Rob Huffman

Member Since: Apr 27, 2005

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Rob Huffman commented on 8811 call Park featire in IP Telephony 4 hours ago

Hi Mike, It sounds like this bug/enhancement; Change the way 88xx series phone park a call...

Rob Huffman commented on What Software to use? Upgrade Unity Connection 8.x to 11.x in Unified Communications Applications 5 hours ago

Hi there, You are most welcome! Yes, but from what I understand,with newer 11.x versions you need...

Rob Huffman commented on CSCvd58729 - 8845/8865 IP Phone Clicking Noise on Handset Calls in Cisco Bug Discussions 6 hours ago

Hi there, I would open a TAC case as this appears to be Hardware related and not Firmware related...

Rob Huffman commented on What Software to use? Upgrade Unity Connection 8.x to 11.x in Unified Communications Applications 6 hours ago

Hi there, I would order both; UCSInstall_UCOS_11.5.1.12900-21-sgn.iso Bootable_UCINSTALL_UCOS_11....

Rob Huffman commented on Wired headset problem in Other Collaboration, Voice, and Video Subjects 7 hours ago

Hi Al, I believe the required cord is actually the U10 (the U10 is used with almost all Cisco...

Rob Huffman commented on Unity Connection Transfer Calls After No User Input in Other Collaboration, Voice, and Video Subjects 2 days ago

Hi brad, I'll just add a little bit to the good info from Java (+5 "J") This config requires the...

Rob Huffman commented on Call Forward All soft key is not displayed on 8811 in CME v11.6 in IP Telephony 3 days ago

Hi there, I believe it would show on page 2 if it were working softkeys seized  Endcall...

Rob Huffman commented on Call Forward All soft key is not displayed on 8811 in CME v11.6 in IP Telephony 3 days ago

Hi there, If you seize one of the secondary lines and then press the "More" Softkey is CFWDALL...

Rob Huffman commented on conference list in conference now in IP Telephony 3 days ago

Hi there, Like JB nicely noted (+5) this is not a supported feature with Conference Now;...

Rob Huffman commented on How to use Unity Connection to allow for manually switching to afterhours mode. in Other Collaboration, Voice, and Video Subjects 6 days ago

Hi Lyad, You should be able to leverage CFWDALL just like you do at night. So, for example, you...

Rob Huffman commented on ESXi version for CUCM 11.5 in IP Telephony 6 days ago

Hi Scott, The min/max versions are listed below; Version 11.5(1) Supported Versions of VMware...

Rob Huffman commented on Cisco Unity 11.5 web voicemail supported browsers in Unified Communications Applications 1 week ago

Hi Stuart, Check the info below; With Unity Connection 11.5(1) and later, Media Master is...

Rob Huffman commented on “File not found ISO-8859-1” in IP Telephony 1 week ago

Hi Bibin, Can you check out this bug; File-not-found: ISO-8859-1 is seen on EM login in 7960 with...

Rob Huffman commented on CUC 11.5 User PIN Reset and Manage VM INbox in Unified Communications Applications 1 week ago

Hi Scott, You are most welcome my friend! Glad to be of some small help here. Cheers! Rob

Rob Huffman commented on CSCvd78303 - ARP functions fail after 213 days of uptime, drop with error and39;punt-rate-limit-exceeded' in Cisco Bug Discussions 1 week ago

Hi Evgeniy, Yes, that version would be affected; Conditions:This is seen when the ASA's uptime...

Rob Huffman commented on Extension with no Mailbox in IP Telephony 1 week ago

Hi MK, The only way I can think of this possibly working would be to delete the alternate...

Rob Huffman commented on CUC 11.5 User PIN Reset and Manage VM INbox in Unified Communications Applications 1 week ago

Hi Scott, There is a config/setting that will prevent users from being able to download their VM...

Rob Huffman commented on Cisco PCA and Web Inbox in Unified Communications Applications 1 week ago

Hi Silva, The PCA password is set in CUC (if not using LDAP) and is called the Web Application...

Rob Huffman commented on Extension with no Mailbox in IP Telephony 1 week ago

Hi MK, There's not going to be a way to do this that doesn't involve the Boss having an actual VM...

Rob Huffman commented on Unity 11 Directory Handler greetings/prompts in Unified Communications Applications 1 week ago

Hi Daniel, For Unity Connection 8.x and later you need to use the Custom Greeting via the SA to...

Rob Huffman commented on Identify CUCM, Unity, IMP, CCX from CLI in UC Migrations 1 week ago

Hi there, Machine #1 - is running CUCM as shown by; Cisco CallManager[STARTED] Machine #2 - is...

Rob Huffman commented on Voice Gateway ISR4321 in IP Telephony 1 week ago

Hi Siva, My friend Chris is most correct here (and always +5 Chris). You can easily check the...

Rob Huffman commented on Audio broadcast via cisco ip phones?? in IP Telephony 1 week ago

Hi Vicky, There are more tested "Partner" solutions available via the Cisco Marketplace; https://...

Rob Huffman commented on Audio broadcast via cisco ip phones?? in IP Telephony 1 week ago

Hi Vicky, I have read and just re-read that TCC doc and I don't think it will help in achieving...

Rob Huffman commented on Audio broadcast via cisco ip phones?? in IP Telephony 1 week ago

Hi Vicky, Hope all is well with you! One method that can be leveraged for this type of setup is...

