Adan Zuniga

Member Since: Feb 22, 2011

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Adan Zuniga commented on how to SNMP query the assigned vlan id of physical switch port in LAN, Switching and Routing 1 week ago

Fabio, Did you find an answer to this? I have the same question. 

Adan Zuniga commented on Is a device reset necessary after SQL update? in Unified Communications Applications 1 week ago

Hi Jitender,  Very thorough explanation which is helpful and I appreciate! Thanks! 

Adan Zuniga commented on SQL Query to get the Partition of a particular DN in Unified Communications Applications 1 month ago

Hi Tim, Yes, this is a DN, I actually figured this one out. Thanks for the reply!

Adan Zuniga commented on How to factory reset a phone remotely? in Unified Communications Applications 1 month ago

Very thorough response Jonathan, thank you!

Adan Zuniga commented on CUIC For UCCX 10.5 Trigger Detail Report in Contact Center 1 month ago

Thank you Deepak, This is the report that TAC proposed.

Adan Zuniga commented on SQL to Update device's device pool inputting device name and device pool name in Unified Communications Applications 2 months ago

Thank you V.  I am looking into your suggestion. 

Adan Zuniga commented on SQL Query to get the Partition of a particular DN in Unified Communications Applications 2 months ago

Thanks Jaime, I did look at it. It seems a little difficult to understand specially because all...

Adan Zuniga commented on Create custom report merging two stock reports in CUIC for UCCX 10.6? in Contact Center 3 months ago

I actually created a Dashboard that displays both reports and displayed it as a slide show with 10...

Adan Zuniga commented on Phone Count on CUCM 8.5 broken down by subnet in IP Telephony 3 months ago

Jonathan!  this is very helpful! I appreciate it. 

Adan Zuniga commented on Phone Count on CUCM 8.5 broken down by subnet in IP Telephony 3 months ago

Carlo, Your explanation is very thorough! I very much appreciate it.  The phone table is quite...

Adan Zuniga commented on Phone Count on CUCM 8.5 broken down by subnet in IP Telephony 3 months ago

Carlo, Is there a way to minimize the output to only the necessary data that I need? Is there a way...

Adan Zuniga commented on Phone Count on CUCM 8.5 broken down by subnet in IP Telephony 3 months ago

Carlo, I was looking to do something with SOAP since I have been meaning to learn it, however the...

Adan Zuniga commented on Remote Logging Settings for 8821 in IP Telephony 4 months ago

Hi Manish,  Thanks for the info. That did not work for me. 

Adan Zuniga commented on Create custom report merging two stock reports in CUIC for UCCX 10.6? in Contact Center 4 months ago

As always, thank you for the info Deepak.

Adan Zuniga commented on Create custom report merging two stock reports in CUIC for UCCX 10.6? in Contact Center 4 months ago

Thank you James, Do you happen to have any info in regards to my inquiry of a combined threshold?

Adan Zuniga commented on Updating the partition of multiple non consecutive numbers in IP Telephony 5 months ago

Thank you both. I am all about automating as much as I can with the little programming that I know...

Adan Zuniga commented on cucm 8.5 bulk edit extension numbers. in IP Telephony 5 months ago

Hi Aaron, I know a bit of Perl. I would like to write 2 scripts in that language. One that takes...

Adan Zuniga commented on Updating the partition of multiple non consecutive numbers in IP Telephony 5 months ago

Export the Devices or DN's? 

Adan Zuniga commented on Translation Pattern Creator ? in Unified Communications Applications 5 months ago

Thanks, I'll just bulk import all of them individually. 

Adan Zuniga commented on 8821 Phones Import WLAN Settings Issues in IP Telephony 5 months ago

Bobby, With extensive troubleshooting we have determined that the issue lies with the PSK. We are...

Adan Zuniga commented on 8821 Phones Import WLAN Settings Issues in IP Telephony 5 months ago

Bobby!  Thank you, I did not know exactly how this worked but your explanation greatly helped. I...

Adan Zuniga commented on Real Time Statistics on multiple screens UCCX 10.6 in Contact Center 5 months ago

Deepak, Essentially the users like the Finesse layout. I am not at all familiar, but I may be able...

Adan Zuniga commented on Monitoring for Cisco Unified Communications Environment in Unified Communications Applications 8 months ago

This is great info! Thanks Manish! 

Adan Zuniga commented on Called Practice Caller ID in Contact Center 8 months ago

It is not. The only info displayed with cData is ANI: DNIS: Layout:default If you can, do you mind...

