vicky, Access to the Web Inbox via PCA is setup via the COS you are assigned; http://www.cisco...

rob.huffman commented on Where do we set up Cisco PCA login credentials? in IP Telephony 3 weeks ago

Hi Vicky, Just to add a note to the good ideas from Java (+5) The PCA password is set in CUC (if...

rob.huffman commented on Change Hold beep notification time in IP Telephony 4 weeks ago

Hi Rohan, Those are the two settings I was referring to (under the title of Hold Reversion...

rob.huffman commented on Change Hold beep notification time in IP Telephony 4 weeks ago

Hi Rohan, I just wanted to add a note to the great tips from my friend Les here (+5) I think your...

rob.huffman commented on User needs to have ext. 1800 set to the default and after 5 rings it should go to voicemail in IP Telephony 1 month ago

Hi Rohan, You should be able to configure CFNA (Call forward no answer) on DN 1800 specifically...

rob.huffman commented on Allow users to delete recorded greeting and use the system default recording in IP Telephony 1 month ago

Hi there, +5 to my friend Chris for his great thoughts on this. I would use this excellent tool...

rob.huffman commented on FXO Port Bridged Connection in IP Telephony 1 month ago

Hi Mike & Vishal, This is possible "in theory", but it's not something I would ever recommend...

rob.huffman commented on All phone sets in the group should be tied together to allow anyone to answer anyone else's phone. in IP Telephony 1 month ago

Hi Rohan, Just to add one other reference to the great thoughts from Mark (+5). You may want to...

rob.huffman commented on 7945 Config Reports - Is this possible? in IP Telephony 1 month ago

Hi Ross, First off, you are always welcome my friend! Did you create a .csv by going through the...

rob.huffman commented on 7945 Config Reports - Is this possible? in IP Telephony 1 month ago

Hi Ross, You can try; Device> Device Settings> Firmware Load Information Device...

rob.huffman commented on How to download VM messages as wav files in IP Telephony 1 month ago

HI Ellen, Just to add a note to the good thoughts from Java (+5) If you are able to access PCA...

rob.huffman commented on Unity - how to get rid of the "Sorry" before greeting in Unified Communications Applications 1 month ago

Hi there, Generally, when you hear "Sorry....." before the recorded text when calling a Call...

rob.huffman commented on CME B-ACD option menu loop, param voice-mail not working in Other Collaboration, Voice, and Video Subjects 1 month ago

Hi there, I believe the line of config listed below is telling the B-ACD to replay the options (in...

rob.huffman commented on Change Call Waiting Tone that caller hears in Unified Communications Applications 1 month ago

Hi John, I have never seen any method to change the Call waiting ringback for either CUCM or CME....

rob.huffman commented on Changing messages in Cisco Unity 10.5.2 - Call Handler in virtual environment. in IP Telephony 1 month ago

Hi Adam, I agree with Adam T. that using the phone is the simplest method (+5). I would caution...

rob.huffman commented on Shared line doesn´t display name in IP Telephony 1 month ago

Hi Claudio, Have you checked all 4 settings on all the shared line appearances? Having it set on...

rob.huffman commented on after upgrade of CUCM, on 8851 DN has been dialed, but the call display shows a directory URI in IP Telephony 1 month ago

Hi Ali/Christian, I believe it's related to this bug and the fix that Ali nicely noted (+5 Ali!)...

rob.huffman commented on CUCM 10.5 System Reporting Tools --- Port Usage tool in Voice over IP 1 month ago

Hi Frank, The Unity Connection Serviceability application would not be included in the Cisco...

rob.huffman commented on Hunt pilot to voicemail failure in Unified Communications Applications 1 month ago

Hi David, EDIT: +5 to my buddy Chris for his great answer and for beating me to the punch here!...

rob.huffman commented on CUCM 10.5 System Reporting Tools --- Port Usage tool in Voice over IP 1 month ago

Hi Frank, This report is available via Unity Connection Serviceability admin only, so you need to...

