Bryan Williams

Member Since: Oct 17, 2011

English
Bryan Williams commented on Smart call vs Smartnet in Smart Call Home 1 year ago

This forum is for questions regarding Smart Call Home, which is included with most Smartnet...

Bryan Williams commented on Is Smart Call Home affected by Heartbleed? in Smart Call Home 2 years ago

No, Smart Call Home is not affected. The Cisco security team has confirmed that Smart Call Home is...

Bryan Williams commented on Transport gateway 3.5 removed ability to configure HTTP/HTTPS ports? in Smart Call Home 2 years ago

Look for Transport Gateway 4.0 on the download site.  4.0 has the Web GUI and also allows the HTTP(...

Bryan Williams commented on Severity of Case opened by Smart Call Home in Smart Call Home 2 years ago

 Cases raised by Smart Call Home are always Severity 3.

Bryan Williams commented on AAA for SCH in Smart Call Home 2 years ago

 Let me address your last question first, because this is a common misconception.  There is no...

Bryan Williams commented on Transport gateway 3.5 removed ability to configure HTTP/HTTPS ports? in Smart Call Home 2 years ago

 No, version 3.5 only works on ports 80/443.  Please continue to use version 3.3 if you require the...

Bryan Williams commented on Will the email from call home bring a attachment?thx in Smart Call Home 2 years ago

 Call Home (on most supported devices) does include additional diagnostic information with each...

Bryan Williams commented on Will the email from call home bring a attachment?thx in Smart Call Home 2 years ago

 No, Smart Call Home email notifications will not have an attachment.  Instead, the email will have...

Bryan Williams commented on Transport Gateway doesn't appears to start web listener in Smart Call Home 2 years ago

I also see the ports 31000 and 32000 on my working TG.wrapper   26544    root    7u  IPv4  96092...

Bryan Williams commented on Transport Gateway doesn't appears to start web listener in Smart Call Home 2 years ago

TG does not use apache.  The HTTP listener is part of the TG java process.[[email protected]..

Bryan Williams commented on Automatic SR for Smartcare contracts in Smart Call Home 2 years ago

SCH maintains a list of contract types that it considers to be collaborative.  That list includes...

Bryan Williams commented on Transport Gateway doesn't appears to start web listener in Smart Call Home 2 years ago

Make sure your hostname is in your hosts file.  The HTTP daemon uses the hosts file to determine...

Bryan Williams commented on How to test Smart Call Home in cisco router? in Smart Call Home 2 years ago

Exactly right Tim.  Aakriti, you should also receive an acknowledgement for non-fault messages...

Bryan Williams commented on How to test Smart Call Home in cisco router? in Smart Call Home 2 years ago

First, make sure you have enabled the call-home service with service call-homeThe CiscoTAC-1...

Bryan Williams commented on SCH alert functions in Smart Call Home 2 years ago

The CiscoTAC-1 profile should be active and configured to send email to [email protected] See...

Bryan Williams commented on Can a Call Home server interact with Customer Syslog Server in Smart Call Home 2 years ago

Mahim, Call Home is a part of IOS like the Syslog daemon.  When enabled, Call Home uses EEM to...

Bryan Williams commented on TGW 3.5 on Linux in Smart Call Home 2 years ago

Yes, the first release of 3.5 had a problem with the production certificate included in the...

Bryan Williams commented on TGW 3.5 on Linux in Smart Call Home 2 years ago

Hi Wayne, I had the same problem in my lab.  Engineering fixed the problem and their explanation...

Bryan Williams commented on Transport Gateway via RDP in Smart Call Home 2 years ago

What commands are you referring to?BTW, this is a good week to watch for TG annoucements in this...

Bryan Williams commented on Transport Gateway via RDP in Smart Call Home 2 years ago

In the current transport gateway, the service and the configuration GUI run in the same JVM and...

Bryan Williams commented on Transport Gateway via RDP in Smart Call Home 2 years ago

Hi Wayne,Make sure the Windows Service "Ineractive Services Detection" is enabled and running.Bryan

Bryan Williams commented on Cisco Nexus 5000 series secure communication for Smart Call Home in Smart Call Home 3 years ago

Hi Nancy,HTTP support was added to the Nexus 5000 a little over a year ago.  It has not been...

Bryan Williams commented on How do we simulate an event to test the open SR function in Smart Call Home 3 years ago

Simulating a fault generally only works on devices with GOLD and the commands vary by platform.  A...

Bryan Williams commented on How do we simulate an event to test the open SR function in Smart Call Home 3 years ago

Unfortunately, due to the variety of devices that support call home, there is no common command...

Bryan Williams commented on SCH smtp server configuration with gmail in Smart Call Home 3 years ago

A combination of this article and a transport gateway might solve the problem:http://support....

Bryan Williams commented on SCH smtp server configuration with gmail in Smart Call Home 3 years ago

Hi Gabriel,You should have [email protected] as a recipient in the CiscoTAC-1 profile. Which...

