Sean Vaidya

Member Since: Oct 05, 2016

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Sean Vaidya commented on Issue with Time variable in uccx in Contact Center 33 min ago

Why not just set the opening and closing times under each menu selection individually? Main Menu...

Sean Vaidya commented on UCCX Scripting questions in Contact Center 2 hours ago

I would be interested in seeing a better answer than mine, as I also have a similar requirement...

Sean Vaidya commented on CUCM 11 with UCCX 9 in IP Telephony 1 day ago

No it will not work. I would recommend going to 10.6 on uccx. If I recall correctly, cad was...

Sean Vaidya commented on Cisco Prime Collaboration Provisioning in IP Telephony 1 day ago

The initial set up is a pain if you have not done it before. Clunky is a good word to use here. ...

Sean Vaidya commented on Issue with Time variable in uccx in Contact Center 1 day ago

Can you share the script or a snippet of it? It'll be easier than trying to decipher the post

Sean Vaidya commented on UCCX 11 override still_there.wav File in Contact Center 2 days ago

Yes, very easily. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCty67275/?referring_site... Let...

Sean Vaidya commented on Finesse Wrap up not being allowed (switched to Windows 10) in Contact Center 1 week ago

And of course, under the CSQ settings make sure wrap up is enabled with a reasonable time. 

Sean Vaidya commented on Finesse Wrap up not being allowed (switched to Windows 10) in Contact Center 1 week ago

Go into CFAdmin and then the reasons tab. The main thing to look at would be the Global?...

Sean Vaidya commented on Finesse Wrap up not being allowed (switched to Windows 10) in Contact Center 1 week ago

Different teams makes all the difference. Very likely it could be a per team wrap up code issue. ...

Sean Vaidya commented on Finesse Wrap up not being allowed (switched to Windows 10) in Contact Center 1 week ago

What version CCX? Try different browsers and clearing data/cache etc. If they're on the exact same...

Sean Vaidya commented on Google Chrome update 58 breaks custom HTTPS certificate for FMC in FireSIGHT System / 3D System 1 week ago

Cisco TAC has created bug/feature request CSCve93565 for this issue. 

Sean Vaidya commented on Cisco Unified Workforce Optimization in Contact Center 2 weeks ago

Let's start with screenshot and version information for all associated servers.

Sean Vaidya commented on Auto-Attendance option to call change the time to receive calls in Contact Center 2 weeks ago

Not enough information.. we need to see where the five department options are presented. If there's...

Sean Vaidya commented on Auto-Attendance option to call change the time to receive calls in Contact Center 2 weeks ago

Could you post the script or a picture of it? Does this department have their own queue? If so,...

Sean Vaidya commented on UCCX How to open one application during public holiday in Contact Center 2 weeks ago

So can't you just edit the script for the day and change it to not go to holiday step? Otherwise,...

Sean Vaidya commented on UCCX How to open one application during public holiday in Contact Center 3 weeks ago

Peter,  Could you post an image of the holiday check part of the script? If it's just a one time...

Sean Vaidya commented on UCCX Script issue in Contact Center 3 weeks ago

TL;DR It's still working fine.  Like Brian said, you can change the hold music on the CTI port to...

Sean Vaidya commented on Failed CUC Subscriber Upgrade from 9.1.1-10000-11 to 11.5su2 in IP Telephony 1 month ago

For install failures, unless it is absolutely necessary, I prefer just doing a clean install. When...

Sean Vaidya commented on Playing a different prompt depending of the called trigger, but just one script in Contact Center 1 month ago

And if you have more than two, you can also use "switch" step

Sean Vaidya commented on Unity 10.5.1 uploading wav files into greetings in IP Telephony 1 month ago

Search java in Windows and there should be something called "Configure Java" and then from there go...

Sean Vaidya commented on How to check what devices are assigned to a owner user id in IP Telephony 1 month ago

If you have their directory number, it'd be pretty easy to find under device>phones. Otherwise...

Sean Vaidya commented on CM 10.6 Configuring EM Phone Configuration in IP Telephony 1 month ago

Ross, I think there's only a couple possible issues with "no services configured" Check the...

Sean Vaidya commented on Unity 10.5.1 uploading wav files into greetings in IP Telephony 1 month ago

It's definitely do-able I think you're just having java issues.  https://supportforums.cisco.com/...

Sean Vaidya commented on CM 10.6 Configuring EM Phone Configuration in IP Telephony 1 month ago

This link has helped me every single time I've had EM issues. Just make sure to take your time and...

