01-30-2006 01:18 PM - edited 03-13-2019 11:28 PM
I seriously need help on the last part of my script, the answer may be simple but I can't figure it out. I need to transfer all calls to voice mail when no agents are available, please tell me how to accomplish this. It's the last part I need to go into production.
Regards and Thanks!
Rick
01-30-2006 01:25 PM
Are you using IPCC Express or Enterprise?
For Express use the "Get Reporting Statistics" - Field: "Logged in resorces", store it as a variable, then add an if statement to check if the variable is equal 0, if yes then "Call Redirect" to a DN pointing to VM.
For Enterprise it's even easier, let me know if that what you have.
Remember to rate all posts!
Chris
01-30-2006 01:28 PM
Chris,
I am using Express. Could you give me a little more detail on the process? I'll try working with it in the mean time. Where in the script would it go? after the check day/time?
01-30-2006 01:35 PM
01-30-2006 01:48 PM
dvanzee,
Thanks for the file but the cra says it's currupt and won't open it. Can I give you my email address and have you send it there? I appreciate the quick responce from you guys!! I'm very green to this scripting business.
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