Adan Zuniga commented on Called Practice Caller ID in Contact Center 8 months ago

Thank you Deepak, I really hope this works! It would solve alot of head aches. Ok, so I have a Get...

Adan Zuniga commented on Called Practice Caller ID in Contact Center 8 months ago

Thanks James! Whisper will definitely be a feature that we will be using heavily in UCCE. In the...

Adan Zuniga commented on UCCX Script (Set Variable value with a set step) in Contact Center 10 months ago

Unfortunately I did not! I see how in both cases this would be very beneficial. If I find out, I...

Adan Zuniga commented on Call Forwarding For Remote Phones via other methods other than Web Gui in IP Telephony 10 months ago

Thank you for responding Ryan. Your questions are crucial to finding the right solution for our...

Adan Zuniga commented on Call Forwarding For Remote Phones via other methods other than Web Gui in IP Telephony 10 months ago

Thank you Jaime. I have not heard about MRA before. I will look into it. 

Adan Zuniga commented on Call Forwarding For Remote Phones via other methods other than Web Gui in IP Telephony 10 months ago

Thanks Deepak, The thing is that those users do not only privileges to forward a single phone, but...

Adan Zuniga commented on UCCX IPPA Customized States (reason codes) & 1 Button Not Ready in Contact Center 10 months ago

Thanks again Deepak, Would the different reason codes be available on the phone or would the agent...

Adan Zuniga commented on UCCX 10.6 Stats for menu step number selection in Contact Center 10 months ago

Deepak, You rock. Thanks much sir.  I used your script and made a couple test calls, then...

Adan Zuniga commented on UCCX Wrap Up Time in Contact Center 11 months ago

Perfect thank you Deepak. 

Adan Zuniga commented on UCCX Wrap Up Time in Contact Center 11 months ago

Thank you Bill, We Will upgrade to UCCE shortly and I will use your instructions then. 

Adan Zuniga commented on UCCX Script (Set Variable value with a set step) in Contact Center 11 months ago

java script version of my issue: http://stackoverflow.com/questions/5613834/convert-string-to-...

Adan Zuniga commented on UCCX Script (Set Variable value with a set step) in Contact Center 11 months ago

Thank you for your patience and cooperation Chris.  The step "set sHospCalled = "ROPH" will set...

Adan Zuniga commented on UCCX Script (Set Variable value with a set step) in Contact Center 11 months ago

Here it is. In the Main Menu, see option 1, that is what I want to do for all of my options,...

Adan Zuniga commented on UCCX Script (Set Variable value with a set step) in Contact Center 11 months ago

Because I want the script to be dynamic an yet minimize my code. So i have sMainOption1-9 and two...

Adan Zuniga commented on UCCX Script (Set Variable value with a set step) in Contact Center 11 months ago

Chris,  Thank you for your prompt answer. Let me rephrase my question. I want to interpret the...

Adan Zuniga commented on Collecting a digit string of variable length from caller in UCCX in IP Telephony 1 year ago

Thank you for your prompt response Aaron!  This is an Avaya script that we are migrating to UCCX....

Adan Zuniga commented on UCCX - Obtaining Prompt Path From XML Document in Contact Center 1 year ago

Bill,  Thank you for taking the time to answer my question. This certainly helped! I do have...

Adan Zuniga commented on UCCX Call Subflow with set Priority in Contact Center 1 year ago

Thank you DJ! This Helps. 

Adan Zuniga commented on Giving a User Some Options and Allowing them To Enter a 5 Digit Extension. in Contact Center 2 years ago

Thank you for all your help Jameson, I almost have my script up and running. The only part that I...

Adan Zuniga commented on Giving a User Some Options and Allowing them To Enter a 5 Digit Extension. in Contact Center 2 years ago

Thank you for your response Ravi, unfortunately those are not options for us, we need to maintain...

Adan Zuniga commented on Giving a User Some Options and Allowing them To Enter a 5 Digit Extension. in Contact Center 2 years ago

Thank you for your response Jameson, so would I then use a switch to do the routing? Or what do you...

Adan Zuniga commented on Agents With Multiple Skills in Contact Center 4 years ago

Hi Gergely, Thanx for your Response. It is Version 7.0(1)SR05_Build504Sent from Cisco Technical...

Adan Zuniga commented on Leave A Message Option While In Queue in Contact Center 4 years ago

Thanks Chris, you have helped to solve one of my biggest Head Aches when Scripting. I did as you...

Adan Zuniga commented on Historical Reports UCCX 7.0 in Contact Center 6 years ago

Ok we have a similar issue:     We set Teams with their respective Supervisors. When those...

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