Sean Vaidya

Member Since: Oct 05, 2016

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Sean Vaidya commented on Voice is Breaking During IVR in Contact Center 5 days ago

We face a similar issue.  Internally and even externally, everything is fine. But the toll free...

Sean Vaidya commented on UCCX Select Resource - Selected issue in Contact Center 4 weeks ago

Or just set the connect parameter on select resource to yes.

Sean Vaidya commented on UCCX Select Resource - Selected issue in Contact Center 1 month ago

Also make sure the application is being updated after you upload the new script...

Sean Vaidya commented on UCCX Select Resource - Selected issue in Contact Center 1 month ago

Put a 1 second delay step before the prompts start.  You shouldn't have to put the prompts before...

Sean Vaidya commented on UCCX Stability! in Contact Center 1 month ago

A lot of the issues you are having are probably more due to configuration issues, rather than bugs...

Sean Vaidya commented on MediaSense Call Recording in CCX in Contact Center 1 month ago

Reaching out to cisco is the best way to get this answered... cisco.com/go/license email- licensing...

Sean Vaidya commented on Cisco vs Genisys (Contct Center) in Contact Center 1 month ago

When comparing two competing products, it's best to reach out to the company itself(or one of it's...

Sean Vaidya commented on Supervisor Desktop Errors in Contact Center 1 month ago

I took a quick glance at bugs for the version and couldn't find anything similar. Have you tried...

Sean Vaidya commented on UCCX Select Resource - Selected issue in Contact Center 1 month ago

Check under the prompt properties, you have 'Interruptible' checked no. Change that option to yes...

Sean Vaidya commented on UCCX script not answering the call in Contact Center 1 month ago

Interesting. I guess the main script triggers the subscript right away, without ever even reaching...

Sean Vaidya commented on UCCX script not answering the call in Contact Center 1 month ago

That is weird. You might have issues with the trigger / ccg / cucm. Let me know if deleting the...

Sean Vaidya commented on UCCX script not answering the call in Contact Center 1 month ago

Makes sense. The error message you're hearing is due to the main script trying to trigger the...

Sean Vaidya commented on UCCX script not answering the call in Contact Center 1 month ago

So are you saying this is a new script that was working in a test environment, but failing when...

Sean Vaidya commented on Access to Cisco Call manager ---- Secure and AAA in IP Telephony 1 month ago

Jaime, You can use ldap authentication for cucm administration now, is that not correct? It doesn't...

Sean Vaidya commented on UCCX Script Editor windows 10 in Contact Center 1 month ago

Another important piece to keep in mind is to be sure to be logged in as admin. Not just have...

Sean Vaidya commented on CUIC: Create report with callback numbers. in Contact Center 1 month ago

My set up is a little bit weird... kind of like a hybrid. I don't have a subflow. The callback...

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 1 month ago

If a caller hangs up, the script terminates. UNLESS there is exception steps. Typically those are...

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 1 month ago

Are all your users on deskphones?  I recommend looking to see if there's maybe a pattern. A...

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 1 month ago

Do you have call recording or workforce optimization in place?

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 1 month ago

Check if you see the call in car.  https://--cucm--/car

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 1 month ago

I would check logs to find the different disconnect codes. You can find your answer either in uccx...

Sean Vaidya commented on Finesse supervisor wants to hide from agent views in Contact Center 2 months ago

I can't think of any way to do that. Live reporting in CUIC? This is typically what workforce...

Sean Vaidya commented on All Configuration for Finesse Administration suddenly went missing UCCX version 11.5 in Contact Center 2 months ago

Question- Did this happen with a specific team or globally?

Sean Vaidya commented on All Configuration for Finesse Administration suddenly went missing UCCX version 11.5 in Contact Center 2 months ago

Highly recommend taking a quick copy of a backup before this problem occurred.  I'm not sure what...

Sean Vaidya commented on callback script help in Contact Center 2 months ago

Glad to hear it! No one was having any luck replicating the issue in the script so makes sense that...

Sean Vaidya commented on Call Back Script Problem UCCX v11.5 in Contact Center 2 months ago

Can you attach your script?

