ruegreen

Member Since: Mar 29, 2010

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ruegreen commented on Chalk Talk: Examining Unified Customer Voice Portal’s Comprehensive Call Flow with SIP in Contact Center 3 years ago

Check out a copy of the book listed in the original post. It has a 100+ page chapter on...

ruegreen commented on Chalk Talk: Examining Unified Customer Voice Portal’s Comprehensive Call Flow with SIP in Contact Center 4 years ago

Hi Manu,I would suggest you pick up a copy of the book listed above.  It covers the call flow you...

ruegreen commented on Clarify SIP vs H323 with CVP? in Contact Center 4 years ago

With what you described above, you could get away without a SIP Proxy.  However, anything larger...

ruegreen commented on Chalk Talk: Examining Unified Customer Voice Portal’s Comprehensive Call Flow with SIP in Contact Center 4 years ago

I agree 100%, it was long over due.  I hope you enjoy it as much as I did putting it together....

ruegreen commented on Clarify SIP vs H323 with CVP? in Contact Center 4 years ago

Starting with version 8.x of CVP, H.323 is no longer a supported protocol for greenfield...

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Linkedin Profile:http://www.linkedin.com/pub/rue-green-ccie-9269/8/9aa/946

Check out my new Unified CVP Book published by Cisco Press at: http://www.ciscopress.com/bookstore/product.asp?isbn=1587142902










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