rob.huffman commented on Unable to figure out how to use Unity Connection to ask for caller's name on an existing DN before presenting the call in Unified Communications Applications 1 month ago

Hey Nathan, No worries my friend! As you noted, this is not a workable or scalable solution in any...

rob.huffman commented on Time-of-Day routing and double forward to Unity in Unified Communications Applications 1 month ago

Hi Craig, You are most welcome my friend! Your assessment of these fixes is spot on as you can...

rob.huffman commented on Time-of-Day routing and double forward to Unity in Unified Communications Applications 1 month ago

Hi Craig, There are a few ways to try to fix this. In the first method you could go into CUC...

rob.huffman commented on Model 8841. How to change the voice mail password. in IP Telephony 1 month ago

Hi Harold, You are most welcome my friend! Cheers! Rob

rob.huffman commented on 7821 cisco phone how to turn off the voice message indicator symbol on display, but leave the red light on the handset on in IP Telephony 1 month ago

Hi there, There is a bug/enhancement request open against this behavior. You should probably open...

rob.huffman commented on Model 8841. How to change the voice mail password. in IP Telephony 1 month ago

Hi Harold, As Java nicely noted (+5), we would need to know what voicemail system you are running...

rob.huffman commented on Callmanager Caller ID display at ringing when use hunt list in IP Telephony 2 months ago

Hi Attila, Sorry for misunderstanding you query - my BAD! I don't know of any way to achieve what...

rob.huffman commented on Time in CDR Analysis & Reporting in Unified Communications Applications 2 months ago

Hi Josh, Maybe the thread below can help sort this out for you; https://supportforums.cisco.com/...

rob.huffman commented on Callmanager Caller ID display at ringing when use hunt list in IP Telephony 2 months ago

Hi Atilla, You can try changing; Service Parameters - Advanced ...

rob.huffman commented on 7811 Device Pack for UCM 10.5(1) in IP Telephony 2 months ago

Hi there, Here is the related bug that confirms the good info from Aseem (+5); 7811 doesn't...

rob.huffman commented on Cisco 4431 NIM-xMFT-T1/E1 or NIM-xCE1T1-PRI max usable in IP Telephony 2 months ago

Hi there, Check out the doc below, it shows that 720 channels (24x30 for E1 and 24x24 for PRI)...

rob.huffman commented on Unable to figure out how to use Unity Connection to ask for caller's name on an existing DN before presenting the call in Unified Communications Applications 2 months ago

Hi Nathan, I'll just add a couple of notes to the great info from Java (+5) This feature is...

rob.huffman commented on CISCO 8845 Handset in IP Telephony 2 months ago

You are most welcome Suzy!

rob.huffman commented on CUCM and CUPS version compatibility in IP Telephony 2 months ago

Hi Dennis, You and JB are right on the money here!(+5) Thought I'd just add a reference; How to...

rob.huffman commented on CISCO 8845 Handset in IP Telephony 2 months ago

Hi Suzy, Just wanted to add a note to the good tips from Timothy (+5). The behavior you are...

rob.huffman commented on Cisco 8831 Daisy chain configuration: Need Urgent help in IP Telephony 2 months ago

Hi there, Yes, the primary base unit must be connected using the power adapter not PoE as shown in...

rob.huffman commented on Greetings Administrator "extension you entered was not found" in Unified Communications Applications 2 months ago

Hi Bill, When using a CTI route point in conjunction with a call handler, you usually set up call...

Bio

I've been working in the Telecom industry for many years most of which have been spent quite happily at my current position at Mount Royal University located in Calgary, Alberta, Canada. We made the move to Cisco Unified Communications a few years back and that is when I discovered the Cisco Support Community - formerly "NetPro" forums. I've learned a great deal from all the fantastic members here and made some nice friends along the way. It's been a real pleasure to see the Community grow in such an awesome way and I'm looking forward to see where this all goes in the future. Keep up the great work everyone! Thanks to all!








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