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Saima Harris commented on UCCX - Can we change UCCX System default promplts in Contact Center 4 months ago

Thank you Deepak and Chris, So the above method mentioned by Deepak would not work if they have 8....

Saima Harris commented on MGCP link to CUCM in IP Telephony 4 months ago

Thanks Deepak. That's the information I was looking for  Sharri

Saima Harris commented on MGCP link to CUCM in IP Telephony 5 months ago

Hi Deepak, I'm a little bit confused, this alert will be sent if the PRI goes down but if MGCP...

Saima Harris commented on MGCP link to CUCM in IP Telephony 5 months ago

Thank you for the reply Deepak. I will suggest that to the client. Just wanted to verify before...

Saima Harris commented on Delete all Voicemails in mailbox - unity connection 7.0 in Unified Communications Applications 5 months ago

Hi mlazar, Can you please let me know how you set "Message Aging Policy" to delete all messages in...

Saima Harris commented on UCCX %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED in Contact Center 11 months ago

Hi Deepak,So that means if we are getting both alerts 'CCXToCUICCVDSyncFailed' & 'Historical...

Saima Harris commented on UCCX %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED in Contact Center 11 months ago

Thanks Deepak for the detailed information.I will try those and let you know the outcome Sharri 

Saima Harris commented on UCCX %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED in Contact Center 11 months ago

Hi Gajanan,I'm getting the same alert for UCCX 10.5.1.Do you know if same bug (CSCtj88620) is...

Saima Harris commented on %UC_HR_MGR-2-UCCX_HISTORICAL_DATA_WRITTEN_TO_FILES in Contact Center 11 months ago

Hi,I'm getting same alert for 10.5.1.11001-49.Does anyone know if the same bug (CSCtj88620) is on...

Saima Harris commented on UCCX CAD recordings still using old IP address in Unified Communications Applications 11 months ago

Hi Cliff,Just wondering if you were able to figure out where it's getting the IP from.I have the...

Saima Harris commented on %UC_HR_MGR-2-UCCX_HISTORICAL_DATA_WRITTEN_TO_FILES in Contact Center 2 years ago

Hi Dan,Did you get a response for this one .My customer is also getting the same error on 9.0.2....

Saima Harris commented on Receiving RTMT alert from CUCM in IP Telephony 2 years ago

Thank you for taking time to respond 10.0.4.10 is the IP address of Unity Cxn 'Appadmin' is the...

Saima Harris commented on Receiving RTMT alert from CUCM in IP Telephony 2 years ago

 It's SCCP and LDAP integrated.There is no AXL integration. sharri

Saima Harris commented on Jabber for MAC client in Jabber Clients 2 years ago

Thank you for your help. I've downloaded the file , and configured CSF device. He will test it with...

Saima Harris commented on UCxn 9.1- VM to email not working for 1 user in IP Telephony 2 years ago

We installed "EWS editor" and the EWS login fails for the non-working user & was successful for...

Saima Harris commented on Jabber for MAC client in Jabber Clients 2 years ago

Hi Magdiel,Thank you for the detailed information , so the actual installation program file for 9.6...

Saima Harris commented on Entreprise Attendant Console Blind transfer - Windows SEVEN in IP Telephony 2 years ago

Hi anhidalg,I have the same issue , need to enable caller id for blind transfer through AC ,...

Saima Harris commented on Incorrect time displayed on 7975 v8.4.1 + CME 7.1 in IP Telephony 2 years ago

Thank you Rob for that awsome posting I was able to resolve Incorrect Time issue on 7975 phone.It...

Saima Harris commented on Cisco Unity 7.0 in IP Telephony 2 years ago

Do you know if there is any specific settings in browser tools that I should enable ?

Saima Harris commented on Unity Connection Version 8.0.3.20000-18 in IP Telephony 2 years ago

Thank you for your reply

Saima Harris commented on Jabber for iPad issues in Jabber Clients 2 years ago

Hi,One of my customer is having the same issue, Jabber gets unregsitered when ipad goes to sleep...

Saima Harris commented on CUCM IM and Presence Service v9.1 media in IP Telephony 2 years ago

Hi,Can you please let me know if IM & Presence is included with Cisco Unified Workspace...

Saima Harris commented on Cisco Unity Connection subscribers cannot access their VM in IP Telephony 2 years ago

Thanks for the quick response.She is able to unlock her account no issues but the problem is that...

