Walter Solano

Member Since: Jun 03, 2009

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Walter Solano commented on UCCX Trigger Range and Reporting Question in Contact Center 2 years ago

Sean, You will need to create a custom report for this.

Walter Solano commented on Insert informational announcement in Contact Center 2 years ago

Check the Cisco Unified Contact Center Express Script Repository 9.0(2) in there you will have a...

Walter Solano commented on 15 min interval report in UCCX HRC in Contact Center 2 years ago

JT, In this case you will need to create a new stored procedure to be able to get what you are...

Walter Solano commented on UCCX 8.5 CAD Call Activity Information doesn't display CSQ names in Contact Center 2 years ago

Hi, This can be done by implementing enterprise data in your script and passing that information to...

Walter Solano commented on Insert informational announcement in Contact Center 2 years ago

As David mentioned you could use the prompt recording application that is in the UCCX script...

Walter Solano commented on Where can I find information on UCCX Inbound Email handling? in Contact Center 2 years ago

Brian, I really don't know if that is possible, as per the matrix is not supported.

Walter Solano commented on Where can I find information on UCCX Inbound Email handling? in Contact Center 2 years ago

Brian, With UCCX you can use the CAD email feature to have email queues. This requires that you a...

Walter Solano commented on Alert Email from CAD in Contact Center 2 years ago

You will need to collect Engine traces from the UCCX with ENG set to level 4 and wait for the...

Walter Solano commented on Alert Email from CAD in Contact Center 2 years ago

In this case actually he will get the email if there are no agents logged into the system.

Walter Solano commented on Alert Email from CAD in Contact Center 2 years ago

You can do this by using the create eMail step together with the Send eMail Step in your script....

Walter Solano commented on Cisco Supervisor Desktop - Barge and Interrupt features greyed out. in Contact Center 2 years ago

Jonathan, You could access the CDA web page by going into the UCCX admin page and then in the...

Walter Solano commented on IPPA & Desktop Agent in Contact Center 4 years ago

Hello CK,As anchoudh mentioned you should be able to configure both services so in case the PC goes...

Walter Solano commented on Trial License for CCX 8.5 in Contact Center 4 years ago

You could contact Cisco Licensing and request them a demo or temp license so you can test and...

Walter Solano commented on UCCX printable reports for Contact Service Queues displaying old data in Unified Communications Applications 4 years ago

Hello BenI would like to know what version of UCCX are you running? Also I am wondering if you...

Walter Solano commented on Cisco Agent Desktop 6.4 - download in Contact Center 4 years ago

Are you installing CAD for UCCX or UCCE??

Walter Solano commented on CDAUI2000 when browsing web CDA Personnel > Agents in Contact Center 5 years ago

What version of UCCX are you running?

Walter Solano commented on Skillset Based Wrap-Up Codes in Contact Center 5 years ago

As Gabriel said the only way will be to create a workflow for this set of agents and make only the...

Walter Solano commented on uccx single sign on, how to allow users to update their passwords? in Contact Center 5 years ago

I checked and the end users are able to change the password of the IPPA by using the ccmuser web...

Walter Solano commented on Silent Monitoring - UCCX 8.5 (Enhanced) in Contact Center 5 years ago

sure you can do desktop base monitoring, the requirement for this is to have the agents pc plug at...

Walter Solano commented on CCX 6.0 - RECORDING in Contact Center 5 years ago

Hello Alicia.Please find the answers bellow:You need a Premium Lic to do monitor and recording. If...

Walter Solano commented on CCX 5.0(2) SR1 to SR3 direct upgrade? in Contact Center 5 years ago

Hello,You can install SR3 in your server without any issue. UCCX SRs are cumulative and the newest...

Walter Solano commented on Desktop Supervisor Not show Team Skill statistics in Contact Center 5 years ago

If you restart desktop sync and doesnt work try to restar the uccx engine, if that does not...

Walter Solano commented on CCX 6.0 - RECORDING ISSUE in Contact Center 5 years ago

To do agent recording you need a premium lic, regarding the filter part I dont understand the...

Walter Solano commented on UCCX CAD - Flickering in Contact Center 5 years ago

If all the agents and supervisors are running the proper version. Please check that firewall or...

Walter Solano commented on UCCX drops calls in Contact Center 5 years ago

Hello I would like to know if when the agent tries to take the call the call goes back to queue or...

Walter Solano commented on Upgrade from UCCX 7.01 to 7.02 in Contact Center 5 years ago

Hello,The upgrade from UCCX 7.0(1)SR5 to 7.0(2) is preatty simple and yo be honest I havent seen...

