Agent statistics and SQL server agent

[Paromskiy_2]

We have CUCCX 5.02 and CUCM 6.1

When agents try to look their "Agent statistics report" in CAD there is no data. And status of this report is "Inactive". All other reports are active.

In CCX "control center" I see that "CRS SQL server Agent - this service is invalid" and "Cisco Desktop LDAP Monitor Service - this service is invalid".

We have problem only with Agent statistics report. Historical reporting - work fine.

What could be the reason?

[Aaron Harrison]

Hi

Please see this tech note in order to restore the services that have failed:

http://www.ciscosystems.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808278d8.shtml

Regards

Aaron

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