williab

Member Since: Oct 17, 2011

English
williab's Activity on Cisco Support Community
Currently displaying 50 results

williab has commented on Is Smart Call Home affected by Heartbleed?

9 months 4 days ago
No, Smart Call Home is not affected. The Cisco security team has confirmed that...

williab has commented on Is Smart Call Home affected by Heartbleed?

9 months 4 days ago
No, Smart Call Home is not affected. The Cisco security team has confirmed that...

williab has commented on Transport gateway 3.5 removed ability to configure HTTP/HTTPS ports?

9 months 5 days ago
Look for Transport Gateway 4.0 on the download site.  4.0 has the Web GUI...

williab has commented on Transport gateway 3.5 removed ability to configure HTTP/HTTPS ports?

9 months 5 days ago
Look for Transport Gateway 4.0 on the download site.  4.0 has the Web GUI...

williab has created Configure firewall to allow outbound communication with Smart Call Home

10 months 6 days ago
 Call Home enabled devices using the direct HTTP(S) transport and the...

williab has commented on Severity of Case opened by Smart Call Home

10 months 3 weeks ago
 Cases raised by Smart Call Home are always Severity 3.

williab has commented on AAA for SCH

10 months 3 weeks ago
 Let me address your last question first, because this is a common...

williab has commented on Transport gateway 3.5 removed ability to configure HTTP/HTTPS ports?

11 months 23 hours ago
 No, version 3.5 only works on ports 80/443.  Please continue to use...

williab has commented on Will the email from call home bring a attachment?thx

11 months 23 hours ago
 Call Home (on most supported devices) does include additional diagnostic...

williab has commented on Will the email from call home bring a attachment?thx

11 months 2 weeks ago
 No, Smart Call Home email notifications will not have an attachment....

williab has commented on Transport Gateway doesn't appears to start web listener

1 year 2 weeks ago
I also see the ports 31000 and 32000 on my working TG.wrapper   26544    root...

williab has commented on Transport Gateway doesn't appears to start web listener

1 year 2 weeks ago
TG does not use apache.  The HTTP listener is part of the TG java process.[root...

williab has commented on Automatic SR for Smartcare contracts

1 year 2 weeks ago
SCH maintains a list of contract types that it considers to be collaborative...

williab has commented on Transport Gateway doesn't appears to start web listener

1 year 2 weeks ago
Make sure your hostname is in your hosts file.  The HTTP daemon uses the hosts...

williab has commented on How to test Smart Call Home in cisco router?

1 year 1 month ago
Exactly right Tim.  Aakriti, you should also receive an acknowledgement for...

williab has created UCS Call Home - Destination Email Address

1 year 1 month ago
Call Home on UCS uses the SMTP protocol to deliver messages to Cisco Smart Call...

williab has commented on How to test Smart Call Home in cisco router?

1 year 1 month ago
First, make sure you have enabled the call-home service with service call-...

williab has commented on SCH alert functions

1 year 1 month ago
The CiscoTAC-1 profile should be active and configured to send email to...

williab has commented on Can a Call Home server interact with Customer Syslog Server

1 year 2 months ago
Mahim, Call Home is a part of IOS like the Syslog daemon.  When enabled, Call...

williab has commented on TGW 3.5 on Linux

1 year 3 months ago
Yes, the first release of 3.5 had a problem with the production certificate...

williab has commented on TGW 3.5 on Linux

1 year 3 months ago
Hi Wayne, I had the same problem in my lab.  Engineering fixed the problem and...

williab has commented on Transport Gateway via RDP

1 year 3 months ago
What commands are you referring to?BTW, this is a good week to watch for TG...

williab has commented on Transport Gateway via RDP

1 year 4 months ago
In the current transport gateway, the service and the configuration GUI run in...

williab has commented on Transport Gateway via RDP

1 year 4 months ago
Hi Wayne,Make sure the Windows Service "Ineractive Services Detection" is...

williab has commented on Cisco Nexus 5000 series secure communication for Smart Call Home

1 year 7 months ago
Hi Nancy,HTTP support was added to the Nexus 5000 a little over a year ago. ...