Walter Solano commented on TUP.ini file error in Contact Center 5 years ago

Hello DanYou can try to change language settings on uccx and performed a system reboot, then once...

Walter Solano commented on UCCX 8.0(2) Abandoned Calls in Contact Center 5 years ago

Glenn,try to dequeue the call from the first queue first and then queue it again in the other queue

Walter Solano commented on UCCX 8.5 release: Single Sign On for CAD in Contact Center 5 years ago

AnandUCCX does not has that feature

Walter Solano commented on UCCX 8.5 release: Single Sign On for CAD in Contact Center 5 years ago

Hello,If your CUCM is integrated with AD for Directory services and authentication the users will...

Walter Solano commented on Changed Agent name. Not showing update in Supervisor desktop in Contact Center 5 years ago

+5 for you Anthony as usual .rbblue try with the manual sync first that works like 90% of the times...

Walter Solano commented on UCCX 8.0.2 DVD Image in Contact Center 5 years ago

Hello Vinodh,In this case you need to contact the Cisco Customer service team, please feel free to...

Walter Solano commented on CDAU12035 Error communicating with Enterprise Server in Contact Center 5 years ago

What version of UCCX are you running?What license do you have installed?Is the everything in...

Walter Solano commented on Bloquear ciertas llamadas de entrada usando FXO in Voz IP 5 years ago

Buenas Felix,Puedes revisar los siguientes links:http://www.cisco.com/en/US/partner/tech/tk652/tk90...

Walter Solano commented on Problem with License MAC after change Time Zone in UCCX 8.02 in Contact Center 5 years ago

Hello This might explained you the changes and does licensing works nowhttps://supportforums.cisco....

Walter Solano commented on Problem with Recording on CSD - UCCX 7 in Contact Center 5 years ago

Ok in this case we need to get monitoring working first. If you dont see any RTP coming from the IP...

Walter Solano commented on Demo License UCCX 8.5(1) in Contact Center 5 years ago

Hello Chad,A demo license should be in the CD if for some reason is not there you can open a open a...

Walter Solano commented on Destop Monitoring and recording not operate in Contact Center 5 years ago

Hello Please double check that any AV or Firewall is enable on the Agents and supervisors PC also I...

Walter Solano commented on Removing a license from UCCX 8.0 in Contact Center 5 years ago

Hello James,To remove a lic from UCCX you will need to open a TAC case so we can access the CET...

Walter Solano commented on Convertir un CCX 7.1 en miembro de un cluster. in Voz IP 5 years ago

Buenas Roman.El instalar SQL no deberia cambiar la forma en la que trabaja la solucion de CCX, como...

Walter Solano commented on CSD crashed after logon and selecting Agent Team in Contact Center 5 years ago

Based in the behavior, you could be affected by the following software defecthttp://tools.cisco.com...

Walter Solano commented on upgrade from 8.5 to 8.5(1)SU1 in Contact Center 5 years ago

The upgrade file was created and upload it as just one file to avoid issues during the join process.

Walter Solano commented on RONA with UCCX? in Contact Center 5 years ago

It should be a way to do it in the script. I think that could add a counter and checked the value...

Walter Solano commented on RONA with UCCX? in Contact Center 5 years ago

Hello Michael,The RONA will happens as you described when a call is presented to an agent and the...

Walter Solano commented on Problem with Recording on CSD - UCCX 7 in Contact Center 5 years ago

Are you able to monitor those agents?have you checked if the recording files are greater than 2K?Is...

Walter Solano commented on upgrade from 8.5 to 8.5(1)SU1 in Contact Center 5 years ago

I dont know a ETA for the SU2 of UCCX since SU1 was released a couple of moths ago, I will have to...

Walter Solano commented on upgrade from 8.5 to 8.5(1)SU1 in Contact Center 5 years ago

Hello Oscar,You need to upgrade to SU1 first using the UCSInstall_UCCX_8_5_1_UCOS_8.5.1.11001-35....

Walter Solano commented on Ccx 8.5 password change after install in Contact Center 5 years ago

Do you know whether that user requires certain permission levels on cucm to access ccx?     The...

Walter Solano commented on CCME Night service in Voice over IP 5 years ago

If you are looking for a way to configure or understand the night service configuration ,this link...

Walter Solano commented on Ccx 8.5 password change after install in Contact Center 5 years ago

Hello,Maybe I don't understand properly the question,but after you run the initial setup a flag is...

Bio

I have been working in Cisco TAC for six I started in the Multi Voice Service team supporting voice gateways, CME and CUE.
Now I am working in the UCCX Team, and studying for some Cisco and VMware certs

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