Rob Huffman

Member Since: Apr 27, 2005

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Rob Huffman commented on Training decisions in Other Collaboration, Voice, and Video Subjects 5 days ago

Hi Scott, Excellent question my friend! Sadly, there are no right or wrong answers here. If it...

Rob Huffman commented on conference call limit in IP Telephony 5 days ago

Hi Tommy, You are most welcome my friend! Cheers! Rob

Rob Huffman commented on conference call limit in IP Telephony 5 days ago

Hi Tommy, This is a configurable setting on the Call Control system itself. You would need to...

Rob Huffman commented on CUCM Backups in Unified Communications Applications 5 days ago

Hi there, The number of stored backups is configured as shown in the link below. Depending on the...

Rob Huffman commented on Call flow - 2nd hop when no VM is set in Unified Communications Applications 6 days ago

Hi Matthew, That is confusing....I can only think of one thing that might be setup differently on...

Rob Huffman commented on Call flow - 2nd hop when no VM is set in Unified Communications Applications 6 days ago

Hi Matthew, I just wanted to add a note to the good tips from my friend Brandon here (+5 "B") The...

Rob Huffman commented on How to configure a number to go directly to voicemail? in Unified Communications Applications 1 week ago

Hi there, Configure the 5555 button on your phone (and others) just the same as the Hotdial on the...

Rob Huffman commented on How to configure a number to go directly to voicemail? in Unified Communications Applications 1 week ago

Hi there, Well, you're halfway there :) You need to look at the Hotdial config I linked in the...

Rob Huffman commented on How to configure a number to go directly to voicemail? in Unified Communications Applications 1 week ago

Hi there, On the DN page via Call Routing> Directory Number> 5555> Find .....then go to...

Rob Huffman commented on How to configure a number to go directly to voicemail? in Unified Communications Applications 1 week ago

Hi there, Here's how I would try to set this up. Let's use 5555 as our example number/DN....

Rob Huffman commented on ANI announcement in UNITY CONNECTION. in IP Telephony 1 week ago

Hi Ritesh, We need to determine what is being passed to CUC on the unanswered calls to see if the...

Rob Huffman commented on How do I program the right side buttons on an 8841 phone? in IP Telephony 1 week ago

Hi there, What you are looking for is called Enhanced Line Mode; Enhanced Line Mode The buttons...

Rob Huffman commented on New CISCO 8845 Phone Call Transfer Issue in IP Telephony 2 weeks ago

Hi George, Sorry my friend, this is a system wide setting. I've always experienced it to be rather...

Rob Huffman commented on New CISCO 8845 Phone Call Transfer Issue in IP Telephony 2 weeks ago

Hi George, There is a parameter in CUCM that specifically addresses this issue; CFA...

Rob Huffman commented on ANI announcement in UNITY CONNECTION. in IP Telephony 2 weeks ago

Hi Ritesh, This is most possible; What Cisco Unity Connection Plays Before and After Each Message...

Rob Huffman commented on CUAC Standard 11.0 IM Not Working in Unified Communications Applications 2 weeks ago

Hi Scott, It sounds like this bug/enhancement; https://bst.cloudapps.cisco.com/bugsearch/bug/...

Rob Huffman commented on 7942G Headset button stays ON after call is ended in IP Telephony 3 weeks ago

You are most welcome my friend!

Rob Huffman commented on Cisco CP-8831 conference setup with CCUM 10.5.2 in IP Telephony 3 weeks ago

Hi Adam, The 8831 Base/Control Panel is the "main" building block to configuring a Conference room...

Rob Huffman commented on 7942G Headset button stays ON after call is ended in IP Telephony 3 weeks ago

Hi there, When looking at the write up for this bug it looks like any newer 10.x or 11.x  firmware...

Rob Huffman commented on 7942G Headset button stays ON after call is ended in IP Telephony 3 weeks ago

Hi there, I wanted to add a note to the good info from my friends Manish & Mohammed (+5 each...

Rob Huffman commented on 8821 Device Pack Question in IP Telephony 3 weeks ago

Hi there, I think my friend Rajan is correct here (+5), it sound like you may have hit this bug;...

Rob Huffman commented on CUC - Greeting "Hello From a touchtone telephone" in IP Telephony 3 weeks ago

Hi Thomas, Because Unity Connection doesn't recognize the DN's that don't actually have a mailbox...

Rob Huffman commented on CUCM GUI - Am I in the Publisher? What's my IP? in IP Telephony 3 weeks ago

Hi there, Just to add a note to the great tips from my friends Aman & Java (+5 each!) Once you...

Rob Huffman commented on Unity Connection Password Question in Unified Communications Applications 3 weeks ago

Hi Eric, You can use CUDD from the great Unity tools for this query; Time of last...

Rob Huffman commented on Documentation for old version of Call Manager and Unity. in IP Telephony 3 weeks ago

Hi George, Just to add a note to the great info from my friend Java (+5). here are some Unity 5.0...

Rob Huffman commented on fix for bug ID CSCuy11997 ? (ignore not working on 88xx phone) in Cisco Bug Discussions 3 weeks ago

Hi Lucy, Just as an FYI ( I know it doesn't answer your question) CSCuy11997 is actually marked as...

Rob Huffman commented on What differences between 7942 and 7942G IP phone handsets? in IP Telephony 3 weeks ago

Hi Simon, The "G" only denotes Global which includes a language sticker set for the keys rather...

