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ICM 7.2.7 - CallResult 21 in OutboundOption

andrea.pace
Level 1
Level 1

‎06-16-2010 02:21 AM - edited ‎03-14-2019 05:53 AM

Hi to all,

in Outbound Option user Guide 7.2(1) or in Outbound Option Guide 7.5.(1) documentation I can find the following description for value 21 of CallResult field in t_Dialer_Detail table:

"21: Customer dropped call within configured abandoned time"

But I cannot understand how is this "configured abandoned time": it seems that the call was answered by the customer but he dropped the call within a certain time...

What's happened when I find a CallResult value equal to 21 on t_Dialer_Detail table?

I thought to the "Answered short call threshold" on the PG configuration but its value is 0 seconds and the CallType report give me 0 short call...

Thanks in advance,

Andrea

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andrea.pace
Level 1
Level 1

‎06-16-2010 05:54 AM

I believe the parameter is "Abandoned call wait time" on Campaign configuration.

Thanks to all,

Andrea

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