Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
112 PostsActivity in Collaboration
Resolved! UCCE courtesy callback - Calling number prefix
Dears,I have configured courtesy callback on UCCE 12, and i am facing the below problem: callback gets offered to the caller, but when the CVP attempts to call him back, it sends the call to our CUBE, but the PSTN provider is refusing the call as the...
Internal Transfer Calls for Courtesy Call Back
Hello All, I am trying to make CCB call for internal calls. But calls are failing at callback entry application with below error. CallbackEntry,04/05/2024 12:27:40.868,Validate_01,custom,Callback_Validate,ELEMENT_ENTRYCallbackEntry,04/05/2024 12:27:...
Webex calling routing
Hi guys we had an issue routing to webex calling to our on prem cucm via the trunk.we could not dial webex users from our cucm via the trunk, but we could dial the same numbers from webex to cucm.i added a route to the source number from webex to poi...
Resolved! UCCE: How to find dialed number using SQL query
Gents, Which table does the dialed number gets stored in. I need to know how to find the dialled number rather than manually going through each dialed number list as this can be very time consuming as you can imagine. Thanks
admin scripts to routing script mapping in UCCE
Any ways to check admin script to routing script mapping?I can see user variable is common for both. But unable to find any SQL queries to find user variables mapped in admin and routing scripts. please help.
Recording Jabber - Overlapping Voices
Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...
Webex Connect Email with Webex CC - RONA
Could anyone please guide me on how to meet a requirement for Webex CC email management? I've successfully configured the initial settings and can accept and send emails from the Webex CC agent desktop. Now, I'm attempting to display previous emails ...
Room Kit Pro black screen
Hi, I have a Cisco Roomkit Pro with an Extron Nav-e IP system. The system has been working perfectly; however, after the recent update, when disconnecting a laptop, Cisco keeps presenting with just a black screen.Has the latest update changed how Cis...
Does cisco announces VG320 and VG310 eol?
We recently got several VG320 and VG310 and just deployed but I see the link these hardware are expired.End-of-Sale and End-of-Life Announcement for the Cisco Voice Gateway VG320-EM and VG310-EMAre VG320-EM and VG320 are the same hardware and already...
IP Phones 8864 or 8865 - No Audio Issue
Hi, When a call is made to 8.XXX.XXXX x1145 from a video phone on the A end in this case an cisco 8865 with x2222. The call establishes with auto attendant on the B end and then presented to the end user at x1145. The B end user picks up the call and...
I need to store 256 characters in a UCCE variable, looking for ideas.
I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...
Issue redirecting inbound sip calls to second sip trunk
Hello,I'm new to SIP. I have CUCM v14 BE6k with managed SIP as our main phone service. The SIP provider sends us 4 digits. We are deploying a new IVR service which will connect over sip to our call manager. I need to redirect inbound calls from an ...
CUCM 14 - Hunt Pilot Call Pickup
Hello, We are running CUCM v14. We have several call pickup groups which work fine if the phones are dialed directly. The phones are also in a line group and I want to configure a pickup group on the hunt pilot. The Hunt pilot, pickup group and direc...
Problem on CIsco SX20 shared with MS Teams
Good morning,Thank you in advance for your help.We have a room where we have installed a Cisco SX20 videoconferencing system with a Cisco Touch 10. The problem we are encountering is that when we are in a meeting, an external tries to share screen an...
Audio dropping cisco Quad cam
Hello,I have a new install with Codec EQ with quad cam, and quite often, the audio coming out of the speakers from the quad cam drops and is very low, even if the volume is at 100%.Does anyone have this issue?Thank you
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