Re: Agent Desktop is not exist in Desktop Admin, but still exist
Try this -
Go to CallManager>User>Global Directory>(and find the user)- click No ICD Extension.
Then go to CRAA>Subsystems>ICD>Resources. Set resource group to -Not selected-, and click on disable and update.
Go back to Resource list, click on Inactive Agent link. The user should be there for deletion. If not, may need to wait for server to sync, for us that's a 15-20 minute wait. Not sure what your time frame would be for auto sync.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...