Rob Huffman commented on Night-service configuration - CME Version 7.1 in IP Telephony 2 weeks ago

My bad! Yes, you are correct the Night service bell works hand in hand with; call-forward night-...

Rob Huffman commented on Night-service configuration - CME Version 7.1 in IP Telephony 2 weeks ago

Hi there, Yes, you can remove the Night Service Bell config without impacting the actual night...

Rob Huffman commented on Unity 10.x End User Quick Start guide in Unified Communications Applications 2 weeks ago

Hi Mike, I've always found that a "customized" Wallet card does the trick for most users. From the...

Rob Huffman commented on Call Forward in IP Telephony 2 weeks ago

Hi Leonardo, In your listed scenario only Extension B will be able to leverage the Call Forward...

Rob Huffman commented on CCM End User WebPage Change BLF SD in IP Telephony 2 weeks ago

Hi Thomas, Just thought I would add this reference to the great tips from my friend Chris (+5 "...

Rob Huffman commented on CUCM 11 - The attempted action was a violation of security protocols and will not be allowed in IP Telephony 2 weeks ago

Hi Tony, I just wanted to add a note to the good tips from my friend Dennis (+5). I would track...

Rob Huffman commented on Options to transfer, place on hold, etc. are disappearing on 79xx phones in IP Telephony 2 weeks ago

Hi Sean, Sorry to hear that the upgrade didn't fix this issue! I would probably open a TAC case...

Rob Huffman commented on How to identify non active Unity Connection users? in IP Telephony 2 weeks ago

You are most welcome my friend! Glad to be of some small help here. Cheers! Rob

Rob Huffman commented on Cisco IP Communicator right-to-use license required ? in IP Telephony 3 weeks ago

Hi there, The CIPC RTU (right to use) license is honor based, which means it isn't required to...

Rob Huffman commented on Options to transfer, place on hold, etc. are disappearing on 79xx phones in IP Telephony 3 weeks ago

Hi Sean, I thought maybe this was happening only during the ring-in cycle of the second call, but...

Rob Huffman commented on Options to transfer, place on hold, etc. are disappearing on 79xx phones in IP Telephony 3 weeks ago

Hi Sean, Does this only happen on phone #1 while the call is ringing-in (ie: before it's been...

Rob Huffman commented on How to add 8851s to CUCM 9.1.1 with Dev Pack? in IP Telephony 3 weeks ago

Hi there, You are most correct! You can't install a 9.1.2 device pack on a 9.1.1 CUCM so you would...

Rob Huffman commented on How to identify non active Unity Connection users? in IP Telephony 3 weeks ago

Hi there, Unused Voice Mail Accounts Report For unused mailboxes (these are...

Rob Huffman commented on Call goes directly to VM in Unified Communications Applications 3 weeks ago

Hi Eric, TAC is always a great option :) Sorry I couldn't have been more help here! The only...

Rob Huffman commented on Call goes directly to VM in Unified Communications Applications 3 weeks ago

Hi Eric, OK.....is this a "shared Line"? If so, did you check the Busy trigger for all DN...

Rob Huffman commented on Call goes directly to VM in Unified Communications Applications 3 weeks ago

Hi Eric, Generally this would happen if the "Busy Trigger" for the line/DN in question is set at 1...

Rob Huffman commented on Join Feature - 7841 phone in IP Telephony 3 weeks ago

Hi Yort, You may want to look at this bug and the workaround that is listed. it would depend on...

Rob Huffman commented on Call Forwarding in IP Telephony 3 weeks ago

Hi there, These type of queries are best served by posting in the IP Telephony forum here; https...

Rob Huffman commented on 8851 - Can't delete call history in IP Telephony 3 weeks ago

Hi Randy, That behavior is not expected and is tracked in this bug/enhancement; Cheers! Rob 88XX...

Rob Huffman commented on 8851 - Can't delete call history in IP Telephony 3 weeks ago

Hi Randy, Have you tried enabling the "Simplified New Call UI"? Simplified New Call UI...

Rob Huffman commented on Training decisions in Other Collaboration, Voice, and Video Subjects 1 month ago

Hi Scott, Excellent question my friend! Sadly, there are no right or wrong answers here. If it...

Rob Huffman commented on conference call limit in IP Telephony 1 month ago

Hi Tommy, You are most welcome my friend! Cheers! Rob

Rob Huffman commented on conference call limit in IP Telephony 1 month ago

Hi Tommy, This is a configurable setting on the Call Control system itself. You would need to...

Rob Huffman commented on CUCM Backups in Unified Communications Applications 1 month ago

Hi there, The number of stored backups is configured as shown in the link below. Depending on the...

Rob Huffman commented on Call flow - 2nd hop when no VM is set in Unified Communications Applications 1 month ago

Hi Matthew, That is confusing....I can only think of one thing that might be setup differently on...

Bio

I've been working in the Telecom industry for many years most of which have been spent quite happily at my current position at Mount Royal University located in Calgary, Alberta, Canada. We made the move to Cisco Unified Communications a few years back and that is when I discovered the Cisco Support Community - formerly "NetPro" forums. I've learned a great deal from all the fantastic members here and made some nice friends along the way. It's been a real pleasure to see the Community grow in such an awesome way and I'm looking forward to see where this all goes in the future. Keep up the great work everyone! Thanks to all!

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