Tanner Ezell

Member Since: Apr 19, 2008

English
Tanner Ezell's Activity on Cisco Support Community
Currently displaying 50 results

Tanner Ezell has commented on UCCX callback script on 10.x

1 month 1 week ago
I don't have a problem with the position in queue loss with doing callbacks...

Tanner Ezell has commented on UCCX callback script on 10.x

1 month 1 week ago
I never liked that approach, we played around with it but ultimately our...

Tanner Ezell has commented on UCCX callback script on 10.x

1 month 1 week ago
Simply put the call on hold on the receiving script. It makes better design...

Tanner Ezell has commented on Can a UCCX script load-balance calls between 2 DNs?

1 month 2 weeks ago
Your best bet without external stores is to use sessions, store the...

Tanner Ezell has commented on UCCX Scheduled CB for a later time or through the web?

1 month 2 weeks ago
Simply take a callback as you normally might, when getting the input from the...

Tanner Ezell has commented on Who disconnected Agent or Caller in UCCX?

1 month 2 weeks ago
This information exists in CUCM CDR records and will not be found in UCCX stock...

Tanner Ezell has commented on How stable is UCCX 10.6.1?

1 month 2 weeks ago
I would not recommend it at this time unless TAC has specifically identified...

Tanner Ezell has commented on UCCX SQL query assistance needed.

2 months 9 hours ago
You need to encapsulate the string variable with quotes. Try the following:...

Tanner Ezell has commented on UCCX 10.5 Historical Reporting

8 months 1 week ago
Jaime, Yes, the historical reporting client has been depreciated in favor...

Tanner Ezell has commented on Uccx 10 + cucm 10 salesforce integration

8 months 3 weeks ago
You're on the right track on your options: 1. Finesse integration...

Tanner Ezell has commented on UCCX 8.5 Supervisor Desktop Plug In

8 months 3 weeks ago
You'll need to assign the supervisor to a couple teams before you'll...

Tanner Ezell has commented on Interesting Client Concern: UCCX Agent Tricks

9 months 1 week ago
This is a classic training issue. There is no real good way to get around this...

Tanner Ezell has commented on UCCX App For Location Proximity

9 months 2 weeks ago
Possible? Yes, however this will be very complicated and would require an...

Tanner Ezell has commented on Contact center call time without queue time.

10 months 3 weeks ago
Certainly an unusual request! As David mentioned, a 3rd party application could...

Tanner Ezell has commented on Contact center call time without queue time.

10 months 3 weeks ago
Certainly an unusual request! As David mentioned, a 3rd party application could...

Tanner Ezell has commented on Provide skill selection to agent prior to answering call

1 year 1 month ago
Troy,If you are unable to use the built in facilities for CAD and must use the...

Tanner Ezell has commented on CCX 8.5: How to tell agent is on outbound call.

1 year 1 month ago
John,As you've come to find out, reason codes are not exposed to the UCCX...

Tanner Ezell has commented on UCCX Reporting - Call Dropped by customer and by agent

1 year 1 month ago
Jefferson,This is the support forums, if you need to open a case with PDI you...

Tanner Ezell has commented on UCCX Script Exception's

1 year 1 month ago
I would argue it is best to know what exception(s) is being thrown and catch...

Tanner Ezell has commented on UCCX Script Exception's

1 year 1 month ago
You need to capture the exception being thrown and perform your action from...

Tanner Ezell has commented on UCCX 8.5 Script to distribute calls to external PSTN based on percentage

1 year 1 month ago
To get best effort results I'd use a session with a boolean variable, it would...

Tanner Ezell has commented on Renaming a document file using REST API

1 year 1 month ago
Try putting the absolute path to the XSD in the namespace in your request. Also...

Tanner Ezell has commented on UCCX 9 Reason Codes

1 year 1 month ago
Danny,Run a wireshark capture against Cisco Agent Desktop (or supervisor,...

Tanner Ezell has commented on UCCX 9.02, checking to see if agents available if not send caller to different skill

1 year 1 month ago
The resulting statistic should not be the same field as the CSQ identifier. put...

Tanner Ezell has commented on UCCX 9.02, checking to see if agents available if not send caller to different skill

1 year 1 month ago
Use the Get Reporting Statistics Step and check the logged in agents statistics...

Tanner Ezell has commented on Wrap-up Time

1 year 1 month ago
Why not setup a Not Ready reason code (i.e: "After call wrapup") that your...

