Sheraz Saeed Lodhi

Member Since: Apr 19, 2007

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Sheraz Saeed Lodhi commented on Collect Data Node in ICM in Contact Center 4 months ago

Hi All, Just to update Media, Play and Collect microapps are not supported with CVP. We need to use...

Sheraz Saeed Lodhi commented on ICM v8.5 Upgrade Locked DLLs in Contact Center 5 months ago

Folks, I have found this doc helpful all the time regardless of ucce version (8.x to 10.x) in my...

Sheraz Saeed Lodhi commented on Collect Data Node in ICM in Contact Center 7 months ago

Hi Shalid, plz fins the attachment. If I used the Run Ext Node instead of Play the media files...

Sheraz Saeed Lodhi commented on Collect Data Node in ICM in Contact Center 7 months ago

Gents, I also have to use Menu and Play node in my ICM script but the nodes are failing. I have...

Sheraz Saeed Lodhi commented on Finnese doesn't change state to wrap-up or Ready after acll transfer from talking in Contact Center 9 months ago

Hi Sasi, It is workign fine with Ctios Agent desktop but not with Finesse. However i have already...

Sheraz Saeed Lodhi commented on How to Collect finesse Logs in Contact Center 9 months ago

Hi Denis, Even ./ is not working with me. I am using finesse 10.0.1

Sheraz Saeed Lodhi commented on Finnese doesn't change state to wrap-up or Ready after acll transfer from talking in Contact Center 9 months ago

Thanks Sasi, but i don't see any workaround or fix for this till cisco latest version

Sheraz Saeed Lodhi commented on CCX Finesse CTI Error 88407 in Contact Center 1 year ago

Hi Ramamoorthy, All mentioned above steps have been taken before and checked but the result is same...

Sheraz Saeed Lodhi commented on SocialMiner bulk transcript export in Contact Center 1 year ago

Alex, I think you can use SM API in order to extract the chat.by defining the date range.

Sheraz Saeed Lodhi commented on is its-CISCO.2.0.2.0 tcl supports SIP trunk in IP Telephony 1 year ago

Hi Peter, Thanks for sharing it means it works for both H323 and SIP . As you said you are also...

Sheraz Saeed Lodhi commented on is its-CISCO.2.0.2.0 tcl supports SIP trunk in IP Telephony 1 year ago

Hi Peter, Good to know its working for you :). So are you using SIP trunk or ISDN E1 ?. BTW for IP...

Sheraz Saeed Lodhi commented on is its-CISCO.2.0.2.0 tcl supports SIP trunk in IP Telephony 1 year ago

Hi Peter, It didn't work for me then I have changed the Topology and used E1s as we had E1s as well...

Sheraz Saeed Lodhi commented on UCCE - AD integration : supervisor (CSD) creation and authentication ? in Contact Center 1 year ago

Hi Chintan, So i have a couple of questions in this regard, if i uncheck the box then the user will...

Sheraz Saeed Lodhi commented on Agents unable to pick calls while Call rings. in Contact Center 1 year ago

Hi Folks, I have a situation here. As i mentioned earlier i have two CCM clusters and call coming...

Sheraz Saeed Lodhi commented on Agents unable to pick calls while Call rings. in Contact Center 1 year ago

Hi Chintan, I have figured it out basically we have two CCM clusters and becaus of one of the route...

Sheraz Saeed Lodhi commented on Impact in rel1xx disable command in IP Telephony 1 year ago

Hi Mukesh, If you are using SIP trunk between CUCM and Voice Gateway for out bound try to configure...

Sheraz Saeed Lodhi commented on Agents unable to pick calls while Call rings. in Contact Center 1 year ago

Hi, Did you manage to fixed this issue.

Sheraz Saeed Lodhi commented on CM PG JGW error Cause: NETWORK_NOT_OBTAINABLE in Contact Center 1 year ago

Here is the call log ANI = 507580961  Agetn Ext: 7311 Trace: ConnCreatedEv CID: 67113436 (4572/4)...

Sheraz Saeed Lodhi commented on CIM EAAS process is not running in Contact Center 1 year ago

Yes, i have one that too but o result so far. Plz find the ECC variable screen shot

Sheraz Saeed Lodhi commented on CIM EAAS process is not running in Contact Center 1 year ago

I have checked the variable configs as per the guide but still unable to fetch variables. You can...

Sheraz Saeed Lodhi commented on CVP VXML Standalone Outbound Dialer - Issue in Contact Center 1 year ago

What error you get in your handoff.tcl script.

Sheraz Saeed Lodhi commented on Replacing "sa" user with other user in UCCE in Contact Center 1 year ago

Hi All,I have managed to know that there is no impact of changing the DB user from "sa" to some...

Sheraz Saeed Lodhi commented on User/Line association in CUCM in IP Telephony 1 year ago

Hi Jonathan,I have users added in cucm now i want to add lines to them for jabber. There are...

Sheraz Saeed Lodhi commented on Telepresense SIP URI dialing from outside in TelePresence 1 year ago

Hi Ace,Thanks for your guidance but unfortunately i am still stuck in this implementation. From and...

Sheraz Saeed Lodhi commented on Telepresense SIP URI dialing from outside in TelePresence 1 year ago

Hi Ace,Many thanks for your quick responses. As per your answer i already have this configuration...

Sheraz Saeed Lodhi commented on Telepresense SIP URI dialing from outside in TelePresence 1 year ago

Hi Acevirgil,I already have the system configured for jabber client to login from iPhone and...