williab has commented on How do we simulate an event to test the open SR function

1 year 8 months ago
Simulating a fault generally only works on devices with GOLD and the commands...

williab has commented on How do we simulate an event to test the open SR function

1 year 8 months ago
Unfortunately, due to the variety of devices that support call home, there is...

williab has commented on SCH smtp server configuration with gmail

1 year 9 months ago
A combination of this article and a transport gateway might solve the problem:...

williab has commented on SCH smtp server configuration with gmail

1 year 9 months ago
Hi Gabriel,You should have callhome@cisco.com as a recipient in the CiscoTAC-1...

williab has commented on Visibility of 3750 Stack Switches on SCH Portal

1 year 10 months ago
That is not an option in the current report.  We can certainly raise a bug with...

williab has commented on Visibility of 3750 Stack Switches on SCH Portal

1 year 10 months ago
Hi Shiv,From the data in Smart Call Home, it seems your customer has 34 devices...

williab has commented on Smart Call home TG - on Prime?

1 year 10 months ago
Today, LMS and DCNM can be used to enable and configure the call-home feature...

williab has commented on Manipulating a large number of devices - web interface shortcomings

1 year 12 months ago
Thank you for your feedback regarding the Edit Device Group page. We have...

williab has commented on Disable automatic Demo SR creation for new devices

2 years 1 week ago
Hi Stephan,Not yet.   This is a new feature we added in December to demonstrate...

williab has commented on UCS Manager configuration

2 years 2 months ago
Most of the notifications you receive are from Smart Call Home (call-home-...

williab has commented on UCS Manager configuration

2 years 3 months ago
Hi Symon,If this is the first device registered under a Smartnet contract, then...

williab has commented on UCS Manager configuration

2 years 3 months ago
We also have a Smart Call Home quick start guide for UCS:http://www.cisco.com/...

williab has commented on Ask the Expert: Concepts, Smart Call Home

2 years 3 months ago
Hi Daniel,Unfortunately, no.  The Call Home feature is embedded in the product...

williab has commented on Ask the Expert: Concepts, Smart Call Home

2 years 3 months ago
Hi Daniel,You can find a list of products that support Smart Call Home and the...

williab has commented on Ask the Expert: Concepts, Smart Call Home

2 years 3 months ago
Hi Jessica,The preferred communication method is direct HTTPS from Call Home...

williab has commented on Ask the Expert: Concepts, Smart Call Home

2 years 3 months ago
This type of analysis is performed regularly to identify trends and prioritize...

williab has created Call Home Data Privacy

2 years 4 months ago
One of the ways that Smart Call Home helps customers identify and resolve...

williab has commented on Smart Call Home Syslogs

2 years 4 months ago
If you really want a notification for those unsupported syslogs, you can always...

williab has commented on Smart Call Home Syslogs

2 years 4 months ago
Hello Chris,When we say that a particular message is supported, we mean two...

williab has commented on Smart call home: Registration Management (Access Denied)

2 years 4 months ago
Hi Sheldon, Lawrence is correct, the behavior you describe would suggest that...

williab has commented on Smart Call Home ASA 5500 PSIRT

2 years 4 months ago
Hi Chris,Lawrence is correct, SCH combines all of this troubleshooting...

williab has created How does Smart Call Home compare to a Network Management System?

2 years 5 months ago
How does Smart Call Home compare to a traditional Network Management System (...

williab has created Call Home Profiles - Default and Custom

2 years 5 months ago
Every Call Home capable device has one built-in profile, CiscoTAC-1, which...

williab has commented on smart call home - HTTPS transport from the Nexus 7000 to Cisco

2 years 6 months ago
Hello,As stated in the quickstart guide, the Transport Gateway is recommended...

williab has commented on SCH alert functions

2 years 6 months ago
Smart Call Home does support diagnostic, environmental and log messages related...

Bio










  • Events Top Contributors

    2013









williab's Stats

Points59
Discussion started 0
Answers marked as Correct 6
Endorsed 0
Content Rated 1