Shadi Shami

Member Since: Dec 24, 2014

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Shadi Shami commented on Dedicate International Line for only International Calls. in Unified Communications Applications 4 weeks ago

Hello, First of all I'm assuming you mean by line, is an FXO/ E1/ T1. It can be achieved, but the...

Shadi Shami commented on Unable to register Cisco 7965/7942 with CME 9.1 -HELP in Unified Communications Applications 4 weeks ago

hello, If phones register fine locally, then it's a network/ connectivity issue where I recommend...

Shadi Shami commented on TSP 11.5(1.2) Compatibility with CUCM 11.5.1.12900-21 in Unified Communications Applications 4 weeks ago

Hi Waqas, CUCM11.5(1)SU1 (i.e. 11.5.1.11900-26) comes with TSP version 11.5.1.2-0, while 11.5(1)...

Shadi Shami commented on SIP-TRUNKING CONFIG FOR SAUDI ARABIA in IP Telephony 4 months ago

Hello, Usually called number for calls originated from STC is appended with 011, while calls that...

Shadi Shami commented on UCCX Rel 11 / Finesse Supervisor - Monitor, Barge In, Intercept - Is Jabber Supported? in Contact Center 9 months ago

Hello, These features (i.e. Silent Monitoring, Barge-In and Intercept) in Finesse use th Barge-in...

Shadi Shami commented on UCCX 11.0 RealTime Reports "Live Date" Problem in Contact Center 11 months ago

Hi All, The defect is resolved in ES05 that can be downloaded form the link below: https://...

Shadi Shami commented on Warning message to warn that the call is being recorded in IP Telephony 11 months ago

Hello, As a workaround, you can configure Hunt-Pilot with Call Queueing to play a message before...

Shadi Shami commented on CUE Prompts configured on Script was not playing during call in Unified Communications Applications 1 year ago

Hello, Two things to check: 1. Connectivity and routing between CUE and IP Phones. 2. Prompts...

Shadi Shami commented on Inbound Calls are failing in Jabber Clients 1 year ago

Hello, In this case we need to find out why the 2nd leg got disconnected. in addition to the...

Shadi Shami commented on Jabber 11.x - Desktop sharing grayed out...!!! in Jabber Clients 1 year ago

Hello Rajesh, 1. BFCP was replaced with (IM-Only Screen Share). 2. Kindly confirm the Anti-virus...

Shadi Shami commented on jabber for windows contact photo in Jabber Guest 1 year ago

Hello, add the following to your jabber-config file:  <Directory>   <PhotoSource>...

Shadi Shami commented on Inbound Calls are failing in Jabber Clients 1 year ago

Hello, I went through the logs, and here is what I see: 1. Call matched an Incoming POTS dial-...

Shadi Shami commented on Conference calls via h323 gateway in Unified Communications Applications 1 year ago

Hello, Kindly attach the SDL logs. Thank you, Shadi

Shadi Shami commented on CUAC Attendant Console (Standard) 10.6 - Unable to login in Unified Communications Applications 1 year ago

Hello, Kindly confirm that the phone/ Extension Mobility profile is associated with TSP...

Shadi Shami commented on PSTN to CUC AA no audio after call transfers and answers in IP Telephony 1 year ago

David,As a quick suggestion try checking mtp required check box under the sip trunk configuration...

Shadi Shami commented on Part no. of CME 10.5 in Unified Communications Applications 1 year ago

no part number for CME, you need to add router with UC license, then CME licenses will be listed...

Shadi Shami commented on setting up CCX 10 in Unified Communications Applications 1 year ago

make sure the user name has AXL privilege. Test it by adding Application User with Supper user role.

Shadi Shami commented on Can users be setup to use the same phone for 2 separate Cisco Agent accounts? in Unified Communications Applications 1 year ago

Yes, you can achieve that through Extension Mobility. Check the link below for step-by-step...

Shadi Shami commented on Cisco unity connection backup 10.5 server ISSUE in IP Telephony 1 year ago

As Aman highlighted, it could be OVA issue. I faced similar problem before.Other things to check:1...

Shadi Shami commented on Incoming call on FXO in IP Telephony 1 year ago

Hello All, I suggest to collect the following: 1. show run2. debug voip ccapi inout3. debug h225...

Shadi Shami commented on Forced Authorization Code Issue in CUCM 6.1.3.1000-16 in IP Telephony 1 year ago

also, does the call go directly into the route-pattern, or it hits a translation pattern first?

Shadi Shami commented on Forced Authorization Code Issue in CUCM 6.1.3.1000-16 in IP Telephony 1 year ago

what is the model of the phone you calling from?it could be you are hitting another pattern, not...

Shadi Shami commented on Call Manager Upgrade from 8.6 to 10.5 fails in IP Telephony 1 year ago

After disabling auto registration the upgrade failed as no enough space was there.  And the CUCM...

Shadi Shami commented on Call Manager Upgrade from 8.6 to 10.5 fails in IP Telephony 1 year ago

different error this time: Not enough space on partition to proceed|<LVL::Error Kindly send me...

