Sean Vaidya

Member Since: Oct 05, 2016

English
Sean Vaidya commented on 1-second calls in UCCX in Contact Center 1 day ago

If a caller hangs up, the script terminates. UNLESS there is exception steps. Typically those are...

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 2 days ago

Are all your users on deskphones?  I recommend looking to see if there's maybe a pattern. A...

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 2 days ago

Do you have call recording or workforce optimization in place?

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 2 days ago

Check if you see the call in car.  https://--cucm--/car

Sean Vaidya commented on 1-second calls in UCCX in Contact Center 2 days ago

I would check logs to find the different disconnect codes. You can find your answer either in uccx...

Sean Vaidya commented on Finesse supervisor wants to hide from agent views in Contact Center 1 week ago

I can't think of any way to do that. Live reporting in CUIC? This is typically what workforce...

Sean Vaidya commented on All Configuration for Finesse Administration suddenly went missing UCCX version 11.5 in Contact Center 1 week ago

Question- Did this happen with a specific team or globally?

Sean Vaidya commented on All Configuration for Finesse Administration suddenly went missing UCCX version 11.5 in Contact Center 1 week ago

Highly recommend taking a quick copy of a backup before this problem occurred.  I'm not sure what...

Sean Vaidya commented on callback script help in Contact Center 1 week ago

Glad to hear it! No one was having any luck replicating the issue in the script so makes sense that...

Sean Vaidya commented on Call Back Script Problem UCCX v11.5 in Contact Center 1 week ago

Can you attach your script?

Sean Vaidya commented on UCCX 10.6 Script - Can I kick off a script without dialing a trigger in Contact Center 3 weeks ago

You could technically have a smaller second script that loops through a check agents logged in. ...

Sean Vaidya commented on Call Back Script Problem UCCX v11.5 in Contact Center 1 month ago

Nope, I just have a lot of time spent on the callback functionality. Give me some time, I'll try...

Sean Vaidya commented on CCX 11.5ES01 kills non-US english Finesse statistics Gadgets in Contact Center 1 month ago

I would recommend contacting TAC, that's what it says on the bug page. Someone else here might know...

Sean Vaidya commented on Call Back Script Problem UCCX v11.5 in Contact Center 1 month ago

Can you attach the scripts again? For me, I have it going back to select resource step if it goes...

Sean Vaidya commented on Unable to log into CCX Editor Version 11 in Contact Center 1 month ago

Are you using same credentials as when logging in to uccx administration page? You can use stand...

Sean Vaidya commented on Cisco QM 8.5 Export Recording Error / Failed in Contact Center 1 month ago

Try a different browser, or maybe even a different pc. Can you listen to recordings?

Sean Vaidya commented on how to clear voice mail message in IP Telephony 1 month ago

In Unity,  Telephony Integrations -> Phone System -> Check box to force sync all MWI This...

Sean Vaidya commented on Cisco IP Phone CP-7965G SW and PC port configuration in IP Telephony 1 month ago

Is all the hardware compatible? Make sure phone and switch ports are gigabit and also that the...

Sean Vaidya commented on Call Recording Solutions in IP Telephony 1 month ago

Have you heard of Calabrio? They seem to be the most popular solution, and I believe have been...

Sean Vaidya commented on IP or phone line install required in IP Telephony 1 month ago

Sounds to me like they just bought a cisco phone, hoping it'd work similar to a home phone. 

Sean Vaidya commented on Export External Mask in IP Telephony 3 months ago

Sorry, can you go into more detail of what you're looking for? If you just want to know what the...

Sean Vaidya commented on Unable to download calls from AQM 8.5.2 in Contact Center 3 months ago

Did some research, found 3 possible scenarios- Java version incompatibility or Agent configuration...

Sean Vaidya commented on UCCX Export Wrap-up and Not-Ready Reason Codes in Contact Center 3 months ago

Ahmed, See my reply below.

Sean Vaidya commented on UCCX Export Wrap-up and Not-Ready Reason Codes in Contact Center 3 months ago

https://developer.cisco.com/site/finesse/docs/tools/cad-to-finesse-migra...

Sean Vaidya commented on UCCX Music on Hold while on Queue is intermittent in Contact Center 3 months ago

Speaking from experience- We were noticing that some calls into the call center would not hear any...

