Andrew West

Member Since: Nov 08, 2012

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Andrew West commented on Best practice for configuring Caller ID - Main office Number and Direct User Number in Unified Communications Applications 2 days ago

BAT makes changing External Phone Number mask very quick and simple , even more if you have batches...

Andrew West commented on Multiple Patterns for Outbound Dial Peers Using a File URL how many entries are supported? in IP Telephony 2 days ago

If I remember right the max in the on router E164 map is 10000 so I would think the file limit is...

Andrew West commented on Cisco Unity Greeting/System call handler in IP Telephony 2 days ago

In case you need it this is a really easy way to do it as I converted hundreds of wav files from a...

Andrew West commented on Load Play/Record from Unity without Java in Other Collaboration, Voice, and Video Subjects 3 days ago

You can basically play\listen to or upload from UnityTools - Audio Text Manager without the drama...

Andrew West commented on 8851 Not Registring in IP Telephony 3 days ago

Is the phone getting an IP address? Do you have a DN built on Key 1 also?

Andrew West commented on Cisco RTMT - Takes long time to display sip messages in Unified Communications Applications 1 week ago

Pretty common behavior via RTMT at that point. Maybe not taking 30 mins but I have seen it take a...

Andrew West commented on SNR with no phone in IP Telephony 1 week ago

You dont want to use Jabber for this right?

Andrew West commented on what is call flow of toll free process? in Video Over IP 3 months ago

 Not the ideal forum for this..Should be in the IP Telephony forum but are you asking what is the...

Andrew West commented on Cisco 8851 with KEM module in IP Telephony 3 months ago

Makes sense when you think about the role CDP plays and how it doesnt work well other non-cisco...

Andrew West commented on RTMT Real Time Trace - Node not available? in IP Telephony 3 months ago

Was this working before?  Have you tried running RTMT as an Admin, literally right click on it and...

Andrew West commented on LDAP filter for IP phone and mobile in IP Telephony 3 months ago

Why not just use the IP Phone field since you already are?  If a user has a mobile phone just put...

Andrew West commented on CUCM Voice Mail Configuration in IP Telephony 3 months ago

I'll login to BAT and give a quick run down in about an hour. 

Andrew West commented on Opening Greeting not available when pressing voice mail button on a Cisco IP phone (8145) in Other Collaboration, Voice, and Video Subjects 3 months ago

Did your default routing rules get modified in anyway?  Have you fired up Remote Port Status...

Andrew West commented on CUCM Voice Mail Configuration in IP Telephony 3 months ago

Like Jaime said.. This is exactly what you would use BAT for.. Literally you can get that change...

Andrew West commented on Recommended Enterprise UC Dial-Plan Design for 200 offices in IP Telephony 3 months ago

That is a pretty complex and open ended question which should be based off the needs of your...

Andrew West commented on VoIP hangs up when fire alarm goes off in IP Telephony 4 months ago

How is the firealarm connected to it's dialtone, POTS line or through an analog gateway?

Andrew West commented on IP Phones (7942G) Won't Register In Call Manager Without an Extension on the phone in IP Telephony 4 months ago

DId the default profile for EM have a DN assigned.  I seem to remember that a phone wont register...

Andrew West commented on Cisco 8851 and 8861 phone slows down internet upload speed in IP Telephony 4 months ago

Have you looked into the software versions on the switch ? What about opening a TAC case?

Andrew West commented on Call Recording Solutions in IP Telephony 4 months ago

Does any part of your install involve Contact Center at all, if so I have found ZOOM to be a solid...

Andrew West commented on Generate Active load report for Cisco IP Phones in IP Telephony 4 months ago

Robert nailed it.  RTMT wont parse that many phones.  Prime Collab would give you that info but...

Andrew West commented on CUC Call Handlers in IP Telephony 5 months ago

An easy way to think of this if you do anything on other PBXs is Interview Handlers are basically...

Andrew West commented on Issue with Cisco Unity Connection integration with two different CUCM cluster in Unified Communications Applications 5 months ago

This is probably going to come down to the conversation used.  Have you downloaded Remote Port...

Andrew West commented on Feature to Monitor Voice Mail on another Extension in IP Telephony 5 months ago

Unity Connection is the Voice Mail application so if you aren't using that to deliver VM or MWI...

Andrew West commented on How can I check Voice call Utilization status in IP Telephony 5 months ago

You can use RTMT to see how many calls you have active in Real Time, I think I remember this right...

Andrew West commented on Feature to Monitor Voice Mail on another Extension in IP Telephony 5 months ago

Call Manager is the IP PBX so its better to say its a function of Unity Connection. The exact way...