Shadi Shami commented on Call Manager Upgrade from 8.6 to 10.5 fails in IP Telephony 1 year ago

same logs please.

Shadi Shami commented on Call Manager Upgrade from 8.6 to 10.5 fails in IP Telephony 1 year ago

+5 for your analysis as well mate :-)

Shadi Shami commented on Callmanager connected to Alcatel via SIP in IP Telephony 1 year ago

Glad it's working :)

Shadi Shami commented on Call Manager Upgrade from 8.6 to 10.5 fails in IP Telephony 1 year ago

Can you try disabling Auto Registration and start the upgrade again?

Shadi Shami commented on Call Manager Upgrade from 8.6 to 10.5 fails in IP Telephony 1 year ago

Hello Guys, Issue is not related to dial-plans, I checked the logs and it appears something wrong...

Shadi Shami commented on Callmanager connected to Alcatel via SIP in IP Telephony 1 year ago

- MTP forcing can be achieved by enabling MTP Required box in the trunk configuration page.- Can...

Shadi Shami commented on IVR on CUE in IP Telephony 1 year ago

Hello Malik, check this one;http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_0/...

Shadi Shami commented on ISDN inbound problem: incomplete number. in IP Telephony 1 year ago

So when thag specific number (069 243 234)  dials into (0739 443 590)  the call should be landing...

Shadi Shami commented on IVR on CUE in IP Telephony 1 year ago

As said above, you can take a sample AA script and modify it according to the requirement. Once you...

Shadi Shami commented on ISDN inbound problem: incomplete number. in IP Telephony 1 year ago

Hello Leo,  The description is not clear enough, can you please try to explain the problem again?  ...

Shadi Shami commented on Delete a CUPS server from CUCM cluster via CLI in IP Telephony 1 year ago

that would be the safest way

Shadi Shami commented on Delete a CUPS server from CUCM cluster via CLI in IP Telephony 1 year ago

I'm suggesting that to avoid the other option which can be done through Root Access into Publisher...

Shadi Shami commented on IVR on CUE in IP Telephony 1 year ago

Hello Malik, That's a basic Auto Attendant, you can download AA sample scripts from the link below:...

Shadi Shami commented on Delete a CUPS server from CUCM cluster via CLI in IP Telephony 1 year ago

I'm thinking of a workaround guys; can we try adding the CUPS server as IM&P under server list...

Shadi Shami commented on Inbound call on SIP gateway never rings on phone in IP Telephony 1 year ago

Glad the issue is resolved!Cause calls into CUCM are considered as outbound calls from the cube. 

Shadi Shami commented on Outgoing call is limited to 3 only in IP Telephony 1 year ago

no, keep the trunk configuration.There are 5 FXO ports configured within the same trunkgroup, so 5...

Shadi Shami commented on Outgoing call is limited to 3 only in IP Telephony 1 year ago

Hello, 6 ports associated with the trunk (POTSTRUNK) and one of them is SHUTDOWN (0/1/3).Please...

Shadi Shami commented on Inbound call on SIP gateway never rings on phone in IP Telephony 1 year ago

Can you try removing the command "outbound-proxy dns:proxy.sip-ua.com" and make a test call?...

Shadi Shami commented on Callmanager connected to Alcatel via SIP in IP Telephony 1 year ago

Hello Attila, For MOH issue:- Does the trunk have MRGL with available MOH Server.- What is the...

Shadi Shami commented on Setup Tier 1 and Tier 2 Call Flow in Contact Center 2 years ago

Hello, It's not a CCX feature. "Transfer - Tier X" is just a label for speed dial to send calls to...

Shadi Shami commented on Alerts- SyslogSeverityMatchFound & CCXToCUICCVDSyncFailed in Contact Center 2 years ago

I think this defect (CSCuu21967) is more close: Description: Symptom:UCCX...

Shadi Shami commented on Attendant Console 8.6 transferring external call displays a 5 digit number on internal phones. in IP Telephony 2 years ago

Hello, Modifying the registry value should resolve it, can you make sure that AC client was closed...

Shadi Shami commented on Cisco CUEAC 9.1 issue in IP Telephony 2 years ago

Hello Humza, It's there to the left: "Add New DDI" Thank you,Shadi

Shadi Shami commented on Disabling the directories for IP Communicator in IP Telephony 2 years ago

you can use BAT to change the Directory URL field in their phones to any invalid one. So when the...

Shadi Shami commented on fios home for cucm in IP Telephony 2 years ago

Hello, For CUCM, you can install it on VMWare. While you can GNS3 for CME, and I think there is no...

Shadi Shami commented on BAT in Jabber clients in IP Telephony 2 years ago

yes you can, attaching a sample CSV file. Thank you,Shadi

Bio

Sr. Collaboration Engineer with several years experience in Cisco Voice and Video (post-sales and pre-sales), previously worked 4 years for Cisco TAC.

CCIE Voice certified.

User Badges:
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Shadi Shami's Stats

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Discussion started 1
Answers marked as Correct 23
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Content Rated 6