Sean Vaidya commented on Warm Transfer in Contact Center 1 month ago

What are you asking?

Sean Vaidya commented on Firewall and Wireless router configuration in Network Management 1 month ago

Best security practice would be to completely separate lan and wlan.  In most secure environments,...

Sean Vaidya commented on MAC Address & Cisco Interface ID in Network Management 1 month ago

I assume you're tasked to map out user devices to access switches? I would advise against this, as...

Sean Vaidya commented on By using Cisco 2911 router soft phone is not registered to SIP provider in WAN, Routing and Switching 1 month ago

Wrong forum.  I would post to IP telephony section for a prompt and accurate answer. 

Sean Vaidya commented on Issue with Unity Connection 11.5 subscriber after upgrade "No application installed" in Other Collaboration, Voice, and Video Subjects 1 month ago

Agreed. You could try repairing replication from cli by using utils dbreplication commands.  I...

Sean Vaidya commented on CUCM installation failed- NTP inaccessible urgent issue in Unified Communications Applications 1 month ago

Mohammed,  Were you able to get this resolved?  In my experience, it helps if the ntp server is...

Sean Vaidya commented on Calls rolling to available agents in Contact Center 1 month ago

Look at this attached sample script as well. It's an overflow to a second CSQ rather than a cell...

Sean Vaidya commented on Calls rolling to available agents in Contact Center 1 month ago

That's not quite how it works. It doesn't just call all the agents in the traditional sense.  The...

Sean Vaidya commented on how to get activelog from cuic exact command in Contact Center 1 month ago

https://supportforums.cisco.com/discussion/11366081/check-uccx-logs http://docwiki.cisco.com/wiki/...

Sean Vaidya commented on Calls rolling to available agents in Contact Center 1 month ago

Yes, done very easily.  In the script, you have the call queued to the csq. You can time how long...

Sean Vaidya commented on Script Validation Failed java.null.pointer Error UCCX 11.0 Script in Contact Center 1 month ago

Impressive.  Good find, Tanner! That start step is really screwed up... Can't edit the comment on...

Sean Vaidya commented on Cisco Unified CCX Editor Error in Contact Center 1 month ago

Is the user logged in a local admin? For example, at work I have two accounts. One basic and one...

Sean Vaidya commented on Cisco Unified CCX Editor Error in Contact Center 1 month ago

This question has been answered many times before. Please remember to search before making posts....

Sean Vaidya commented on Cisco Telephony Environment Upgrade in IP Telephony 2 months ago

I don't see a reason to wait and verify in the lab. I would just get everything done and then...

Sean Vaidya commented on Windows 10 compatibility check for Cisco UCCX Script Editor v8.5 in Contact Center 2 months ago

Keep in mind one thing about the running as admin part. You have to be logged in as admin for this...

Sean Vaidya commented on Close script loops in Contact Center 2 months ago

Can you post your script, or a picture of it?

Sean Vaidya commented on to dequeue or not to dequeue in Contact Center 2 months ago

Agreed with David.  If you're directly forwarding a call to voicemail, you really don't need to...

Sean Vaidya commented on to dequeue or not to dequeue in Contact Center 2 months ago

I use a callback feature that requires dequeuing the call.  If I don't dequeue, the next agent...

Sean Vaidya commented on Voice is Breaking During IVR in Contact Center 2 months ago

We face a similar issue.  Internally and even externally, everything is fine. But the toll free...

Sean Vaidya commented on UCCX Select Resource - Selected issue in Contact Center 3 months ago

Or just set the connect parameter on select resource to yes.

Sean Vaidya commented on UCCX Select Resource - Selected issue in Contact Center 3 months ago

Also make sure the application is being updated after you upload the new script...

Sean Vaidya commented on UCCX Select Resource - Selected issue in Contact Center 3 months ago

Put a 1 second delay step before the prompts start.  You shouldn't have to put the prompts before...

Sean Vaidya commented on UCCX Stability! in Contact Center 3 months ago

A lot of the issues you are having are probably more due to configuration issues, rather than bugs...

Sean Vaidya commented on MediaSense Call Recording in CCX in Contact Center 3 months ago

Reaching out to cisco is the best way to get this answered... cisco.com/go/license email- licensing...

Sean Vaidya commented on Cisco vs Genisys (Contct Center) in Contact Center 3 months ago

When comparing two competing products, it's best to reach out to the company itself(or one of it's...

Sean Vaidya commented on Supervisor Desktop Errors in Contact Center 3 months ago

I took a quick glance at bugs for the version and couldn't find anything similar. Have you tried...

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