UCCX 8.5 queue loop for 120 sec

[dshumake]

All,

I am looking for a script that can help me do this loop.

when the caller is in queue I want to have them here every 30 second a message " all agents are busy" until the caller get to the 120 second mark.  at this I would like to offer the caller the option for a call back.if they say no start the process all over again.

thanks

[Gergely Szabo]

Hi,

actually, you'll have to do the math: create a loop with the number of iterations where the overall length in seconds is around 120. "All agents are busy" is between 2 and 3 seconds. So if you count with 30 seconds of MoH music + 3 seconds for the busy prompt it's 33 seconds altohether, so you can set the number of iterations to 4.

G.