Saima Harris commented on Display on phone shows line is busy on Call Manager 8.6 in IP Telephony 2 years ago

Thank you for the reply .I'll provide them the above information.Saima

Saima Harris commented on Cisco Unity Connection subscribers cannot access their VM in IP Telephony 2 years ago

Hi Carl,Were you able to figure out if there was a way to find out .I'm having same issue with one...

Saima Harris commented on UCCX agents delay in answering the call in Contact Center 2 years ago

In my case the script was missing 2 seconds dealy before Accept step at the beginning and as per...

Saima Harris commented on RTMT alerts for UCCX Databse out of Sync in IP Telephony 3 years ago

Sure I'll do that .Thanks for your help

Saima Harris commented on RTMT alerts for UCCX Databse out of Sync in IP Telephony 3 years ago

Hi Rob,Thank you for the quick response .It says in the bug :"RTMT alert should be informational...

Saima Harris commented on Configure Speed dial on Analog phone in IP Telephony 3 years ago

Thanks for your help .Worked like a charm Saima

Saima Harris commented on Unable to delete user in Cisco Unity Cxn 9.1.1.10000-32 in IP Telephony 3 years ago

Hi Vadym,Thank you for the quick response . Below please find the output from server.admin:show...

Saima Harris commented on Cisco Supervisor Record Viewer in IP Telephony 3 years ago

Finally I was able to get it fixed . According to the compatibility matrix mentioned above by...

Saima Harris commented on Wrong IP in list of CM on phone in IP Telephony 3 years ago

Thank you for your reply .It turned out that the phone had wrong VLAN info configured and thats why...

Saima Harris commented on Wrong IP in list of CM on phone in IP Telephony 3 years ago

Thanks for the reply It looks like it is getting some TFTP and Trust list error messages. Please...

Saima Harris commented on Unity Connection 8.5.1 Single Inbox in IP Telephony 3 years ago

Hi David,Is there any setting in Unity Cxn that we need to configure for that to work , the dist...

Saima Harris commented on Unity Connection 8.5.1 Single Inbox in IP Telephony 3 years ago

Thank you for your detailed reply. This was exactly what I was looking for .

Saima Harris commented on Agent Summary Historical Report in IP Telephony 3 years ago

Since you were able to reproduce the issue , do you think it could be a  bug for that version ?Saima

Saima Harris commented on Agent Summary Historical Report in IP Telephony 3 years ago

Thanks for the reply AaronI've tried it on my PC as well and got the same results . Not sure if...

Saima Harris commented on Configure Speed dial on Analog phone in IP Telephony 3 years ago

Thanks for the information Gifton.Ho do I configure speed dial numbers in CM (ccmuser page),  ...

Saima Harris commented on RTMT alert for threads exceeded in UCXN in IP Telephony 3 years ago

Server has bene up for 14 days .When I checked the processes in RTMT I noticed that Unityoninit...

Saima Harris commented on RTMT alert for threads exceeded in UCXN in IP Telephony 3 years ago

Can you let me know how I can check for process for leaksWhat command I can use in CLI to verify .

Saima Harris commented on Jabra headset and Cisco 7942 Aux port in IP Telephony 3 years ago

Thanks for the quick response .How can I configure it on CME Saima

Saima Harris commented on Unity 8.0.2 errors in IP Telephony 3 years ago

Should I check in Hunt gp /Line gp in CUCM ?

Saima Harris commented on Call Manager 8.5 disable beep for second call in IP Telephony 3 years ago

Just a quick question , if I changed that Service parameter "ring setting On busy station" , is it...

Saima Harris commented on Call Manager 8.5 disable beep for second call in IP Telephony 3 years ago

Thanks everyone for your replies .I'll try that option and let you know

Saima Harris commented on Agent Desktop Group Chat feature in Contact Center 4 years ago

Hi Anand,Thanks for the reply.That document doesn't talk about the group chat option for Agents ....

Saima Harris commented on Bug id CSCtz35753 in Cisco Bug Discussions 4 years ago

Thanks for the information Christine

Saima Harris commented on Bug id CSCtz35753 in Cisco Bug Discussions 4 years ago

Hi Alex,Thanks for your reply .I cant access CSCtz26735 either, this is marked as private as well.

Saima Harris commented on Latest version Data Migration Assistant (DMA) in IP Telephony 4 years ago

Thanks for your quick response.Actually they've already built a new server, so its kind of new...

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