03-17-2008 12:58 PM - edited 03-14-2019 01:58 AM
Hi there,
I'm trying to use the call redirect step.. if the destination is busy, it should do a Call_on_hold, play a prompt then do a Call_unhold ...
But the script does not enter in the Busy... it just go to the next step of the script..
any help ?
03-17-2008 01:04 PM
Hi,
If you do not enter in busy trigger mode it could be the busy trigger of the phone which is more than 1
Try to set the "busyTrigger" of the phone to 1
If this post help you Rate please
Remy (France)
03-17-2008 01:16 PM
Hi there !
the busy trigger os the phone is already set to 1....
Thanks.
Andrei.
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