shtalukd

Member Since: Jun 11, 2009

English
shtalukd commented on Cisco Smart CallConnector Suite in Voice Systems 3 years ago

Hi Steve:The Release 2.2 has been posted to CCO.ThanksShahryar

shtalukd commented on Announcing Cisco Smart CallConnector Release 2.2 in Voice Systems 3 years ago

Hi Brian:Yes -- it should be straight forward. Download the software and run the installation. The...

shtalukd commented on Announcing Cisco Smart CallConnector Release 2.2 in Voice Systems 3 years ago

Hi Thomas:Release 2.2 has been posted to CCO. You can reach it from www.cisco.com/go/...

shtalukd commented on Now Available - Smart Call Connector Version 2.2 Beta in Voice Systems 4 years ago

Hi Jeremy,The 3 options: subscribe notify, include envelop and mwi on/off number needs to be...

shtalukd commented on Now Available - Smart Call Connector Version 2.2 Beta in Voice Systems 4 years ago

Hi Jeremy:The VoiceView window is updated with a push notification from CUE. Please see tech-notes...

shtalukd commented on Now Available - Smart Call Connector Version 2.2 Beta in Voice Systems 4 years ago

Hi Dominique:Thank you for your input. There are no plans to provide terminal server support at...

shtalukd commented on Now Available - Smart Call Connector Version 2.2 Beta in Voice Systems 4 years ago

Hi Dominique:1. By default the logs are presented with the latest call at the top. This default can...

shtalukd commented on Ask the Expert: Cisco Smart CallConnector in Voice Systems 4 years ago

Hi David:Let's continue via [email protected]

shtalukd commented on Ask the Expert: Cisco Smart CallConnector in Voice Systems 4 years ago

Hi David:The SMS message is sent using the MAPI control in the Advanced Client. Please verify that...

shtalukd commented on Ask the Expert: Cisco Smart CallConnector in Voice Systems 4 years ago

Hi David:We will need to look at the log file. Let me get back with the specific log file name....

shtalukd commented on Ask the Expert: Cisco Smart CallConnector in Voice Systems 4 years ago

Hi David:You are correct -- one of the differences between the SCC and UCC family is the SCC...

shtalukd commented on Ask the Expert: Cisco Smart CallConnector in Voice Systems 4 years ago

Hi David:Thank you. We should have the recordings posted today, in the event you would like to...

shtalukd commented on Ask the Expert: Cisco Smart CallConnector in Voice Systems 4 years ago

Hi Phil: This also comes up a lot. Unfortunately, at this time, there are no plans to add support...

shtalukd commented on Ask the Expert: Cisco Smart CallConnector in Voice Systems 4 years ago

Hi Paolo: As you may be aware, the CallConnector solutions is available in two sets of SKUs -- the...

shtalukd commented on Ask the Expert: Cisco Smart CallConnector in Voice Systems 4 years ago

Hi Mohamed: The integration of Salesforce/MS-Dynamics with the Cisco UC solutions comes up...

shtalukd commented on Smart Call Connector Server hangs in Voice Systems 4 years ago

Hi Brian,This seems like a license issue or files corrupted that caused Database Server stuck in...

shtalukd commented on Unified CallConnector Operator Telephone Status Getting Hung Up in Voice Systems 4 years ago

Hi Travis,We have not seen this issue but in some cases with spefic call flows and heavy traffic,...

shtalukd commented on How to use Smart CallConnector Toolbar with 64 bit Windows and 32 bit Outlook? in Voice Systems 4 years ago

CallConnector Team:We will provide an installation for SCC Toolbar on Winx64 with Outlookx32.Thank...

shtalukd commented on How to use Smart CallConnector Toolbar with 64 bit Windows and 32 bit Outlook? in Voice Systems 4 years ago

Hi Tyler,UCC/SCC products pertains with Outlook versions. So if you have Outlook x32bit, please...

shtalukd commented on Smart CallConnector Advanced Connection Issues in Voice Systems 4 years ago

Hi Daniel,This seems like that a setup/configuration issue. Have you create/import user from CME...

shtalukd commented on callconnector client - external directory in Voice Systems 4 years ago

Hi Dave:Unfortunately you cannot add users from the corporate directory. This can only be  done...

shtalukd commented on Hide Cisco Cisco account from Smart Call Connector directory in Voice Systems 4 years ago

Hi Ashleigh:All entries in the corporate directory are displayed in the Advanced Client. The Cisco...

shtalukd commented on callconnector client - external directory in Voice Systems 4 years ago

Hi Dave:The user-type (Manager and Administrator) have edit and delete options enabled in the...

shtalukd commented on callconnector client - external directory in Voice Systems 4 years ago

Hi Dave,Please see the attached screenshot for details.Thanks,

shtalukd commented on Smart Call Connector Server - presence bug? in Voice Systems 4 years ago

Hi Jeremy,For the issue that Presence status is not updated after PC is logged off, if you want...

