yixiu0317

Member Since: Jan 04, 2012

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yixiu0317 commented on CUCM 7 software upgrade in Unified Communications Applications 2 years ago

Hi        Manish,Thank you for your prompt response. Is there any document clearly mentioned the...

yixiu0317 commented on Find phone in CUCM log file in Collaboration, Voice and Video 2 years ago

Hi       There,here is the message I received. when I receive another alert email after this one,...

yixiu0317 commented on Call release code in IP Telephony 2 years ago

You are the legend.

yixiu0317 commented on Call release code in IP Telephony 2 years ago

Hi           Mate,Thank you for your reply.It is quite useful for understanding the trace.I did...

yixiu0317 commented on VG202XM configuration in IP Telephony 2 years ago

Hi             Chris,Before when I configure the VG202, I just need to configure below command and...

yixiu0317 commented on VG202XM configuration in IP Telephony 2 years ago

Hi             Chris,I am trying to use SCCP and CUCM version is 7.13.even though I configured the...

yixiu0317 commented on IP phone registration in IP Telephony 3 years ago

Hi          Chris,Both CUCMs are version 7.on the phone screen it shows registering, then after a...

yixiu0317 commented on UCCX cti port sync in Contact Center 3 years ago

Hi       Anthony,Thank you for your advice.I will try to get the logs and see if I can find the...

yixiu0317 commented on UCCX cti port sync in Contact Center 3 years ago

Hi         Anthony,Please see the screenshot for both CUCM and UCCX.

yixiu0317 commented on UCCX cti port sync in Contact Center 3 years ago

Hi       Anand,That is what I thought, but it did not happen, the CSS field did not sync between...

yixiu0317 commented on Supervisor Work Flow Email Alert in IP Telephony 3 years ago

Hi              Christine,Did you get the problem solved?I am experiencing the same issue.Thanks in...

yixiu0317 commented on How does Translation pattern work in CUCM in IP Telephony 3 years ago

I found the way to achieve that. for example we have 20 numbers need to translate1. create 20 new...

yixiu0317 commented on How does Translation pattern work in CUCM in IP Telephony 3 years ago

Thanks Donny,Yes, I think that is the reason cause the issue.By any chance you know how to achieve...

yixiu0317 commented on RSPAN, SPAN on same switch in LAN, Switching and Routing 3 years ago

Did the destination port configured as access port?

yixiu0317 commented on Unity 5 call handler issue in IP Telephony 3 years ago

Within call handler A, In the "Caller Input" I select key 1 and choose to send caller to call...

yixiu0317 commented on Unity 5 call handler issue in IP Telephony 3 years ago

Hi        Aaron,I followed your instruction, but the when the call hit the call handler B, it did...

yixiu0317 commented on QM Network record: Record file stuck in staging folder. in Contact Center 3 years ago

Hi         KrongkwanDid you find a solution for the problem? I am experiencing the same problem now...

yixiu0317 commented on H323 gateway registration in IP Telephony 3 years ago

Thanks for everyone's help.I found out that it is because the 3945 router and IOS version is 15.2...

yixiu0317 commented on H323 gateway registration in IP Telephony 3 years ago

Hi       Chris,Here is the output for "debug voice dialpeer" and the configuration for the...

yixiu0317 commented on H323 gateway registration in IP Telephony 3 years ago

Hi  There,Yes, I reset the gateway in CUCM couple of times but no luck.Also I can see the ip...

yixiu0317 commented on Voicemail slow response in IP Telephony 3 years ago

Hi      Chris,Thanks for your prompt reply, I figured out that we have 2 matched route pattern for...

yixiu0317 commented on UCCX stops recording in Contact Center 4 years ago

Hi                     AnandThank you for your prompt reply.our agents did not click the stop and...

yixiu0317 commented on Fax issue in IP Telephony 4 years ago

Thank you for your reply, we just found another 2 numbers had the same problem, when I call from...

yixiu0317 commented on Unable to login CUCM admin in IP Telephony 4 years ago

Hi           NickIt is my fault, I removed myself from the admin user group for the testing purpose...

yixiu0317 commented on UCCX agent stuck in Not Ready status in Contact Center 4 years ago

Hi         AnthonyThank you for your prompt reply, it is definitely a hung session, and I thought...

yixiu0317 commented on How to select different prompts in uccx in Contact Center 4 years ago

Hi             AnthonyLike your default prompt nameThe second method worked for me but the first...

yixiu0317 commented on CTI port call forwarding in Contact Center 4 years ago

Hi       BrianThank you for your advice, I have found the solution in the script to check the ...

yixiu0317 commented on CTI port call forwarding in Contact Center 4 years ago

Hi        BrianThank you for your advice.But I think the call only be queued when there is no...

yixiu0317 commented on Update primary line number in IP Telephony 4 years ago

found the method

yixiu0317 commented on VG204 MGCP configuration in IP Telephony 4 years ago

Hi          PaoloWhen I choose the protocol, it only have MGCP and SCCP for the VG204 gateway in...

yixiu0317 commented on VG204 MGCP configuration in IP Telephony 4 years ago

I found out it was my human error caused the problemFor the outbound problem, it was because i...

yixiu0317 commented on Can not setup call to fax machine in IP Telephony 4 years ago

Yes, the CUCM use the same h323 trunk to PBX in both casesHere is the configuration for the...

yixiu0317 commented on Can not setup call to fax machine in IP Telephony 4 years ago

Hi        DanieleThe fax numbers are configured in the fax machineThe fax server is using h323The...

yixiu0317 commented on Unity 5 slow response in IP Telephony 4 years ago

Hi         DavidThank you for your replyDoes the following log mean the unity server lose the...

yixiu0317 commented on UCCX on button login issue in Contact Center 4 years ago

we plan to reboot the server next week, will update the status once it is donethanks mate

yixiu0317 commented on UCCX on button login issue in Contact Center 4 years ago

Hi        GPThank you for your advice, we have the HA setup.Do we need to restart the Cisco...

yixiu0317 commented on Second dialtone in IP Telephony 4 years ago

Hi         JavaI found the reasonThanks

yixiu0317 commented on Second dialtone in IP Telephony 4 years ago

Thank you for your prompt response.I found a route pattern similiar to the one we had problem and...

yixiu0317 commented on call to fax machine being dropped in IP Telephony 4 years ago

GuysThank you for your suggestions, after I untick the option "Media Termination Point Required"...

yixiu0317 commented on call to fax machine being dropped in IP Telephony 4 years ago

unfortunately we are not Cisco partner, any other suggestion regarding this issue

yixiu0317 commented on How to add prefix digits to incoming calling numbers in IP Telephony 4 years ago

Hi KarthikRegardless if you use LRG or not, they still can have the configuration I mentioned above...

yixiu0317 commented on How to add prefix digits to incoming calling numbers in IP Telephony 4 years ago

it looks like that on your CUCM gateway confiugration, they put 9 for the incoming call or they...

yixiu0317 commented on CallManager 6.0 - Changing the Caller ID for outbound calls to reflect a different number in IP Telephony 4 years ago

First,please check with your local telco see if they support showing different area code number...

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