Dear Sir, I Want to deploy web chat with UCCX 11.0 and SocialMiner 11.0 I done Everything but the notification didn't make during the integration. I enable cisco web chat widget on cisco finesse administration page and do the steps that showed here h...
Forum Posts
Hello I am trying to filter cucm ldap users by their mail domain. I have tried this string but it's not working (&(objectclass=user)(!(objectclass=Computer))(mail=@acme.com)) I would like on,y users with @acme.com as email alias to be in th...
Resolved! CCX,CUCM , E1 and route point
Hello , I help help in two things .-1st ..I have CCX 11.5.1.10000-61 , CUCM 11.5.1.10000-6 and ISR4431/K9 with E1 module integrated with CUCM using SIPDevice pool1 " CM group Sob01,Sub02 "In the integration between CUCM and CCX , I have added Sub01 t...
Hi everybody, On the UCCX Live Data Reference there is a report named Voice CSQ Agent Detail Report which contains the column Current State. That column contains the state of the agent—Logged-In, Logout, Not Ready, Ready, Reserved, Talking (from C...
Hi All, Nuub question here but could really use some guidance. Someone with admin rights appears to be changing the OperationState in Application Management in UCCX Administration and we would like to find out who that person is. Is there a log f...
So here is my question:We want to implement a "were you satisfied with your experience" IVR after a caller interacts with certain agent groups. Just a quick two question IVR, with the responses being tagged with a corresponding Call-Type in ICM, the...
Resolved! FInesse Questions
Hello Finesse Experts, I have been working with different customers for the last few years to migrate CAD Agent Desktop to Finesse. This morning, I had a presentation for a customer which went well but many valide questions have been asked. For some ...
Looking to export a list of those users in UCCX that have supervisor rights, so I can have the management team clean up their users.Seems simple enough, but haven't found a way to do this yet.
Hello, We have challenge regarding Finesse FQDN based URL access in customer’s environment. Actually, Finesse is in different domain i.e. “xyz.com” and customer is in abc.net and customer not interested to add hostname along with domain i.e. “ABC...
Hey everyone, I am new to APIs and am trying to add a new bucket interval into our system via poster extension in Chrome. I keep getting an error 401 Unauthorized when I try to post. I am assuming something is wrong in my username syntax but don'...
I want to write a script so that when I call the trigger, there will be a redirect to three phones(different DN). How can i do this? In my script call only goes to one first phone. Using hunt group in CUCM is not situable.
Resolved! UCCX 10.6.1 Subflow Error
I'm sure I'm doing it correctly but it doesn't work. I'm trying to use a subflow (businessHours.aef) I got directly from a PluralSight training course. I have all the variables copied verbatim. I even did a separate reactive debug on the businessHour...
Hi Team, CUIC scheduled report run we get 2 emails instead of one. One email had correct information and the other one has table/report structure but no data in it. We tried restart CUIC servers but its doesn't work.
Is it possible to install Call Studio 11.6 on the same box as Call Studio 10.0? We are going through an upgrade to UCCE 11.6 in the near future and have a requirement to maintain both versions of Call Studio on my local machine. Currently when I try ...
Dear all,I'm trying to install the QM 8.5 software in a virtual server with W2003 Server R2 + SQL Server 2008 SP3.When the Monitoring & Configuration Setup it's opened and The Monitoring and Recording CTI Service window appears I fill de gaps wit...