Rob Huffman commented on CUC Subscriber Install Issue in Unified Communications Applications 3 weeks ago

Hi Velin, That is most correct my friend! http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...

Rob Huffman commented on Device Pack Error in IP Telephony 4 weeks ago

Hi Paul, Sadly your CUCM version 10.5.1 does not support the 8821 (no device pack...

Rob Huffman commented on fac in CUCM 11.0 in IP Telephony 1 month ago

Hi there, Just to add a note to the good tips from my friend Mohammed (+5). You could look into...

Rob Huffman commented on Cisco 8831 in IP Telephony 1 month ago

Hi Michael, The 8831 Base/Control Panel is the "main" building block to configuring a Conference...

Rob Huffman commented on EOL for VG224 and 2811 in IP Telephony 1 month ago

Hi Cameron, The EoL link you added for the VG224 is "all-inclusive". I don't believe there was a...

Rob Huffman commented on COBRAS Migration from 1.2 to 11.5.. in Unified Communications Applications 1 month ago

Hi there, Just to add a little note to the good help from Brandon (+5), the legacy version of...

Rob Huffman commented on Has this bug reached a fix for Version 11.5.1.11900-26 in Unified Communications Applications 1 month ago

Hi Tonia, Can you please link the bug you are referencing :) Cheers! Rob

Rob Huffman commented on CUCM Automation in Unified Communications Applications 1 month ago

Hi Jason, I'm not sure about the first part of your query related to CUCM, but the ATM tool from...

Rob Huffman commented on Cisco 8851 with Wireless headset Plantronics C054 in IP Telephony 1 month ago

Hi Cesar, Yes the CS540 is fully compatible with the 8851 with the use of the APU-72 EHS cord....

Rob Huffman commented on Cisco Unity Connection administration Login problem in Unified Communications Applications 1 month ago

Hi Aaron, Yes the procedure detailed is the same in CUC 10.x; http://www.cisco.com/c/en/us/td/...

Rob Huffman commented on Is a VG320 supported with Cisco ISR 4331 (CME) in IP Telephony 1 month ago

Hi Franz, Check out Table 2 in the attached link. The VG320 is supported with CME 9.0 and later;...

Rob Huffman commented on Allowing users to set their own CUCM User PIN in Unified Communications Applications 1 month ago

Hey Tim, Thanks for the kind follow up here! (+5) It's always great to hear the results on these...

Rob Huffman commented on How to disable more option duration recording message on unity connection? in IP Telephony 1 month ago

Hi there, This can be set on the greeting page for the Subscriber/user (un-check...

Rob Huffman commented on Allowing users to set their own CUCM User PIN in Unified Communications Applications 1 month ago

Hi Tim, I'm not sure what CUCM version you are running (note: there are "fixed-in" versions) but...

Rob Huffman commented on Actionable Incoming Call Alert in IP Telephony 1 month ago

Hi Folks, There is a related bug for the "ignore" action; Actionable Incoming Call Alert feature...

Rob Huffman commented on CP-7945G firmware downgrade... in IP Telephony 1 month ago

Hi Recep, The Version # (V13, V14, V15) should be on a sticker on the base of the phone under the...

Rob Huffman commented on CUC - RTMT Always shows "Connection Service" as Down in IP Telephony 1 month ago

Hi Chad, You are most correct, it can be disabled via cli. Did you try via web to see if you have...

Rob Huffman commented on CUC - RTMT Always shows "Connection Service" as Down in IP Telephony 1 month ago

Hi Chad, Can you actually access Serviceability?? Maybe you can try; utils service start...

Rob Huffman commented on CUC - RTMT Always shows "Connection Service" as Down in IP Telephony 1 month ago

Hi Chad, Doesn't RTMT identify the actual service (it should show something after telling you that...

Rob Huffman commented on Cannot get the voicemail message from call handler take message. in Unified Communications Applications 1 month ago

Hi John Ernest, Like Leszek nicely noted (+5) you would need to look at the Call Handler and check...

Rob Huffman commented on Cisco Unity prompts SLOW playback in Unified Communications Applications 2 months ago

Hi Enrique, It sounds like the users are probably pressing the key to slow down the prompts (...

Rob Huffman commented on dsp profile conference maximum session in IP Telephony 2 months ago

Hi Samuel, Your existing DSP's are being reserved for use with your E1 card and cannot be shared...

Rob Huffman commented on Unity 7 data export to unity 9 using Cobras tool fails, "Unable to download test WAV file from connection via http" in Unified Communications Applications 2 months ago

Hi David, Very kind of you to follow up on this older thread! (+5) It's this type of engagement...

Bio

I've been working in the Telecom industry for many years most of which have been spent quite happily at my current position at Mount Royal University located in Calgary, Alberta, Canada. We made the move to Cisco Unified Communications a few years back and that is when I discovered the Cisco Support Community - formerly "NetPro" forums. I've learned a great deal from all the fantastic members here and made some nice friends along the way. It's been a real pleasure to see the Community grow in such an awesome way and I'm looking forward to see where this all goes in the future. Keep up the great work everyone! Thanks to all!

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Rob Huffman's Stats

Points39711
Discussion started 31
Answers marked as Correct 3410
Endorsed 50
Content Rated 3335