Sean Vaidya commented on UCCX 10.6 Script - Can I kick off a script without dialing a trigger in Contact Center 2 months ago

You could technically have a smaller second script that loops through a check agents logged in. ...

Sean Vaidya commented on Call Back Script Problem UCCX v11.5 in Contact Center 3 months ago

Nope, I just have a lot of time spent on the callback functionality. Give me some time, I'll try...

Sean Vaidya commented on CCX 11.5ES01 kills non-US english Finesse statistics Gadgets in Contact Center 3 months ago

I would recommend contacting TAC, that's what it says on the bug page. Someone else here might know...

Sean Vaidya commented on Call Back Script Problem UCCX v11.5 in Contact Center 3 months ago

Can you attach the scripts again? For me, I have it going back to select resource step if it goes...

Sean Vaidya commented on Unable to log into CCX Editor Version 11 in Contact Center 3 months ago

Are you using same credentials as when logging in to uccx administration page? You can use stand...

Sean Vaidya commented on Cisco QM 8.5 Export Recording Error / Failed in Contact Center 3 months ago

Try a different browser, or maybe even a different pc. Can you listen to recordings?

Sean Vaidya commented on how to clear voice mail message in IP Telephony 3 months ago

In Unity,  Telephony Integrations -> Phone System -> Check box to force sync all MWI This...

Sean Vaidya commented on Cisco IP Phone CP-7965G SW and PC port configuration in IP Telephony 3 months ago

Is all the hardware compatible? Make sure phone and switch ports are gigabit and also that the...

Sean Vaidya commented on Call Recording Solutions in IP Telephony 3 months ago

Have you heard of Calabrio? They seem to be the most popular solution, and I believe have been...

Sean Vaidya commented on IP or phone line install required in IP Telephony 3 months ago

Sounds to me like they just bought a cisco phone, hoping it'd work similar to a home phone. 

Sean Vaidya commented on Export External Mask in IP Telephony 5 months ago

Sorry, can you go into more detail of what you're looking for? If you just want to know what the...

Sean Vaidya commented on Unable to download calls from AQM 8.5.2 in Contact Center 5 months ago

Did some research, found 3 possible scenarios- Java version incompatibility or Agent configuration...

Sean Vaidya commented on UCCX Export Wrap-up and Not-Ready Reason Codes in Contact Center 5 months ago

Ahmed, See my reply below.

Sean Vaidya commented on UCCX Export Wrap-up and Not-Ready Reason Codes in Contact Center 5 months ago

https://developer.cisco.com/site/finesse/docs/tools/cad-to-finesse-migra...

Sean Vaidya commented on UCCX Music on Hold while on Queue is intermittent in Contact Center 5 months ago

Speaking from experience- We were noticing that some calls into the call center would not hear any...

Sean Vaidya commented on Unable to download calls from AQM 8.5.2 in Contact Center 5 months ago

I assume you can listen to the recording? Try a different browser like firefox or ie

Sean Vaidya commented on LDAP Users are not Sychornizing CUCM 11.0.1.22900-14 in IP Telephony 5 months ago

Did you change the port number for the IM&P fix prior to the reboot?

Sean Vaidya commented on DX650 Calling Issues over WAN in IP Telephony 5 months ago

So the way it works is when you pick a region from the previous page, for example here "GDUP-R",...

Sean Vaidya commented on State Not Ready only with Supervisor password in Contact Center 5 months ago

Yup, sorry its not the perfect options. But technology is not here to replace management :)

Sean Vaidya commented on JTAPI Error on UCCX in Contact Center 5 months ago

Are cucm and uccx local to one another? Any network connectivity issues between them? Try the data...

Sean Vaidya commented on UCCX 11 CTM Prompt Error in Contact Center 5 months ago

Glad to hear it. Let me know if you need any addl help with call back featue. I spent a lot, maybe...

Sean Vaidya commented on DX650 Calling Issues over WAN in IP Telephony 5 months ago

can you attach a screencap of the region page?

Sean Vaidya commented on Get digits then compare - authorising external users in Contact Center 5 months ago

Also I would to get the ucce to repeat the entered digits - what microapp do I use?  I missed...

Sean Vaidya commented on CUCM custom Ldap filter not workinhg in IP Telephony 5 months ago

Try capitalizing the U in userAccountControl

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