Sheraz Saeed Lodhi commented on is its-CISCO.2.0.2.0 tcl supports SIP trunk in IP Telephony 1 year ago

He said this tcl script is not for SIP but the point is if this is the case then how come it is...

Sheraz Saeed Lodhi commented on is its-CISCO.2.0.2.0 tcl supports SIP trunk in IP Telephony 1 year ago

Yes Manish,This is my topology then strange why did TAC say its not supported. Let me collect some...

Sheraz Saeed Lodhi commented on Tcl Script and SIP Trunk in IP Telephony 1 year ago

Hi JustForVoice,Did you manage to run this script over SIP dial-peer as i am facing issue while...

Sheraz Saeed Lodhi commented on IVR on SIP trunk to ISP in IP Telephony 1 year ago

HI,Did you manage to fix it. I am using  its-CISCO.2.0.2.0.tcl and as per cisco TAC this is not...

Sheraz Saeed Lodhi commented on Disconnect Cause (CC) : 38 and Disconnect Cause (SIP) : 503 in IP Telephony 1 year ago

I have contacted the TAC and came to know the TCL script i am using doesn't support SIP it works...

Sheraz Saeed Lodhi commented on Disconnect Cause (CC) : 38 and Disconnect Cause (SIP) : 503 in IP Telephony 1 year ago

Hi Mohammed,I have done some changes in the config because configuring service in 2222 dial peer...

Sheraz Saeed Lodhi commented on Disconnect Cause (CC) : 38 and Disconnect Cause (SIP) : 503 in IP Telephony 1 year ago

Gents,My customer has deployed the SIp trunk and now they want to use the same tcl script for SIP...

Sheraz Saeed Lodhi commented on Disconnect Cause (CC) : 38 and Disconnect Cause (SIP) : 503 in IP Telephony 2 years ago

Hi Dennis,its works fine now.  have made both Dial peers of same type.

Sheraz Saeed Lodhi commented on Disconnect Cause (CC) : 38 and Disconnect Cause (SIP) : 503 in IP Telephony 2 years ago

Hi,Basically my call flow is i am calling from IP Phone to VG where we have AA tcl script. For this...

Sheraz Saeed Lodhi commented on Disconnect Cause (CC) : 38 and Disconnect Cause (SIP) : 503 in IP Telephony 2 years ago

Hi All,I am also facing the issue that i am testing it using my IP Phone i.e. i have added VG as an...

Sheraz Saeed Lodhi commented on After Expressway X8.5.2 Upgrade Jabber for iPhone and Android disconnect / wrong password in Jabber Clients 2 years ago

Hi Carlo,Okay i have checked the both IM servers are added in also in UC service profile IM...

Sheraz Saeed Lodhi commented on After Expressway X8.5.2 Upgrade Jabber for iPhone and Android disconnect / wrong password in Jabber Clients 2 years ago

Hi Carlo,Where can i check this on user service profile settings. Yes internally all users are able...

Sheraz Saeed Lodhi commented on After Expressway X8.5.2 Upgrade Jabber for iPhone and Android disconnect / wrong password in Jabber Clients 2 years ago

Hi Gents,As i have shared the info every thing is workign fine including voice which was not...

Sheraz Saeed Lodhi commented on After Expressway X8.5.2 Upgrade Jabber for iPhone and Android disconnect / wrong password in Jabber Clients 2 years ago

Yes Jakub,I have sorted out it by changing the port from 5060 to 5065 and it worked and now...

Sheraz Saeed Lodhi commented on After Expressway X8.5.2 Upgrade Jabber for iPhone and Android disconnect / wrong password in Jabber Clients 2 years ago

Thanks David,Yes i have shared this info with TAC but they urge me to upgrade it to 8.5.3 and even...

Sheraz Saeed Lodhi commented on CUIC 9.x Historical not displaying data in Contact Center 2 years ago

Gents,The problem has solved as i access their system and found they have configured the HDB Db...

Sheraz Saeed Lodhi commented on After Expressway X8.5.2 Upgrade Jabber for iPhone and Android disconnect / wrong password in Jabber Clients 2 years ago

Gents,I am having the same error but in addition to this it is also giving the following error for...

Sheraz Saeed Lodhi commented on dual nic deployment for Expressway -E in TelePresence 2 years ago

This is what i came to know, after applying license it allow to use dual nic.Thanks

Sheraz Saeed Lodhi commented on X-lite Sip Phone Registration Rejected in Other Collaboration, Voice, and Video Subjects 2 years ago

Hi Faithmugo,Did you manage to register it in CUCM. I am facing "account failed to enable " error. ...

Sheraz Saeed Lodhi commented on unable to login Integrated EIM agent in Contact Center 2 years ago

Figured out the problem. The problem was CTi ports 42027 was not configured properly in PG explorer...

Sheraz Saeed Lodhi commented on Migrating CUCM from 7.1 to 10.5 using PCD in IP Telephony 2 years ago

Gents,Sorry for late update. I have successfully upgraded the CUCM using PCD. I have tried it on...

Sheraz Saeed Lodhi commented on Migrating CUCM from 7.1 to 10.5 using PCD in IP Telephony 2 years ago

Attaching the logs. I am not able to understand them. 

Sheraz Saeed Lodhi commented on Migrating CUCM from 7.1 to 10.5 using PCD in IP Telephony 2 years ago

Hi Aman,Thats my Lab but originally i have to upgrade from 7.1.5 to 10.5 using PCD. In my lab with...

Sheraz Saeed Lodhi commented on UCCX 10.5 license in Contact Center 2 years ago

Folks, I figured out the problem was due to temp license. there was a temp license as well in the...

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