shtalukd commented on Smart Call Connector Server - presence bug? in Voice Systems 4 years ago

Hi Jeremy,By default, when the user is logged in/off, the presence status is automatically changed...

shtalukd commented on Ask the Expert: Smart Services Cisco Smart Call Connector in Voice Systems 4 years ago

Hi Jeremy:The SCC performs lookup against the contacts in the SCC directories and the Personal...

shtalukd commented on Ask the Expert: Smart Services Cisco Smart Call Connector in Voice Systems 4 years ago

Hi John:The key features of the Smart CallConnector Advanced Client include presence, instant...

shtalukd commented on Ask the Expert: Smart Services Cisco Smart Call Connector in Voice Systems 4 years ago

Hi Marcus:Does SCC affect the way the Office Manager operates? The SCC Server reads the...

shtalukd commented on Ask the Expert: Smart Services Cisco Smart Call Connector in Voice Systems 4 years ago

Hi Marcus:How many operator's can you have with one SCC Server? The SCC Operator connects as a...

shtalukd commented on Ask the Expert: Smart Services Cisco Smart Call Connector in Voice Systems 4 years ago

Hi Marcus:SCC integration with applications using TAPI Two points to make are:1. UC500 allows one...

shtalukd commented on Ask the Expert: Smart Services Cisco Smart Call Connector in Voice Systems 4 years ago

The second question related to the features and value of the Smart CallConnector Toolbar.The Smart...

shtalukd commented on Ask the Expert: Smart Services Cisco Smart Call Connector in Voice Systems 4 years ago

Hi John:This question comes up quite frequently. The differences are in the composition of the...

shtalukd commented on Cisco Unified CallConnector Configuration Manager "Stuck" in Voice Systems 4 years ago

Hi All,This is a known issue in version 1.6 and has been corrected in the latest version 2.1 that...

shtalukd commented on SCC Server on SBS 2008 - Presence Server Down issue in Voice Systems 4 years ago

Hi Jeremy,I believe that radius is not completely configured that caused PresenceServer is not...

shtalukd commented on UCC client & server working under the Terminal Server known as MS remote desktop services server on Windows 2008 R2 server in Voice Systems 4 years ago

Hi Rachna:You are correct. The CallConnector clients (Toolbar, Personal, Advanced and Operator)...

shtalukd commented on SCC-Advanced & CRM in Voice Systems 5 years ago

Adding to Alberto note -- the TAPI limitation is on a per phone basis. This means that only one...

shtalukd commented on Error installing Cisco Smart CallConnector Toolbar in Voice Systems 5 years ago

Hi Brad,Please uninstall CME TSP from Control Panel-Remove program or from PhoneandModem-Advanced...

shtalukd commented on CallConnector Server Database and Presence Server problems in Voice Systems 5 years ago

Hi Adam,What is the version you are running? The latest version is 2.1 and available for download...

shtalukd commented on Call control in Smart CallConnector Advanced client has RegisterReject in Voice Systems 5 years ago

Hi Jeremy,Please re-download CME Configuration Data if you have username/password of the phone...

shtalukd commented on CallConnector dial locations in Voice Systems 5 years ago

Hi Adam,It is in Configuration Manager-Setup Router and Servers-Location Management (1 up to the...

shtalukd commented on Smart CallConnector error with IE in Voice Systems 5 years ago

Hi Stephen,Have you purchased UCC/SCC licenses? From the screenshot, this UCC Client is using TRIAL...

shtalukd commented on Smart CallConnector error with IE in Voice Systems 5 years ago

Hi Stephen,We'll need to Click on Update License on the screenshot above and enter PAK-ID/Serial...

shtalukd commented on Smart CallConnector error with IE in Voice Systems 5 years ago

Hi StephenIt looks like that you have problem update the license to full-licensed. Do you have...

shtalukd commented on Smart Call Connector Server hangs in Voice Systems 5 years ago

Hi Brian,Can I setup a quick webEx session to see the problem? Please provide us your email...

shtalukd commented on Smart CallConnector error with IE in Voice Systems 5 years ago

Hi Steve,Would you please send us the screenshot? Also, would you please try to right-click and...

shtalukd commented on Smart Call Connector Toolbar Info in Voice Systems 5 years ago

Hi Alex,Smart CallConnector Free toolbar does not have lookup supported. The free version does not...

shtalukd commented on SCC Advanced Server in Voice Systems 5 years ago

Hi Bryan:Thank you for bringing this to our attension. Could you please send us the show run for...

shtalukd commented on SCC Advanced Installer in Voice Systems 5 years ago

Hi Brian:The Operator Client installation program for 1.6.0.16 does incorrectly expose unsupported...

shtalukd commented on Callconnector Advanced Client Voiceview and UC540 in Voice Systems 5 years ago

Hi Stephen,Have you looked thru the document that requires all the setup/configure in CME/CUE for...

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