Sean Vaidya commented on Unable to download calls from AQM 8.5.2 in Contact Center 3 months ago

I assume you can listen to the recording? Try a different browser like firefox or ie

Sean Vaidya commented on LDAP Users are not Sychornizing CUCM 11.0.1.22900-14 in IP Telephony 3 months ago

Did you change the port number for the IM&P fix prior to the reboot?

Sean Vaidya commented on DX650 Calling Issues over WAN in IP Telephony 3 months ago

So the way it works is when you pick a region from the previous page, for example here "GDUP-R",...

Sean Vaidya commented on State Not Ready only with Supervisor password in Contact Center 3 months ago

Yup, sorry its not the perfect options. But technology is not here to replace management :)

Sean Vaidya commented on JTAPI Error on UCCX in Contact Center 3 months ago

Are cucm and uccx local to one another? Any network connectivity issues between them? Try the data...

Sean Vaidya commented on UCCX 11 CTM Prompt Error in Contact Center 3 months ago

Glad to hear it. Let me know if you need any addl help with call back featue. I spent a lot, maybe...

Sean Vaidya commented on DX650 Calling Issues over WAN in IP Telephony 3 months ago

can you attach a screencap of the region page?

Sean Vaidya commented on Get digits then compare - authorising external users in Contact Center 3 months ago

Also I would to get the ucce to repeat the entered digits - what microapp do I use?  I missed...

Sean Vaidya commented on CUCM custom Ldap filter not workinhg in IP Telephony 3 months ago

Try capitalizing the U in userAccountControl

Sean Vaidya commented on LDAP Users are not Sychornizing CUCM 11.0.1.22900-14 in IP Telephony 3 months ago

Lets run thru a quick couple things- *Please omit sensitive information Paste your LDAP Manager...

Sean Vaidya commented on Get digits then compare - authorising external users in Contact Center 3 months ago

Sorry, but I dont have much knowledge with database integration nor ucce. If it's 6 users, it is...

Sean Vaidya commented on UCCX 11 CTM Prompt Error in Contact Center 3 months ago

Can you attach the actual script you're trying to use? I don't know what changes you may have made...

Sean Vaidya commented on Get digits then compare - authorising external users in Contact Center 3 months ago

Is there an ID and a pin? or just a pin? If it's just a pin and you have a small amount of static...

Sean Vaidya commented on Call Variable context lost when transferring to CUCM in Contact Center 3 months ago

So you're transferring a call in one script to another separate script and want to keep the...

Sean Vaidya commented on Jabber CUCM External Phone Service Down in Other Collaboration, Voice, and Video Subjects 3 months ago

Simple fix- Connections need to be resynced. Using mra? Go into expressway core and edge and there...

Sean Vaidya commented on UCCX 10.6 script doubt in Contact Center 3 months ago

You don't even have to use the drop down. Click add, type a name into the name box with quotes....

Sean Vaidya commented on BE6000S in IP Telephony 3 months ago

If you bought BE6k, typically, you also get licensing for all the products that you need. You may...

Sean Vaidya commented on UCCX 10.5 HA Mode in Contact Center 3 months ago

No impact requirement? is this a 24h center? IMO there is only ways to reduce impact, but no way to...

Sean Vaidya commented on State Not Ready only with Supervisor password in Contact Center 3 months ago

I'm not sure that you can fully take away the ability to go into not ready A suggestion though-...

Sean Vaidya commented on UCCX 10.6 script doubt in Contact Center 3 months ago

The name should be in "quotes"

Sean Vaidya commented on DX650 Calling Issues over WAN in IP Telephony 3 months ago

Are the two sites in the same region, in cucm? You can changed the bandwidth under the system->...

Sean Vaidya commented on JTAPI Error on UCCX in Contact Center 3 months ago

Can you describe the network a little bit? Single local pub? HA over WAN? What version of CCX? What...

Sean Vaidya commented on i need to download workforce for UCCX and we have already the license in Contact Center 3 months ago

By the way, if I recall correctly, I ended up getting the download through the cisco put (product...

Sean Vaidya commented on DX650 Calling Issues over WAN in IP Telephony 3 months ago

Try increasing the bandwidth there because the default 384 is not enough.  Although this is...

Sean Vaidya commented on Incoming calls to Jabber for Windows immediately placed on hold, new call with dial tone opens in IP Telephony 3 months ago

What do you mean recording side does not have DN configured for recording? As in, there's a...

Bio












Sean Vaidya's Stats

Points33
Discussion started 1
Answers marked as Correct 4
Endorsed 0
Content Rated 8