I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...
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Could anyone please guide me on how to meet a requirement for Webex CC email management? I've successfully configured the initial settings and can accept and send emails from the Webex CC agent desktop. Now, I'm attempting to display previous emails ...
Any ways to check admin script to routing script mapping?I can see user variable is common for both. But unable to find any SQL queries to find user variables mapped in admin and routing scripts. please help.
Where does one set the FROM e mail address used by CUIC report scheduler to e mail reports? I thought I knew....but it isn't where I thought it was. And I cannot find it in any documentation....
Resolved! File not found UCCX Custom File
Hi, we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir"). We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...
Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...
Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls. We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls. Th...
Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
Hello All, Can anyone support me how can open Finesse Agent ? AdminAgent
Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...
In CCX 11.5, user.makeCall() always dialed a call but with 12.0 and 12.5, no call is dialed. Release notes say nothing about it - nothing in the logs either. Was this API deprecated from 11 to 12?
I have UCCX 12.5 ,CUCM 12.5 and imp 12.5 in my lab.I have Auto Attendant Script deployed. I love the script but i need something better.I would like the customer to speak the name of the person instead of dialing the name can the Auto Attendant scrip...
I have script with toll free number(sip) the caller sometimes hear all audio prompts in menu, and sometime hear some audio prompts which not stable, but when I dial internally the trigger it is stable and I can hear all audio prompts in menu, What co...
Resolved! UCCX Call redirect to voicemail issue
Hi, We have some scripts that send a call redirect to a user's voicemail greeting and this works fine, using the call redirect step (destination = VM pilot, Called address reset to user's Ext.).The current set up from CUCM to Unity is SCCP, and I've ...
Hello world,The agent cannot change the status to work with chats “Out of Service (error condition)” associated with NonVoiceControlGadget.The error is not associated with the agent's PC. If you use a different agent login, there is no problem.Re-cr...