Tanner Ezell has commented on Number of queues an agent can service, UCCX vs. UCCE

1 year 1 month ago
Mike,My goal was to clarify the requirements, in this case we are suggesting...

Tanner Ezell has commented on UCCX integration with Altitude uCI

1 year 1 month ago
If you're not seeing the agents in the real-time reporting applet (not Cisco...

Tanner Ezell has commented on UCCX integration with Altitude uCI

1 year 1 month ago
It's hard to say for certain, I'm not familiar with the product. But to...

Tanner Ezell has commented on Number of queues an agent can service, UCCX vs. UCCE

1 year 1 month ago
Mike,Can you please confirm my understanding of your scenario:During normal...

Tanner Ezell has commented on UCCX integration with Altitude uCI

1 year 1 month ago
A CTI user is not required for UCCX CTI interactions. It sounds like they are...

Tanner Ezell has commented on UCCX 8.5 - Custom reports (not using Crystal)

1 year 1 month ago
Custom reporting on the UCCX platform can be a real chore, luckily if what you'...

Tanner Ezell has commented on Number of queues an agent can service, UCCX vs. UCCE

1 year 1 month ago
If I may ask, what is the use case in which your agents require answering calls...

Tanner Ezell has commented on Supervisors forcing agents not ready

1 year 1 month ago
I don't believe this feature is found in either Cisco Supervisor Desktop or...

Tanner Ezell has commented on AD Field mappings for CAD

1 year 1 month ago
Unfortunately, I don't believe this is possible with CAD.Tanner Ezell www....

Tanner Ezell has commented on BE6K UCCx 100+ Agents

1 year 1 month ago
You will want to confirm this with PDI or TAC. While I would argue the server...

Tanner Ezell has commented on UCCX Agent Team Change & CSD

1 year 1 month ago
The updates may take time to propagate within OpenLDAP (embedded into UCCX,...

Tanner Ezell has commented on UCCX Agent Team Change & CSD

1 year 1 month ago
Cisco Supervisor Desktop pulls configuration information when it is first...

Tanner Ezell has commented on Supervisor Desktop - Call Stat Question

1 year 1 month ago
Alex,For your first point, total calls is sum total of the following values:...

Tanner Ezell has commented on Caller ID displayed on UCCX Agent Phone during call presentation

1 year 2 months ago
As far as I know there is no feature update in the future that is going to...

Tanner Ezell has commented on Redirect Call to Another Extension not answering - No Agent License

1 year 2 months ago
Correct.You set a timeout on the step, this timeout value needs to be less than...

Tanner Ezell has commented on Redirect Call to Another Extension not answering - No Agent License

1 year 2 months ago
You can use the Consult Transfer STEP to pull the call back if the call is not...

Tanner Ezell has commented on UCCX Calling Number

1 year 2 months ago
Carl,I'm glad to hear it. There should be a simple solution to your matching,...

Tanner Ezell has commented on UCCX Calling Number

1 year 2 months ago
Firstly, drkchiloll is correct about NANP exceeding the MAX_VALUE (2147483647)...

Tanner Ezell has commented on Redirecting a call to another CSQ after X Seconds

1 year 2 months ago
Because you have "Connect" set to "No", the Select Resource step will store the...

Tanner Ezell has commented on IPPA Screen - Hiding CSQ Stats

1 year 3 months ago
Raj,If you needed an IPPS agent service that is state aware and customized we...

Tanner Ezell has commented on Creating custom SIP headers in UCCX

1 year 3 months ago
I don't know of a product that can do that today.Can you give a use case? You...

Tanner Ezell has commented on How often to restart UCCX services?

1 year 3 months ago
I'd agree, especially if you are running software earlier than 8.5SU4; a...

Tanner Ezell has commented on CUCCX and Wallboards

1 year 3 months ago
Real-time data can only be gathered through the UCCX CTI protocol which...

Tanner Ezell has commented on Free ESXI (VMware) for UCS servers

1 year 3 months ago
Looks to be new with 5.5, very good. You should be able to use the free version...

Bio

Contact center and Unified Communications developer.

Founder of CTI Logic, specializing in contact center integrations and third party applications.










Tanner Ezell's Stats

Points548
Discussion started 1
Answers marked as Correct 66
Endorsed 2
Content Rated 3
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