Andrew West commented on 3rd Party SIP Softphone for Cisco Contact Center in Contact Center 5 months ago

As opposed to using CIPC?  I can only speak from a PCCE perspective but Im fairly sure the only...

Andrew West commented on CPU utilisation fluctuating on all nodes including publisher in IP Telephony 5 months ago

Have you opened a TAC case?  Have you pulled logs from RTMT or really perf mon values and tried to...

Andrew West commented on Feature to Monitor Voice Mail on another Extension in IP Telephony 5 months ago

Again without knowing the specific versions you are running Im going to answer from the perspective...

Andrew West commented on CUCM to Unity Connection Strips first two digits? in IP Telephony 5 months ago

What does DNA show? go to IP address of pub/dna  THis shows you how the call is leaving your CUCM...

Andrew West commented on 7925 end-of-sale and 8821 wireless phone compatibilty issues in IP Telephony 5 months ago

I can tell you that is released for 9.1(2) SU2 because that is what we run and Im already deploying...

Andrew West commented on Unity Connection unable to upload greeting file with AudioText Manager in IP Telephony 5 months ago

Unless its changed with 10.x these are all the settings you use? (8Khz, Mono, u-law)  I just...

Andrew West commented on 8841/8851/8861 phone model major differences in IP Telephony 5 months ago

You can also put the 8821 WiFi phone in that list now also.  These are the direct replacement for...

Andrew West commented on 7 digit dialing having issue in IP Telephony 5 months ago

Agreeing with Vivek.. Post a q931 debug and see what you are getting.. My guess is that the telco...

Andrew West commented on CCNA Collaboration Certificate in Other Collaboration, Voice, and Video Subjects 5 months ago

You need to complete your CCNA Collab , both tests, fully to actually achieve and print the cert...

Andrew West commented on Problem with 7975G, Plantronics W740 Savi and APC-41 cable in Unified Communications Applications 5 months ago

Is it one phone having this issue?  I know Plantronics has been through at least 3 iterations of...

Andrew West commented on Cisco 9971 IP phone sidecar is loosing registration. in IP Telephony 5 months ago

In your pub do the phones where the expansion module is losing connection does the registration...

Andrew West commented on How to download VM messages as wav files in IP Telephony 5 months ago

ciscounitytools.com has an application called Message Archiver which makes it easy to do what you...

Andrew West commented on Cisco 8851 device issues when answering calls in IP Telephony 5 months ago

Are all the phones configured the same as their are multiple settings on them that can impact call...

Andrew West commented on Area Code overlay in Unified Communications Applications 5 months ago

Have you run a debug ccsip message to actually see what is going on?  Also debug voice ccapi inout...

Andrew West commented on Call Manager 10 auto attendant config in IP Telephony 5 months ago

If the DNIS of the incoming call is 1234 built a CTI-RP in CUCM with a DN of 1234 and Call Forward...

Andrew West commented on Backup Plan For UC 8.6 Applications in Unified Communications Applications 5 months ago

Hi There,  This link will take you to the documentation for DRS (DIsaster Recovery System) which...

Andrew West commented on Call Manager 10 auto attendant config in IP Telephony 5 months ago

To get it to an AA on Unity Connection you can also build a CTI-RoutePoint and CFA to VM.

Andrew West commented on Deleting voice mail messages in unity in IP Telephony 5 months ago

It's hard to tell from the post but if you are on the administrative side you can use Bulk User...

Andrew West commented on Unity Connection Server Not Answering Calls in IP Telephony 5 months ago

Have you gone through the various syslogs , via RTMT, for both your CUCM and UC clusters to see if...

Andrew West commented on PLAR configuration Issue in IP Telephony 5 months ago

I might have missed it in there but what is the actual problem you are having? 

Andrew West commented on Issue with answering call on Line2,3 appearances on Cisco 8851 phones in IP Telephony 6 months ago

Don't press the line just pickup the handset. For example I have my first DN is 12345 My second DN...

Andrew West commented on Cleaning Cisco IP Phones 8851 in IP Telephony 6 months ago

One possible approach that i have used in various surgical areas with the 8851 are third party...

Andrew West commented on CUCM 9.1 IE11 Compatibility in IP Telephony 6 months ago

THere were multiple SSL or security related Msft patches that prevent access to not only CUCM but...

Andrew West commented on Issue with answering call on Line2,3 appearances on Cisco 8851 phones in IP Telephony 6 months ago

There are multiple settings on the 88xx phones , exclude 21 and 31, that control how calls are...

Andrew West commented on IP phones are not upgrading from the correct TFTP server and failing in IP Telephony 6 months ago

If you try and statically assign the address of your TFTP servers on one of the phones does it work...

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