Bryan Williams commented on Visibility of 3750 Stack Switches on SCH Portal in Smart Call Home 3 years ago

That is not an option in the current report.  We can certainly raise a bug with engineering if you...

Bryan Williams commented on Visibility of 3750 Stack Switches on SCH Portal in Smart Call Home 3 years ago

Hi Shiv,From the data in Smart Call Home, it seems your customer has 34 devices in 17 stacks.  The...

Bryan Williams commented on Smart Call home TG - on Prime? in Smart Call Home 3 years ago

Today, LMS and DCNM can be used to enable and configure the call-home feature on a range of devices...

Bryan Williams commented on Manipulating a large number of devices - web interface shortcomings in Smart Call Home 3 years ago

Thank you for your feedback regarding the Edit Device Group page. We have confirmed the problem and...

Bryan Williams commented on Disable automatic Demo SR creation for new devices in Smart Call Home 3 years ago

Hi Stephan,Not yet.   This is a new feature we added in December to demonstrate during registration...

Bryan Williams commented on UCS Manager configuration in Smart Call Home 3 years ago

Most of the notifications you receive are from Smart Call Home ([email protected]). These...

Bryan Williams commented on UCS Manager configuration in Smart Call Home 3 years ago

Hi Symon,If this is the first device registered under a Smartnet contract, then you need to log on...

Bryan Williams commented on UCS Manager configuration in Smart Call Home 3 years ago

We also have a Smart Call Home quick start guide for UCS:http://www.cisco.com/en/US/docs/switches/...

Bryan Williams commented on Ask the Expert: Concepts, Smart Call Home in Smart Call Home 3 years ago

Hi Daniel,Unfortunately, no.  The Call Home feature is embedded in the product and cannot be...

Bryan Williams commented on Ask the Expert: Concepts, Smart Call Home in Smart Call Home 3 years ago

Hi Daniel,You can find a list of products that support Smart Call Home and the minimum OS that...

Bryan Williams commented on Ask the Expert: Concepts, Smart Call Home in Smart Call Home 3 years ago

Hi Jessica,The preferred communication method is direct HTTPS from Call Home on the device to...

Bryan Williams commented on Ask the Expert: Concepts, Smart Call Home in Smart Call Home 3 years ago

This type of analysis is performed regularly to identify trends and prioritize the creation of new...

Bryan Williams commented on Smart Call Home Syslogs in Smart Call Home 3 years ago

If you really want a notification for those unsupported syslogs, you can always create a second...

Bryan Williams commented on Smart Call Home Syslogs in Smart Call Home 3 years ago

Hello Chris,When we say that a particular message is supported, we mean two things.  First, Smart...

Bryan Williams commented on Smart call home: Registration Management (Access Denied) in Smart Call Home 3 years ago

Hi Sheldon, Lawrence is correct, the behavior you describe would suggest that you are registered...

Bryan Williams commented on Smart Call Home ASA 5500 PSIRT in Smart Call Home 3 years ago

Hi Chris,Lawrence is correct, SCH combines all of this troubleshooting information in a single...

Bryan Williams commented on smart call home - HTTPS transport from the Nexus 7000 to Cisco in Smart Call Home 4 years ago

Hello,As stated in the quickstart guide, the Transport Gateway is recommended when a traditional...

Bryan Williams commented on SCH alert functions in Smart Call Home 4 years ago

Smart Call Home does support diagnostic, environmental and log messages related to memory, modules...

Bryan Williams commented on Planned maintenance in Smart Call Home 4 years ago

Thanks for posting your question. The scheduled maintenance was conducted on 21 June 2012. The...

Bryan Williams commented on Auto TAC case creation - how to deal with vacations in Smart Call Home 4 years ago

Thanks Abhi,There are two options to deal with this scenario.First option, the administrator can...

Bryan Williams commented on Ask the Expert: Overview of the Smart Call Home Device Diagnostics Offerings in Smart Call Home 4 years ago

Hello Marton,For HTTP(S) connections, the destination address is tools.cisco.com.The address is...

Bryan Williams commented on Ask the Expert: Overview of the Smart Call Home Device Diagnostics Offerings in Smart Call Home 4 years ago

Smart Call Home does not use SNMP as a source of information or as a transport for delivering...

Bryan Williams commented on Ask the Expert: Overview of the Smart Call Home Device Diagnostics Offerings in Smart Call Home 4 years ago

Great question Lisa.Some customers wishing to use Smart Call Home have security policies or network...

Bryan Williams commented on Supported UCS devices in Smart Call Home 4 years ago

Hi Khosrow. The UCS Manager (UCSM) supports Smart Call Home. Which means that all B-Series blade...

Bio










  • Events Top Contributors

    2013









Bryan Williams's Stats

Points59
Discussion started 0
Answers marked as Correct 6
Endorsed 0
Content Rated 1